Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleSiân has been looking after several rental properties for our family for a while now and has been fantastic. She’s always friendly, professional and nothing is too much trouble. Thank you Siân!
Caitlin · 16 January 2026
Agent replied · 16 April 2026
Thank you for your lovely review, Caitlin. We’re so pleased to hear about your positive experience with Siân. Her friendly, professional approach and dedication to supporting our clients truly reflect the standards we strive for at Heywoods. We’ll be sure to pass on your kind words to her. Thank you for your continued trust., The Heywoods Team
★★★★★ 5/5
GoogleI would highly recommend Heywoods, they have managed our portfolio in north Staffordshire for some time now, they have up to date systems which allows them to keep our customers happy and keep ourselves fully updated also.
Thank you to Alistair and all his team.
Star · 24 August 2023
Agent replied · 23 August 2024
It's great to support you and your property business whether it's tenancy creation or appraisal of your next investment.
Thank you for taking the time to leave this review.
Heywoods,
★★★★★ 4/5
GoogleI have rented from Heywoods for the last 2 years. The service I received has been great. It was largely down to the property manager Amy who has been outstanding. Whenever I had queries, or when maintenance issues occurred she has been very helpful and responsive. When Amy was absent, the service wasn't as efficient.PositiveResponsiveness, Quality
Jake · 24 August 2022
Agent replied · 22 October 2024
Thank you for your 4 star review for the team at Heywoods! If you need any further help please contact us on 01782 617343.
★★★★★ 5/5
GoogleReally great support and customer service. Polite, friendly, knowledgeable and always available. Jessica has been a great point of contact throughout.
Robert · 27 November 2024
Agent replied · 11 December 2024
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our support team. We're especially glad to know that Jessica has been a helpful and reliable point of contact for you. We truly value your feedback and look forward to continuing to provide you with great service!
★★★★★ 5/5
GoogleLouis from Heywards has been fantastic. He has looked after us every step of the way with letting our property. Great experience
Tim · 11 November 2024
Agent replied · 11 December 2024
Thank you so much for your wonderful review! We're thrilled to hear that Louis from Heywoods has been so helpful and attentive throughout your experience with letting your property. We truly appreciate your feedback and are glad you had such a great experience. If you ever need further assistance, don't hesitate to reach out.
★★★★★ 5/5
GoogleA big shout out to Louis, Andy and Charlotte for such speedy, top knotch service when it comes to getting new tenants in quickly and successfully. 10/10 - professional, friendly and efficient.
Felicity · 25 May 2024
Agent replied · 23 August 2024
Thank you Felicity for your testimonial, we have thoroughly enjoyed supporting you with your property management over the past year or so.
We'd like to thank you for your trust and choosing us as your go to local estate agents to manage your Newcastle Under Lyme property.
Heywoods,
★★★★★ 1/5
GoogleI contacted Heywood's last week to request a viewing on a property in Clayton. I also requested a viewing on the adjoining property which is also for sale through them.
I was advised by return email that no further viewings were being booked in due to high interest.
I contacted the sales office again this afternoon for an update on the weekend viewings and to further request if it was possible to now view this property.
I was advised that one viewing was cancelled, one was a no-show, one decided to stay in their current property and that you needed to follow up on the final viewing for feedback. I asked to arrange a viewing and was told no due to the viewings already booked in.
I expressed my disappointment at you turning away potential buyers and actually said from a seller's point of view, I would be annoyed if I was paying for a service which wasn't being fully utilized due to the estate agent deeming a high threshold is 10 viewings.
So basically you are telling me that of the current 10 people booked in to view this property, 20% were no show/cancelled and a further 20% were not interested, the other 6 have yet to view the property.
I am disheartened at your approach to selling properties, especially as you market yourself as a leading local estate agent.
I wouldn't recommend as a buyer, nor would I ever consider using to sell a property.
Amanda · 25 May 2024
Agent replied · 23 August 2024
Dear Amanda,
Thank you for taking the time to share your feedback. We pride ourselves on our reputation, the relationships we build, and our commitment to customer service. It's disheartening to learn of your dissatisfaction, and we take your concerns very seriously.
Our senior management team has reached out to you to discuss this matter further because we believe it's crucial to fully understand the situation and, if necessary, implement measures to prevent similar issues from occurring in the future.
At Heywood's, we strive to provide the best possible service to our clients. We offer accompanied viewings six days a week and boast one of the widest ranges of viewing availability, conducting over 100 accompanied viewings on average each week. However, we regret that we cannot control the attendance of viewers, which can be as frustrating for us as it is for you. Additionally, we cannot predict their level of interest until they have viewed the property.
Despite these challenges, we remain committed to acting in the best interests of our clients. We prioritise accommodating ready-to-proceed buyers and achieving a sale price that satisfies both our clients and buyers, often within a short timeframe which is what we achieved in this circumstance.
Once again, please accept our sincere apologies for any inconvenience caused. We genuinely hope you will reconsider your decision and perhaps consider using our services again in the future.
Yours Sincerely,
Alistair
Managing Director
Heywoods Estate Agents
★★★★★ 5/5
GoogleCharlotte was very professional to deal with and always replied quickly with any answers to our queries, this helped us move into our new place quickly and smoothly
George · 2 August 2024
Agent replied · 22 October 2024
Thank you for your 5 star review for the team at Heywoods! If you need any further help please contact us on 01782 617343.
★★★★★ 5/5
GoogleAbsolutely top notch professional personal service for all these people in Newcastle Under Lyme for over 15 years! Unbelievable that whilst staff change, the performance doesn’t.
Departments guide you to whichever suits your query.
Really are the very best - just couldn’t fault any of the staff, ever, over anything - I have 5 properties they help me look after from inspections, Agreements, finding me tenants to sales.
John · 27 November 2024
Agent replied · 11 December 2024
Thank you so much for your glowing review! We're thrilled to hear that you've been happy with our service for over 15 years, and that our team continues to meet your expectations. It's great to know that despite staff changes, the high level of service and professionalism remains consistent. We’re also glad that our departments have been able to guide you effectively through all your property needs, from inspections and agreements to finding tenants and sales. Your continued trust and support mean a lot to us. We look forward to helping you with your properties for many years to come!
★★★★★ 4/5
GoogleSo far the experience has been great.
Rachel Breeze has been really helpful and responsive.
Will be 5* once the sale is completed. But so far, we have had no regrets selling with Heywoods.
Tom · 26 March 2024
Agent replied · 22 October 2024
Thank you for your 5 star review for the team at Heywoods! If you need any further help please contact us on 01782 617343.
★★★★★ 5/5
GoogleJessica was very pleasant to deal with and also took her time explaining certain some things I did not understand.
Lii · 20 November 2024
Agent replied · 11 December 2024
Thank you so much for your kind words! I'm glad to hear that Jessica was able to help and take the time to explain everything to your satisfaction. We truly appreciate your feedback! If you have any other questions or need further assistance, don't hesitate to reach out.
★★★★★ 5/5
TrustpilotMy experience with Heywoods has been…
My experience with Heywoods has been great, probably the best I have had with any estate agents. Lottie has been very helpful and has been available for any questions we had. I am impressed with how quickly and smoothly the application went and this has really reduced stress for us during this period. Thank you
Chloe · 21 July 2022
Agent replied · 13 June 2024
Thanks for leaving us a great review, we're so pleased you're happy with the service provided! Heywoods would like to wish you the very best in your new home and we hope you settle in well!
★★★★★ 5/5
GoogleI use HEYWOODS for letting a property and I'm happy with their service.Becky was so helpful throughout the process and I get a quick reply and action for the concerns related to the property, really appreciated.I strongly recommend HEYWOODS.
Reena · 27 November 2023
Agent replied · 23 August 2024
Dear Reena, Thank you so much for sharing your positive experience with Heywoods! We're delighted to hear that you are happy with our letting services and that Becky's assistance made the process smoother for you. Kind Regards, Heywoods.
★★★★★ 5/5
GoogleThank you Charlotte Tomkinson, Made simple honesty and stress free
Okoye · 16 February 2026
★★★★★ 5/5
GoogleEveryone at Heywoods was professional and knowledgeable. They kept us fully informed throughout the sale of my mother’s house. Acting with both efficiency ,clarity and expeditiously.
I would not hesitate to use Heywoods again.
John · 11 August 2026
★★★★★ 5/5
GoogleHighly recommended letting agent. Charlotte was helpful throughout the whole process, the photographer was fantastic and the communication was exceptional.
We will be using Heywoods again.
Clare · 24 July 2024
Agent replied · 22 October 2024
Thank you for your 5 star review for the team at Heywoods! If you need any further help please contact us on 01782 617343.
★★★★★ 5/5
GoogleWe have recently bought our first house using Luke at Heywoods, we felt supported & up to date during the process especially on completion day.
George · 4 October 2026
★★★★★ 5/5
TrustpilotWe had a fantastic experience with Lottie!
What an amazing lettings team! We had a great experience with Lottie and Natalie helping us to rent our house. They were both quick to communicate and always kept us well informed. Lottie was always on top of everything and found us tenants within days! Very professional, friendly service - thanks so much Lottie!
Dene · 1 July 2022
Agent replied · 13 June 2024
Thank you for your fantastic five star review! Our Lettings Team take great pride in their customer service so we'll ensure your feedback is passed on to Natalie & Lottie.
★★★★★ 5/5
GoogleNot having had any experience in house buying/selling I did not know what to expect. Sara at Haywood's estate agents talked everything through, and kept us updated every step of the way.
She was cheery, helpful, and very knowledgeable. It was a pleasure doing business with her. Thank you for everything Sara.
Dave · 26 March 2026
★★★★★ 5/5
GoogleExcellent communication from the team there - especially Sara. Really helpful and informative, including some great guidance! Thanks guys
Jim · 4 November 2024
Agent replied · 11 November 2024
Thank you so much for your kind words! We’re thrilled to hear that Sara and the team were able to assist you effectively. If you need anything else or have more questions, don’t hesitate to reach out!
★★★★★ 1/5
TrustpilotFake Viewings / Poor attitude
Very disappointed with the service and attitude of Heywoods. I had a property for sale with them and a viewing was arranged. I’d gone to the property in the morning to open the windows to air the place before the viewing. As I was passing the property at the same time as the viewing in the afternoon I decided to wait for the viewing to finish and close the windows. In short I was there before the viewings and waited well after the viewings would have finished. At no point did anyone enter the property or leave the property whilst I was there. I called Heywoods to enquire how the viewings had gone and I was given a fabricated story about a viewing which very clearly didn’t take place. On challenging the Heywoods representative and advising that I was at the property and no such viewings took place the now very clearly flustered representative got very defensive and intimated that I was lying and if I was outside the property I Surely would of seen the viewing taking place. It was pointless arguing as I know nobody went in or out of my property in the time before or after the viewing had been arranged. Heywoods were dismissed and appropriate action will be taken up with the relevant governing body.
Giles · 2 July 2025
★★★★★ 5/5
GoogleAfter contacting Heywoods needing advice, Nick Cliffe was extremely helpful and friendly, he was able to guide us on what changes were needed and put my mind at ease. I feel Nick helped me more, kept me updated and dealt with things very efficiently It's good to know I have a member of staff in the team that is now my contact Many thanks, once again
Mandy · 25 August 2019
Agent replied · 23 August 2024
Thank you for your review. We hope to secure a sale on your property in the very near future.
★★★★★ 5/5
GoogleVery professional, gave solid advice to get my property rented very quickly, really did go above and beyond especially Lottie, her enthusiasm is amazing. Highly recommended agents for both sales and lettings. 5 star service.
Rob · 12 December 2023
Agent replied · 11 December 2024
Thank you Rob!
We look forward to supporting you on your property journey, we're here to help and be your point of advice.
Heywoods,
★★★★★ 5/5
GoogleGreat service from Chelsey, Rachel and all the team at Heywoods. Would highly recommend. Chelsey came out to visit us initially and was very warm and knowledgeable, she was enthusiastic about our property and we were completely confident in her abilities. The photographs and social media side were excellent and helped sell our land very quickly. Thank you all. Best Wishes Tracy and Robin.
Tracy · 26 November 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
