Trusted Agent profile · Newbury · Berkshire
Verified
★★★★★
1,935 reviews across 2 platforms
118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
Part of Jones Robinson, see every office.
Jones Robinson's office in Newbury, Berkshire, at 118 Bartholomew Street, is rated 4.8 out of 5 across 1,935 reviews on two platforms, including 1,930 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Jones Robinson won in 2026.
1,930
Reviews on Google
This office
5
Reviews on The Trusted Agent
This office
945
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
At Jones Robinson, estate agents in Newbury, we value your home. That simple phrase has two meanings for us. Of course, we value your home, as in we’ll come and tell you how much it’s worth. However, at Jones Robinson Estate Agents we also value your home, we realise how much it means to you. After all, it’s probably your most valuable asset. Located in the heart of Newbury, David Jones and Charles Robinson joined forces in 1998 and opened our estate agents branch in Bartholomew Street with just 7 staff and a handful of properties. Paul Hodgson also joined in 1998 and was made director in 2004. During the past 21 years the company has grown in stature to over 60 members of staff and five offices across West Berkshire, Wiltshire and Oxfordshire. As leading Newbury estate agents, our expert and friendly team are on hand to help whether you're looking to buy or sell. If you're keen to sell, our expert estate agents will help you to achieve the best price for your home and will be on hand to help you through every step of the process. If you're looking for a letting agent in Newbury, we can help you find an excellent rental home that suits your needs or help you find trustworthy and reliable tenants if you're looking to let. Newbury's Sales Manager is Beth Sharpe, and the team of valuers include Paul Hodgson, Paul Evans, Caroline Maddock, James Oldring and Edward Taylor, assisted by an ever-growing team of sales and administration staff. Our Lettings and Property Management departments are led by lettings manager Sian Cockerell, head of property management Anna Lyons, new business manager Laura Davenport and accounts manager Chloe Morey. Jo Woolley manages the group's Operations and Marketing functions.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
5/5
GoogleWe rented with Jones Robinson (Newbury) from 2015 to 2017 and I have to say, their service was impeccable from start to finish. You really do feel as though the admin fees are well worth the money with them. We had a designated agent, Alex … More
5/5
GoogleHaving worked alongside the lettings department of Jones Robinson for the past 3 years I would have no qualms in recommending them to anyone. I have always found them efficient , easy to work with and there has always been fantastic communication between JR - Contractor - Tennant.
1/5
GoogleThink they are superior to everyone else Made to feel insignificant
Mr Coe, I am concerned to read your comment and am sorry that you feel this way. We take negative comments very seriously, would you please contact me on 01635 35010 or jo.woolley@jonesrobinson.co.uk to give me further details so I may investigate the matter further. Thank you, Jo Woolley
5/5
Google***Highly recommended*** if you are looking for a smooth efficient service from start to finish, Jones Robinson sold my house within a week and took all the hassle out of my sale. The whole team did a fantastic job and kept me informed throughout, thank you.
1/5
Googlemis-advertising the location of a house.
Our Marlborough manager has left you a message Lloyd to discuss this further.
5/5
GoogleToyah and Joanne are very passionate and dedicated to customer service. They are both very helpful and friendly and gave me all the support I needed to sell and buy my new property. The work they put into our selling purchase was … More
5/5
GoogleJones Robinson's property management team provided me with a fantastic service. I was kept up to date through out the entire process and could not have asked for better advice or communication. Would highly recommend them to anyone else looking to become a landlord in Berkshire.
5/5
GoogleDeborah Tomlin, an absolute credit to the branch. Excellent service. Many thanks.
Thank you Charlotte, Deborah is thrilled to read your comments! We hope your move goes well and are very happy to have been of assistance.
5/5
GoogleFrom the moment Poppy answered the phone I knew renting a property from Jones Robinson was going to be an easy experience. This is my first time leasing property in UK and I have been supported through every step of an unusual oversees … More
5/5
GoogleWe decided to use Jones Robinson because they always appeared to be a head and shoulders above other local agents and I have to say it was the right choice by far, they are professional, knowledgeable and very very friendly, nothing it too … More
5/5
GoogleJones Robinson helped us to achieve a sale at a difficult time for ourselves. The whole team work in a professional and friendly manner in their various individual roles and yet obviously work closely as a team so that the whole process runs like clockwork
5/5
GoogleRating only, no written review.
Thank you so much for this fabulous review, we really appreciate your feedback!
5/5
GoogleOutstanding Newbury Estate Agents!
Thank you for your kind review David!
5/5
GoogleHighly recommend Jones Robinson for their lettings and property management services. I am currently a tenant in one their properties and about to move into another which I am really pleased about as I can trust them as a letting agent. They … More
5/5
GoogleWe are currently looking to buy a house and out of all the estate agents in Newbury (and there are many!!) Jones Robinson have been the most proactive and helpful. We are in constant communication about new properties that come on the … More
2/5
GoogleWe felt let down in the house description.
Hi Malcolm, I'm sorry to hear you were unhappy with this, are you able to contact me to provide more details please? Jo Woolley
5/5
GoogleFrom initial consultation to completion it has been a pleasure to deal with Jones Robinson, Charles Robinson was exceptional he went beyond the call of duty and made what was a very difficult sale as stress free as possible. Calls to the … More
4/5
GoogleHelpful staff with a variety of properties.
Thank you very much for taking the time to post a review, Sylvia, we hope we can find you a suitable property soon!
5/5
GoogleVery happy with the service - thank you
Robert, thank you for your kind comments, we hope your move goes well next week!
5/5
GooglePaul Paul Paul … More
Thank you for this lovely review, both, we never give up! Paul will love reading your comments and we really appreciate you taking the time to post your feedback. We hope we may help you again in the future.
5/5
GoogleRating only, no written review.
Thank you, Rohit!
5/5
GoogleHaving let a property managed by Jones Robinson for just over three years I have come to appreciate the professional, courteous and timely service they have provided. Issues with the property were dealt with without fuss and within short … More
5/5
GoogleI have worked with Jones Robinson for the last 12 months and they are an excellent company to work with. All of the staff that I have come into contact with are very professional, knowledgeable and incredibly friendly. I couldn’t recommend them enough.
2/5
GoogleI found the staff here rude and and full of themselves. On more than one occasion I was deliberately given incorrect information regarding the sale of my house which clearly benefitted only the agent! These guys are clearly willing to lie … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Jones Robinson, Newbury won Platinum; Jones Robinson, Devizes won Platinum; Jones Robinson, Marlborough won Gold; Jones Robinson, Lambourn won Trusted Agent.
Tell us what you need and we'll pass your enquiry to Jones Robinson and up to three other top-rated agents near Newbury.
