Trusted Agent profile · Newbury · Berkshire
Verified
★★★★★
1,935 reviews across 2 platforms
118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
Part of Jones Robinson, see every office.
Jones Robinson's office in Newbury, Berkshire, at 118 Bartholomew Street, is rated 4.8 out of 5 across 1,935 reviews on two platforms, including 1,930 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Jones Robinson won in 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
At Jones Robinson, estate agents in Newbury, we value your home. That simple phrase has two meanings for us. Of course, we value your home, as in we’ll come and tell you how much it’s worth. However, at Jones Robinson Estate Agents we also value your home, we realise how much it means to you. After all, it’s probably your most valuable asset. Located in the heart of Newbury, David Jones and Charles Robinson joined forces in 1998 and opened our estate agents branch in Bartholomew Street with just 7 staff and a handful of properties. Paul Hodgson also joined in 1998 and was made director in 2004. During the past 21 years the company has grown in stature to over 60 members of staff and five offices across West Berkshire, Wiltshire and Oxfordshire. As leading Newbury estate agents, our expert and friendly team are on hand to help whether you're looking to buy or sell. If you're keen to sell, our expert estate agents will help you to achieve the best price for your home and will be on hand to help you through every step of the process. If you're looking for a letting agent in Newbury, we can help you find an excellent rental home that suits your needs or help you find trustworthy and reliable tenants if you're looking to let. Newbury's Sales Manager is Beth Sharpe, and the team of valuers include Paul Hodgson, Paul Evans, Caroline Maddock, James Oldring and Edward Taylor, assisted by an ever-growing team of sales and administration staff. Our Lettings and Property Management departments are led by lettings manager Sian Cockerell, head of property management Anna Lyons, new business manager Laura Davenport and accounts manager Chloe Morey. Jo Woolley manages the group's Operations and Marketing functions.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
5/5
GoogleWe have recently sold a property using Jones Robinson. Their staff were pleasant, courteous and very helpful at all times. They always kept in touch and called back when requested. The sale process went according to plan and a successful … More
5/5
GoogleSelling our home through Jones Robinson has been a smooth and pleasurable process. The team have been thoroughly professional, helpful and friendly, keeping us updated throughout. I would happily recommend JR to anyone looking for an excellent level of service.
5/5
GoogleThis is my first time renting a property and I can honestly say the service and communication provided by Jones Robinson has been exceptional. Staff members answered my queries without hestation and always updated me on the process. I … More
5/5
GoogleI 'love' this Estate Agents. I have recently moved into our new family home and it could not have gone more smoothly. The help from Jones Robinson made it completely stress free. They offered some practical and honest advice, took … More
5/5
GoogleI 'love' this Estate Agents. I have recently moved into our new family home and it could not have gone more smoothly. The help from Jones Robinson made it completely stress free. They offered some practical and honest advice, took … More
5/5
GoogleWe have been renting with Jones Robinson for 5 years. We have experienced then as professional and efficient, quick to address issues when they do crop up. We have benefitted from the consistency offered by having an ongoing relationship … More
5/5
GoogleHaving purchased various properties through Jones Robinson, and also using their lettings services I can honestly say they are very good at what they do!. Their management of all these processes is very well organised, and takes the strain … More
5/5
GoogleFirst impressions lived up to expectations. Made to feel very welcome by James in the Newbury office, who listened to our wish list and found several properties that matched the criteria. When viewing day arrived, we met Rachel … More
5/5
GoogleI have the pleasure of saying my house sale progressed smoothly due to the main office personnel such as James, Lisa and Rachel. Our first point of call was to register our house and an Email, telephone call … More
5/5
GoogleJones Robinson has presented me a good selection of property from Newbury and its surrounding areas. I have found the staff (James, Toyah and Karen) to be very helpful and most importantly they have communicated efficiently the information … More
5/5
GoogleI have had many dealings with Jones Robinson over the last 18 months and they always impress me with their integrity, honesty and professionalism in helping people move home with the least amount of stress. I regularly recommend them.
5/5
GoogleWe at The Friendly Oil Boiler Service Ltd work with Jones Robinson frequently and have always found them to be very proffessional. Its nice to work with a firm who care about their customers and their trading partners.
2/5
GoogleDisappointed - no show to view Church Mews at 12.00 o'clock, waited for 20 minutes but no phone call explanation. If it wasn't possible to view the property because of tenant etc. then I should have been notified.
5/5
GoogleRachel and Michael could not have been more helpfull with the sale of our house and the purchase of our new home, everything went smoothly and we are now very happy in our new home.
5/5
GoogleThe service I received from Jones Robinson when purchasing my house was excellent. They provide professional staff who are extremely helpful and the communication was exemplary. I can honestly recommend them to anyone.
5/5
GoogleExtremely impressed with JR's services, as well as Laura and Beth's helpfulness in arranging the rent of my property. I would (and have) recommend JR to anyone, mainly on the back of their service.
5/5
GoogleI bought a property through Jones Robinson and they were extremely good throughout the whole process. James dealt with my requests and he couldn't have been more friendly and efficient. 10 out of 10.
5/5
GoogleNot the cheapest but highly professional. We were selling our Mother's house after she died and we all live hundreds of miles from Newbury. In effect, we were totally hands-off throughout. … More
5/5
GoogleJones Robinson have provided an exceptional service in finding us a property in Newbury. They worked in a timely and professional manner to ensure our move to the area went smoothly.
5/5
GoogleWe have been working alongside Jones Robinson Estate Agents for several years now and they are excellent to work for, professional, efficient and a pleasure to do business with. Thanks guys
5/5
GoogleDuring my home search James from JR was the most proactive and helpful, would always notify me of new properties. Will be top of my list on my next home search!
5/5
GoogleStaff at Jones Robinson have been extremely helpful in every way and they allow you to do things at your own pace, ie, no pressure. I would definitely recommend them.
5/5
Googlevery easy working with Jones Robinson and Poppy Watts!, it all happened with so little stress - highly recommend them and look forward to collecting the keys next Monday
5/5
GoogleExcellent customer service. Alex oversees our rented flat which is managed by Jones Robinson and have always given prompt and courteous service when faults and issues arise. … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Jones Robinson, Newbury won Platinum; Jones Robinson, Devizes won Platinum; Jones Robinson, Marlborough won Gold; Jones Robinson, Lambourn won Trusted Agent.
