5/5
GoogleI had never bought a house before so I asked to be carried through the whole process. … More
Agent replied
Thanks Dean, Beth is delighted to read your comments which are very much appreciated. Hope your move went well!
Trusted Agent profile · Newbury · Berkshire
Verified
Jones Robinson Newbury reviews
★★★★★
1,935 reviews across 2 platforms
118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
Part of Jones Robinson, see every office.
Jones Robinson's office in Newbury, Berkshire, at 118 Bartholomew Street, is rated 4.8 out of 5 across 1,935 reviews on two platforms, including 1,930 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Jones Robinson won in 2026.
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers2 reviews
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buyers2 reviews
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Tenants1 review
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
About Jones Robinson Newbury
At Jones Robinson, estate agents in Newbury, we value your home. That simple phrase has two meanings for us. Of course, we value your home, as in we’ll come and tell you how much it’s worth. However, at Jones Robinson Estate Agents we also value your home, we realise how much it means to you. After all, it’s probably your most valuable asset. Located in the heart of Newbury, David Jones and Charles Robinson joined forces in 1998 and opened our estate agents branch in Bartholomew Street with just 7 staff and a handful of properties. Paul Hodgson also joined in 1998 and was made director in 2004. During the past 21 years the company has grown in stature to over 60 members of staff and five offices across West Berkshire, Wiltshire and Oxfordshire. As leading Newbury estate agents, our expert and friendly team are on hand to help whether you're looking to buy or sell. If you're keen to sell, our expert estate agents will help you to achieve the best price for your home and will be on hand to help you through every step of the process. If you're looking for a letting agent in Newbury, we can help you find an excellent rental home that suits your needs or help you find trustworthy and reliable tenants if you're looking to let. Newbury's Sales Manager is Beth Sharpe, and the team of valuers include Paul Hodgson, Paul Evans, Caroline Maddock, James Oldring and Edward Taylor, assisted by an ever-growing team of sales and administration staff. Our Lettings and Property Management departments are led by lettings manager Sian Cockerell, head of property management Anna Lyons, new business manager Laura Davenport and accounts manager Chloe Morey. Jo Woolley manages the group's Operations and Marketing functions.
Awards
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
Google5/5
GoogleIts been a joyful journey of almost three years with Jones Robinson team. Specially when the benevolent team comprises of Beth Sharpe & Alex Harrison. Their adjuvant towards us have been like a family. Can't predict future but have a believe that it will be you guys for all my future choices.
5/5
GoogleThe service I have received from Anna Lyons at Jones Robinson has been fantastic. As a landlord I know my property is in safe hands and I can rely on Anna to sort out any issues that may arise. The service Anna gives is 10 out of 10 and I … More
5/5
GoogleLots of agents haven't been very helpful as I receive housing benefit. laura took the time to explain to me why it is more difficult for me to find somewhere which was much better then how the other agents treated me hopefully I can find a property soon with jones Robinson
5/5
GoogleVery pro-active and committed to get the sell through. Always kept me informed
Agent replied
Thank you for posting your review, Sally, we really do appreciate it and have been very pleased to be of assistance to you!
5/5
GoogleThey manage a property for me. They are both amazing and efficient.
Agent replied
Thank you Sophie, our property management team will really appreciate your feedback!
5/5
GoogleIt’s true to say that a great business is built on the strength of its foundations - just like any good building. A strong business is supported from the bottom up by amazing staff. The team at Jones Robinson are the strongest foundations …
5/5
GoogleWhat can I say? Absolutely fantastic service from Jo and Toyah from start to finish! Highly recommended.
Agent replied
Thanks so much Tina, what lovely comments! Jo Woolley
1/5
GoogleFantastic in leaving a huge hole in the roof of my rental property
Agent replied
Russell, I understand that Anna Lyons has already spoken to you regarding your complaint, following your correspondence with us and your earlier Google review, posted from another Google account. Jo Woolley
5/5
GoogleVery Good all round service , Harris and Deborah particularly were very prompt and responsive.
Agent replied
Thanks both for your comments, we are pleased to have been of service!
5/5
GoogleMy sister and I were extremely happy with the service we received from Jones Robinson in the sale of our mother’s property. We feel we must mention in particular, Paul Evans, Rachel, Lisa, James and Deborah who progressed the sale in a diligent and caring way to a successful conclusion.
5/5
GoogleJust wanted to say a massive thank you to all of you in the lettings team (Beth, Poppy, Sian, Laura & Paul) who have been so helpful and supportive over the last couple of years. We are so excited to get moved into our new house. Again Many Thanks x
5/5
GoogleCoped well in the current difficult trading environment and found tenants promptly.
Agent replied
Thanks Martin, we really appreciate your feedback for our lettings team!
5/5
GoogleJones Robinson were very efficient and friendly, from viewing to moving in. The communication was excellent all the way. Always there to answer any questions and always keeping me up to date with referencing etc. Would definitely recommend them to anyone considering using their services. Five star service.
5/5
GoogleExcellent service from paul & team.Deborah excelled in keeping me informed from start to completion.
Agent replied
Thank you for your feedback, Mark. Paul, Deborah and the team will be delighted to read your comments!
5/5
GoogleWe were looking for a house to rent in Newbury, we contacted a few agencies, Jones Robinson is the best of all, everybody was very polite and helpful, all processes were simple and fast. We had loads of questions, a few of them were a bit … More
5/5
GoogleI've bought and sold through Jones Robinson as well as letting my house through them when I worked abroad. It is obvious why these guys have the biggest share of the market in the area - they are just damn good at what they do. They are … More
5/5
GoogleI deal with definitely of estate agents and I love when I call Jones Robinson and hear James very friendly voice over the phone. He is always quick to get back to me and very helpful. Definitely a 5 * from me. Thank you all at Jones Robinson.
1/5
GoogleAwful service, would not recommend. Poorly organised and incorrectly charged on end of tenancy
Agent replied
Melissa, I am so sorry you feel we have not provided our usual level of service on this occasion. I have left a voicemail for you as I would like to obtain further details, I hope we can speak soon. Joel Osbourne, Lettings Director
5/5
GoogleReliable and Dedicated Experts to move in to your new house
Agent replied
Thank you for your review Pankaj, we really appreciate your comments and our Lettings team were very pleased to have been of service!
5/5
GoogleWe rented with Jones Robinson (Newbury) from 2015 to 2017 and I have to say, their service was impeccable from start to finish. You really do feel as though the admin fees are well worth the money with them. We had a designated agent, Alex … More
5/5
GoogleWe rented with Jones Robinson (Newbury) from 2015 to 2017 and I have to say, their service was impeccable from start to finish. You really do feel as though the admin fees are well worth the money with them. We had a designated agent, Alex … More
5/5
GoogleFantastic service from all at Jones Robinson, especially to Harris and Paul.
Agent replied
Thank you for your review Laura, I will pass on your comments to Harris and Paul.
5/5
GoogleI have both bought and sold through Jones Robinson, and found the professionalism throughout both processes exceptional. The stress of selling was much eased by Deborah's efficiency in keeping me regularly informed on all matters and Paul ensured I felt like a valued client at all times.
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Questions about Jones Robinson Newbury
Has Jones Robinson won any awards?
Yes. In The Trusted Agent 2026 awards: Jones Robinson, Newbury won Platinum; Jones Robinson, Devizes won Platinum; Jones Robinson, Marlborough won Gold; Jones Robinson, Lambourn won Trusted Agent.
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Tell us what you need and we'll pass your enquiry to Jones Robinson and up to three other top-rated agents near Newbury.
