Trusted Agent profile · Newbury · Berkshire
Verified
★★★★★
1,935 reviews across 2 platforms
118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
Part of Jones Robinson, see every office.
Jones Robinson's office in Newbury, Berkshire, at 118 Bartholomew Street, is rated 4.8 out of 5 across 1,935 reviews on two platforms, including 1,930 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Jones Robinson won in 2026.
1,930
Reviews on Google
This office
5
Reviews on The Trusted Agent
This office
945
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
At Jones Robinson, estate agents in Newbury, we value your home. That simple phrase has two meanings for us. Of course, we value your home, as in we’ll come and tell you how much it’s worth. However, at Jones Robinson Estate Agents we also value your home, we realise how much it means to you. After all, it’s probably your most valuable asset. Located in the heart of Newbury, David Jones and Charles Robinson joined forces in 1998 and opened our estate agents branch in Bartholomew Street with just 7 staff and a handful of properties. Paul Hodgson also joined in 1998 and was made director in 2004. During the past 21 years the company has grown in stature to over 60 members of staff and five offices across West Berkshire, Wiltshire and Oxfordshire. As leading Newbury estate agents, our expert and friendly team are on hand to help whether you're looking to buy or sell. If you're keen to sell, our expert estate agents will help you to achieve the best price for your home and will be on hand to help you through every step of the process. If you're looking for a letting agent in Newbury, we can help you find an excellent rental home that suits your needs or help you find trustworthy and reliable tenants if you're looking to let. Newbury's Sales Manager is Beth Sharpe, and the team of valuers include Paul Hodgson, Paul Evans, Caroline Maddock, James Oldring and Edward Taylor, assisted by an ever-growing team of sales and administration staff. Our Lettings and Property Management departments are led by lettings manager Sian Cockerell, head of property management Anna Lyons, new business manager Laura Davenport and accounts manager Chloe Morey. Jo Woolley manages the group's Operations and Marketing functions.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
5/5
GoogleWe have recently sold our house through Jones Robinson. This was made a quick, easy, stressfree process thanks especially to the tall gentleman Paul Hodgson ! Highly recommended.
Thanks for your comments Luke, really pleased to hear how smooth the process was, and Paul very much appreciates you taking the time to post a review!
5/5
GoogleI had a really positive experience with Jones Robinson whilst looking for a flat. … More
Thank you Molly for this great review for our Lettings team - Lucy and Rhian will be absolutely delighted to read your comments and were very pleased to be of assistance!
5/5
GoogleHighly recommended!! Ive been renting for the last 15 years and have had to deal with many different … More
Thank you Joe and Lucy for this super review for our lovely Lambourn ladies! We really appreciate your feedback and I know Jo and Toyah were very pleased to be of help to you. I hope we can help you again in the future!
5/5
GoogleExcellent service buying my property! Super friendly and professional staff and communication has been great throughout the process. … More
Tash, this is a super review, thank you so much for taking the time to post your feedback, Beth and Paula especially will be delighted! We hope you are soon settled in your new home!
1/5
GoogleDidn't like my me because 'I wasn't proceedable'. Everyone in the office had a face like a smacked bottom. I will avoid in the future.
We take negative comments very seriously and I would like to investigate the circumstances when you visited our office. Could you please let me have your contact details at jo.woolley@jonesrobinson.co.uk. Thanks, Jo. 08/06/2018 As I've not heard back from you, perhaps call me on 01635 275001 or call in to the office and see me, I would very much like to discuss this matter further. Jo 12/06/2018
4/5
GoogleJones Robinson seem to be a popular choice for sellers' listings so we find ourselves as potential buyers in daily/weekly contact. As opposed to other agents we can always book an unhurried and viewing at a time which suits us and we can always talk to someone in the office, mostly James who is always friendly and helpful.
5/5
GoogleWe appreciate my partner and me at Lucy Reeves for her great professional work in managing our rental.
Thank you, Isy, for taking the time to post a review for Lucy, she will very much appreciate it!
5/5
GoogleI have worked with Jones Robinson's property management team which consists of Anna, Alex and Claire for the last year and have been very impressed with their concientious and cost effective way in which they deal with their valued tenants and landlords. Also they have been a breath of fresh air to deal with on a personal level.
5/5
GoogleJoanne and Toyah have been very helpful with selling and buying of our property. Very friendly, efficient and excellent service offered and were always at the end of the phone for any questions I had. I will be recommending you guys to all of my family and friends in the future. Thank you for your help.
5/5
GoogleJones Robinson manage the property we are renting and they have been so helpful and all issues are sorted very quickly
Sharna thank you so much for your feedback, we really appreciate it and our property management team are very pleased to be looking after you!
5/5
GoogleWas showed round Southbrook House by Rhian, great customer service and highly professional. Thanks for your help!
Thank you Michael, Rhian will be delighted to read your feedback!
5/5
GoogleJo and Toyah have been wonderful with the sale of my late father's house. Very professional, friendly and efficient. Highly recommended.
Thank you for your comments Natalie, we are delighted to have been of service. The ladies of Lambourn will be thrilled with your feedback!
5/5
GoogleRhian showed us around a property in Betteridge Road, and was very friendly, professional, and knowledgeable.
Thank you for taking the time to post a review for Rhian, she will be so pleased!
1/5
GoogleFees are too high for rental. Does little work of use for tenant. Avoid until letting agent fees are finally made unlawful.
Dear Mr Jennings, As you are a current tenant, I am trying to contact you for clarification regarding your comments, as our records indicate we have not had any contact with you recently, and your landlord manages your property. I hope we can speak soon. Joel Osbourne
5/5
GoogleReally helpful, and very professional. We purchased our new home through Jones Robinson and had only good experiences with them. Highly recommended.
Thank you for your comments Jamie, we are so glad you were pleased with the team's service! We hope to be able to help you again in the future.
5/5
GoogleThanks for all your help Caroline - made selling Dads house from overseas much less stressful!
Thank you very much for your review, it's much appreciated and Caroline will be so pleased!
5/5
GoogleQuick response time to emails, Lucy reeves ensuring swift completion. No time wasted - perfect.
Thank you Thomas, we are so pleased to hear your feedback for our lettings team - Lucy enjoyed being of help!
5/5
GoogleJo and Toyah are amazing, communication was thorough and often. . Highly recommended. If I could award 10 stars I would!
Thank you Clive, fantastic feedback, Jo and Toyah will be thrilled! Jo Woolley
5/5
Googlenot a simple sale but toyah and Jo did a great job making the deal as smooth as possible
Thank you Harry, I am delighted that you were pleased with our service and will pass on your comments to Toyah and Jo at our Lambourn office.
5/5
GoogleLucy and Vanessa have been very helpful in sorting out my first apartment . Very grateful
Thank you for your review, Maja, we really do appreciate it. Lucy and Vanessa will be so pleased to read your feedback!
2/5
The Trusted AgentOnly interested in taking your money
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract because they don't have their paperwork ready. Now they don't respond to my emails or phone calls. Utterly unprofessional.
5/5
GoogleLaura & Ollie have been brilliant at keeping me updated on how finding a new tenant for my dad’s property is going which is a weight off my mind. The regular updates give me confidence that they are doing all they can to find the perfect tenant. They do an excellent job!
5/5
GoogleMy partner and I found a place to rent with Jones Robinson. We looked at a few different places with a couple of estate agents in Newbury and none of them were as professional as Jones Robinson. We are very happy with the flat we have found and would highly recommend Jones Robinson.
5/5
GoogleJONES ROBINSON WERE VERY PROFESSIONAL AND HELPED DURING A STRESSFUL TIME. SPECIAL THANKS TO NEIL AND PAULA
Thanks for your feedback, Ian, we are very glad to have been of service. Neil and Paula will be pleased to read your comments!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Jones Robinson, Newbury won Platinum; Jones Robinson, Devizes won Platinum; Jones Robinson, Marlborough won Gold; Jones Robinson, Lambourn won Trusted Agent.
Tell us what you need and we'll pass your enquiry to Jones Robinson and up to three other top-rated agents near Newbury.
