5/5
GoogleJust signed up tenancy with Jones Robinson and has been seamless good experience.
Agent replied · 19 September 2023
Thank you, William!
Trusted Agent profile · Newbury · Berkshire
Verified
Jones Robinson Newbury reviews
★★★★★
1,935 reviews across 2 platforms
118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
Part of Jones Robinson, see every office.
Jones Robinson's office in Newbury, Berkshire, at 118 Bartholomew Street, is rated 4.8 out of 5 across 1,935 reviews on two platforms, including 1,930 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Jones Robinson won in 2026.
1,930
Reviews on Google
This office
5
Reviews on The Trusted Agent
This office
945
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers2 reviews
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buyers2 reviews
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Tenants1 review
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
About Jones Robinson Newbury
At Jones Robinson, estate agents in Newbury, we value your home. That simple phrase has two meanings for us. Of course, we value your home, as in we’ll come and tell you how much it’s worth. However, at Jones Robinson Estate Agents we also value your home, we realise how much it means to you. After all, it’s probably your most valuable asset. Located in the heart of Newbury, David Jones and Charles Robinson joined forces in 1998 and opened our estate agents branch in Bartholomew Street with just 7 staff and a handful of properties. Paul Hodgson also joined in 1998 and was made director in 2004. During the past 21 years the company has grown in stature to over 60 members of staff and five offices across West Berkshire, Wiltshire and Oxfordshire. As leading Newbury estate agents, our expert and friendly team are on hand to help whether you're looking to buy or sell. If you're keen to sell, our expert estate agents will help you to achieve the best price for your home and will be on hand to help you through every step of the process. If you're looking for a letting agent in Newbury, we can help you find an excellent rental home that suits your needs or help you find trustworthy and reliable tenants if you're looking to let. Newbury's Sales Manager is Beth Sharpe, and the team of valuers include Paul Hodgson, Paul Evans, Caroline Maddock, James Oldring and Edward Taylor, assisted by an ever-growing team of sales and administration staff. Our Lettings and Property Management departments are led by lettings manager Sian Cockerell, head of property management Anna Lyons, new business manager Laura Davenport and accounts manager Chloe Morey. Jo Woolley manages the group's Operations and Marketing functions.
Awards
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
Google5/5
GoogleFantastic service today from Marcus in the lettings team! He was friendly, helpful, knowledgeable and made the experience easy!
Agent replied · 19 September 2023
Thank you, Louise, we really appreciate you taking the time to post a review for Marcus!
5/5
GoogleTheir service is very good.
Agent replied · 21 November 2023
Thank you for taking the time to post this review!
5/5
GoogleService and communication was excellent from Lucy Cook, Sian Kirk, and Vanessa Burgess. As well as a very enthusiastic, honest, and thorough viewing by Paul Hodgson. Overall excellent service from an excellent company.
Agent replied
Thank you very much for your comments. Lucy, Sian, Vanessa and Paul will be delighted to hear your feedback!
1/5
GoogleUnfortunately, WE DID NOT HAVE A GOOD EXPERIENCE WITH THIS PARTICULAR ESTATE AGENT. I shall come up with my review once I completed my tenancy as on that day will be the interesting one as well!.
Agent replied
Dear Shiela DB, We are very disappointed to read your negative review, please could you contact our office on 01635 581991 at your convenience so that we can discuss in more detail and work on any concerns that you may have ahead of your tenancy end.
5/5
GoogleExtremely supportive, friendly and professional. The team made the whole process feel very straightforward and quick. Special thanks to Sian!
4/5
GoogleJR was great at being proactive and understanding what I wanted and when. Specifically Lisa who managed my account while a colleague was unexpectedly out of office.
Agent replied
Thank you Pete, we are grateful you have taken the time to post a review, Lisa will really appreciate your comments!
5/5
GoogleFirst class service. Harris listened to what I am looking for and lined up more viewings than any other agents (only a couple missing the mark for me). No pressure, professional service.
Agent replied
Thank you Gareth, Harris will be delighted to read your feedback!
5/5
GoogleI found Marcus Wenczek friendly, professional and very helpful.
Agent replied · 19 September 2023
Thank you for posting this kind review, Gino!
5/5
GoogleJude Buckley was very helpful and informative on our property viewing.
Agent replied · 19 September 2023
Jonathan - thank you for posting this kind review for Jude!
5/5
GoogleJones Robinson were incredibly helpful from start to finish. I would recommend them to anyone selling their property.
Agent replied · 19 September 2023
Lisa, thank you for posting this lovely recommendation!
5/5
GoogleIt has been a pleasure working with Jones Robinson and in particular, Caitlin. Super passionate, friendly and helpful.
Agent replied · 19 September 2023
Thank you, Gavyn, for posting this kind review! Caitlin will love reading this!
5/5
GoogleAnna has been nothing short of anna-mazing! In a world of increasing in-personal and homogenised communication, Anna has … More
5/5
GoogleI have recently completed the sale of my Mothers property through Jones Robinson and it was a very painless and professional process. … More
Agent replied
Thanks Lance, this is great feedback ! Caroline and Ed will very much appreciate your kind words!
5/5
GoogleJoanne has been so professional but utterly lovely, I would not hesitate to recommend her services to everybody.
5/5
GoogleAsked Jones Robinson to give a valuation for our home and had a very good experience. Paula Rudge completed the valuation and was very professional and new the market very well. Would definitely recommend.
Agent replied
Thanks for taking the time to comment, Abbie, we're so appreciative and Paula will be delighted with your feedback!
5/5
GoogleExcellent service from Vanessa and Rhian! From the applying process to signing contract, they were always supportive and helpful. I highly recommend Jones Robinson and their professionalism!
Agent replied
Thank you Nat this is a great review for our lettings team - Vanessa and Rhian will certainly be delighted to read your feedback! We hope you enjoy your new home!
5/5
GoogleThe staff is amazing! They supported me from the moment I made my first contact. This is my second time using their services and I do recommend it.
Agent replied
Thank you so much for your kind words Cris - we have loved being of help!
4/5
GoogleGood customer service from one dispatcher Anisha.
Agent replied · 19 September 2023
Thank you for posting this review!
5/5
Google"Highly professional and exceeded my expectations!"
Agent replied · 19 September 2023
Thank you, Praveen!
5/5
GoogleBrilliant service from Jude Buckley, thank you very much!
Agent replied · 19 September 2023
Thank you, Ching!
5/5
GoogleDeborah, Lisa and the whole team made the entire experience extremely straight forward and stress free. The most friendly and efficient agent we have dealt with over the past 20 years. … More
Agent replied
Paul, thank you so much for your kind words, we really appreciate it. Hope you have settled into your new home! Jo Woolley
5/5
GoogleJones Robinson letting always run smoothly, and nothing is too much trouble, we have always been kept informed of any changes. A great company to rent properties through, would highly recommend
Agent replied
Thanks Penny, that's great feedback, our lettings team will be delighted to read your comments!
5/5
GoogleDelighted to receive a call from Caitlin this morning. Lovely telephone manner. Clear and concise.
Agent replied · 19 September 2023
Wendy, thank you for posting this feedback! We really appreciate it!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Jones Robinson Newbury
Has Jones Robinson won any awards?
Yes. In The Trusted Agent 2026 awards: Jones Robinson, Newbury won Platinum; Jones Robinson, Devizes won Platinum; Jones Robinson, Marlborough won Gold; Jones Robinson, Lambourn won Trusted Agent.
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Tell us what you need and we'll pass your enquiry to Jones Robinson and up to three other top-rated agents near Newbury.
