5/5
GoogleCaitlin, was amazing, very friendly and have been great at following up on my request and presenting additional option. … More
Agent replied
Thank so much William, Rhian loved being of help and will be so pleased to see your feedback!
Trusted Agent profile · Newbury · Berkshire
Verified
Jones Robinson Newbury reviews
★★★★★
1,942 reviews across 2 platforms
118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
Part of Jones Robinson, see every office.
Jones Robinson's office in Newbury, Berkshire, at 118 Bartholomew Street, is rated 4.8 out of 5 across 1,942 reviews on two platforms, including 1,937 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Jones Robinson won in 2026.
Reviews
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
Google4/5
GoogleLovely and kind response from Anisha Lane. Thank you.
Agent replied · 29 November 2023
Thank you, Hadas! We really appreciate it!
5/5
GoogleExtremely professional and understanding due to difficult circumstances. After enquiring into a few properties, Clare put me at ease and was very helpful!
Agent replied · 19 September 2023
Thank you, Ellisha! We really appreciate you posting these kind comments for Clare!
5/5
GoogleWould definitely recommend, come across professional, overall a very good experience. Clare Black was especially very helpful, polite, quick to respond and knowledgeable.
Agent replied · 19 September 2023
Thank you, Nick - Clare will be thrilled to read your feedback!
5/5
GoogleHad a pleasant customer service experience with Lisa on the phone. She made me feel assured and secure in my search. Strongly recommended!
Agent replied · 19 September 2023
Thank you, David, Lisa will love reading your feedback and is very happy to help!
5/5
GoogleMarcus Wenczek provided exceptional and professional service, and was incredibly responsive to our queries.
Agent replied · 15 August 2023
Thank you for posting this review, Muhammad! Marcus will be delighted to read your kind comments.
5/5
GoogleReally great service! Particularly want to commend Lucy, Freya and Rhian. The whole process of finding property was really stressing me out and they were incredibly patient and supportive. Great professionalism! 100% recommend!!
Agent replied
Thank you for this great review for our Lettings team - Lucy, Freyea and Rhian were very pleased to be of service and will love reading your comments!
5/5
GoogleAbsolutely brilliant service from Lisa, she’s efficient and kept me in the loop with everything that’s happening. She’s super friendly and has put my mind at ease. … More
Agent replied · 19 September 2023
Thank you Freya, Lisa and Lucy will be delighted to read your comments!
4.5/5
The Trusted Agentthank you
It's been 1 month since Jones Robinson, Newbury, Paul, Paula, and Karen, found me my forever home. I am delighted with my home and the agency helped steer through negotiations with professionalism & friendliness. Always responsive, never adding to the drama, as the process of selling and buying is never easy. They steered through the tricky stages and I really couldn't be more grateful.
5/5
GoogleI have been delighted with the service that Jo and Toyah have given me. I have bought and sold properties 14 times and selling my home this time has been the very best experience overall. Thanks so much ladies!
Agent replied
What lovely comments, Peter, thank you so much!
5/5
GoogleI can't recommend Jones Robinson highly enough. Jo Schedler and Toyah are incredibly professional and always go the extra mile for you. Their customer service is fantastic and they are so friendly and efficient.
Agent replied
Carina thank you so much for this feedback, we're so grateful and Jo and Toyah will appreciate your kind words.
5/5
GoogleGreat service from Clare Black. She responded to my rental enquiry really quickly and got me booked in for a viewing.
Agent replied · 19 September 2023
Thank you for your review, Donna! We really appreciate it!
5/5
GoogleI have bought and sold properties before and not been impressed with the service that I have received until dealing with the fabulous Jo and Toyah. They have been friendly and professional and a joy. Thanks ladies!
Agent replied
Thank you Nina, what a lovely review! Jo and Toyah will be pleased to hear your feedback.
5/5
GoogleVery pleased to have spoken to a very polite and helpful Sean Hosty at Jones Robinson Estate agents. Brilliant agent
Agent replied · 19 September 2023
Thank you for taking the time to post this Peter! Sean will be delighted to read this!
5/5
GoogleI spoke with Sean and he was very helpful and understanding when booking my viewing the whole process was good
Agent replied · 19 September 2023
Alisha, thank you for taking the time to post this feedback!
5/5
GoogleSean got back to me really quickly and was pleasant on the phone. I found him really helpful and efficient.
Agent replied · 19 September 2023
Hayley - thank you - we really appreciate you taking the time to post this for Sean!
5/5
GoogleIn the process of finding a property to rent and Lucy R has been a massive help with the organisation of it all and answering any questions I had. Would highly recommend!
Agent replied
Thanks Joe, it's really great to hear this - Lucy Reeves will appreciate the feedback!
5/5
GoogleVery polite and helpful lady on the other line of the phone:-) I hope also for a successful rental result shortly.
Agent replied · 5 October 2023
Thank you Inna, this is great to hear and we really appreciate you taking the time to post a review!
5/5
GoogleContacted Caitlin at Jones Robson to arrange a new house purchase and viewing, great service, advice and support. Credit to the team
Agent replied · 19 September 2023
Thank you, Gareth. Caitlin will be pleased to read your comments!
5/5
GoogleHad an amazing experience in the capable hands of Marcus. He was kind, informative and genuine. I'd recommend these guys any day
Agent replied · 19 September 2023
Thank you posting this kind recommendation, we really appreciate it! Marcus will be delighted to read this!
5/5
GoogleI am really thankful for the great support provided by the entire team especially, Clare black..
Agent replied · 15 August 2023
Thank you for posting this kind review, Shari!
5/5
GoogleWe received a fantastic service when buying our house. Toyah was really helpful, friendly and knowledgeable. I would definitely recommend to anyone!
5/5
GoogleTo sum it up, if you land in the hands of Paul Hodgson then you are on the money. I bought house and he has been exceptional in Customer service, fairness and helpfulness. Just Exceptional !!
Agent replied
Prashant, what lovely feedback - thank you! Paul will be thrilled to read your comments!
5/5
GoogleA process that began in February 2020 and today finally reached a conclusion with the exchange of contracts. … More
Agent replied · 19 September 2023
Thank you so much for posting this review Matthew, Beth, Paula and the team will love reading your comments!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers2 reviews
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buyers2 reviews
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Tenants1 review
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
About Jones Robinson Newbury
At Jones Robinson, estate agents in Newbury, we value your home. That simple phrase has two meanings for us. Of course, we value your home, as in we’ll come and tell you how much it’s worth. However, at Jones Robinson Estate Agents we also value your home, we realise how much it means to you. After all, it’s probably your most valuable asset. Located in the heart of Newbury, David Jones and Charles Robinson joined forces in 1998 and opened our estate agents branch in Bartholomew Street with just 7 staff and a handful of properties. Paul Hodgson also joined in 1998 and was made director in 2004. During the past 21 years the company has grown in stature to over 60 members of staff and five offices across West Berkshire, Wiltshire and Oxfordshire. As leading Newbury estate agents, our expert and friendly team are on hand to help whether you're looking to buy or sell. If you're keen to sell, our expert estate agents will help you to achieve the best price for your home and will be on hand to help you through every step of the process. If you're looking for a letting agent in Newbury, we can help you find an excellent rental home that suits your needs or help you find trustworthy and reliable tenants if you're looking to let. Newbury's Sales Manager is Beth Sharpe, and the team of valuers include Paul Hodgson, Paul Evans, Caroline Maddock, James Oldring and Edward Taylor, assisted by an ever-growing team of sales and administration staff. Our Lettings and Property Management departments are led by lettings manager Sian Cockerell, head of property management Anna Lyons, new business manager Laura Davenport and accounts manager Chloe Morey. Jo Woolley manages the group's Operations and Marketing functions.
Want Jones Robinson to help?
Tell us what you need and we'll pass your enquiry to Jones Robinson and up to three other top-rated agents near Newbury.
Want every enquiry from this page to come to you only? Upgrade to View Agents
Questions about Jones Robinson Newbury
Has Jones Robinson won any awards?
Yes. Jones Robinson won Platinum in The Trusted Agent 2026 awards.
