Trusted Agent profile · Newbury · Berkshire
Verified
★★★★★
1,942 reviews across 2 platforms
118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
Part of Jones Robinson, see every office.
Jones Robinson's office in Newbury, Berkshire, at 118 Bartholomew Street, is rated 4.8 out of 5 across 1,942 reviews on two platforms, including 1,937 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Jones Robinson won in 2026.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
5/5
GoogleSpoke with Clare today regarding going to view a property, she was kind, polite and very cheerful. Very professional manner, keep up the good work!
Ellie, thank you for taking the time to post this amazing review for Clare! We really appreciate it!
5/5
GoogleGreat introduction experience to Jones Robinson Estate Agents by Caitlin. Thorough, friendly and informative. Looking forward to utilising their services to fin my new home.
Thank you, Evie for posting this kind review for Caitlin, we really appreciate it! She will be delighted to read your kind comments!
5/5
GoogleGreat experience with Clare looking after us and going an extra mile and scheduling a viewing in such a short notice.We highly recommend !
Thanks so much for your recommendation, Paolo! Clare will be love reading this!
5/5
GoogleToday we exchanged both buying and selling through Jones Robinson. Although there was a complicated chain Paul Hodgson, Deborah Tomlin and Nicky Simpson pulled an almighty rabbit out of the bag and prevented our chain from collapsing at the … More
Thank you for your comments, Bob, it's really great to receive this feedback. Paul, Deborah and Nicky will be delighted and we are very pleased to have been of service.
5/5
GoogleExcellent negotiation by Paul when we put our house on the market achieving asking price to first viewer. Great follow up and communication by Paula. Thanks team. Always the best in Newbury
Thank you Chris, this is great to hear - Paul and Paula will be delighted to read your feedback!
5/5
GoogleGreat service and really felt looked after throughout the whole process!
Thank you for posting this kind review, Louisa!
1/5
GoogleThey don't stop bombarding you with messages when they want to sell your property even if it's on with someone else. It's not good marketing if you don't feel that the strategy is becoming too pushy.
We're obviously very disappointed to hear this feedback, please provide your address to jo.woolley@jonesrobinson.co.uk and we will remove you from future mailshots.
5/5
GoogleAmazing service from Vanessa Burgess! Professional, helpful, friendly and goes the extra mile! Thank you
Thank you for posting this lovely review, Renee! Vanessa has loved being of help!
5/5
GoogleCustomer service is brilliant. Rhys has patiently taken me through the available property for rent and booked a viewing according to my convenience.
Thank you for taking the time to post this kind review Brindhu! Rhys has been delighted to be of help.
5/5
GoogleVanessa at Jones Robinson was absolutely fantastic! Helped us at every step to push our move forward! Very professional and really went above and beyond to smooth out any issues that appeared! Very happy with their service so far!
Helen thank you so much for your feedback, we are really grateful you have taken the time to post this review and Vanessa is delighted!
5/5
GoogleQuick response, friendly attitude and all the help made my stay amazing. Everything well managed. Alex Harrison was always very understanding and supportive. Awesome experience !!!
5/5
GoogleClare couldn't have been more helpful and informative when enquiring about properties in the Newbury area, nothing was too much. Amazing service, highly recommend!
Thank you for posting this fabulous recommendation! We really appreciate you taking the time to post this for Clare.
5/5
GoogleI spoke with Caitlin on the phone earlier. She was incredibly helpful and arranged a viewing for me straight away. Couldn’t fault her service
Thank you, Samantha for leaving this lovely review! Raffaele, Caitlin will be delighted to read these comments!
5/5
GoogleVanessa and Marcus make a great team. Always on hand with any questions I had and made our experience hassle free - thanks both.
Thanks Jason, we really appreciate you taking the time to post a review for us - Vanessa and Marcus will be especially pleased to read your feedback!
5/5
GoogleThe conversation with Marcus today was very pleasant and smooth, he is a patient and professional lettings consultant. I hope the application goes well.
Liam, thank you for taking the time to post this lovely review for Marcus! He will love reading this!
5/5
GoogleCaitlin at the Newbury branch was incredibly helpful in getting a valuation set up. Smooth, easy, professional service - wonderful. Thank you very much!
Thank you so much Ashton, Caitlin will really appreciate your kind feedback!
5/5
GoogleRecently sold my house via Jones Robinson Newbury, Paul H’s sales strategy and execution were first class. A great result and fantastic service, thankyou.
Thank you Dan, what lovely feedback, We really appreciate it!
5/5
GoogleWe had a very good experience with Jones Robinson recently by selling our house with them. They have shown consistent professionalism through out the whole process until exchange. All the staff are very friendly, helpful and reachable. Our … More
Thank you very much for your comments, our sales progressors always aim to make the process as stress free as possible, and we are delighted to hear you would use us again in the future. We hope you will be very happy in your new home!
5/5
GooglePaula and Paul have been fantastic throughout the purchase of our first house, very good job on chasing the chain and providing information and support along the way. Lewis & Rosie.
Thank you both for your kind words, Paul and Paula will be delighted and were very pleased to have been of help!
1/5
GoogleThe service they provide is less than half a star. They will do absolutely nothing after you enter the property. Before you enter they will look like they want to help you. But they won't really. … More
We're obviously really disappointed to read your comments, we would love the opportunity to discuss this further and to put matters right, could you please contact me on 01635 581991. Joel Osbourne.
5/5
GoogleDuring an extremely stressful period, due to an unexpected health diagnosis, and business growth, I have had to relocate at short-notice to increase proximity to hospital and office. … More
Thank you for taking the time to post a review for Lisa, Tayub, we really appreciate it!
5/5
GoogleJust sold through Jones Robinson. Really pleased with the excellent service. Lots of viewings, good offers and a quick sale. Paula and colleagues were always available to help and advise. Highly recommended. I would definitely use them again.
Thanks for your feedback, Alison. We are delighted to have been of service and will be very pleased to look after you again in the future!
5/5
GoogleI am a first time buyer and called Jones Robinson for advice. Joanne and Toyah were lovely; patient and very helpful. Would highly recommend them.
5/5
GoogleJust sold through Jones Robinson. Really pleased with the excellent service. Lots of viewings, good offers and a quick sale. Paula and colleagues were always available to help and advise. Highly recommended. I would definitely use them again.
Thanks for your feedback, Alison. We are delighted to have been of service and will be very pleased to look after you again in the future!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
At Jones Robinson, estate agents in Newbury, we value your home. That simple phrase has two meanings for us. Of course, we value your home, as in we’ll come and tell you how much it’s worth. However, at Jones Robinson Estate Agents we also value your home, we realise how much it means to you. After all, it’s probably your most valuable asset. Located in the heart of Newbury, David Jones and Charles Robinson joined forces in 1998 and opened our estate agents branch in Bartholomew Street with just 7 staff and a handful of properties. Paul Hodgson also joined in 1998 and was made director in 2004. During the past 21 years the company has grown in stature to over 60 members of staff and five offices across West Berkshire, Wiltshire and Oxfordshire. As leading Newbury estate agents, our expert and friendly team are on hand to help whether you're looking to buy or sell. If you're keen to sell, our expert estate agents will help you to achieve the best price for your home and will be on hand to help you through every step of the process. If you're looking for a letting agent in Newbury, we can help you find an excellent rental home that suits your needs or help you find trustworthy and reliable tenants if you're looking to let. Newbury's Sales Manager is Beth Sharpe, and the team of valuers include Paul Hodgson, Paul Evans, Caroline Maddock, James Oldring and Edward Taylor, assisted by an ever-growing team of sales and administration staff. Our Lettings and Property Management departments are led by lettings manager Sian Cockerell, head of property management Anna Lyons, new business manager Laura Davenport and accounts manager Chloe Morey. Jo Woolley manages the group's Operations and Marketing functions.
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Yes. Jones Robinson won Platinum in The Trusted Agent 2026 awards.
