Trusted Agent profile · Newbury · Berkshire
Verified
★★★★★
1,942 reviews across 2 platforms
118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
Part of Jones Robinson, see every office.
Jones Robinson's office in Newbury, Berkshire, at 118 Bartholomew Street, is rated 4.8 out of 5 across 1,942 reviews on two platforms, including 1,937 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Jones Robinson won in 2026.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
5/5
GoogleWe recently sold our late mother’s property through Jones Robinson and have been delighted with their excellent quality of service throughout the process. JR's competence and professionalism impressed us from the outset, beginning with the …
Thank you so much, Christopher, we really do appreciate you taking the time to post a review for us. Paula and Ed will be grateful for your kind words!
5/5
GoogleRecently had a flat viewing with Rhian Venning for Ladle House in Newbury - she was really helpful and attentive, as well as on time which we found was very impressive. … More
Great feedback for Rhian, Hamish - thank you! Hope we can find you a suitable property soon!
5/5
GoogleExcellent customer service. I met Jude Buckley today for a viewing and she was warm and welcoming. It was amazing.
Thanks Patrick - Jude will be happy with your review!
5/5
GoogleI sold my house through Jones Robinson. The process was painless because of the support from the team .Michael P explained everything brilliantly from the beginning and Nicky contacted me regularly once I had a buyer. Very pleased with the service.
Thank you Jackie, Michael and Nicky will be delighted to read your comments. We are very pleased to have been of service to you!
5/5
GoogleBecky Cox answered phone very friendly,professional and arranged immediately a viewing for asked property
Thank you for posting this kind review, Sonja! Becky has loved being of help!
5/5
GooglePrompt and efficient letting services. Caitlin helped me in rental research, she is nice and polite, professional and I appreciate the time management.
Thank you, Nela for posting this kind review for Caitlin, we really appreciate it!
5/5
GooglePut our house on market mid december... in less than a month Jones & Robinson sold it for full asking price! amazing service from start to finish! big thanks to Jo, Toyah and Rachel for selling our house!
Thank you for taking the time to post your review Edwin, I know that Jo, Toyah and Rachel will be really grateful.
5/5
GoogleClare Black Sales & Lettings Consultant Newbury Was amazing from the first phone call to helping me find the right property
Thank you for taking the time to post this kind review, John!
5/5
GoogleTayler and her colleagues have been very helpful in arranging viewings for me across all offices which has made the buying process a lot less stressful!
Thank you! Tayler will be delighted to read your kind comments!
5/5
GoogleClare Black provided us with a very professional, and friendly service with valuable knowledge of the area. Would definitely contact Jones Robinson again in the future.
Thanks so much Geoff, we really appreciate your feedback and hope we can help you again soon!
5/5
GoogleBought and sold through Jones Robinson in Newbury and was very happy with their service. From the initial meeting & valuation with Paula, house viewings with Karen, telephone updates with Beth, & sales progression with Nicky & Deborah I was … More
Ann, that's so fantastic to hear! Thank you so much for taking the time to post your review, we really do appreciate it.
1/5
GoogleFrustrating!! Once you leave their property they will make you run after you money and don't even show courtesy to your emails. Specially to the people who are expat. Really unhappy with their property management services who is not even … More
We are very sorry you are unhappy with the service received since you vacated the property. As the independent check out report highlighted various issues which required attention, we have to follow the correct process by negotiating with the landlord on your behalf, and whilst we would wish to achieve a resolution as quickly as possible for all parties, there are occasions when these processes take longer than we would want. We are endeavouring to reach a conclusion.
5/5
GoogleVery fast response from Anisha , helpful and informative about the property I was looking at.
Ben - thank you for posting this review! Anisha will love reading your kind comments.
5/5
GoogleGreat support from Paula in putting us in touch with and helping us sort our mortgage out via your recommended FA Ryan. Plus keeping us up to date on properties of interest. Can’t fault her - superwoman!
Thanks Ben, that's great feedback for Paula and it's lovely to hear you were able to use Ryan at FirstXtra! We really appreciate you taking the time to post a review for us.
5/5
GoogleVery Professional, Patient and Polite. A Shining example to the Estate Agent profession - Paul his colleague Paula & team were a delight to deal with throughout our sale transaction. … More
Thank you Wayne, we really appreciate you taking the time to post a review - Paul and Paula were delighted to be of help!
1/5
GoogleThey don't care about the property's problems. They only want to take money! Poor management service. I am waiting 2 weeks for a plumber who is always on the way and he never come up.. Very high agency charges also.
We are sorry to hear you have experienced problems, this is highly unusual so I would be grateful if you could call our Lettings Director Joel Osbourne on 01635 581991 or provide your contact details so he can call you direct, as we are anxious to investigate the circumstances. Many thanks, Jo Woolley
1/5
GooglePoor service, flat contained rubbish and lots of dust when we moved in and yet expect a professional clean when you checked out. oh and lots of fees for everything. took us 1 month to get hot water that worked.
Dear James, I’m sorry the cleanliness failed to meet your expectations. As a current tenant of ours, I will give you a call to discuss this further. Kind regards, Joel
4/5
GoogleVery good customer service, in process of selling my property and have been very good with selling services, only 4 stars as not sold yet. I have Always been updated when needed. Very good, would use them again in future.
Thank you for your comments, we really appreciate it. The sales team are working hard to achieve a sale for you!
5/5
GoogleNice person , very helpful and answers all my questions with some advice Thanks
Thank you, Miroslaw!
5/5
GoogleThanks Jones Robinson for supporting us on our journey to find a new house for rent. … More
Thank you, Sheethal! Jude has loved being help!
5/5
GoogleOn initial contact very helpful, engaging & polite. I feel confident Caitlin will do her best to help us find a new home.
Thank you Sadie, we really appreciate you taking the time to post this!
5/5
GoogleReally friendly and extremely helpful in helping me look for my first place to rent
Thank you, Caitlyn!
5/5
GoogleLisa at the front desk was incredibly helpful and professional. She addressed my concerns and helped me find some properties that I will be able to look at. Very good customer service
Thank you Stephen, Lisa was delighted to be of help and will love reading your feedback!
5/5
GoogleI have been provided with great service, especially from Marcus Wenczek. He has truly been very understanding and helpful with my search for a home.
Thank you, Manny, for taking the time to post this kind review for Marcus. He will love reading this.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
At Jones Robinson, estate agents in Newbury, we value your home. That simple phrase has two meanings for us. Of course, we value your home, as in we’ll come and tell you how much it’s worth. However, at Jones Robinson Estate Agents we also value your home, we realise how much it means to you. After all, it’s probably your most valuable asset. Located in the heart of Newbury, David Jones and Charles Robinson joined forces in 1998 and opened our estate agents branch in Bartholomew Street with just 7 staff and a handful of properties. Paul Hodgson also joined in 1998 and was made director in 2004. During the past 21 years the company has grown in stature to over 60 members of staff and five offices across West Berkshire, Wiltshire and Oxfordshire. As leading Newbury estate agents, our expert and friendly team are on hand to help whether you're looking to buy or sell. If you're keen to sell, our expert estate agents will help you to achieve the best price for your home and will be on hand to help you through every step of the process. If you're looking for a letting agent in Newbury, we can help you find an excellent rental home that suits your needs or help you find trustworthy and reliable tenants if you're looking to let. Newbury's Sales Manager is Beth Sharpe, and the team of valuers include Paul Hodgson, Paul Evans, Caroline Maddock, James Oldring and Edward Taylor, assisted by an ever-growing team of sales and administration staff. Our Lettings and Property Management departments are led by lettings manager Sian Cockerell, head of property management Anna Lyons, new business manager Laura Davenport and accounts manager Chloe Morey. Jo Woolley manages the group's Operations and Marketing functions.
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Yes. Jones Robinson won Platinum in The Trusted Agent 2026 awards.
