Trusted Agent profile · Newbury · Berkshire
Verified
★★★★★
1,942 reviews across 2 platforms
118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
Part of Jones Robinson, see every office.
Jones Robinson's office in Newbury, Berkshire, at 118 Bartholomew Street, is rated 4.8 out of 5 across 1,942 reviews on two platforms, including 1,937 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Jones Robinson won in 2026.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
5/5
GoogleWe wanted a hassle free sale of our house and got exactly that. Friendly, knowledgeable staff who guided us all the way and achieved a successful sale. Huge thanks.
Thank you, for leaving this kind review, Trevor - We really appreciate it!
5/5
GoogleSelling a house in lockdown was always going to be a challenge but Toyah and Jo made it happen with their great communication skills and professionalism. I would not hesitate to recommend this company and thank everyone for being troopers!
Thank you Glenda, that's great feedback for Jo and Toyah, they will really appreciate your comments! We loved being of help!
5/5
GoogleMichael Simpson recently came to give a valuation on our property. He arrived on time and throughout his visit he was sensitive to the fact that this is our home. His pleasant manner and professionalism made the meeting a smooth and hassle … More
Thank you for your comments, Phil, we really appreciate you taking the time to post a review. We look forward to being of service to you in the future.
5/5
GoogleI'd great experience with Jones Robinson while exploring property to rent, Paige and Marcus have been very helpful throughout the process.
Thank you for posting this kind review, Akshay! Paige and Marcus loved being of help!
5/5
GoogleMarcus Wenczek provided an excellent service and I look forward to getting in touch with him again soon in my property search.
Thank you for taking the time to post this kind review, Stephen! Marcus have loved being of help!
5/5
GoogleRachel C was a lovely Sales + Lettings Consultant. During the property viewing, she was very helpful, informative and answered our questions.
Thank you Elaine, Rachel has loved being of help!
5/5
GoogleFrom start to finish Caroline helped push the progress of the purchase along and I honestly believe without her I still would be waiting to be moved in, I really can't thank her and her team enough. Paul maxted
Thanks Paul, Caroline will be so pleased to read your feedback - she loved being of help!
5/5
GoogleAs well as using Jones Robinson to sell our house, we also used them as much as possible when searching for a prospective new home. Both as a vendor and a purchaser the service from Jones Robinson was first class. Throughout the sale process, as well as being extremely professional, they were always very helpful and incredibly friendly, and made an otherwise stressful process a pleasure. They were a joy to deal with, and in particular I really appreciated their completely straight forward and honest approach. I found them really trustworthy, efficient and always, always kept me informed on progress. Without any doubt I would certainly use Jones Robinson again in the future for my next sale. Thank you for a great experience.
5/5
GoogleBeen dealing with Marcus for a rental property. Its the first time renting for me and he's been really helpful every step of the way.
Thank you for posting this kind review! Marcus will love reading your kind comments!
5/5
GoogleMarcus and Liz have been amazing in helping me find a property. They have been very efficient and knowledgeable and provided excellent service. I would strongly recommend this agency.
Marian - thank you for this lovely recommendation, we really appreciate it!
5/5
GoogleHave recently been in contact with Clare Black who has been incredibly helpful. Very welcoming, knowledgable and efficient. A very good start to a possible future with Jones Robinson.
Thank you, for this wonderful review! Clare has loved being of help!
5/5
GoogleI couldn't recommend Jones Robinson enough. We have dealt with them previously as a buyer and most recently as a seller. They are very professional and brilliant to deal with, always contactable and … More
Thanks Jack, we really appreciate your comments and are so pleased you made the stamp duty deadline! Paula enjoyed working with you!
5/5
GoogleVery happy with the service i received today from Marcus W, at the Newbury branch. He was very friendly and professional on the telephone.
Thank you for taking the time to post this kind review, Jessica!
5/5
GoogleHigh praise for Jones Robinson. My particular thanks go to Vanessa, who really held our hands through through our experience, and left us in no doubt that she was onside and would stop at nothing to look after us.
Thank you Hilary, Vanessa really appreciates your feedback and was very pleased to be of help to you!
5/5
GoogleFirst time going for a property and i didnt have much luck elsewhere and was greeted with misguided information, however when approaching Jones Robinson i was greeted with a wonderful customer service, the exact information i needed and … More
Thank you Aaron, that's such lovely feedback, Freyea will be so pleased to read your comments. I hope your move goes well and that we can be of service in the future.
5/5
GoogleWhilst I am not a direct client of Jones Robinson, in my capacity as longstanding marketing and design provider for JR, I have the opportunity to meet and work alongside the majority of the staff across the entire Jones Robinson office … More
Thank you Andrew, you're very kind!
5/5
GoogleI chose Janes Robinson as I have heard such good things and I have not been disappointed! The only estate agents who have been hot on the job in terms of finding me … More
Thanks Sherann, Lisa will be so pleased to read your feedback - she has loved being of help to you!
5/5
GoogleCaitlin has helped us with the viewing and continuously updated us on all our viewing requests. She is very helpful.
Thank you for posting this kind review, Anandhan! Caitlin has loved being of help.
5/5
GoogleThe lettings team are extremely professional. Lucy Coombes has done a great job finding a tenant and is super efficient and friendly. A top service. Thank you!
Thanks Mark, we are delighted to be of service!
5/5
GoogleRequested to view a property and got a response quickly. Met Rhian Venning to view a property on Ridgeway Close. She was friendly, knew the property well and thoroughly professional at her job. … More
Thank you Ray, that's lovely feedback for Rhian, she will be delighted to read your comments and we really appreciate you taking the time to post a review!
5/5
GoogleI've found the team to provide great customer service, making the process much easier for us to move. We have had a couple of viewings with Rhian Venning, who is very friendly and … More
Lauren, thank you so much for this review for our lettings team. Rhian and Lucy will really appreciate your comments and we are grateful for your recommendation!
5/5
GoogleWe've been working with Jones Robinson since 2011. They have proven themselves to always be professional, forward thinking and willing to embrace new technology in order to deliver great customer service to their customers. Their staff have always been polite, friendly and helpful.
Thank you for your comments Mark and for the ongoing service your company provide to us!
5/5
GoogleRhian showed me around the property and was friendly and professional. Looking to move in the middle of a pandemic is a bit daunting, however the knowledgeable staff at Jones Robinson are making it a smooth process. Thank you.
That's great feedback, thank you Rachel, we are working hard to make sure everyone stays as safe as possible, customers and staff alike. Rhian will really appreciate your comments!
5/5
GoogleYesterday I had a view in 29martingale chase with Ms Judy she was very lovely explain me everything Thank you my dear
Thank you for posting this kind review, Seena! Jude will love reading your lovely comments.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
At Jones Robinson, estate agents in Newbury, we value your home. That simple phrase has two meanings for us. Of course, we value your home, as in we’ll come and tell you how much it’s worth. However, at Jones Robinson Estate Agents we also value your home, we realise how much it means to you. After all, it’s probably your most valuable asset. Located in the heart of Newbury, David Jones and Charles Robinson joined forces in 1998 and opened our estate agents branch in Bartholomew Street with just 7 staff and a handful of properties. Paul Hodgson also joined in 1998 and was made director in 2004. During the past 21 years the company has grown in stature to over 60 members of staff and five offices across West Berkshire, Wiltshire and Oxfordshire. As leading Newbury estate agents, our expert and friendly team are on hand to help whether you're looking to buy or sell. If you're keen to sell, our expert estate agents will help you to achieve the best price for your home and will be on hand to help you through every step of the process. If you're looking for a letting agent in Newbury, we can help you find an excellent rental home that suits your needs or help you find trustworthy and reliable tenants if you're looking to let. Newbury's Sales Manager is Beth Sharpe, and the team of valuers include Paul Hodgson, Paul Evans, Caroline Maddock, James Oldring and Edward Taylor, assisted by an ever-growing team of sales and administration staff. Our Lettings and Property Management departments are led by lettings manager Sian Cockerell, head of property management Anna Lyons, new business manager Laura Davenport and accounts manager Chloe Morey. Jo Woolley manages the group's Operations and Marketing functions.
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Yes. Jones Robinson won Platinum in The Trusted Agent 2026 awards.
