5/5
GoogleReally helpful. Really good communication. Had a very smooth renting process. It was easy, stress free.
Agent replied · 20 June 2024
Thank you for posting this lovely review, Yaman!
Trusted Agent profile · Newbury · Berkshire
Verified
Jones Robinson Newbury reviews
★★★★★
1,942 reviews across 2 platforms
118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
Part of Jones Robinson, see every office.
Jones Robinson's office in Newbury, Berkshire, at 118 Bartholomew Street, is rated 4.8 out of 5 across 1,942 reviews on two platforms, including 1,937 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Jones Robinson won in 2026.
Reviews
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
Google5/5
GoogleVery good service. Promptly respond to queries, chase slow solicitors, and very friendly.
Agent replied · 20 June 2024
Thank you for posting this kind review, Euan!
5/5
GoogleVery professional, regular updates and chasing the chain where required means one super happy customer. So pleased with Paula, Nicky and Paul, would definitely recommend and use again, thank you all
Agent replied · 19 September 2023
Thank you Sarah, we very much appreciate your lovely comments - Paula, Nicky and Paul Hodgson will be especially pleased!
5/5
GoogleI called Jones Robinson estate agency re a rental property, I was assisted by Lisa Perowne- she was friendly ,very helpful and very knowledgeable. An asset to the company for sure.
Agent replied · 19 September 2023
Thank you so much for this lovely review for Lisa, Delicia - she will really appreciate your comments!
5/5
GoogleI have been speaking with Clare Black regarding letting a place in Newbury. She has been very helpful and accommodating. Definitely would recommend speaking to her if looking for a property.
Agent replied · 19 September 2023
Dean, thank you for recommendation and the kind comments for Clare! Clare will love reading these!
5/5
GoogleFriendly, responsive and very clear. Lisa and Vanessa have helped us find a great house within a week! Thanks very much for your help and we can't wait to move in!
Agent replied · 19 September 2023
Thanks Rob, we're so pleased to hear this! We hope you will be very happy in your new home.
5/5
GoogleBeth, atJones Robinson, was fabulous and I can't recommend them enough. Professional, friendly and focused on results. Kept us informed on our sale and worked really hard to hold the chain together and keep things moving. Couldn't ask for more. Thank you.
Agent replied
Thank you Alison and we really appreciate you taking the time to send us a video review also! We hope you are all settled now in your new home!
5/5
GoogleJones Robinson is a highly professional Estate Agents who successfully sold my property, this summer. Pivotal to this, was the work done by Ed Taylor and Paula Rudge, who are a credit to the Newbury Branch. I trusted their service, … More
Agent replied
Sonia, that is such lovely feedback, thank you so much! Ed and Taylor will very much appreciate your comments!
5/5
GoogleWas shown a property by Caitlin. She made it a pleasant experience answering all questions in a very friendly way. One of the better house viewings I’ve had of late!
Agent replied · 19 September 2023
Thank you for posting this lovely review, we really appreciate it, Alan!
5/5
Googlevery pleasant cooperation with Mr. Marcus Wenczek; very responsible and kind agent, solves all questions in a few minutes. Definitely deserves 5 stars.
Agent replied · 8 August 2023
Thank you, Gordana, we really appreciate it! Marcus has loved being of help!
5/5
GoogleInformative, polite and straight to the point. He even had to deal with a poor phone line but did not break character. Something I would have found incredibly hard.
Agent replied · 19 September 2023
William, thank you for taking the time post this kind feedback.
5/5
GooglePaul Hodgson gave advice and assistance over an extended period on a conversion project. Paul's speed of action and clarity of advice demonstrated clear and deep market knowledge which was invaluable in making informed and timely judgements. In short we received an excellent professional service.
Agent replied
Thank you so much for your feedback, Bob, we are delighted to have been of service and Paul will be pleased to read your comments.
5/5
GoogleBoth Rachel and Deborah were brilliant. Any issues we had were quickly resolved. Nothing ever seemed too much for them. Many thanks for helping us buy our first property. Joe and Kate.
5/5
GoogleBest Estate agents in Newbury. Easy to communicate with. Very honest and helpful team. We used them as buyers and now using them as sellers. Always exceeded our expectations.
Agent replied · 15 August 2023
Thank you, Ervis, for taking the time to post this review. The team have loved being of help and will be thrilled to read your feedback!
5/5
Google“Becky regarding my service to you, I would really appreciate it.
Agent replied · 20 June 2024
Thank you, Ozcn. Becky will love reading this!
5/5
GoogleThe team at Jones Robinson was a pleasure to deal with. We thought we'd lost our dream home but when the other couple pulled out they called us straight away. The process to do the checks was very easy and quick and we got the keys in 4 weeks and moved in. It didn't stop there, they also called after we moved in to offer to help us source the best deals for utilities, TV and broadband etc - very impressed! Would definitely use their services again.
5/5
GoogleI spoke to one of the agent on the phone and she was very nice and respectful.
Agent replied · 9 November 2023
Thank you for posting this kind review, Lisa!
5/5
GoogleI viewed many properties with Jones Robinson, They were very professional, patient, sensitive to client anxieties, punctual and always made an effort to fit a viewing in during a hectic period in the property market. I thoroughly recommend using this agency,
Agent replied
Thank you John, that's kind of you to give us a review, we're so pleased to be able to help!
5/5
GoogleSo an amazing group who tries to help you in the best situation. I was in touch with Marcus, honestly, he is very nice and his advice was pretty helpful.
Agent replied · 19 September 2023
Zohre, thank you posting this lovely review! Marcus has love being of help!
5/5
GoogleI appreciate the service provided to me by Marcus for my letting queries. He was very professional and friendly at the same time. He is an asset for your Organization.
Agent replied · 19 September 2023
Varun, this is such a lovely review thank you for taking the time to post this for Marcus.
5/5
GoogleMarcus wenczek has been very receptive, supportive and professional in my home search journey. Always ready to help you with any questions or difficulties I may have at any time.
Agent replied · 19 September 2023
Thank you for taking the to post this kind review for Marcus! He will love reading these comments!
5/5
GoogleRachel's help was outstanding, giving valuable local knowledge and insight in such a friendly and welcoming manner. A highly professional service allied with unusual sincerity which I recommend without reserve.
Agent replied · 19 September 2023
Thank you, Klaun for posting this lovely review!
5/5
GoogleMy parents and myself were delighted with the prompt and efficient service we received from the team at Jones Robinson Newbury,with special appreciation going to Paula Rudge and Beth Sharpe.
Agent replied · 19 September 2023
Thank you, Abi, we really appreciate your feedback. Paula and Beth were very happy to be of help!
5/5
GoogleDelighted with the service provided by Beth, Matthew and Paula in respect to the sale of our house. They handled the sale extremely professionally and communicated well through-out. Thank you!
Agent replied · 19 September 2023
Thank you Sean, we really appreciate you taking the time to post a review for Beth and Paula!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers2 reviews
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buyers2 reviews
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Tenants1 review
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
About Jones Robinson Newbury
At Jones Robinson, estate agents in Newbury, we value your home. That simple phrase has two meanings for us. Of course, we value your home, as in we’ll come and tell you how much it’s worth. However, at Jones Robinson Estate Agents we also value your home, we realise how much it means to you. After all, it’s probably your most valuable asset. Located in the heart of Newbury, David Jones and Charles Robinson joined forces in 1998 and opened our estate agents branch in Bartholomew Street with just 7 staff and a handful of properties. Paul Hodgson also joined in 1998 and was made director in 2004. During the past 21 years the company has grown in stature to over 60 members of staff and five offices across West Berkshire, Wiltshire and Oxfordshire. As leading Newbury estate agents, our expert and friendly team are on hand to help whether you're looking to buy or sell. If you're keen to sell, our expert estate agents will help you to achieve the best price for your home and will be on hand to help you through every step of the process. If you're looking for a letting agent in Newbury, we can help you find an excellent rental home that suits your needs or help you find trustworthy and reliable tenants if you're looking to let. Newbury's Sales Manager is Beth Sharpe, and the team of valuers include Paul Hodgson, Paul Evans, Caroline Maddock, James Oldring and Edward Taylor, assisted by an ever-growing team of sales and administration staff. Our Lettings and Property Management departments are led by lettings manager Sian Cockerell, head of property management Anna Lyons, new business manager Laura Davenport and accounts manager Chloe Morey. Jo Woolley manages the group's Operations and Marketing functions.
Want Jones Robinson to help?
Tell us what you need and we'll pass your enquiry to Jones Robinson and up to three other top-rated agents near Newbury.
Want every enquiry from this page to come to you only? Upgrade to View Agents
Questions about Jones Robinson Newbury
Has Jones Robinson won any awards?
Yes. Jones Robinson won Platinum in The Trusted Agent 2026 awards.
