Trusted Agent profile · Newbury · Berkshire
Verified
★★★★★
1,942 reviews across 2 platforms
118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
Part of Jones Robinson, see every office.
Jones Robinson's office in Newbury, Berkshire, at 118 Bartholomew Street, is rated 4.8 out of 5 across 1,942 reviews on two platforms, including 1,937 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Jones Robinson won in 2026.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
5/5
GoogleJo and Toyah could not have been more helpful throughout with kind and efficient advice. They recommended an excellent solicitor to me and updated me on a regular basis. I can highly recommend!
Thanks Judith, we really appreciate you taking the time to post a recommendation - Jo and Toyah will be especially pleased to read your feedback!
5/5
GoogleRecently used Jones Robinson to help find a suitable property for myself to rent, very satisfied with the way everything was handled, great customer care and would highly recommend them. Thanks again clare
Thank you for leaving this lovely review and recommendation, Chris! Clare will love reading your kind comments!
5/5
GoogleGreat company, great staff, really helpful! Clare Black showed me some amazing options in the Newbury area and answered my million and one questions! So so helpful and very informative, would highly recommend!
Thank you for posting this kind review and recommendation, Chayanee! Clare will love reading this!
5/5
GoogleWe were dealing with a very polite and helpful lady named Caitlin who has contacted us with a potential house we might like. She was very professional and a pleasure to deal with.
Maija, this is such a lovely review for Caitlin! Thank you for taking the time to post this!
5/5
GoogleI have had a lovely experience with Clare from Jones Robinson Estate Agents so far who is helping me out looking into a property following an unexpected move. Very helpful and patient :)
Tia, thank you for taking the time to post this feedback! We really appreciate your comments.
5/5
GoogleI've always found the team helpful and polite, response to repairs has been very quick and done in a reasonable time frame. We are moving but staying with jones robinsons !! They have helped us from choosing a property right down to … More
Thanks Sharon, that's such great feedback for our property management team, Anna will be delighted to read your comments and we are grateful that you have taken the time to post this review!
5/5
GoogleI highly recommend Jones Robinson Estate Agents. We purchased a house through them and I have been amazed by the service I have received from Jo and Toyah. They are both knowledgeable, professional, and a pleasure to deal with. I have had … More
Such lovely feedback, Sharon, thank you - Jo and Toyah will be delighted to read your comments!
5/5
GoogleJones Robinson was a step change experience for us, after trying unsuccessfully to sell our property via another local agent for 6 months. Within the first 2 weeks of agency, Jones Robinson arranged more viewings than we had in the last 2 … More
Thank you so much for taking the time to post your review, John, we're so pleased to have agreed a sale for you!
5/5
GoogleJude arrived and was lovely and very professional. Great with our monkey of a dog too which was a bonus!
Thank you for posting this lovely review, Lauren!
5/5
GoogleJones Robinson, all the staff we've dealt with and our sales manager, Mollie, have been amazing throughout our very long purchase process! Very experienced and supportive. Thanks for everything!
Thank you for taking the time to post this kind review for Mollie, she will love reading this!
5/5
GooglePaula from Jones Robinson has gone over and above to ensure that a long drawn out complicated sales got across the line. She diligently and politely made sure that the buyer and the buyer's lender were pushed forward when the process looked … More
James, thank you for posting this super review. Paula will be delighted to read your comments and was very pleased to be of help to you! We hope we can help you again in the future.
5/5
GoogleWe were planning on moving next year but the stamp duty holiday sped up our plans to see what was on the market. JR were quick to understand what we were looking for and maintained good, clear communication throughout, no disappearing off … More
Thank you so much for posting this review Gary, we very much appreciate it and hope we can help you next year!
5/5
GoogleMarcus Wenezek talked to me politely and he was patient enough for all the questions I had and I was answered well. … More
Thank you for posting this kind review, Sandra! Marcus has loved being of help!
5/5
GoogleHad such great service from Paige at Jones Robinson estate agents! Thank you for making sure we had all the information we needed!
Thank you for taking the time to post this review Grahame! Paige has been delighted to be of help and will love reading these comments.
5/5
GoogleCaitlin’s customer experience was excellent; she was extremely helpful on the phone and bent over backwards to book in our viewing to suit our schedule. Thank you, Leanne
Thank you for posting this kind review, Leanne! Caitlin has loved being of help!
5/5
GoogleSale agreed 1 week of property being marketed, and over-asking price achieved. I wholeheartedly recommend and commend PAUL HODGSON of JR Newbury for his expert advice, professionalism with a personal touch, and his calming influence on the … More
Thank you so much Julia, we really appreciate you taking the time to post these lovely comments and hope your move went well!
5/5
GoogleFreyea in the lettings team has been superb to deal with throughout. Their patience and accommodation around my difficult work schedule and genuine understanding of my circumstances has meant that they've been able to offer a bespoke … More
Thank you so much Joseph, this is great feedback for Freyea, she will love reading your comments!
5/5
GoogleIt was very good connect with Rhys. Thanks for calling and sharing the right information what I was expecting. Looking forward for assistance to get good apartment based on the need
Ashish, thank you for taking the time to post this lovely feedback! We really appreciate your comments.
5/5
GoogleRecently moved to West Berkshire with my partner, the service at Newbury's office was great! The customer service was outstanding, and I want to commend Lucy Cook, Sian Kirk and director Paul Hodgson for their assistance on making the move as smooth as possible. Couldn't recommend enough!
Thank you for taking the time to recommend us, welcome to West Berkshire!
5/5
GoogleJust wanted to share my experience and delight of speaking to Caitlin, she always Listens to my needs, gives me the best market information, and is always so friendly.. … More
Thank you so much Wheelie for taking the time to post this! We hope we can find you something soon!
3/5
GoogleI was served by Marcus Wenczek whilst enquiring about a rental property and found him to be very friendly, informative and responsive. Pleased with the service received so far. … More
Thank you for posting this kind review for Marcus. In response to your later comment, our Lettings department have advised that it was the landlord's decision to withdraw the property from the market and thereafter wanted to let the property to another party, so the decision unfortunately was taken out of our hands. We will continue to do all we can to find another property for you.
1/5
GoogleI booked a viewing with this agency and when we got to the property there was someone living there already. They called me two days afterwards saying it was available in a month's time but there have been a confusion. I booked a new viewing … More
Noemi, Thank you for your feedback and I am sorry to hear about the confusion. I would love to understand this a little more and we’d be delighted to find you an alternative property. I would be grateful if you would contact me on 01635 581991 to discuss further. Alternatively, please advise when the best time to call would be and I can arrange to call you. Regards, Joel Osbourne
5/5
GoogleHelpful and responsive to queries. Very knowledgeable relating to all aspects of house sale.
Thank you for posting this lovely review, Pam!
5/5
GoogleWe are looking for our first home and have found both Caitlin and Kate very friendly and helpful with all our first time questions and getting us in for viewings 😊 …
Thank you, Lauren, it's so kind of you to post a review - Caitlin and Kate will really appreciate it!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
At Jones Robinson, estate agents in Newbury, we value your home. That simple phrase has two meanings for us. Of course, we value your home, as in we’ll come and tell you how much it’s worth. However, at Jones Robinson Estate Agents we also value your home, we realise how much it means to you. After all, it’s probably your most valuable asset. Located in the heart of Newbury, David Jones and Charles Robinson joined forces in 1998 and opened our estate agents branch in Bartholomew Street with just 7 staff and a handful of properties. Paul Hodgson also joined in 1998 and was made director in 2004. During the past 21 years the company has grown in stature to over 60 members of staff and five offices across West Berkshire, Wiltshire and Oxfordshire. As leading Newbury estate agents, our expert and friendly team are on hand to help whether you're looking to buy or sell. If you're keen to sell, our expert estate agents will help you to achieve the best price for your home and will be on hand to help you through every step of the process. If you're looking for a letting agent in Newbury, we can help you find an excellent rental home that suits your needs or help you find trustworthy and reliable tenants if you're looking to let. Newbury's Sales Manager is Beth Sharpe, and the team of valuers include Paul Hodgson, Paul Evans, Caroline Maddock, James Oldring and Edward Taylor, assisted by an ever-growing team of sales and administration staff. Our Lettings and Property Management departments are led by lettings manager Sian Cockerell, head of property management Anna Lyons, new business manager Laura Davenport and accounts manager Chloe Morey. Jo Woolley manages the group's Operations and Marketing functions.
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Yes. Jones Robinson won Platinum in The Trusted Agent 2026 awards.
