Trusted Agent profile · Newbury · Berkshire
Verified
★★★★★
1,942 reviews across 2 platforms
118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
Part of Jones Robinson, see every office.
Jones Robinson's office in Newbury, Berkshire, at 118 Bartholomew Street, is rated 4.8 out of 5 across 1,942 reviews on two platforms, including 1,937 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Jones Robinson won in 2026.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
5/5
GoogleI recently sold a flat in Newbury through this agency. The service offered was excellent. From the very professional sales video of the property (which brought rapid results in finding a buyer) to the final completion, I always felt the … More
Thanks John, that's great feedback - we loved being of help, and Ed and Paula will be chuffed to read your comments!
5/5
GoogleMy Fiance and I have purchased a new build flat and I have had Paula Rudge as my contact. She has been utterly brilliant at going above and beyond with helping us keep updated. She is fantastic at her job and I could not recommend her enough.
Thanks Beth, that's such lovely comments for Paula, she will be thrilled that you have taken the time to post a review for her! We hope you will be happy in your home!
5/5
GoogleThe service I received from Jones Robinson while buying a house was exemplary throughout the whole process. I was kept informed and supported and knew who to contact with any queries. Special thanks to Deborah and James.
5/5
GooglePaula & Beth have offered excellent service on the sale of my 4 apartments. Fully recommend.
Thank you for posting this recommendation, Sarah! Paula and Beth have loved being of help.
5/5
GoogleJones Robinson is the best agents in my point of view and Marcus wenczek was Amazing, he was really helpful and wonderful attitude weldone to him
Thank you for posting this lovely review, Abdoulaye! Marcus will be delighted to read your kind comments.
5/5
GoogleWe had the pleasure of purchasing a house through Jones Robinson. We were kept regularly updated by Nicky Simpson throughout and although house buying is indeed a stressful experience, the Team at Jones Robinson certainly made it far more bearable. Highly recommend Jones Robinson.
Thank you Tanya, that's such great feedback, we really appreciate it! Nicky will be delighted to read your comments!
5/5
GoogleJust brought my first property through Jones Robinson. Everyone I spoke too was really friendly and the whole journey has been a positive one, always on the end of the phone if you needed them.
Thanks Kirsty, we're so pleased to hear that your first house purchase was a good experience! Hoping we can help you again in the future!
5/5
GoogleI delt with Caitlin over the phone, she was absolutely lovely and so helpful. Made the process so simple and easy and reducing the stress of trying to buy. Can't thank her enough 😀 …
Sam, this is such a lovely review for Caitlin! Thank you for taking the time to post this, we really appreciate it.
5/5
GoogleWe love this estate agent, we have been dealing with James Oldring, he has been very helpful with looking out for properties for our first buy, he is efficient, well communicated and extremely helpful! Thank you James!!
5/5
GoogleJones Robinson have been super helpful in my flat hunt, after other letting agents were unresponsive I had so much assistance from Lisa, who made me feel very comfortable throughout the process. Would recommend if you are looking to rent in Newbury
Thank you for taking the time to post a review for our Lettings team, Oscar - Lisa will be delighted to read your feedback!
5/5
GoogleI recently signed up with Jones Robinson of Newbury to rent a property and was assigned Freyea, she was extremely helpful and couldn't do enough to help me with plenty of coffee on tap. I was very happy with the service and would recommend … More
Thanks Nick, that's good to hear. Freyea will be very grateful to read your comments!
5/5
GoogleThe last time we sold a property the process was long, arduous and at times frustrating. Contact between parties was fragmented and reactionary and the legalities took months rather than weeks. Our recent sale was the complete opposite. We … More
It's great to hear this Domenic - our teams all work really hard at regularly keeping in touch with our customers, it's so important! Thank you for taking the time to post your review!
5/5
GoogleMy family recently sold a house in Newbury with the help of the team at Jones Robinson Estate Agents. From the outset their advice was professional, relevant, encouraging and clear sighted. We are particularly grateful to Ed Taylor, Paula … More
Thank you so much for taking the time to post this great review Helen! Ed, Paula and Zoe are so grateful!
5/5
GoogleJones Robinson fold our house while we were on holiday which took the stress out of everything! The excellent service didn’t stop there, Caroline Maddock continuously chased and kept us updated at every stage right up to Exchange. Caroline … More
Thank you Mandy, we appreciate your kind words, Caroline has certainly enjoyed being of help!
5/5
GoogleI am very happy with your service, you people are very supportive and I hope you people will continue to support like this.
Thank you, Neeraj!
5/5
GoogleI received a very responsible and professional customer orientation from Rhys in all stages of my work, including in person presence to the office and telephone follow-ups, and I am grateful for this.
Thank you Amir, we really appreciate you posting a review for Rhys!
5/5
GoogleJude did a great job showing us round, we had just purchased and wanted to measure up on our second visit and was patient while we looked round.
We really appreciate your review, Ben - hope you're happy in your new home!
5/5
GoogleJude, the agent from Jones Robinson who carried an inspection, was very professional, polite and proactive. Great experience as always👍👍 Many thanks …
Thank for posting this kind review, Malwina! Jude will be thrilled to ready these comments.
5/5
GoogleWhile applying for rental properties both Becky and Anisha have been very helpful and professional throughout the whole process.
Thank you for posting this kind review, Miranda! Becky and Anisha will love reading these comments.
5/5
GoogleContacted Jones Robinson to view a flat. The Lettings Consultant, Clare Black, was very friendly and helpful, accommodating my working schedule to arrange a number of viewings within the next week.
Lee - thank you posting this lovely review! Clare will be delighted to read this.
5/5
GoogleI have had nothing but good interactions with Jones Robinson. Caitlin, one of their agents has been very proactive in helping us find our home. Big thank you to her for her responsiveness and persistence!
Thank you, Maria for posting this delightful review for Caitlin, we really appreciate it! She will be thrilled to read your kind comments!
5/5
GoogleExtremely happy with the service we've received from all at Jones Robinson involved in our house sale. However many times I called and whoever I spoke to in the office I always found everyone to be super friendly and helpful. Now we're at … More
Thanks Jo, that's such great feedback, we really do appreciate it! Paula will be so pleased to read your comments and is working hard to get you exchanged!
5/5
GoogleThe recent viewing was both informal and informative and all questions were addressed. We felt at ease, were not pressurised, but were helped by the agent to fully understand the potential of the property.
Thank you, Bruce, we really appreciate you taking the time to post this!
5/5
GoogleWe had excellent service all the way through the journey of selling. All the staff were attentive, patient and kind as well as experienced and knowledgeable. We could not have asked for better support.
Thank you for taking the time to post a review, Katherine! Andrew The team will be delighted to read your feedback and were very happy to be of help!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
At Jones Robinson, estate agents in Newbury, we value your home. That simple phrase has two meanings for us. Of course, we value your home, as in we’ll come and tell you how much it’s worth. However, at Jones Robinson Estate Agents we also value your home, we realise how much it means to you. After all, it’s probably your most valuable asset. Located in the heart of Newbury, David Jones and Charles Robinson joined forces in 1998 and opened our estate agents branch in Bartholomew Street with just 7 staff and a handful of properties. Paul Hodgson also joined in 1998 and was made director in 2004. During the past 21 years the company has grown in stature to over 60 members of staff and five offices across West Berkshire, Wiltshire and Oxfordshire. As leading Newbury estate agents, our expert and friendly team are on hand to help whether you're looking to buy or sell. If you're keen to sell, our expert estate agents will help you to achieve the best price for your home and will be on hand to help you through every step of the process. If you're looking for a letting agent in Newbury, we can help you find an excellent rental home that suits your needs or help you find trustworthy and reliable tenants if you're looking to let. Newbury's Sales Manager is Beth Sharpe, and the team of valuers include Paul Hodgson, Paul Evans, Caroline Maddock, James Oldring and Edward Taylor, assisted by an ever-growing team of sales and administration staff. Our Lettings and Property Management departments are led by lettings manager Sian Cockerell, head of property management Anna Lyons, new business manager Laura Davenport and accounts manager Chloe Morey. Jo Woolley manages the group's Operations and Marketing functions.
Tell us what you need and we'll pass your enquiry to Jones Robinson and up to three other top-rated agents near Newbury.
Want every enquiry from this page to come to you only? Upgrade to View Agents
Yes. Jones Robinson won Platinum in The Trusted Agent 2026 awards.
