Trusted Agent profile · Newbury · Berkshire
Verified
★★★★★
1,942 reviews across 2 platforms
118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
Part of Jones Robinson, see every office.
Jones Robinson's office in Newbury, Berkshire, at 118 Bartholomew Street, is rated 4.8 out of 5 across 1,942 reviews on two platforms, including 1,937 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Jones Robinson won in 2026.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
5/5
GoogleWe have recently sold our property through Jones Robinson and my husband and I were very happy with the service we received. From the initial valuation with Paul, right through to Paula's excellent management of the sale. We were kept up to … More
Thank you Jo, that's so nice to hear! Paul and Paula will be thrilled to read your feedback and were very pleased to be of help. We hope we can help again in the future!
5/5
GoogleI would highly recommend Jones Robinson. We spent several months looking for a suitable home from a distance during the pandemic. Everyone we spoke to was most helpful, patient & kind. They kept in touch by phone & email, & someone was … More
Thank you Margaret, we are so grateful you have taken the time to post your feedback - Paula, Beth and Karen will be so pleased to read your kind words!
5/5
GoogleDefinitely the best agent I have dealt with (from a tenants perspective). Really helpful, personable and accessible.
Thank you, Kevin! We really appreciate you posting this review.
5/5
GoogleHad a house tour with Carrie and she will brilliant, had lots of time for us and all our questions. The ladies in the office have been great with communications and have made regular contact after the viewing. Would recommend.
Thank you for this recommendation, this is fabulous feedback for Carrie she will be absolutely thrilled to read your comments and loved being of help!
5/5
GoogleI recently bought our home in Cold Ash through Jones Robinson Estate Agents. The service that I received from Lisa, James, Rachel, Paul and Deborah was top notch! I would highly recommend them for their professionalism and outstanding customer service.
5/5
GoogleRequired a speedy and professional sale and Jones Robinson did not fail me. More than satisfied, they kept me in the loop at all times throughout the sale of my property. Thanks Jones Robinson
Thank you Kevin, for posting this kind review for the team. We really appreciate it!
5/5
GoogleI have been assisted by Clare Black what a delightful and passionate person. Very professional, friendly and helpful… She spend time with me show me around but still she kept her cool and patience … More
Thank you for posting this kind review, Oscar! Clare will love reading this!
5/5
GoogleExcellent company to do business with, doesn't matter which member of staff as they are all really professional but with a personal touch too, although we always ask for Lettings Manager Sian who never fails us and is always just a call … More
Thank you Adrian, we really appreciate this great feedback, Sian will be delighted to read your comments!
5/5
GoogleLisa Perowne, Has been great keeping me updated with changes and new rental properties coming up for Let. She's determined to find me that place I can call home. Just coming out of hospital after a serious cancer operation, she's a breeze … More
Thank you Stephen, Lisa has been delighted to be of assistance and hopes to find you a home soon! We hope you are recovering well after your operation.
1/5
GoogleWhen we first moved to our flat we had to dedicate 2 whole days to clean it as especially under the beds and in the bathroom and toilet the cleaning service that Jones Robinson supposedly employed had proved anything else than professional. … More
I'm afraid we are unable to comment on your review George, as we cannot trace your record from the name given here. If you would like to email lucy.saunders@jonesrobinson.co.uk and provide further details we are happy to investigate the matter for you.
5/5
GoogleWe have been dealing with the whole team at JR for a number of months and they’ve been so responsive and understanding of the recent market and challenges it presented. The entire team have been on hand at different points throughout the … More
Thanks so much for this review Nic, Claudia will be delighted to read your feedback!
5/5
GoogleI was really impressed by the flat, and the cleanliness of it. The staff at Jones Robinson have been great, very informative and helpful.
Thank you for posting this kind review, Peter! We really appreciate it!
5/5
GoogleI got very qucik response from Becky Cox. She was very keen to provide the property info. and also additional suggested few more properties for viewing. Hoping to find the right property for me for renting.
Thank you Yash, we really appreciate you taking the time to post a review for Becky, she was delighted to be of help!
5/5
GoogleIf anyone wants to sell their house and have a stress free experience, look no further than Jones Robinson. Jo and Toyah have been wonderful, from first meeting to keeping me informed all the way through the process, the ladies are super stars. Thank you so much.
Thank you Lorraine, that's such lovely feedback for Jo and Toyah, they will really appreciate your comments!
5/5
GoogleVery helpful people I am very pleased about my appointment with the agency and I hope everything goes well with my application for renting my new home and I can't get know better them. … More
Thank you for posting a review for Caitlin, Erika - she will love reading your comments!
1/5
GoogleTheyre terrible if you’re a tenant. I’ve just seen video evidence from my Ring doorbell of them entering my property with NO consent given on my end.
We are sorry to hear this Tanya and have passed on your comments to our property management team to investigate further. Jo Woolley
5/5
GoogleThought the process of finding a house Jones Robinson have been amazing. Really good communication throughout and quick to reply to emails. Lisa has specifically been amazing, always willing to help and go the extra mile for us!
Thanks Matt, we really appreciate your feedback!
5/5
GoogleHad wonderful experience in getting my home as tenant. Special appreciation for Paige who had been very kind and supportive throughout the process.
Thank you for posting this lovely review, Nikhil! Paige has loved being of help!
5/5
GoogleI requested a valuation online and Caitlin telephoned me to get it booked in. I found her to be very helpful and professional and look forward to meeting the valuer at a time that suited my circumstances.
Thank you, Jackie! We are pleased to hear these lovely comments for Caitlin, she will really appreciate your feedback!
5/5
GoogleCaitlin at Jones Robinson has been so helpful in getting viewings arranged that meet our specification. We are beyond satisfied with the clear communication, fast responses and great customer service that Caitlin has offered. Thanks so much!
Thank you, Rhianna! - that's fantastic feedback for Caitlin! She will be absolutely delighted to read your review.
5/5
GoogleMarcus Wenczek has been so helpful in answering all of my questions. I really believe that he will help me find the right place to rent 😊 …
Thank you for posting this kind review, Aleasha! Marcus will love reading your comments!
5/5
GoogleWe have been dealing with Jones Robinson Estate Agents quite a bit since starting our search for a home, and have found their service so far, to be outstanding, they are so helpful. … More
Thank you posting this lovely recommendation Rob! Caitlin will be delighted to read this!
5/5
GoogleWe didn't sell a property through Jones Robinson but we purchased a property they were selling and the level of customer service was outstanding. I'd like to call out Paula Rudge and James Oldring in particular for their efforts to push … More
Thank you Harriet, we're so pleased to have been of help and really appreciate your comments! We hope we can work with you again in the future!
5/5
GoogleThe BEST decision we made to use Jones Robinson to manage the sale of my elderly mother’s house. They treated her with the utmost care and expertly dealt with decision making by other family members whilst liaising with her when necessary … More
What wonderful feedback, Cathy - thank you so much for posting this review! James and Paula will love reading your comments!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
At Jones Robinson, estate agents in Newbury, we value your home. That simple phrase has two meanings for us. Of course, we value your home, as in we’ll come and tell you how much it’s worth. However, at Jones Robinson Estate Agents we also value your home, we realise how much it means to you. After all, it’s probably your most valuable asset. Located in the heart of Newbury, David Jones and Charles Robinson joined forces in 1998 and opened our estate agents branch in Bartholomew Street with just 7 staff and a handful of properties. Paul Hodgson also joined in 1998 and was made director in 2004. During the past 21 years the company has grown in stature to over 60 members of staff and five offices across West Berkshire, Wiltshire and Oxfordshire. As leading Newbury estate agents, our expert and friendly team are on hand to help whether you're looking to buy or sell. If you're keen to sell, our expert estate agents will help you to achieve the best price for your home and will be on hand to help you through every step of the process. If you're looking for a letting agent in Newbury, we can help you find an excellent rental home that suits your needs or help you find trustworthy and reliable tenants if you're looking to let. Newbury's Sales Manager is Beth Sharpe, and the team of valuers include Paul Hodgson, Paul Evans, Caroline Maddock, James Oldring and Edward Taylor, assisted by an ever-growing team of sales and administration staff. Our Lettings and Property Management departments are led by lettings manager Sian Cockerell, head of property management Anna Lyons, new business manager Laura Davenport and accounts manager Chloe Morey. Jo Woolley manages the group's Operations and Marketing functions.
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Yes. Jones Robinson won Platinum in The Trusted Agent 2026 awards.
