Trusted Agent profile · Newbury · Berkshire
Verified
★★★★★
1,942 reviews across 1 platform
118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
Part of Jones Robinson, see every office.
Jones Robinson's office in Newbury, Berkshire, at 118 Bartholomew Street, is rated 4.8 out of 5 across 1,942 reviews on 1 platform, including 1,937 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Jones Robinson won in 2026.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
5/5
GoogleAbsolutely fantastic help! I cannot stress this enough. Rhian Venning who done my viewing for a property was a saint! We over ran the time for the viewing and not once did she mention about it. She was so patient and informative that it … More
Thank you so much Liam, Rhian will be absolutely delighted to read your feedback! She loved being able to help!
5/5
GoogleThe whole of the Jones Robinson team have been fantastic. This began right from the word go and has continued to completion. We have had support and information provided at every stage and I would like to thank them all for their enthusiasm and hard work. Thank you!
Thanks Rachel - we really do appreciate your kind words and wish you well for the future!
5/5
GoogleReally satisfied with the professional service provided by James & Paula. The staff work efficiently and are always there to help with patience.
Thank you for posting this kind review, Themis! James and Paula have loved being of help!
5/5
GoogleAll stars for Jude Buckley for her efficient and hassle-free property management visit.
Thank you, Charan. We really appreciate you posting this for Jude.
5/5
GoogleHuge thanks to the team in Newbury, Caroline, Nicky and Beth and also Mollie and Amber for their professional yet personnel response. First class service , for always responding to my many queries and making my sale go through as smoothly as possible in these trying time. Kind Regards Briony
Thanks Briony, that's great feedback, we are so grateful you have taken the time to post a review, the ladies will be delighted!
5/5
GoogleThe guys n gals at Jones Robinson were brilliant and really helpful - they were very welcoming and reassuring every step of the way. Usually renowned as a stressful process, I found the most stressful part was packing for the move! 100% recommend to anyone looking for a speedy, stress free move :)
What a lovely review, James, thank you so much. Hope the unpacking was less stressful!
5/5
GoogleReally friendly service from the Jones Robinson team who have made the process of finding our next home so much easier.
Richard, thank you for taking the time to post this kind review!
5/5
GoogleJust had an initial phone call about renting with Caitlin who was very friendly and professional, was put through by Marcus who was also very polite and efficient. Hope to let with them if the right place comes up!
Thank you so much for this lovely review for Caitlin and Marcus! We hope we can find you something!
5/5
GoogleI was a tenant with Jones Robinson managing my tenancy for 2 and a half years. During that time my Property Manager was Anna and i can honestly say she was the best agent we have ever dealt with. … More
5/5
GoogleI have bought 2 properties through Jones Robinson and both are let and managed through JR as well. The lettings team and in particular Charlotte, Poppy and Laura are excellent and a huge asset to the business. … More
5/5
GoogleAll of the team involved in my property purchase have been very professional and helpful along the way, with an extra push at the end from Caroline that got the sale over the line. I would recommend. Thanks.
Thanks Leon! We really appreciate you taking the time to leave a review! Caitlin will be pleased to read these comments!
5/5
GoogleExcellent service from Jones Robinson and in particular from Paula Rudge and Beth Sharpe, both kept me fully up to date on the sale and were always well informed as to progress. The sale went through smoothly.
Thank you for your review, Tim, the ladies will be thrilled to read your comments!
5/5
GoogleWe had a very pleasant viewing at 1 Ladle house in Newbury. Rhian Venning showed us round the selection of flats and made sure we knew all the information and handled our questions very professionally. Which we chose to make an offer. Overall a really positive experience. Thank you
Thank you very much for this review Angus, we really appreciate it and Rhian will be pleased to read your feedback!
5/5
GooglePaul and his team have been excellent at every step of the process. They are efficient, friendly and professional. Not something that one can take for granted in this industry. Highly recommend them as experts in the Newbury area.
5/5
GooglePaul and his team have been excellent at every step of the process. They are efficient, friendly and professional. Not something that one can take for granted in this industry. Highly recommend them as experts in the Newbury area.
5/5
GoogleCame to value my flat, seriously done there home work,new everything about my flat before they even entered the door. very friendly and efficient,was leased in the first week, great
Darren - thank you for posting this kind review! We really appreciate it!
5/5
GoogleI was attending a viewing with Rhian Venning. She is a very good professional who answered all the questions I asked her regarding the property she was showing. The property she showed me matched with my critera, but in the end I decided … More
Thank you Oscar, we really appreciate you taking the time to post a review for Rhian, she will be delighted to read your comments!
5/5
GoogleUnlimited help and advice with difficult tenant even though the Agents have not been managing the property for me, only tenant find, they are doing everything they can to help me sort this out. In particular Sian, Poppy and Laura.
5/5
GoogleOn Saturday the 9th Rhian showed me and my wife 3 properties at Old Wardour Way, Butson Close and Cormorant Wood . She was very informative and helpful we are still looking and hope to work with her or others from Jones Robinson to find a place to live.
Thank you for your feedback Kevin, we really appreciate it. Rhian loved showing you our properties and we hope we can find you a suitable home soon!
5/5
GoogleI’m so excited to move in in our new rental property in the end of this month with my husband ! Our early Christmas present ☺️ We are moving out from Swindon to beautiful Newbury! … More
It is our absolute pleasure to be of help, Myla - thank you for taking the time to post a review for Lisa and Vanessa! We hop you love being in Newbury as much as we do!
5/5
GooglePaula has always been excellent at proactively progressing sales and communicating with all the parties in a property chain
Thank you, Stuart - we really appreciate you taking the time to post this.
5/5
GoogleCaitlin and the Jones Robinson team as a whole have been very friendly and helpful throughout my search for a place to live so far and would gladly work with them any time in the future.
Philip - thank you for posting this kind review for Caitlin! We really appreciate it!
5/5
GoogleAlways welcoming when in Newbury branch . I found Caroline very professional and extremely helpful with any questions I had . Would definitely recommend .
Darren, thank you for posting this lovely recommendation for Caroline!
5/5
GoogleI have had a very positive experience with James at Jones Robinson and all the other members of staff I have dealt with. James valued, photographed and sold my house within weeks. I would thoroughly recommend their services.
Thank you so much Jude! James will absolutely love reading your feedback!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
At Jones Robinson, estate agents in Newbury, we value your home. That simple phrase has two meanings for us. Of course, we value your home, as in we’ll come and tell you how much it’s worth. However, at Jones Robinson Estate Agents we also value your home, we realise how much it means to you. After all, it’s probably your most valuable asset. Located in the heart of Newbury, David Jones and Charles Robinson joined forces in 1998 and opened our estate agents branch in Bartholomew Street with just 7 staff and a handful of properties. Paul Hodgson also joined in 1998 and was made director in 2004. During the past 21 years the company has grown in stature to over 60 members of staff and five offices across West Berkshire, Wiltshire and Oxfordshire. As leading Newbury estate agents, our expert and friendly team are on hand to help whether you're looking to buy or sell. If you're keen to sell, our expert estate agents will help you to achieve the best price for your home and will be on hand to help you through every step of the process. If you're looking for a letting agent in Newbury, we can help you find an excellent rental home that suits your needs or help you find trustworthy and reliable tenants if you're looking to let. Newbury's Sales Manager is Beth Sharpe, and the team of valuers include Paul Hodgson, Paul Evans, Caroline Maddock, James Oldring and Edward Taylor, assisted by an ever-growing team of sales and administration staff. Our Lettings and Property Management departments are led by lettings manager Sian Cockerell, head of property management Anna Lyons, new business manager Laura Davenport and accounts manager Chloe Morey. Jo Woolley manages the group's Operations and Marketing functions.
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Yes. Jones Robinson won Platinum in The Trusted Agent 2026 awards.
