Trusted Agent profile · Newbury · Berkshire
Verified
★★★★★
1,942 reviews across 2 platforms
118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
Part of Jones Robinson, see every office.
Jones Robinson's office in Newbury, Berkshire, at 118 Bartholomew Street, is rated 4.8 out of 5 across 1,942 reviews on two platforms, including 1,937 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Jones Robinson won in 2026.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
5/5
GoogleI was delighted to speak with Lisa , she is really supportive, understanding and and excellent customer service. I am glad that ,I m gonna find my perfect rent place via Jones Robinson ,with the help from such smart working staff Lisa.
Thank you Sabnam, Lisa will love reading your feedback and is very happy to help!
5/5
GoogleThank you ever so much to Clare, Lucy and Rachael for helping us find a perfect new home! Such a quick and efficient turnaround, it was a pleasure and will thoroughly recommend you all to everyone. We are so glad, thanks again!
Sam, thank you so much for posting this recommendation, we really appreciate! Clare, Lucy and Rachael will love reading these kind words!
5/5
GoogleWe have been working with Jones Robinson as a contractor for a number of years. We find Anna and her team very friendly, professional and prompt. We hope to continue a mutually beneficial working relationship with them over the coming … More
5/5
GoogleJames Oldring is an excellent member of staff. He is a very polite and friendly person of the phone. He is quick and responding to emails and will always provide you an answer later if he is unable to do so immediately. Very reliable
5/5
GoogleHaving only spoken to ANISHA once on the phone and by email i found her to be very profesional , very polite and extremely helpful regarding my enquirery EXCELLENT
Thank you for posting this lovely feedback, Chris! Anisha has loved being of help!
5/5
GoogleI m very happy with the level of service provided by Jones Robinson. They are so very helpful as I was trying to find my next home. They are quick to respond and clearly explains all the details … More
I’m glad we met your expectations Sweta! Marcus, will be love reading your lovely comments!
5/5
GoogleThis was my first house sale in nearly 25 years so it was great to have a helpful and professional team to help me through it. The pandemic and lockdown have made the process harder for everyone involved but the team were with me all the … More
Thanks Julian, we really do appreciate you taking the time to post your feedback - so pleased to hear you were happy with our service, Caroline and the team loved being able to help!
5/5
GoogleI have recently sold my house through Jones Robinson and I don’t think it would have happened in the current conditions with out the help of Paula Rudge who at times went above and beyond her duties. I am in no doubt with out her knowledge … More
Thank you so much for your review Neil, Paula will very much appreciate your comments and was happy to be of help!
4/5
GoogleWe used Jones Robinson and were very impressed with the support and guidance provided by Paul during the initial stages of the sale of our property and then from Paula during the after sale - completion care stage. Both communicated and updated brilliantly and kept us informed at all stages of the transaction.
Thanks Jake, that's really great to hear! Paul Hodgson and Paula Rudge will really appreciate your comments and we are grateful you have taken the time to post a review for us.
5/5
GoogleMy partner and I have been looking for our second first home 🤣 (major damp issues in the first) and needed to find the perfect home fast. We came across a lovely maisonette in Regnum Drive which we loved the look of. Rhian showed us around … More
Thanks Sian, we're so pleased to hear this, Rhian will really appreciate your feedback! Hope you are soon settled in your new home!
5/5
GoogleBecky cox from the newbury branch is very helpful and helps me with everything I need she is Always Very polite and professional always a joy to talk with her as we are on the journey of finding our home!
Thank you Becky, we really appreciate it! Becky will love reading your feedback!
5/5
GoogleI was attended by Anisha, who made every possible effort to accommodate the viewing times to my tight schedule and was incredibly helpful. Definitely recommended.
Pablo - thank you for posting this kind recommendation for Anisha! We really appreciate it!
5/5
GoogleI was contacted by telephone by Caitlin with regards to booking a viewing of my property. Caitlin came across extremely well with a polite and factual opening question. Caitlin quickly dealt with my response and continued an interactive … More
Thank you, Kevin, this is great feedback - Caitlin will be so grateful of your kind words!
5/5
GoogleGreat experience of selling our house via Jones Robinson. James, Tayler and Paula are a really great team, they are diligent, responsive and professional. Many thanks, we always recommend you.
Thanks so much Julie - James and Paula will be absolutely delighted to read your feedback and loved being of help!
5/5
Google5 stars for Paige! She’s been really helpful and lovely from the start of our tenancy application process and during our tenancy as well 😄 …
Ezra - thank you for posting this lovely review for Paige. We really appreciate it!
5/5
GoogleVery helpful and supportive. Lisa and Marcus have both been very friendly and polite, always ready to answer any questions my partner and I have had - which are many! They've made the entire renting process easy, could not recommend them enough
Remi, thank you for your lovely comments! Lisa and Marcus will love reading these!
5/5
GoogleClare Black with whom I have dealt in the last few days during my first experience with Jones Robinson has been insightful, responsive, upbeat, patient and professional. A very positive experience all around!
Thank you for taking the time to post this lovely review for Clare, we really appreciate it!
5/5
GoogleRecently completed our flat sale. Can’t fault the service. We were kept informed regularly at every stage of the process. Would highly recommend
Michelle - thank you for posting this kind recommendation. We really appreciate it!
5/5
GoogleReally helpful and nice, professional service. Becky Cox took good care of me and I’m looking forward to finding my perfect house. :)
Thank you for posting this kind review, Gosia. Becky will reading these kind comments.
5/5
GoogleYou and your team made the process super easy - we were really impressed with the pipelining of quality buyers and the support you offered post offer acceptance - you guys really were great and we'd definitely recommend you going forward
Roger, thank you for taking the time to post this wonderful recommendation! We really appreciate it!
5/5
Google‘’I registered with Jones Robinson a while ago now, and I must say James is by far the best agent I have come across to date. Every time a new property came to the market that matched our criteria he would … More
5/5
GoogleClare black was very quick to help me out she made things easy to do and thanks to her we going to look at a house. We was struggling to find one that will take pet in are price range
Thank you so much for taking the time to post a review, Andy. Clare will love reading your comments!
5/5
GoogleWe had a really positive experience selling our home with Jones Robinson. The service was professional, attentive and efficient. The marketing materials that were produced were high quality and were sent to interested parties ahead of the … More
Thank you Becky, that's fabulous feedback - James and the sales team will really appreciate your recommendation!
5/5
GooglePaige has guided me through the new tenant process with total professionalism. Jones Robinson have been very good with all aspects of my business with them. Thank you.
Thank you for posting this lovely review, Susan! Paige will be delighted to read these kind comments!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
At Jones Robinson, estate agents in Newbury, we value your home. That simple phrase has two meanings for us. Of course, we value your home, as in we’ll come and tell you how much it’s worth. However, at Jones Robinson Estate Agents we also value your home, we realise how much it means to you. After all, it’s probably your most valuable asset. Located in the heart of Newbury, David Jones and Charles Robinson joined forces in 1998 and opened our estate agents branch in Bartholomew Street with just 7 staff and a handful of properties. Paul Hodgson also joined in 1998 and was made director in 2004. During the past 21 years the company has grown in stature to over 60 members of staff and five offices across West Berkshire, Wiltshire and Oxfordshire. As leading Newbury estate agents, our expert and friendly team are on hand to help whether you're looking to buy or sell. If you're keen to sell, our expert estate agents will help you to achieve the best price for your home and will be on hand to help you through every step of the process. If you're looking for a letting agent in Newbury, we can help you find an excellent rental home that suits your needs or help you find trustworthy and reliable tenants if you're looking to let. Newbury's Sales Manager is Beth Sharpe, and the team of valuers include Paul Hodgson, Paul Evans, Caroline Maddock, James Oldring and Edward Taylor, assisted by an ever-growing team of sales and administration staff. Our Lettings and Property Management departments are led by lettings manager Sian Cockerell, head of property management Anna Lyons, new business manager Laura Davenport and accounts manager Chloe Morey. Jo Woolley manages the group's Operations and Marketing functions.
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Yes. Jones Robinson won Platinum in The Trusted Agent 2026 awards.
