Trusted Agent profile · Newbury · Berkshire
Verified
★★★★★
1,942 reviews across 2 platforms
118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
Part of Jones Robinson, see every office.
Jones Robinson's office in Newbury, Berkshire, at 118 Bartholomew Street, is rated 4.8 out of 5 across 1,942 reviews on two platforms, including 1,937 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Jones Robinson won in 2026.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
5/5
GoogleHarri and Paula helped us with our first property purchase and made this process less stressful and as easy as possible. With their professional help we got all answers to our questions quickly and always knew what stage of purchase we were on. Thank you guys for all your help and we wish you good sales next year :)
Thanks Olesia, we really appreciate you taking the time to post a review, Harris and Paula will be so pleased to read your feedback!
5/5
GoogleJames Oldring at Jones Robinson was a pleasure to work with. Our recent house purchase was swift and painless due to the great communication and team around Jones Robinson. I’d highly recommend using this estate agent if you’re looking in the Newbury area
Thank you, Steven, for taking the time to post this recommendation, James will be thrilled to read your kind comments!
5/5
GoogleI have found Jones Robinson to be so very helpful as we are trying to find our next home. They are kind, quick to respond and clearly explain all of the particulars which we have found very reassuring. I have been speaking with Rachel … More
Thank you so much for your comments Rhodri, Rachel will really appreciate your feedback!
5/5
GoogleI had several viewings with Rhian and she was absolutely excellent. She was lovely, and very professional, able to answer all my questions and give me useful guidance whilst I was making decisions. I ended up signing an agreement for 5 Central Gate, which was the last property she showed me. Excellent service, thanks again Rhian.
Thank you Eleanor, we really appreciate you posting a review for Rhian, she will be delighted to read your feedback!
5/5
GoogleFantastic service from Jones Robinson. The flat sold in 3 weeks and they negotiated a reasonable price. Paula Rudge ensured that we were kept updated constantly with the conveyancing process and worked hard to push all the parties to exchange swiftly, even in these chaotic times. Completion in two weeks, can’t wait!
Thank you for your feedback Lucy, Neil will really appreciate your comments. We are looking forward to progressing your sale and will work hard to achieve exchange as soon as possible!
5/5
GoogleMy husband and I viewed a property over in Chilton Folait last weekend and we just wanted to feedback that we were really impressed with Jones Robinson. We were particularly impressed with Carrie Stoneman who showed us round, and in our … More
Thank you, Natalie, for posting this amazing review for Carrie! We are very grateful for this review and Carrie will love reading this!
5/5
GoogleReally great, customer experience from Markus. Within a day I had several viewings and by the end of the week I had put an offer down. Dealt with things in a friendly and efficient manner, great asset to Jones Robinson.
Kat - thank you for posting this kind for Marcus!
5/5
GoogleI have been very pleased with the service provided by Jones Robinson during my search for a new rented accommodation but especially from Marcus whom has been professional yet personable and clearly worked some late hours to make sure I have … More
Thank you for this amazing review, Dale! We really appreciate you taking the time to post these lovely comments for Marcus!
5/5
GoogleThese Ladies are amazing!! Both Jo and Toyah have been fantastic, we have been on a bit of journey together as I bought this house from Jones Robinson 2 Years ago as a project. I have experienced both sides of the coin as a Seller and a Buyer. It has been Exceptional. Thankyou
Thank you so much for this fantastic review! Jo and Toyah will absolutely love reading your feedback and enjoyed working with you!
5/5
GoogleI am extremely pleased with Marcus. His level of professionalism and expertise is truly remarkable. Marcus's dedication to delivering outstanding customer service is evident in every interaction. He goes above and beyond to provide … More
Thank you for taking the time to post this kind review for Marcus, Jishnu! We really appreciate it!
5/5
GoogleMy experience with Jones Robinson was exceptional. The customer service, particularly from Anisha, was outstanding and very helpful during my registration process. I commend her for her excellent work.
Thank you for taking the time to post this kind review! Anisha has loved being of help!
5/5
GoogleI find Marcus and Lisa to be outstanding young negotiators. They are always personable, ready to give their time and have encouraged me to only search for my property with Jones Robinson, exclusively. I thank them very much and I commend them to their management.
Thank you so much for posting this review, Anthony! We really appreciate it, Marcus and Lisa will love reading your comments!
5/5
GoogleI was pleased with the friendly and efficient way that a viewing was arranged for a property I was interested in, by staff member Ms Clare Black. She was very patient in listening to my requirements and answering all my questions about the property.
Thank you for the review! Clare will love reading these kind comments!
5/5
GoogleI've just finished helping my elderly parents buy a property through Jones Robinson, and found their responsiveness, friendliness and professionalism to be exceptional. A particular mention for Tayler who whenever I spoke to her seemed to be very positive and on top of things.
Thank you Adrian, we really appreciate your feedback - Tayler will love reading your comments!
5/5
GoogleJust had a really positive viewing with Vincent, so nice not to feel rushed while looking around a property. He let us take our time and any questions we throw at him that he didn't know he found out there and then for us.
Thank you for taking the time to post a review - Vincent will be so pleased to read your comments!
5/5
GoogleHave had a great experience with Clare Black she has been so helpful finding houses that tick all the boxes and getting viewings lined up for me. Look forward to meeting and hopefully funding my next place to call home.
Daniella - thank you for taking the time to post this kind review for Clare! She will love reading your comments.
5/5
GoogleClare Black from sales and lettings has been a breath of fresh air in the world of estate agents. Prompt in her response to my enquiry, she has a great telephone manner exhibiting professionalism and efficiency alongside a warm and … More
Thank you so much for taking the time to post a review - Clare will love reading your comments!
5/5
GoogleWe have recently sold a property with Jones Robinson. Jo explained clearly and in detail how they would proceed with the sale. We were surprised at the amount of interest they quickly had for the property. They managed all viewings … More
Thank you, Kimberley, for leaving this kind review for our Lambourn team! We really appreciate you taking the time to post this!
5/5
GoogleJones Robinson managed the purchase of our current property and they were very professional from start to finish. We initially started communicating with Jo who was very friendly and always willing to help. Once the offer was accepted we … More
Jason - thank you for posting this fabulous recommendation for the team in Lambourn! We really appreciate it.
5/5
GoogleJOE has been my contact at Jones Robinson. He has been impeccable with great customer support and the correct properties i asked for have been sent through with no problems at all. v. happy customer.
Thank you for posting this kind review for Joe. We really appreciate it.
5/5
GoogleWe’ve been looking at relocating to the area, and Jones Robinson have been excellent! Caitlin especially has been very responsive to any queries we’ve had via email or call, and very helpful! Would definitely recommend this agency :)
Jessica - thank you for posting this lovely recommendation for Caitlin! She love reading your kind comments.
4/5
GoogleSo happy to work with JR. I moved from HK to the UK with my family. The first thing should be looking for the place to rent. And luckily got the first touch with JR. We got a professional introduction by Rhian. Also showed me what are the … More
Thank you so much for this lovely feedback for Rhian - she has loved being of help! We hope you are soon settled in your new home.
5/5
GoogleOur contact was Marcus Wenczek. He communicated with us on a regular basis and was very friendly, helpful and understanding of our circumstances. He is definately an asset to the team at Jones Robinson Estate Agents!
Monica - thank you for posting this kind review! Marcus has loved being of help!
5/5
GoogleI would like to thank Poppy Watts and Laura Davenport for all their hard work helping us to proceed with our new tenancy. They have made sure it has all gone smoothly and kept us informed all the way. Top class service all the way.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
At Jones Robinson, estate agents in Newbury, we value your home. That simple phrase has two meanings for us. Of course, we value your home, as in we’ll come and tell you how much it’s worth. However, at Jones Robinson Estate Agents we also value your home, we realise how much it means to you. After all, it’s probably your most valuable asset. Located in the heart of Newbury, David Jones and Charles Robinson joined forces in 1998 and opened our estate agents branch in Bartholomew Street with just 7 staff and a handful of properties. Paul Hodgson also joined in 1998 and was made director in 2004. During the past 21 years the company has grown in stature to over 60 members of staff and five offices across West Berkshire, Wiltshire and Oxfordshire. As leading Newbury estate agents, our expert and friendly team are on hand to help whether you're looking to buy or sell. If you're keen to sell, our expert estate agents will help you to achieve the best price for your home and will be on hand to help you through every step of the process. If you're looking for a letting agent in Newbury, we can help you find an excellent rental home that suits your needs or help you find trustworthy and reliable tenants if you're looking to let. Newbury's Sales Manager is Beth Sharpe, and the team of valuers include Paul Hodgson, Paul Evans, Caroline Maddock, James Oldring and Edward Taylor, assisted by an ever-growing team of sales and administration staff. Our Lettings and Property Management departments are led by lettings manager Sian Cockerell, head of property management Anna Lyons, new business manager Laura Davenport and accounts manager Chloe Morey. Jo Woolley manages the group's Operations and Marketing functions.
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Yes. Jones Robinson won Platinum in The Trusted Agent 2026 awards.
