Trusted Agent profile · Newbury · Berkshire
Verified
★★★★★
1,942 reviews across 2 platforms
118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
Part of Jones Robinson, see every office.
Jones Robinson's office in Newbury, Berkshire, at 118 Bartholomew Street, is rated 4.8 out of 5 across 1,942 reviews on two platforms, including 1,937 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Jones Robinson won in 2026.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
5/5
GoogleThanks to all the team at Jones Robinson (with obvious special praise to Taylor) for all your help and incredibly quick introduction to what eventually turned out to be the right buyer for my parents’ property. After an overly lengthy … More
Thank you Nick, we're delighted to hear this - Tayler will really appreciate your feedback! We hope your parents are soon settled in for Christmas.
5/5
GoogleI would like to thank Jones Robinson for their amazing effort in selling my property in Newbury, Beekshire. From start to finish we had an amazing experience and customer service. Paul Hodgson, a gentleman full of great knowledge of the … More
Thank you, Sanjay! Paul and Tayler loved being of help and we appreciate your recommendation.
5/5
GoogleSean really made me feel comfortable discussing on the phone and was helpful and suggested multiple properties to look at giving me a variety of options in what I would like ! very friendly and a credit to your company ☺️
Thank you, Jamieleigh! This is a lovely review, we really appreciate it! Sean will be delighted to read your feedback!
5/5
GoogleA very helpful and efficient service given by Jo and Toyah in the sale of my parents cottage. Even a couple of unforeseen hiccups that were beyond Jones Robinsons control or anticipation the whole deal was handled very well. Thoroughly recommended.
Thank you for the reccomendation, Geoff! Toyah and Jo have loved being help!
5/5
GoogleWe had great experience in purchasing our home with Jones Robinson Estate Agents. Clarity in communication, speed of response, and clear update on the current happenings/ next steps. Thank you, Paula Rudge and Paul Hodgson.
Thank you for posting this kind review, Vinu! Paula and Paul will will b delighted to read this!
5/5
GoogleJones Robinson Agents have a team full of talented & incredible people. I would like to especially mention Clare Black who helped me and my partner find a perfect match for our apartment needs. D+J
Thank you for posting kind review, Julian! Clare has loved being of help!
5/5
GoogleWe purchased our new house through Jones Robinson. Their communication was excellent, keeping me in the loop every step of the way. Our contact Caroline Maddock worked tirelessly behind the scenes to move the purchase forward at what must have been a very difficult time. We could not have done it without her.
Thank you so much George for taking the time to post this lovely review, Caroline will be delighted to read your feedback and was very happy to be of help!
5/5
GoogleAfter deciding to sell my rental home, I phoned Jones Robinson and talked with a lovely sales consultant called Caitlin. She asked all the right questions and made me feel that I'd made the right choice in getting them in for a valuation.
Thank you, Jennie, for taking the time to post a kind review for Caitlin!
5/5
GoogleMy property sold in less than 48 hours and for 10K over the asking price ! Fantastic service all round right through to completion, I can thank Jones Robinson enough and I would absolutely recommend them to anyone who is looking to sell.
Thank you so much for recommendation, Paul! We really appreciate you taking the time to post this!
5/5
GoogleMy husband and I were looking for a home to buy and called the sales office. Fortunately we spoke with Caitlin fitzgerald she was a great help, she was very ethical and very experienced. We also thank all the staff in the office.
Thanks Aseel, for taking the time to post this! Caitlin will be love reading your feedback!
5/5
GoogleA professional team providing the most warmest and personal service to the property investors and buyers, I highly recommend Jones Robinson. They respond fast, provide tailor-made property management services and are extraordinarily knowledgable to every property they are marketing. Definitely worth 5 stars!
Thank you so much for your kind review - we really appreciate it!
5/5
GoogleJones Robinson-Newbury are always pleasant and accommodating. I’ve rented through them for about 5 years. Meeting Jude from the Newbury branch is always a pleasure when conducting property management visits
Thank you for posting this review, Jordan! Jude will love reading these kind comments.
5/5
GoogleCaitlin answered my call in regards to a possible house viewing and was possibly the most polite and helpful estate agent I have ever spoken to. She arranged a viewing extemely fast with a confirmation email following quickly afterwards. … More
Thank you, Andy, for taking the time to post this lovely review! Caitlin will be delighted to read this.
5/5
GoogleWe recently sold with Jones Robinson Lambourne office. We found Toyah and Jo very helpful, knowledgeable and professional. Nothing was too much trouble and we also received advice and help on any questions we had regarding a purchase which … More
Thank you so much for posting this fabulous feedback for Jo, Toyah and Matt they will be absolutely thrilled to read your comments, and loved being of help!
5/5
GoogleJo and Toyah in particular have been fantastic throughout the sale of our home. It was very easy to select them as the team to represent us and take our home to the market. You get a clear sense of passion for the service they provide and … More
This is a wonderful review James, thank you so much - Jo and Toyah enjoyed being of help and are so grateful for your recommendation!
5/5
GoogleJones Robinson is not the cheapest agent and Jo was not prepared to negotiate her fee but by goodness she was worth every penny! Her and Toyah have held my hand every step of the way, being so kind and patient, Toyah giving me constant updates which was so reassuring. Thank you ladies xx
Ah, that's super feedback, Barbara, thank you so much! Jo and Toyah enjoyed working with you and hope we can help you again in the future.
5/5
GoogleJones Robinson came out to value our property last week. We'd done a lot of work to our house since buying it so we were interested to know the market value. Paula was extremely helpful and she gave us some great advice. … More
5/5
GoogleThe Jones Robinson team were fantastic throughout the entire process of my new property purchase. At the beginning they kept me regularly updated with new properties on the market and were always extremely accommodating for arranging … More
Chris - thank you for posting this kind recommendation! Toyah and the team will love reading this!
5/5
GoogleJones Robinson have been absolutely fantastic so far - the value is proved long before you even sign the contract. Senior valuer Daniel explained the process, dealt with all of the photos and marketing, has answered absolutely any question … More
Thank you for this amazing review, Grace, Daniel and the whole team will be absolutely thrilled to read your comments!
5/5
GoogleI can't recommend the team at Jones Robinson highly enough. We originally appointed a cheaper agent to sell our property, but were extremely disappointed with the result. The experience with the JR team was absolutely worlds apart and worth … More
Thank you for this amazing review Charlie - the whole team will be absolutely thrilled to read your comments, especially James and Tayler!
5/5
GoogleWhat an absolute breathe of fresh air speaking to someone who actually cares about what you are looking for in a home. Caitlin you have been so kind and in this day and age it’s great to find someone … More
Deborah, this is such a lovely review for Caitlin! She will be delighted to read this, and we wish you all the best in the search for your dream home.
5/5
GoogleRhian V, I can't thank her enough for going out of her way to arrange a viewing for a property I was interested. She was able to answer my questions promptly and gave me well sought after advice about the home and the local area. Thank you again so much Rhian.
Thank you for taking the time to post a review for Rhian, Ambi - she will be absolutely delighted to read your feedback!
5/5
GoogleHad a viewing with Jones Robinson and was shown round by Jude Buckley. Very professional and gave us all the information that we needed
Thank you for taking the time to post this review, David! Jude will love reading these comments.
5/5
GoogleAll the agents I have dealt with have been prompt to respond to my emails and calls. Caitlin, particularly has been really helpful with trying to help me find my ideal property and I really do appreciate all her help so far!
Thank you, Wendy, this is lovely feedback - Caitlin will be so appreciative of your kind words!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
At Jones Robinson, estate agents in Newbury, we value your home. That simple phrase has two meanings for us. Of course, we value your home, as in we’ll come and tell you how much it’s worth. However, at Jones Robinson Estate Agents we also value your home, we realise how much it means to you. After all, it’s probably your most valuable asset. Located in the heart of Newbury, David Jones and Charles Robinson joined forces in 1998 and opened our estate agents branch in Bartholomew Street with just 7 staff and a handful of properties. Paul Hodgson also joined in 1998 and was made director in 2004. During the past 21 years the company has grown in stature to over 60 members of staff and five offices across West Berkshire, Wiltshire and Oxfordshire. As leading Newbury estate agents, our expert and friendly team are on hand to help whether you're looking to buy or sell. If you're keen to sell, our expert estate agents will help you to achieve the best price for your home and will be on hand to help you through every step of the process. If you're looking for a letting agent in Newbury, we can help you find an excellent rental home that suits your needs or help you find trustworthy and reliable tenants if you're looking to let. Newbury's Sales Manager is Beth Sharpe, and the team of valuers include Paul Hodgson, Paul Evans, Caroline Maddock, James Oldring and Edward Taylor, assisted by an ever-growing team of sales and administration staff. Our Lettings and Property Management departments are led by lettings manager Sian Cockerell, head of property management Anna Lyons, new business manager Laura Davenport and accounts manager Chloe Morey. Jo Woolley manages the group's Operations and Marketing functions.
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Yes. Jones Robinson won Platinum in The Trusted Agent 2026 awards.
