Trusted Agent profile · Newbury · Berkshire
Verified
★★★★★
1,942 reviews across 2 platforms
118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
Part of Jones Robinson, see every office.
Jones Robinson's office in Newbury, Berkshire, at 118 Bartholomew Street, is rated 4.8 out of 5 across 1,942 reviews on two platforms, including 1,937 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Jones Robinson won in 2026.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
5/5
GoogleI am currently in the process of moving into a flat which has been made easy with the help of Freyea and Vanessa. Both have been very professional and very accommodating to all my needs and requests. They have answered my calls in a polite manner and have kept me up to date with everything thus far.
Thank you Daniel, we really appreciate you taking the time to post a review for our Lettings team - Freyea and Vanessa have loved being of help!
5/5
GoogleIt was nice talking to Caitlin. She helped through the registration process very smoothly. And also helped me to arranged the viewing . She is very helpful and lovely to talk to her. All the best Caitlin.
Thank you posting this review, abhishek! Caitlin has loved being of help!
5/5
GoogleI am looking for my first home at the moment and for both booking viewings and conversations around offers I have been in contact with Caitlin. She has been wonderful! A very bubbly person to speak to on the phone, incredibly helpful and … More
Hayleigh, this is such a lovely review for Caitlin! We hope we can find you something soon!
5/5
GoogleI have reached Caitlin from Jones Robinson for a viewing appointment. She has been kind enough to set all my appointments and connect me with right advisors. She was very polite and explained the process calmly. I am hoping to have a better … More
Thanks Pavithra, for posting such a thoughtful review for Caitlin!
5/5
GoogleJo, Toyah and Clare at Jones Robinson were an excellent team. After a buyer dropped out (through no fault of theirs) they worked hard to ensure that the chain could be rescued; giving excellent advice which I took and was rewarded with a … More
Thank you Rhodri for taking the time to leave these kind comments! Jo, Toyah and Clare have loved being of help!
1/5
GoogleHad to chase time after time to hear if any offer had been accepted. Felt that the agent was being awkward and wasn't massively interested in our conversations. Having seen previous reviews of this agent I thought the process would have been easy but my experiences have been appalling. The only person who seems enthusiastic in this estate agency is Beth.
Dear Mr Robinson We take negative reviews very seriously, however, on investigation, we cannot locate your record on our system. I would therefore be grateful if you could contact me on 01635 35010 to discuss the matter further. Thank you.
5/5
GoogleWe went for two viewings on Saturday both with Jude! She was very kind and super helpful! Thank you!
Thank you for posting this kind review, Andor!
5/5
GoogleJack Tibble - trainee property manager, came through like a star. It was a Saturday morning and I had 3 trades people lined up to go to my property on the Monday morning but still hadn’t heard back from the tenant to confirm. … More
Thank you so much for this great review for Jack - he will be delighted to read your feedback and is very happy to be of help!
4/5
GoogleStaff members are very professional in Jones Robinson. We had experience with Jude, she was very supportive during property visits.
Thank you, Sujitha . Jude has loved being of help!
5/5
GoogleI had a viewing with Vincent Carlucci and was given a warm smiley welcome at the door. He was very patient answering all the questions I had about the property as a first time buyer. I didn’t feel rushed and left confident with all the information given.
Thank you, - we really do appreciate you taking the time to post this. Vincent will be delighted to read your comments and we wish you all the very best!
5/5
GoogleNever fun selling a house, but the experience was made so much better by Paula, James and the others. A great service from start to finish. Thank you.
Thank you for posting this kind review, Mike! James and Paula have loved being of help.
5/5
GoogleI contacted Jones Robinson about a rental property I’d seen, phone lines were busy so I left a message. Clare very quickly phoned me back, discussed my details very professionally and arranged a viewing for me the next day. I was very impressed, hence the review.
Thank you so much for posting a review for Clare in our lettings team, she will really appreciate your kind words!
5/5
GoogleI called Jones Robinson for the first time today to arrange a viewing. I spoke with Mollie, who was super helpful and knowledgeable, I was really impressed with the service provided and felt she really took the time to listen to what we’re looking for.
Thank you, Rebecca, for these kind comments!
5/5
GoogleCurrently buying and have had great advice and assistance when arranging viewings. Honest answers re suitability of properties and not inundated with wholly unsuitable ones. Caitlin Fitzgerald in the office has been very helpful as has Molly and Wendy, with Rachel and Rebecca at the viewings.
Joanna, thank you taking the time to post this review! The team will be delighted to read this!
5/5
GoogleJo and Toyah have been amazing. Very proactive from the beginning and selling my property in days. They have both kept me up to date with the progress of the sale. I am extremely impressed with their service and friendly manor. I would definitely recommend Jones Robinson. Sharon
Thank you Sharon, Jo and Toyah will be delighted to read your feedback!
4/5
GoogleSpoke with Becky today and they were lovely. Super friendly and clearly knew what she was doing. Been very stressed about finding a new place but she filled me with confidence so fingers crossed 🤞 …
Eleanor - thank you for posting this kind review. We wish you all the best in finding your new place!
5/5
GoogleJones Robinson estate agents are simply the best. Paul Hodgson looked after my sale from start to finish, and Paula Rudge worked so hard to keep in touch and push the process through, especially difficult in this pandemic year. They are a hard working and professional team, and I could not have asked for more. Absolute pros!
Thank you Carol for your kind words! We really appreciate you taking the time to post a review, Paul and Paula will be delighted to read your feedback. We hope we can help you again in the future!
5/5
GoogleI am very impressed by the quick responses, professionalism and kindness of this estate agents! I’ve had an awful experience in the last 18 months with my previous estate agents and it’s been very nice and reassuring to work with such great … More
This is lovely feedback for Lisa and the lettings team - thank you so much Evie!
5/5
GoogleMarcus had been an excellent staff looking after us in trying to secure a property we liked. He was proactive and very responsive and ensured we were kept in the loop throughout the process. Sometimes he works till late while updating us … More
Thank you for your feedback Saravana. Marcus will be delighted to read your comments and has been very pleased to have been of service!
4/5
GoogleOur move was slightly slower than expected due to being in a chain but Jones Robinson did their bit efficiently and were diligent in their duties, as well as recommending a very capable online based solicitor. A special mention to the very … More
Thank you for posting this kind review, Callum! Tayler will love reading this!
5/5
GoogleViewing with Jude today went great. She is really friendly and was helpful and informative
Thank you, Gemma. We really appreciate you posting this for Jude.
5/5
GoogleWe have just moved into our flat & Elle has been amazing with answering all our questions & supporting us with the move! Thank you Elle! 😊 …
5/5
GoogleAll staff are friendly and extremely helpful. Clare and Vanessa both helped me with getting my property and went above and beyond with everything. Highly recommend.
Natalie, thank you for posting this kind review for Clare and Vanessa. We really appreciate it!
4/5
GoogleRHYS provide me his service .He didn’t waste any time getting to the point.He filled me in one the state of the rental market as it stands right now . I trust that he and his group can locate one for me .
Thank you for taking the time to post this lovely review dhan! Rhys will love reading your kind words!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
At Jones Robinson, estate agents in Newbury, we value your home. That simple phrase has two meanings for us. Of course, we value your home, as in we’ll come and tell you how much it’s worth. However, at Jones Robinson Estate Agents we also value your home, we realise how much it means to you. After all, it’s probably your most valuable asset. Located in the heart of Newbury, David Jones and Charles Robinson joined forces in 1998 and opened our estate agents branch in Bartholomew Street with just 7 staff and a handful of properties. Paul Hodgson also joined in 1998 and was made director in 2004. During the past 21 years the company has grown in stature to over 60 members of staff and five offices across West Berkshire, Wiltshire and Oxfordshire. As leading Newbury estate agents, our expert and friendly team are on hand to help whether you're looking to buy or sell. If you're keen to sell, our expert estate agents will help you to achieve the best price for your home and will be on hand to help you through every step of the process. If you're looking for a letting agent in Newbury, we can help you find an excellent rental home that suits your needs or help you find trustworthy and reliable tenants if you're looking to let. Newbury's Sales Manager is Beth Sharpe, and the team of valuers include Paul Hodgson, Paul Evans, Caroline Maddock, James Oldring and Edward Taylor, assisted by an ever-growing team of sales and administration staff. Our Lettings and Property Management departments are led by lettings manager Sian Cockerell, head of property management Anna Lyons, new business manager Laura Davenport and accounts manager Chloe Morey. Jo Woolley manages the group's Operations and Marketing functions.
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Yes. Jones Robinson won Platinum in The Trusted Agent 2026 awards.
