Trusted Agent profile · Newbury · Berkshire
Verified
★★★★★
1,942 reviews across 1 platform
118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
Part of Jones Robinson, see every office.
Jones Robinson's office in Newbury, Berkshire, at 118 Bartholomew Street, is rated 4.8 out of 5 across 1,942 reviews on 1 platform, including 1,937 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Jones Robinson won in 2026.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
5/5
GoogleKay Boakes at Jones Robinson Estate Agents I can’t thank you enough for finding our forever home for us, didn’t matter what I asked for, you came up with the goods. We are now on our way to owning our forever thanks to you. Also a big … More
Thank you for this review, Nicola - Kay, Jo and Toyah were so pleased to be of help and we appreciate you taking the time to post your comments!
5/5
GoogleFrom when James valued our property, through the completion team, we have been extremely impressed with Jones Robinson. Everyone is so helpful and call you with updates. Felt like a really valued client and they knew the housing market spot on, a big thank you !
Thank you, Sam for taking the time to post this kind review! We have loved being of help!
5/5
GoogleI've had the pleasure of Paula Rudge as my contact. She has been incredible throughout the process, providing quick detailed responses to my endless questions. I would happily recommend to anyone.
Thank you for taking the time to post this kind recommendation, Will!
5/5
GoogleJones Robinson acted as my aunt's agent in the sale of her property in the centre of Newbury. We found the whole team to be highly professional, quick and responsive and very effective. A special thank-you must go to Beth Sharpe and Paula Rudge who went the extra mile when things got tough. All in all an outstanding team.
Thank you Ian, we are really grateful for your kind words - Beth and Paula were delighted to be of help!
5/5
GoogleWhilst the sale didn’t go through as a result of the seller, Paula absolutely had our back throughout the process. She consistently chased and updated us on progress in a timely manner. I knew she was dedicated to our sale which meant that we felt in safe hands.
Paloma - thank you for posting this kind review for Paula! we really appreciate it!
5/5
GoogleSearching a new let on Rightmove this morning & sent a viewing request, Clare Black called me within 30 minutes, immediately helped me to register and scheduled a viewing time for next week, prompt response, friendly & helpful, very professional. Hope we can have a let agree next week.
Thank you for posting this kind review for Clare, Rosalia! We really appreciate it!
5/5
GoogleCarrie has shown us around a couple of properties now and she's great. Super professional but honest and real. She gives ideas about potential renovations and doesn't try and downplay any potential downsides to a property. She's a big step above a lot of the other estate agents we've seen
Thank you posting this kind review Josh! Carrie will be thrilled to read your kind words.
5/5
Googlehad a great experience through all the process :) Becky, Clare and Lucy have been great and very helpful!
Thank you, Ric. Becky, Clare and Lucy have loved being of help!
5/5
GoogleAs part of the 6 monthly maintenance check, Jude carried out the routine inspection and was very friendly and efficient.
Thank you for posting this kind review, Paul.
5/5
GoogleJude Buckley showed me round a property, she was really professional and extremely helpful with my questions.
Thank you, Jade. Jude has loved being of help!
5/5
GoogleI registered with all of the agents in Newbury and jones Robinson were by far the most helpful. I dealt with James and he mentioned properties due to come to the market which was great! We are keeping an eye out currently but I would definitely recommend JR as a company
5/5
GoogleWe recently sold 2 houses under the extremely professional guidance of Charles and his team. The service was impeccable, the advice and communication was second to none and we had a very smooth process. Toyah was a star and helped us through all the stages. Highly recommended and will use again.
4/5
GoogleWe exchanged on the sale of our home today. The whole team have been committed to making this happen from the time we started marketing the property. They helped ensure our chain stayed together. The communications have been excellent especially from James, Paula, Matt and Taylor. Thank you.
Thank you so much for taking the time to post a review, Carole! The whole team will love reading your comments!
5/5
GoogleAfter having an initial phone call from Becky, she left me reassured about letting me know of any properties coming up that are suitable for me. She was lovely, friendly and very welcoming! I look forward to what happens next!
Thank you for posting this fabulous review, Rachael! Becky will love reading your kind comments.
5/5
GoogleI had the pleasure of recently selling my property with Jones Robinson and have to congratulate the team on a great job during tough times. In particular, Beth Sharpe in the Sales team was fabulous - she went out of her way to always update me, was highly responsive when I needed anything, and really lovely to deal with. Thank you!
Stacey, thank you so much for taking the time to post your comments. We were very pleased to be of help and Beth will be delighted to read your feedback!
5/5
GoogleI can’t recommend these guys enough! Clare Black dealt with me and my girlfriend who are having a big move due to work. She was super friendly and super helpful with anything we needed, and she made the process so quick and easy. We can’t wait to get moved in!
Sam, thank you for taking the time post this amazing review and recommendation! Clare has loved being of help and will be thrilled to read this!
5/5
GoogleI contacted the agency for help in finding a letting - Anisha contacted me straight away and was able to clarify a lot of questions I had. Thank you so much!
Thank you for posting this kind review, Tori! Anisha will love reading this!
5/5
GoogleI was very happy by the service that was provided to me by Jude Buckley. She made us feel comfortable and confident around . Was happy to work with her today
Thank for posting this lovely review for Jude, Marcelin! We really appreciate it!
5/5
GoogleWe have been looking for a house to relocate from London to Newbury and Jones Robinson Estate Agents Lettings Team have proven to be the best agents in the area, very responsive with large portfolio of properties to choose from, special … More
Paula - thank you for taking the time to post this lovely review! Marcus has loved being of help!
5/5
GoogleI'm really thankful for such a good quality service and professionalism from Lisa and Vanessa :) since my the 1st property viewing they were always polite and friendly, helped me with any issue I had or any inquiries. I'm truly happy with their service. You go girls 👏🏻 …
Thank you Sofia, we really appreciate your feedback - Lisa and Vanessa have been so pleased to be of help!
5/5
GoogleI have had nothing but great service from this company and especially with Lucy who deals with letting. I bought my apartment with them especially to rent it out and the service has been exceptional. I am very pleased I found them, would highly recommend.
Thank you, Sandra for posting this lovely recommendation for Lucy! She has loved being of help!
5/5
GoogleI have bought 2 properties through Jones Robinson and both are let and managed through JR as well. The lettings team and in particular Charlotte, Poppy and Laura are excellent and a huge asset to the business. I would definitely recommend JR for buying, selling or letting your property.
5/5
GoogleI am pleased with the professionalism & dedication shown by John Robinson, in parcular Mr Marcus, in our efforts to search for a home. We received suggestions as per our choices and viewing arranged promptly. Well Done Marcus from John Robinson.
Thank you, Saumya! Marcus will be delighted to read your kind comments!
5/5
GoogleIt was a great experience meeting an agent from Johns Robinson in Newbury. I would recommend it when looking for a property to rent.
Thank you for posting this review, Karina! We really appreciate it!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
At Jones Robinson, estate agents in Newbury, we value your home. That simple phrase has two meanings for us. Of course, we value your home, as in we’ll come and tell you how much it’s worth. However, at Jones Robinson Estate Agents we also value your home, we realise how much it means to you. After all, it’s probably your most valuable asset. Located in the heart of Newbury, David Jones and Charles Robinson joined forces in 1998 and opened our estate agents branch in Bartholomew Street with just 7 staff and a handful of properties. Paul Hodgson also joined in 1998 and was made director in 2004. During the past 21 years the company has grown in stature to over 60 members of staff and five offices across West Berkshire, Wiltshire and Oxfordshire. As leading Newbury estate agents, our expert and friendly team are on hand to help whether you're looking to buy or sell. If you're keen to sell, our expert estate agents will help you to achieve the best price for your home and will be on hand to help you through every step of the process. If you're looking for a letting agent in Newbury, we can help you find an excellent rental home that suits your needs or help you find trustworthy and reliable tenants if you're looking to let. Newbury's Sales Manager is Beth Sharpe, and the team of valuers include Paul Hodgson, Paul Evans, Caroline Maddock, James Oldring and Edward Taylor, assisted by an ever-growing team of sales and administration staff. Our Lettings and Property Management departments are led by lettings manager Sian Cockerell, head of property management Anna Lyons, new business manager Laura Davenport and accounts manager Chloe Morey. Jo Woolley manages the group's Operations and Marketing functions.
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Yes. Jones Robinson won Platinum in The Trusted Agent 2026 awards.
