Trusted Agent profile · Newbury · Berkshire
Verified
★★★★★
1,942 reviews across 1 platform
118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
Part of Jones Robinson, see every office.
Jones Robinson's office in Newbury, Berkshire, at 118 Bartholomew Street, is rated 4.8 out of 5 across 1,942 reviews on 1 platform, including 1,937 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Jones Robinson won in 2026.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
5/5
GoogleI had couple flat viewings with Jude at Jones Robinson. She was very helpful and patient and provided useful info about life in Newbury and its landmarks
Thank you, Najwa. We really appreciate you posting this for Jude.
5/5
GoogleI wrote to the team at Jones Robinson regarding viewing a property and Becky gave me a call and arranged it all within minutes of my email, she was so helpful and would highly recommend!
Catherine, thank you for posting this lovely recommendation for Becky!
5/5
GoogleIt is a huge move for my family and me to be leaving London after a very long happy time, but finding the people here at this estate agency has been a blessing sent from the universe. Lisa, Clare & Lucy have as a team made moving home so … More
Thank you Daniel - this is wonderful feedback for our lettings team, it will make them so proud to read your lovely comments!
5/5
GoogleExcellent support from start to finish! I am very pleased with the level of service provided by Jones Robinson - special thanks to Nicky Simpson for her prompt communications and, when necessary, chasing the parties involved. The whole estate agency has been a pleasure to work with, and I would highly recommend it.
5/5
GoogleAnisha and Claire are fantastic. The have best communication skill I am not native English speaker but they understand my need answer all my question guide me step by step i am so please to know them thanks jone Robin son
Hassan, thank you for posting this lovely review for Anisha and Clare.
5/5
GoogleI currently registered with the estate Agency seeking for a home to rent and so far am soo pleased with the response I got, soo quick and reassuring, the lady I spoke to, Clare Black, has been soo helpful and I give her a five ⭐
Thank you for your kind review, Miriam! We really appreciate it.
5/5
GoogleI cannot fault Jones Robinson for providing a first class service. They are very proactive, professional and friendly. All staff were committed to the sale of our property and conducted themselves in a polite, respectful manner. We are now settling in to our new home and are very thankful for a stress free experience. Well done Jones Robinson.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to post a review, Bev, this is great to hear! We hope you will be very happy in your new home.
5/5
GoogleWe tried to buy a house through Jones Robinson and, although it didn’t work out due to buyers dropping out in the chain, I wanted to make a special mention of the amazing service and support Beth Sharpe and Paula Rudge gave us. It was a … More
Clare - thank you posting this kind review! Beth and Paula have loved being of help!
4/5
GoogleI met Marcus Wenczek from the Jones Robinson team, based in Newbury to do a viewing. At first meeting him, very smiley and welcoming. Through out the vieing he was very helpful and informative on the property and made me feel at ease during … More
Thank you for posting this kind review, Daniel! Marcus will love reading your comments.
5/5
GoogleI called up regarding a property listing that turned out to be no longer available, but Becky understood what I was looking for and let me know about an upcoming property, then called up to book me in for a viewing. Very helpful.
Alex - thank you for posting this kind review for Becky, she has loved being of help!
5/5
GoogleWe were very impressed with the responses we received from Jones Robinson when starting to look at property in the Newbury area. Molly in particular was happy to help, whatever we threw at her!
Thank you, Susan! Molly has loved being of help.
5/5
GoogleI have just got off the phone to a wonderful lady called Caitlin who was so helpful and put my mind at ease. I was calling the office with a few questions with regards to their offer process as I have had a few bad experiences with other … More
This is fabulous feedback for Caitlin, Harriet - she will be so pleased to read your comments and has loved being of help!
5/5
GoogleJude came today to do my house inspection and as always , she was very professional and such a lovely person
Thank you, Karen - we really appreciate you taking the time to post this kind review for Jude.
5/5
GoogleJude did the house viewing for us today and she was very professional, friendly and brilliant. The property was beautiful, hoping to get this property.
Thank you, Faith. We really appreciate you posting this for Jude.
1/5
GoogleVery unhappy. Once again total lack of communication skills whatsoever, incompetent staff. They do a property inspection, then want to do another less than 2 months later because, that staff member has left and didn't write it up. When … More
Sorry to hear this, Hannah. Our property management team have reached out to you via phone call this morning and have followed up with an email. Please do contact Penny to discuss further -Penny.Watson@jonesrobinson.co.uk
5/5
GoogleSmooth process with great communication, and Rhian was very helpful. Highly recommend.
Thanks Dan, we really appreciate your feedback - Rhian will be so pleased!
5/5
GoogleCarrie and Kay have been excellent in helping us through our house buying journey! Thank you
Thank you, Lewis. Carrie and Kay have loved being of help!
4/5
GooglePaula Rudge has kept us updated during the process of our property purchase and chased all parties involved to try to speed the process along. Paula's communication skills have been much appreciated.
Thank you, Carol. We really appreciate you posting this for Paula.
5/5
GoogleI just want to leave a quick review, on how happy i was with Jude Buckley doing my house inspection on Wednesday 12th April, she was very professional in what she needed to do and was happy to answer any questions i had. … More
Thanks for your review Carla, we really appreciate it!
5/5
GoogleJude Buckley executes the management visit in a smooth and co-ordinated way every time. Appreciate her professionalism.
Thank you, Bharath. Jude has loved being of help!
5/5
GoogleWould like to say a hug thank you to the Jones Robinson Team, however espeically Paula Rudge she went above and beyond to support or case and had kept her word throughout, making us her priority. She was caring, supportive, professional and has been responsive even out of her hours and now we have moved in and we are very grateful!!
This is such great feedback for Paula, Greg, thank you - she will love reading your comments and was very pleased to have been of help!
5/5
GoogleWe popped into the offices today and had a very warm welcome from the team. We were met by Sean who was superb. He was informative and so helpful and he made sure he went out of his way to help us view a property with our current situation.
Thank you for posting this kind review for Sean! We really appreciate it!
5/5
GoogleI am pleased to get quick support and guidance from Jones Robinson. I had bad experiences with many other estate agents, but I felt great speaking with Lisa here. She helped me finding the suitable properties and also managed to arrange time that was convenient to me. Thanks a lot 😊 …
Thank you Sujal, Lisa has been delighted to be of help and will really appreciate your feedback!
5/5
GoogleMy sister met Jude for viewing, she is kind and more importantly patient as my sister missed the exact location and beside time gone she was helpful in getting her,she understands her role perfectly well&my sister was happy
Thank you for posting this kind review, Shert! We really appreciate it.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
At Jones Robinson, estate agents in Newbury, we value your home. That simple phrase has two meanings for us. Of course, we value your home, as in we’ll come and tell you how much it’s worth. However, at Jones Robinson Estate Agents we also value your home, we realise how much it means to you. After all, it’s probably your most valuable asset. Located in the heart of Newbury, David Jones and Charles Robinson joined forces in 1998 and opened our estate agents branch in Bartholomew Street with just 7 staff and a handful of properties. Paul Hodgson also joined in 1998 and was made director in 2004. During the past 21 years the company has grown in stature to over 60 members of staff and five offices across West Berkshire, Wiltshire and Oxfordshire. As leading Newbury estate agents, our expert and friendly team are on hand to help whether you're looking to buy or sell. If you're keen to sell, our expert estate agents will help you to achieve the best price for your home and will be on hand to help you through every step of the process. If you're looking for a letting agent in Newbury, we can help you find an excellent rental home that suits your needs or help you find trustworthy and reliable tenants if you're looking to let. Newbury's Sales Manager is Beth Sharpe, and the team of valuers include Paul Hodgson, Paul Evans, Caroline Maddock, James Oldring and Edward Taylor, assisted by an ever-growing team of sales and administration staff. Our Lettings and Property Management departments are led by lettings manager Sian Cockerell, head of property management Anna Lyons, new business manager Laura Davenport and accounts manager Chloe Morey. Jo Woolley manages the group's Operations and Marketing functions.
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Yes. Jones Robinson won Platinum in The Trusted Agent 2026 awards.
