Trusted Agent profile · Newbury · Berkshire
Verified
★★★★★
1,942 reviews across 2 platforms
118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
Part of Jones Robinson, see every office.
Jones Robinson's office in Newbury, Berkshire, at 118 Bartholomew Street, is rated 4.8 out of 5 across 1,942 reviews on two platforms, including 1,937 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Jones Robinson won in 2026.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
5/5
GoogleNot the cheapest option, but absolutely worth it. Incredible service from the whole team, Beth & Paula particularly. Our house sold really quickly, at the asking price, and the whole process was managed incredibly well by Jones Robinson - despite a very long chain! Would definitely recommend.
Thank you for posting this kind recommendation, Nicole! Beth and Paula have loved being of help!
5/5
GoogleJones Robinson (Newbury branch) have been a great bunch, right from initial contact through to confirming the place I was renting. Very pleasant to deal with, patient with me when I handed in paper forms rather than doing it all electronically and a very nice mixture of friendly and professional all in one. I wouldn't hesitate to recommend the agency or the staff.
Thank you Paul, we really appreciate you taking the time to post a review - our Lettings team will love reading your comments!
1/5
GoogleFinally got my property back from Jones Robinson, as well as leaving the heating on for six months in an empty property without my knowledge meaning a cost to me just shy of £700 I've just discovered that my tenants have had no heating (the irony) and no means to get rid of waste water due to a blocked pipe! So glad I no longer have any dealings with this company!
We are obviously very disappointed to read your comments and will review your feedback with our property management department.
5/5
GoogleA very big thank you to Michael and the team at Jones Robinson for our recent sale. We received a very professional service which felt personally attuned to us. We found all staff there to be very easy to liaise with. Everything was done when it needed to be and the process was very smooth as a result. Would thoroughly recommend them.
5/5
GoogleI would recommend Jones Robinson for my purchase and sale to all my friends and family, all the staff are very friendly and helpful, we have dealt mainly with Michael and Nicky and can say they have been fantastic, Nicky has made the whole process so much easier and has been on hand every time we have had any questions, I would like to thank them and the staff and will definitely use them again.
Thank you Karen for your kind words. We look forward to assisting you again in the future!
5/5
GoogleHad a great experience with Jones Robinson so far, they took pictures of the property within 2 days and we were on the market within 5 days. Communication has been very good, and we have a lot of viewings quite quickly.
Thank you, Georgina! We really appreciate it.
5/5
GoogleWe met Marcus today for a viewing of a property let. Whilst it is a simple studio flat he was very enthusiastic, helpful and attentive as if it was worth a lot of money. We hope very much that we can make this deal work and we know that Marcus will be working very hard to make this happen. Good job.
Thank you for taking the time to post a review, Chris! Marcus will be delighted to read your feedback and he was very happy to be of help!
5/5
GoogleI have recently sold my house through Jones Robinson and have received absolutely superb service from start to finish! Can highly recommend selling a property through Jones Robinson, the team are fast, friendly and efficient! The service has been brilliant and I have received regular phone calls and updates throughout the process!
Abbie - thank you for posting this fabulous reccemdantion for the team! We really appreciate it!
5/5
GoogleWith Mollie being the contact at the Office thus far, her assistance has proved nothing but efficient and pleasant. Her friendly and approachable manner does without a doubt make a difference, reassuring the Client of a service likely to make them not want to go elsewhere. Lucky to have someone like her provide help and guidance towards the best outcome!PositiveResponsiveness, Quality, Professionalism
Thank you Fads - great feedback for Mollie - she will be so pleased!
5/5
GoogleLucy was very kind and helpful towards us renting our new home, she was easy to talk to and very patient!
Thank you for posting a review Beth, Lucy Reeves was delighted to be of help! We hope you will be very happy in your new home!
5/5
GoogleJones Robinson have been thoroughly professional throughout our sale, marketing so well with photos and a lovely video, chasing/updating when appropriate and also offering advice on how to proceed when hitting a couple of wobbly stages during the process. I would thoroughly recommend them.
Thank you for posting this lovely recommendation, Sarah! We really appreciate it!
5/5
GoogleThank you to Toyah and Jo for a great experience whilst purchasing my first property. They couldn't have been more helpful! Highly recommend.
Thank you Tali, we really appreciate your feedback and I know that Toyah and Jo were very pleased to be of help to you - hopefully we can help with your next move in the future!
5/5
GoogleI can highly recommend the Jones Robinson team. Thanks to Paula for helping with the sale of our property during this difficult times.
Mircea, thank you for taking the time to post your review, Paula will really appreciate it and was very pleased to be of help to you. We hope we can assist you again in the future!
5/5
GoogleVery speedy and efficient service from Clare Black - helped with finding and checking new tenants for 2 flats, sorted a couple of issues along the way as well.
Thank you for posting this review, Stephen! Clare has loved being of help!
5/5
GoogleMy husband and I had a great experience here with both Rachel and Becky! We loved everyone in the office and they found us a perfect place to live!
Thank you for posting this review, Rachel! We really appreciate it.
5/5
GoogleVery friendly and helpful staff - they always kept me up to date. Big thanks to Paula and Beth!
Thank you for posting a review, Dan - Paula and Beth will really appreciate your feedback!
5/5
GooglePaul Hodgson was ever the professional, appreciated & answered all our questions and I would highly recommend using Jones Robinson in the future.
Catrina thank you for posting a review, Paul will certainly appreciate your comments and we hope we can help you again if you need us.
5/5
GooglePaula did a brilliant job of keeping me informed thought the process. The communication between Paula and the 2 solicitors was free flowing and ensured the transaction happened.
Thank you for posting this review, Tim! Paula has loved being of help!
5/5
GoogleMassive thank you to Paula Rudge for all your help with our move and keeping us informed throughout the whole process.
Thanks Chris, we really appreciate your comments, Paula will be so pleased to read your feedback!
1/5
GoogleWhen I moved into the new house, I found the refrigerator broken. I was very sad, even though they promised to replace it with a working refrigerator, but it did not happen. I saw a lot of blemishes on the walls
Hello Sam, our lettings and property management teams cannot locate your name on our records. Could you please email jo.woolley@jonesrobinson.co.uk to let me know your property address so I can investigate this for you? Thank you.
5/5
GoogleWent in to the Lambourne branch today looking for help searching for a new property. Toyah and Joanne were so helpful. They listen to all my needs and took everything in to consideration. They gave me so much information and lots to go home with. They both really showed how much of a outstanding company Jones Robinson really is.
5/5
GoogleThank you to all at the Jones Robinson team for being so communicative, understanding, and professional with a terrific problem solving attitude. Such customer care is very hard to find these days - I would highly recommend them.
Simon - thank you for posting this lovely recommendation.
5/5
GoogleVincent from Jones Robinson Newbury guided us through a property viewing yesterday. From the pre-viewing phone call right through to the follow up email it was seamless. Courteous and knowledgeable giving us plenty to think about and options to consider that we hadn't been aware of. Great customer service!
Thank you for posting this lovely review, Paul and Belinda! - Vincent will love reading this!
5/5
GoogleSpoke with Anisha on call today, very helpful, even though the property I called about had already gone. But, Anisha did take my details and went straight off to search for other availabilities for me. Friendly voice, understanding and informative. Great customer service.
Thank you, Khrisstian! We really appreciate this kind review!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
At Jones Robinson, estate agents in Newbury, we value your home. That simple phrase has two meanings for us. Of course, we value your home, as in we’ll come and tell you how much it’s worth. However, at Jones Robinson Estate Agents we also value your home, we realise how much it means to you. After all, it’s probably your most valuable asset. Located in the heart of Newbury, David Jones and Charles Robinson joined forces in 1998 and opened our estate agents branch in Bartholomew Street with just 7 staff and a handful of properties. Paul Hodgson also joined in 1998 and was made director in 2004. During the past 21 years the company has grown in stature to over 60 members of staff and five offices across West Berkshire, Wiltshire and Oxfordshire. As leading Newbury estate agents, our expert and friendly team are on hand to help whether you're looking to buy or sell. If you're keen to sell, our expert estate agents will help you to achieve the best price for your home and will be on hand to help you through every step of the process. If you're looking for a letting agent in Newbury, we can help you find an excellent rental home that suits your needs or help you find trustworthy and reliable tenants if you're looking to let. Newbury's Sales Manager is Beth Sharpe, and the team of valuers include Paul Hodgson, Paul Evans, Caroline Maddock, James Oldring and Edward Taylor, assisted by an ever-growing team of sales and administration staff. Our Lettings and Property Management departments are led by lettings manager Sian Cockerell, head of property management Anna Lyons, new business manager Laura Davenport and accounts manager Chloe Morey. Jo Woolley manages the group's Operations and Marketing functions.
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Yes. Jones Robinson won Platinum in The Trusted Agent 2026 awards.
