Trusted Agent profile · Newbury · Berkshire
Verified
★★★★★
1,942 reviews across 2 platforms
118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
Part of Jones Robinson, see every office.
Jones Robinson's office in Newbury, Berkshire, at 118 Bartholomew Street, is rated 4.8 out of 5 across 1,942 reviews on two platforms, including 1,937 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Jones Robinson won in 2026.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
5/5
GoogleI highly recommend Jones Robinson Newbury who handled our sale expertly from start to finish. Everyone in the office was very friendly, professional, knowledgeable and efficient, consistently going above and beyond.
Thank you, Anna! We really appreciate you posting this review.
5/5
GoogleI cannot thank or recommend Jo and Toyah at the Newbury branch enough!!! If you want to be in safe hands - call them. I have gone through, over time, both a purchase and sale through these wonderful ladies. As an ex-agent I have been so impressed. I wouldn’t use anyone else in the area. They have gone above and beyond the call of duty time and time again. Ladies - thank you so much. You are professional and lovely to deal with. A wonderful combination. Couldn’t recommend enough!
What lovely comments, Clare thank you so much, we really do appreciate it!
5/5
GoogleI had the privilege of working with Anisha on my property requirements. Her efficiency and professionalism stood out remarkably. She combines a deep understanding of the market with swift actions, ensuring clarity at every step. Her genuine warmth and impeccable communication make the entire process seamless. Highly recommended for anyone seeking top-notch lettings consultancy.
Luis - thank you for posting this kind recommendation for Anisha. She will love reading this kind comments!
5/5
GoogleElle Dobson has recently joined the Jones Robinson team and has been a breath of fresh air. As tenants, we have found Elle to be a strong and positive communicator, attentive to detail and resolute in problem solving. First class service, we recommend her without hesitation.
Thank you for posting this kind recommendation, Jason! Elle has loved being of help!
5/5
GoogleJames at Jones Robinson valued sold my house, and got over the guide price in just over a week! He advised me through the whole process aswell and kept me informed all the way through. I’m so impressed with them. I would highly recommend Jones Robinson!
Rachel - thank you for posting this lovely recommendation for James. We really appreciate it.
5/5
GoogleGreat Service. Very impressed with the interactions I have had with the staff at Jones Robinson. Met with Daniel to view a property and was very impressed by his professionalism. Lucy and Lisa have been very prompt with their responses and have understood my requirements well to propose properties that will fit my needs. Each one them willing to go the extra mile to make things work for the Customer.PositiveResponsiveness, Quality, Professionalism
Thank you so much for this great review! Daniel, Lucy and Lisa will be so pleased to read your feedback!
5/5
GoogleI would like to thank Jones and Robinson and especially Britney and Vanessa for making my journey of moving home easy and professional from start to finish thank you
Thank you! We really appreciate your feedback, Brittany and Vanessa enjoyed helping you and hope to be able to assist you again in the future.
5/5
GoogleCaitlin was very friendly and helpful would definitely recommend using!
Thank you posting this kind review, Scarlett! Caitlin has loved being of help!
5/5
GoogleLaura was very professional and did exactly what she said Jones Robinson would do. Found a tenant in a few weeks with out fuss. Thank you!
Thanks for taking the time to post a review Mike - we're always happy to help!
5/5
GoogleGeorgie and Clare have both been so helpful with the process of renting. I'm so glad I went with jones robinson and will defibetly go to these two in the future!
Thank you, Lily! We really appreciate you posting this review.
5/5
GoogleJude Buckley carried out an inspection of my rented property earlier this week. She was very efficient and carried out her inspection with the minimum of disturbance to me and my daughter. A pleasure to deal with.
Thank you for posting this kind review, Paul.
5/5
GoogleHi Jude, it was a pleasure meeting you today. Thank you for your patience, understanding and listening ear to our requirements. You have a friendly nature and your professionalism was on point, giving important details of the property.
Thank you for taking the time to post this review, Bunmi! Jude has loved being of help.
4.1/5
The Trusted AgentVery happy outcome
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I should like to thank her for her help. It does matter that there is somebody there to look after you and make you feel important. Thank you again.
5/5
GoogleCaitlin was Very friendly and accommodating
Thank you, Tricia!
5/5
GoogleI've recently purchased a property through Jones Robinson, Paula was very helpful throughout the entire process
Thank you Ben, Paula was delighted to be able to help and will love reading your feedback!
5/5
GoogleWe would like to thank Paula for her invaluable help and support throughout a very long and complex purchase. We couldn't have done it without her excellent communication and determination.
Thank you for your kind comments, Chris. Our dedicated sales progressors never give up and Paula will be delighted to hear your feedback!
5/5
GoogleThank you Jones Robinson. Our overall experience with all the team at Jones Robinson has been excellent. Both in lettings and sales. Beth, Paula and Vanessa amongst others have all worked really hard for us to achieve consistently brilliant results. Thank you again for looking after us so well.
Matt, thank you for taking the time to post this kind review! Beth, Paula and Vanessa will love reading these comments.
5/5
GoogleGreat personal service, kept up to date and made to feel top priority. Special thanks to Vanessa in the Newbury Branch for all her work. Much appreciate!
Thank you Rose, Vanessa will be delighted to read your feedback, we're so pleased you have posted a review for our Lettings Team!
5/5
GoogleClare Black paid attention to detail stood out, from property selection to paperwork, they ensured a hassle-free experience. Professionalism, reliability, and a friendly approach made renting through them a genuinely satisfying process. Highly recommended for anyone in search of a dedicated and effective house agent.
Thank you for taking the time to post this kind recommendation, Ngozi! Clare has loved being of help.
5/5
GoogleMoving home has been a very long road for us, but Jones Robinson were behind us all the way with support, patience and optimism. It was very frustrating and stressful getting our transaction over the finish line but they didn't give up and we got there in the end. We couldn't have asked for a better service. Thank you!
Nigel - thank you for posting this lovely review! We really appreciate it!
5/5
GoogleToyah was honest, reliable and efficient. None of the houses this time were suitable but we hope to buy through Jones Robinson if their service so far is anything to go buy
Thank you so much for your feedback, Katie. I hope we can find you something very soon!
5/5
GoogleVicky was very pleasant and helpful and quickly arranged viewings for us in a number of locations at short notice. Jones Robinson appear to be a very proactive estate agent.
Thank you for your feedback Dino, Vicky will be delighted to read your comments. We hope we can find you something soon!
5/5
GoogleWe’ve had a great experience with Jones Robinson, working with Mollie and Tayler - both have been very proactive in giving us updates, information and answering all the questions we had! You definitely pay for what you get in terms of service and we couldn’t be happier with their support in selling our house.
Thank you for posting this lovely review, Emma! We really appreciate it!
5/5
GoogleClare and Becky have been so lovely, supportive and helpful throughout our moving process. Moving can be so stressful especially with quick turn arounds but they have made it feel very straightforward and easy. Very grateful to have had these 2 helping us out.
Aleisha - thank you for posting this review for Clare and Becky. They will love reading this!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
At Jones Robinson, estate agents in Newbury, we value your home. That simple phrase has two meanings for us. Of course, we value your home, as in we’ll come and tell you how much it’s worth. However, at Jones Robinson Estate Agents we also value your home, we realise how much it means to you. After all, it’s probably your most valuable asset. Located in the heart of Newbury, David Jones and Charles Robinson joined forces in 1998 and opened our estate agents branch in Bartholomew Street with just 7 staff and a handful of properties. Paul Hodgson also joined in 1998 and was made director in 2004. During the past 21 years the company has grown in stature to over 60 members of staff and five offices across West Berkshire, Wiltshire and Oxfordshire. As leading Newbury estate agents, our expert and friendly team are on hand to help whether you're looking to buy or sell. If you're keen to sell, our expert estate agents will help you to achieve the best price for your home and will be on hand to help you through every step of the process. If you're looking for a letting agent in Newbury, we can help you find an excellent rental home that suits your needs or help you find trustworthy and reliable tenants if you're looking to let. Newbury's Sales Manager is Beth Sharpe, and the team of valuers include Paul Hodgson, Paul Evans, Caroline Maddock, James Oldring and Edward Taylor, assisted by an ever-growing team of sales and administration staff. Our Lettings and Property Management departments are led by lettings manager Sian Cockerell, head of property management Anna Lyons, new business manager Laura Davenport and accounts manager Chloe Morey. Jo Woolley manages the group's Operations and Marketing functions.
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Yes. Jones Robinson won Platinum in The Trusted Agent 2026 awards.
