Trusted Agent profile · Newbury · Berkshire
Verified
★★★★★
1,942 reviews across 2 platforms
118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
Part of Jones Robinson, see every office.
Jones Robinson's office in Newbury, Berkshire, at 118 Bartholomew Street, is rated 4.8 out of 5 across 1,942 reviews on two platforms, including 1,937 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Jones Robinson won in 2026.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
5/5
GoogleI'd like to thank Gemma Batey for her brilliant work and very polite and respectful manner dealing with tenants. She is a great asset to the lettings team.
Thank you Venus, Gemma will be delighted to read your comments! We really appreciate you taking the time to post a review for our property management team!
5/5
GoogleJo and Toyah were brilliant agents, made a quick sale and were always at the end of the phone if needed. Everything went as smooth as it could when selling a house! Highly recommend.
Thanks Chris, that's wonderful feedback, Jo and Toyah will really appreciate it. We are delighted to have been of service!
5/5
GoogleJude was very informative and professional during our viewing.
Thank you for posting this review, Josh!
5/5
GoogleAnisha was very friendly to talk to and helpful
Thank you for posting this review, Annie!
5/5
GoogleBecky was very helpful today on phone. Thank you.
Thank you for posting this kind review!
5/5
GoogleSpoke to Clare Black in lettings. Very fast and efficient service. Highly recommend.
Thanks Harry - Clare will be very pleased with your review!
5/5
GoogleI had a lovely conversation last week with Becky, who assisted me while looking for a property to rent; she was really helpful and put me in a much better mood after a previous negative experience with another letting agent. Really good customer service, good agency to deal with
Thank you, Alice. We really appreciate you taking the time to post this for Becky.
5/5
GoogleClare is very friendly, professional and helpful. Clare knows the area really well and listens to what you want.
Andrew, Thank you so much for taking the to post this kind review Clare, we really appreciate it!
5/5
GoogleMarcus has been really helpful and engaged during our rental search, and always quick to respond with any enquiries!
Thanks Xena - thank you for posting this, Marcus will be thrilled to read your feedback!
5/5
GoogleExcellent service, Jo and Toyah were fab. They had our house sold in less than 2 weeks, definitely recommend them to anyone selling there house. Thank you your amazing ☺️
Thank you Bettina, that's super feedback, Jo and Toyah are so grateful for your comments!
5/5
GoogleI have been a client of Jones Robinson for the last 23 years. Initially as a tenant and since 2008 as a landlord. Jones Robinson has provided excellent service over the years. My most recent experience was in renting out my property which was brilliant. Big shout-out to Lucy and Paige Bradley in a seamless transition. many thanks.
Farhan - thank you for takin the time to post this kind review! Lucy and Paige have loved being of help!
5/5
GoogleHighly Professional letting services, automated processes in place made the moving journey simpler right from reference check to physical move into the property. Very helpful and trained staff, eager to support client at their best. However there were some teething problems in the property that were resolved via raising support tickets in the begining and then follow ups that was frustrating. This could be dealt on phone call provisioned for brand new tenant for few days being part of their customer service rather looping them in formal incident raising process. Apart from this everything was brilliant and I highly recommend them.
Thank you so much for your feedback, I will certainly relay your comments to the property management team. We really appreciate you recommending us!
5/5
GoogleCatlin has been excellent in both understanding our needs and finding appropriate properties for us. … More
Thank you Jamie, that's brilliant feedback for Caitlin - she will be absolutely delighted to read your comments!
5/5
GoogleFirst time going for a property and i didnt have much luck elsewhere and was greeted with misguided information, however when approaching Jones Robinson i was greeted with a wonderful customer service, the exact information i needed and what i felt a cheery welcome. I was mainly in contact with Freyea Boyce who gave me all the relevent information that i needed, along with advice and because of this i have just deposited my holding fee and will move in to a new place very shortly! Thank you Jones Robinson! I highly reccomend this company if you are first time renting/buying and/or already on the property ladder.
Thank you Aaron, that's such lovely feedback, Freyea will be so pleased to read your comments. I hope your move goes well and that we can be of service in the future.
5/5
GooglePaula was great throughout the process of purchasing our house, she kept regular contact with us consistently updating us on the process, also chasing up third parties on her end.
Thanks Maddy, we really appreciate your feedback and Paula was very pleased to be of assistance!
5/5
GoogleAn excellent experience so far with these agents. From the very first call and up to now . It was our pleasure to meet Jude Buckley today . Really friendly and Professional service.
Thank you, Asanka. We really appreciate you posting this for Jude.
5/5
GoogleI am looking for a property to rent and the agency is really helping me with this, especially I must mention Becky, she answers my emails and questions very quickly and it is appreciated considering how difficult it is to find a house in my area! Thanks for your help Becky!
Daniela - thank you taking the time to post this lovely review. We really appreciate it!
5/5
GoogleReally outstanding service, thank you Paige 😊 …
Thank you, Robert!
5/5
GooglePaige has been most helpful and supportive throughout.
Thank you for posting this kind review, Richard!
5/5
GoogleJones Robinson have been excellent during the sale of our house. Very professional and supportive and they really helped resolve all queries to ensure a smooth exchange. Paul and Nicky were excellent.
Lisa thank you so much for your review, good luck with your move!
5/5
GoogleJude Buckley was a pleasure to deal with, courteous, efficient, and friendly.
This is such a fantastic review, James, thank you for taking the time to post this! Jude will love reading these kind comments!
5/5
GoogleI can definitely recommend Jones Robinson, they are very polite, helpful and quick to respond. They're assisting us with buying a new property and their service really stands out compares to others in the area, if we were to sell our property, I'd definitely approach them first. Caitlin assisted us with submitting an offer recently and has been really helpful, professional and polite which made the process seamless
Patricia, thank you for taking the time to leave an amazing review and recommendation!
5/5
GoogleWe would to thank Beth for her very professional help with our move. She was very friendly, helpful, and always kept us informed with everything going on. … More
Thank you so much for your review Paul, Beth will really appreciate your comments and was very pleased to be of service.
5/5
GoogleVery happy with the service from Jones Robinson. Beth Sharpe and Paula Rudge were excellent throughout the whole process. Always quick to get back to me and always professional.
Thank you very much for posting this review - Beth and Paula will be so pleased to read your feedback!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
At Jones Robinson, estate agents in Newbury, we value your home. That simple phrase has two meanings for us. Of course, we value your home, as in we’ll come and tell you how much it’s worth. However, at Jones Robinson Estate Agents we also value your home, we realise how much it means to you. After all, it’s probably your most valuable asset. Located in the heart of Newbury, David Jones and Charles Robinson joined forces in 1998 and opened our estate agents branch in Bartholomew Street with just 7 staff and a handful of properties. Paul Hodgson also joined in 1998 and was made director in 2004. During the past 21 years the company has grown in stature to over 60 members of staff and five offices across West Berkshire, Wiltshire and Oxfordshire. As leading Newbury estate agents, our expert and friendly team are on hand to help whether you're looking to buy or sell. If you're keen to sell, our expert estate agents will help you to achieve the best price for your home and will be on hand to help you through every step of the process. If you're looking for a letting agent in Newbury, we can help you find an excellent rental home that suits your needs or help you find trustworthy and reliable tenants if you're looking to let. Newbury's Sales Manager is Beth Sharpe, and the team of valuers include Paul Hodgson, Paul Evans, Caroline Maddock, James Oldring and Edward Taylor, assisted by an ever-growing team of sales and administration staff. Our Lettings and Property Management departments are led by lettings manager Sian Cockerell, head of property management Anna Lyons, new business manager Laura Davenport and accounts manager Chloe Morey. Jo Woolley manages the group's Operations and Marketing functions.
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Yes. Jones Robinson won Platinum in The Trusted Agent 2026 awards.
