5/5
GoogleJude was really professional. Saw us on a Sunday morning for a viewing. Thank you for your time.
Agent replied · 15 August 2023
Thank you for posting this kind review, Timea!
Trusted Agent profile · Newbury · Berkshire
Verified
Jones Robinson Newbury reviews
★★★★★
1,942 reviews across 2 platforms
118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
Part of Jones Robinson, see every office.
Jones Robinson's office in Newbury, Berkshire, at 118 Bartholomew Street, is rated 4.8 out of 5 across 1,942 reviews on two platforms, including 1,937 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Jones Robinson won in 2026.
Reviews
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
Google5/5
GoogleMyself & my partner had a viewing with Rhian. She was very warm & inviting leading us to feel comfortable and at the same time she remained professional in her approach. Many thanks Rhian.
Agent replied
Thanks so much, Ellen, we're so pleased you have been happy with Rhian's service and hope we can find you a new home soon!
5/5
GoogleAmazing service from Jones Robinson, in particular Paula Rudge and James Oldring from initial conversation, options advice to photography, marketing and expert guidance. Paula was fab, professional and attentive in capturing our … More
Agent replied
That's such nice feedback, Vicky - thank you so much! Paula and James will be so grateful that you have taken the time to post a review!
5/5
GoogleWe would like to thank Paul Hodgson and all his staff for their help professional attitude and honesty throughout all our negotiations. I would recommend them to anyone considering selling their home, or buying one
Agent replied
Thank you so much, Gillian, for posting a review, Paul and the team will be delighted to read your feedback and enjoyed being of help.
5/5
GoogleAn excellent experience so far with these agents. From the initial phone call with Becky to set our viewing to the process itself of renting a place has been very pleasant and seamless. We would highly recommend working with Jones Robinson.
Agent replied · 24 October 2024
Mohid - thank you for posting this recommendation for Becky! She will love reading this!
5/5
GoogleTayler was a huge help throughout. Very professional and knowledgable
Agent replied · 26 October 2023
Thank you for posting this kind review Josh! Tayler has loved being of help!
5/5
GoogleLisa Perowne went above and beyond to help us secure a rental. Overall, we have had a fantastic customer experience and I highly recommend working with Lisa and Jones Robinson!
Agent replied · 19 September 2023
Thank you Grant, this is great feedback for our lettings team - Lisa has loved being of help and will be delighted to read your comments!
5/5
GoogleThank you to Paul and Paula for all their help on selling our property! Paula chased the chain through out the process and was in contact with me regularly to update. Thanks so much!
Agent replied
Thank you Emily, we are so grateful for your feedback, Paul Hodgson and Paula Rudge will be delighted to read your comments!
5/5
GoogleHighly recommend Jones Robinson for their lettings and property management services. I am currently a tenant in one their properties and about to move into another which I am really pleased about as I can trust them as a letting agent. They are very friendly and contactable which makes life easy. The welcome pack you receive is lovely too. Thanks to Laura, Poppy, Oliver, Anna and the team for all your help!
5/5
GoogleVery pleased with all the staff and the way my sale was handled Special thanks to Paula Rudge in sales and to Sarah Blake in Property who worked so hard and made things happen when needed ,
Agent replied
Thank you Mike, we're very grateful you've taken the time to post a review for us, Paula and Sarah will be delighted!
5/5
GoogleRhys has been very helpful today in understanding my needs in the process to find a new home. Great services.
Agent replied · 19 September 2023
Thank you, Suranjit- we really appreciate you taking the time to post this for Rhys!
5/5
GoogleIts been a great experience with Jude Buckley whenever she comes as a management visit, I found her an efficient and dedicated worker who does her duties with a great interest and a smile on her face.
Agent replied · 10 December 2024
Thank you, Kiranvir - we really appreciate you taking the time to post this kind review for Jude.
1/5
GoogleOne of the senior personal came around to value our property and was determined that he did not have to look around our property after seeing it a year ago. Even though we told him we have done some minor renovations to the house. He then stated that in his professional opinion our house was only worth 75% of it true value, because he said so without any real research in the elements of putting a house price together. He left our house with the parting shot of " well good luck asking for that price you will not get it " We had a Trades Man come round next day to quote and has offered us 100% of the value we suggested to Jones Robinson. Which means if we had sold our house via this outfit we would have got shafted on our lifes work and savings ( our house ) big time. Avoid this company or if you do get a quote from them , test it on the market or via other agents.
Agent replied
We are sorry you feel unhappy, however, I have discussed this with the valuer who met your wife and have viewed the correspondence sent to you, as well as the reply your wife responded with, and am satisfied with the advice and service we gave. Jo Woolley
5/5
GoogleJude Buckley was very friendly and approachable, efficient at her job.
Agent replied · 19 September 2023
Thank you for taking the time to post this review, Monika! Jude will love reading these kind comments.
5/5
GoogleOur only regret with Jones Robinson is that we didn't use them sooner! After having a nightmare with the first agent we listed our house with, we decided to swap estate agents and try again. We met with Ed Taylor who spent the time going through how Jones Robinson works and from that we knew they were in a different league. The photos were so much better, and the video tour showcased our property just as we had wanted for potential buyers. They then sold our house within 4 days of it being on the market with them… We were then introduced to our Sales Progressor, Caroline, who was worth her weight in gold! She did all the chasing with solicitors, if I had a random question, she’d find me the answer, and made everything run so smoothly! We had weekly calls and she took all of the stress associated with moving house away from me… I really can’t recommend Jones Robinson enough! From start to finish they haven’t missed a beat.
Agent replied
Thanks Kirsty, that's such a great review - we really do appreciate you taking the time to post your feedback. Caroline and Ed will love reading your comments! Hope we can help you again in the future!
5/5
GoogleVery efficient at arranging a viewing. Jude was really helpful with the questions I had
Agent replied · 19 September 2023
Thank you for posting this kind review, Katie! Jude has loved being of help!
1/5
Googlethe worst agency ever. they just advertise properties at affordable prices to make you sign up with them, collect your details and straight away the property is not available anymore. didn't happend one or two times,but happened multiple times. I will badly recommend to stay away from this scammers.
Agent replied · 20 June 2024
We are obviously disappointed to read your feedback. Our lettings team have advised that since registering with us last year you have viewed 5 properties, the last was in May 2023, but didn’t offer on any. You sent in a Rightmove request yesterday on a property that was already marked ‘Let Agreed’ as it had been let last week. We understand your frustrations on having to fill out your information online, unfortunately that is Rightmove’s procedure, you are already registered with Jones Robinson and our available properties are emailed to you every time we have new ones, before they go on Rightmove, giving you the opportunity to get a viewing booked before those that are not registered with us. We would absolutely love to help you find a new home so please do contact Clare Black and she will be happy to assist.
5/5
GoogleJones Robinson’s have been helping me to find a new home and Clare Black has been absolutely amazing thank you so much!!
Agent replied · 19 September 2023
Joe, thank you posting this kind review for Clare! She will love reading these kind comments!
5/5
GoogleCaitlin was really helpful in booking us a viewing. She responded to my request promptly and she was lovely to speak to.
Agent replied · 19 September 2023
Thank you, Claudia! - Caitlin will appreciate your kind words!
5/5
GoogleJude Buckley was very nice and easy to talk to.
Agent replied · 6 October 2023
Thank you, Michael!
5/5
GoogleCaitlin was great. Very proffesional and willing to help. Thanks for the service
Agent replied · 15 August 2023
Thank you, Vee!
5/5
GoogleRachel and Rhys were very helpful in my property search. Jack was great on the viewing too
Agent replied · 15 August 2023
Thank you for posting this kind review, Karl!
5/5
GoogleRhian was great in showing us around flats in Newbury. She was on time and professional. We found a flat through Jones Robinson and are excited to move in! Jess and Adam
Agent replied
Thank you for this review Jess, Rhian loved being of help and we hope your move goes well!
5/5
GoogleJude was lovely and professional today when we went for a flat viewing. I recommend her highly!
Agent replied · 8 August 2023
Marta - thank you for posting this kind recommendation!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers2 reviews
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buyers2 reviews
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Tenants1 review
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
About Jones Robinson Newbury
At Jones Robinson, estate agents in Newbury, we value your home. That simple phrase has two meanings for us. Of course, we value your home, as in we’ll come and tell you how much it’s worth. However, at Jones Robinson Estate Agents we also value your home, we realise how much it means to you. After all, it’s probably your most valuable asset. Located in the heart of Newbury, David Jones and Charles Robinson joined forces in 1998 and opened our estate agents branch in Bartholomew Street with just 7 staff and a handful of properties. Paul Hodgson also joined in 1998 and was made director in 2004. During the past 21 years the company has grown in stature to over 60 members of staff and five offices across West Berkshire, Wiltshire and Oxfordshire. As leading Newbury estate agents, our expert and friendly team are on hand to help whether you're looking to buy or sell. If you're keen to sell, our expert estate agents will help you to achieve the best price for your home and will be on hand to help you through every step of the process. If you're looking for a letting agent in Newbury, we can help you find an excellent rental home that suits your needs or help you find trustworthy and reliable tenants if you're looking to let. Newbury's Sales Manager is Beth Sharpe, and the team of valuers include Paul Hodgson, Paul Evans, Caroline Maddock, James Oldring and Edward Taylor, assisted by an ever-growing team of sales and administration staff. Our Lettings and Property Management departments are led by lettings manager Sian Cockerell, head of property management Anna Lyons, new business manager Laura Davenport and accounts manager Chloe Morey. Jo Woolley manages the group's Operations and Marketing functions.
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Questions about Jones Robinson Newbury
Has Jones Robinson won any awards?
Yes. Jones Robinson won Platinum in The Trusted Agent 2026 awards.
