5/5
GoogleJames has been very helpful.. advising me on the current housing market conditions in the area. I will be recommending him to friends and family..
Agent replied · 19 September 2023
Thank you so much for the recommendation, Angus!
Trusted Agent profile · Newbury · Berkshire
Verified
Jones Robinson Newbury reviews
★★★★★
1,935 reviews across 2 platforms
118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
Part of Jones Robinson, see every office.
Jones Robinson's office in Newbury, Berkshire, at 118 Bartholomew Street, is rated 4.8 out of 5 across 1,935 reviews on two platforms, including 1,930 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Jones Robinson won in 2026.
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers2 reviews
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buyers2 reviews
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Tenants1 review
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
About Jones Robinson Newbury
At Jones Robinson, estate agents in Newbury, we value your home. That simple phrase has two meanings for us. Of course, we value your home, as in we’ll come and tell you how much it’s worth. However, at Jones Robinson Estate Agents we also value your home, we realise how much it means to you. After all, it’s probably your most valuable asset. Located in the heart of Newbury, David Jones and Charles Robinson joined forces in 1998 and opened our estate agents branch in Bartholomew Street with just 7 staff and a handful of properties. Paul Hodgson also joined in 1998 and was made director in 2004. During the past 21 years the company has grown in stature to over 60 members of staff and five offices across West Berkshire, Wiltshire and Oxfordshire. As leading Newbury estate agents, our expert and friendly team are on hand to help whether you're looking to buy or sell. If you're keen to sell, our expert estate agents will help you to achieve the best price for your home and will be on hand to help you through every step of the process. If you're looking for a letting agent in Newbury, we can help you find an excellent rental home that suits your needs or help you find trustworthy and reliable tenants if you're looking to let. Newbury's Sales Manager is Beth Sharpe, and the team of valuers include Paul Hodgson, Paul Evans, Caroline Maddock, James Oldring and Edward Taylor, assisted by an ever-growing team of sales and administration staff. Our Lettings and Property Management departments are led by lettings manager Sian Cockerell, head of property management Anna Lyons, new business manager Laura Davenport and accounts manager Chloe Morey. Jo Woolley manages the group's Operations and Marketing functions.
Awards
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
Google5/5
GoogleThe service I received from Caitlin was second to none. I would highly recommend making contact with her for any house enquiries you may have!
Agent replied · 19 September 2023
Thanks so much for your kind recommendation - Caitlin will very much appreciate this!
5/5
GoogleMany thanks to Marcus and Vanessa in the lettings team. Professional and helpful when organising my rental property. Always responded quickly to queries and enquiries.
Agent replied · 19 September 2023
Thank you Joanna, we're so pleased to be able to help. Marcus and Vanessa will love reading your feedback!
5/5
GoogleVery good team, professional and always looking after us. Good experience so far. Shoutout to Caitlin and Caroline who helped me in my buying process.
Agent replied · 19 September 2023
Thank you, for leaving this kind review, Sérgio - We really appreciate you taking the time to post this! Caitlin and Caroline will love reading this!
4/5
GoogleMarcus was very Polite on the phone. He listened to me, and answered all my questions.
Agent replied · 15 August 2023
Yewande - thank you for posting this review! We really appreciate it!
5/5
GoogleClaire, Becky, and Vanessa have been fantastic from start to finish in helping us find a property to rent. The entire process, from our initial inquiry to receiving the keys soon has been smooth and stress-free. Thank you all for your exceptional service!
Agent replied · 24 October 2024
Thank you for taking the time to post this review, Alisha! We really appreciate it!
5/5
GoogleA very professional agency, and they genuinely want to help. Lisa is helping me through the process of renting, she’s really nice, responsive, and helpful. The customer service is really top tier.
Agent replied · 19 September 2023
Thank you Tatiana, that's great feedback for Lisa, she will be so pleased!
5/5
GoogleJo and Toyah were absolutely fantastic during the sale of my house. Jo got us more than the guide price and Toyah kept us updated throughout. We wouldn't think to go anywhere else when selling again!
Agent replied
Edward, thank you so much for posting this review, Jo and Toyah will really appreciate your feedback!
4/5
GoogleJude was friendly and professional during our home inspection. Appreciated the way she liaised with us before visiting.
Agent replied · 8 August 2023
Thank you, Chris for posting this kind review!
4/5
GoogleCaitlin was very helpful and I feel positive that she will be able to match me up with a property to rent soon.
Agent replied · 19 September 2023
Thank you for posting this lovely review, we really appreciate it, Janet!
5/5
GoogleMy partner and I had such a good experience with Jude on Saturday! We had two viewings with her and both were so informative, she answered all of our questions and made the whole usually overwhelming process so much smoother! We’ve now been accepted and we are so excited to move in to our new home! Thank you! :)
Agent replied · 17 November 2023
Alexandra - thank you for posting this lovely review! Jude has loved being of help!
5/5
GoogleAnisha was very professional, courteous, and most importantly helpful over the phone. Thank you
Agent replied · 19 September 2023
Thank you for posting this lovely review, Aladdin! We really appreciate it!
5/5
GoogleI cannot praise Debs highly enough, we had a very stressful sale and she kept me sane and I knew that I was in safe hands. Paul Hodgson was super professional and guided us with brilliant advice. Highly recommended!
Agent replied
Thank you for your feedback, Debs and Paul will be delighted to read your comments!
5/5
GoogleI spoke to Caitlin for the first time this morning in regards to viewing a property. She was friendly, knowledgable and keen to help.
Agent replied · 10 October 2023
Thank you for taking the time to post this review Emily! Catlin will be thrilled to read this!
5/5
GoogleElle was very responsive and helpful in setting up management visit thanks Glen
Agent replied · 19 September 2023
Glen - thank you for taking the time to post this review for Elle!
5/5
GoogleAnisha is extremely helpful, professional and friendly. It is an absolute pleasure doing business with Anisha.
Agent replied · 19 September 2023
Thank you taking the time to post this lovely review!
5/5
GoogleGreat service and professionalism! Great experience would definitely recommend! A special thanks to Jude very friendly and knowledgeable!
Agent replied · 19 September 2023
Thank you for taking the time to post this, Tomasz! Jude will love reading your kind comments.
5/5
GoogleWe recently let our property with Jones Robinson. The whole experience was stress free and the property was let on the first viewing. We were extremely impressed with their professionalism and customer service and found Lucy Coombes, Paige Bradley and Vanessa Burgess to be particularly helpful and answered all our queries straight away. Would definitely use them again.
Agent replied · 20 June 2024
Thank you for taking the time to post this lovely review! Lucy, Paige and Vanessa will love reading these kind comments.
5/5
GoogleWe purchased house with Jones Robinson and it was professional, transparent service. Thank you Toyah Leonard for all your help with the house purchasing.
Agent replied · 19 September 2023
Thank you Nikolai, Toyah was so pleased to have been of help and will love reading your feedback!
5/5
GoogleI spoke to Caitlin Fitzgerald when I called to book a viewing yesterday. She was very friendly, professional and made me feel at ease!
Agent replied · 19 September 2023
Thanks Luisa! We appreciate you taking the time to leave a review for Caitlin!
5/5
GoogleI spoke to Clare Bkack this morning enquiring after a property to rent. Clare was very good and understanding of my needs. Excellent service!!!
Agent replied · 19 September 2023
Thank you so much for taking the time to post this Norbert! Clare has loved being of help and will love reading your feedback!
5/5
GoogleCaitlin was excellent and prompt in arranging a viewing and answered all my queries about the suitability of the property. Would recommend without hesitation.
Agent replied · 19 September 2023
Simone, thank you posting this lovely recommendation, we really appreciate it! Caitlin will be delighted to read this!
5/5
GoogleCaitlin was very helpful and lovely to speak to. Helped answer any questions and got us booked in for our viewing. Great customer care!
Agent replied · 19 September 2023
Thanks Alexandra! Catlin will be delighted to read your lovely comments.
5/5
GooglePaula Rudge was extremely diligent and we appreciated the regular updates. Paula was very proactive and chased the various stakeholders as our purchase progressed. Great communication and professional. Would highly recommend.
Agent replied · 19 September 2023
Thanks Matt, Paula will very much appreciate your kind feedback - she loved being of help!
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Questions about Jones Robinson Newbury
Has Jones Robinson won any awards?
Yes. Jones Robinson won Platinum in The Trusted Agent 2026 awards.
