Trusted Agent profile · Newbury · Berkshire
Verified
★★★★★
1,942 reviews across 2 platforms
118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
Part of Jones Robinson, see every office.
Jones Robinson's office in Newbury, Berkshire, at 118 Bartholomew Street, is rated 4.8 out of 5 across 1,942 reviews on two platforms, including 1,937 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Jones Robinson won in 2026.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
At Jones Robinson, estate agents in Newbury, we value your home. That simple phrase has two meanings for us. Of course, we value your home, as in we’ll come and tell you how much it’s worth. However, at Jones Robinson Estate Agents we also value your home, we realise how much it means to you. After all, it’s probably your most valuable asset. Located in the heart of Newbury, David Jones and Charles Robinson joined forces in 1998 and opened our estate agents branch in Bartholomew Street with just 7 staff and a handful of properties. Paul Hodgson also joined in 1998 and was made director in 2004. During the past 21 years the company has grown in stature to over 60 members of staff and five offices across West Berkshire, Wiltshire and Oxfordshire. As leading Newbury estate agents, our expert and friendly team are on hand to help whether you're looking to buy or sell. If you're keen to sell, our expert estate agents will help you to achieve the best price for your home and will be on hand to help you through every step of the process. If you're looking for a letting agent in Newbury, we can help you find an excellent rental home that suits your needs or help you find trustworthy and reliable tenants if you're looking to let. Newbury's Sales Manager is Beth Sharpe, and the team of valuers include Paul Hodgson, Paul Evans, Caroline Maddock, James Oldring and Edward Taylor, assisted by an ever-growing team of sales and administration staff. Our Lettings and Property Management departments are led by lettings manager Sian Cockerell, head of property management Anna Lyons, new business manager Laura Davenport and accounts manager Chloe Morey. Jo Woolley manages the group's Operations and Marketing functions.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
5/5
GoogleMarcus Wenczek at the Newbury branch of Jones Robinson Estate Agents has been very helpful with arranging viewings on rental properties. Very polite and knowledgeable regarding the current market.
Jacqueline, thank you for posting this lovely review! Marcus will be thrilled to read this!
5/5
GoogleMarcus was really helpful, he give me all information I need and just make everything looking so much easier. Highly recommend Marcus !
Angelika - thank you for posting this lovely recommendation! Marcus has loved being of help!
5/5
GoogleThis rating is specifically for Paula Rudge. I used one of their recommended conveyancers and mortgage broker and unfortunately my personal experience with both wasn’t good. Paula supported me through the process, kept in regular contact, and went the extra mile when things had’t progressed. Frustratingly, it took 6 months for an empty 1 bedroom flat with no chain to be completed. Without Paula’s support it would probably have been longer and very much appreciate the help she gave.
Thank you for taking the time to post this review Rebecca! Paula has been delighted to be of help and will love reading these comments.
5/5
GoogleI have just completed on a sale through Jones Robinson- my experience was a very positive one. In particular Paul and Harris were fabulous - Paula Rudge Managed the conveyancing and communication within the chain between solicitors and … More
Raine, this is fabulous feedback, thank you so much. Paul, Harris and Paula will really appreciate your comments and hope we can be of service to you again in the future.
5/5
GoogleI had a viewing with Rhian Venning at Southbrook House last month. I was really impressed with the viewing, Rhian was friendly, helpful and able to provide lots of information on the the property and answer my many questions!
Thank you so much for this review Hannah, we really appreciate it and Rhian will be pleased to read your comments!
5/5
GoogleI found a premium house in Newbury and was a little surprised to find it being sold by Jones Robinson but in hindsight I'm delighted - Paul and his team couldn't have been more helpful. They accommodated numerous visits to the property, did … More
Many thanks for your kind comments Sam, we really appreciate it and hope you have settled in!
5/5
GoogleThis was my first time renting via an agent and I would just like to say thank you to Vanessa Burgess and team for always getting back to me quickly and making this process as smooth as possible. Much appreciated.
Thank you so much, Talitha, we are so pleased you were happy with the service provided by our lettings department and Vanessa will very much appreciate your comments!
5/5
Googletoday I met Jude B. very nice person. checking the apartment went in a very nice atmosphere, Jude is a very helpful person!
Thank you for posting this review, Katarzyna! Jude will reading your kind comments.
5/5
GoogleClare was very helpful in assisting us to find a place to rent. She supported us throughout the process - she's highly recommended!
Thank you for posting this kind recommendation, Callum! We really appreciate it!
5/5
GoogleWe were delighted with the service provided by all members at Jones Robinson. I would like to specifically mention Paige who handled our property. She was so kind and professional. Very helpful and understanding. We are looking forward to our new beginning in Oxfordshire after living in London for almost 20 years.
Thank you for taking the time to post this kind review, Hasitha! Paige has loved being of help.
5/5
GoogleJude was again well prepared and very efficient during the management visit, thank you very much.
Thank you for taking the time to post this review, Anika!
5/5
GoogleSold through Jones Robinson and bought through purple bricks and I must say that Caroline was amazing and made sure everyone new what was going on and made sure everyone was doing what they are ment to Amazing
Thank you Daniel, we really appreciate you taking the time to post a review for Caroline, she will be delighted!
5/5
GoogleCatlin was professional, and provided me with clear explanation of the next steps,and made the viewing process seamless and simple. Thanks. Kind Regards, Abel Lyttle.
Abel - thank you for taking the time to post this kind review! Caitlin will be delighted to read this!
5/5
GoogleI was shown around a flat by Caitlin. Flat was immaculate and the viewing was carried out professionally with all of my questions being answered.
Max - thank you for posting this kind review! Caitlin will love reading this!
5/5
GoogleWe purchased a property advertised by Jones Robinson and are delighted to say that we received exceptional support from the team, especially Paula Rudge, who was always extremely helpful, responsive and proactive. We would most definitely use Jones Robinson in the future.
Thank you for your review Jake, Paula is delighted to read your comments!
5/5
GoogleWould just like to say what a very enjoyable and professional experience I had when looking for rental properties. Clare Hayman-Black is an absolute asset to your business
Thank you so much for posting this review, Debra! We really appreciate it, Clare will love reading your comments!
5/5
GoogleMarcus Wenczek was extremely helpful during my telephone conversation. Experience was positive, professional and effective. I highly recommend Marcus for advice, direction and service. Excellent customer service .
Madalina, thank you for posting this review for Marcus! He will be delighted to read these comments.
5/5
GoogleAnisha has been great, prompt with answering any queries and friendly too 😊. …
Thank you for posting this kind review, Jennifer! Anisha will love reading these comments!
5/5
GoogleI have just completed on my first property purchase and couldn't be happier with Jones Robinson. I talked with Caroline throughout the process. She was extremely helpful and dealt with the issues I faced. She checked in with me regularly and spoke to me in a way that I understood. Having never done this before I was often confused by what the solicitors were telling me and she was able to help. Cannot recommend them enough.PositiveResponsiveness, Quality, Professionalism
Thanks Vikki that's a great review for Caroline, she will very much appreciate your feedback. We hope you are soon settled in your first home!
5/5
GoogleWe bought our house in Newbury through Jones Robinson. Everything went smoothly and the staff were very friendly and kept me abreast of the buying process with lots of regular email updates. They opened the house for us to measure up before … More
Thanks James, we are delighted to receive your comments, hope you are all settled in now and have received all your other mugs by now!
5/5
GooglePaul Hodgson has been exceptionally professional and supportive throughout the time that Jones Robinson worked with us. He gave us excellent advice when valuing the house and we chose to go with the company because of Paul and his team's … More
Thank you for taking the time to post your feedback, Catherine, we really appreciate it. We hope we can help further at some point in the future!
5/5
GooglePaul Hodgson and his team, including Nicky Simpson, were amazing. Any obstacles were treated as challenges to be surpassed and were in fact simply brushed aside. We had our property on the market with a different estate agency for several … More
Lovely feedback, David, thank you so much - Paul and Nicky will be delighted to read your comments!
5/5
GoogleMarcus has been very helpful in arranging viewings and re-arranging where necessary. Has been advising on and answering all my queries. Thanks again.
Thank you, Lloyd! Marcus has loved being of help!
5/5
GoogleMarcus & Caitlin were exceptional with their correspondence and communication whilst recently considering a rental property from yourselves, highly recommended...Derek
Thank you for posting this kind recommendation! Marcus and Caitlin will love reading your kind comments.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Jones Robinson won Platinum in The Trusted Agent 2026 awards.
