5/5
GoogleJust to add to my previous rating Jude was the fantastic agent that delta with us. Keep up the good work
Agent replied · 15 August 2023
Thank you for posting this kind recommendation, Jorg! We really appreciate it!
Trusted Agent profile · Newbury · Berkshire
Verified
Jones Robinson Newbury reviews
★★★★★
1,935 reviews across 2 platforms
118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
Part of Jones Robinson, see every office.
Jones Robinson's office in Newbury, Berkshire, at 118 Bartholomew Street, is rated 4.8 out of 5 across 1,935 reviews on two platforms, including 1,930 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Jones Robinson won in 2026.
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers2 reviews
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buyers2 reviews
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Tenants1 review
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
About Jones Robinson Newbury
At Jones Robinson, estate agents in Newbury, we value your home. That simple phrase has two meanings for us. Of course, we value your home, as in we’ll come and tell you how much it’s worth. However, at Jones Robinson Estate Agents we also value your home, we realise how much it means to you. After all, it’s probably your most valuable asset. Located in the heart of Newbury, David Jones and Charles Robinson joined forces in 1998 and opened our estate agents branch in Bartholomew Street with just 7 staff and a handful of properties. Paul Hodgson also joined in 1998 and was made director in 2004. During the past 21 years the company has grown in stature to over 60 members of staff and five offices across West Berkshire, Wiltshire and Oxfordshire. As leading Newbury estate agents, our expert and friendly team are on hand to help whether you're looking to buy or sell. If you're keen to sell, our expert estate agents will help you to achieve the best price for your home and will be on hand to help you through every step of the process. If you're looking for a letting agent in Newbury, we can help you find an excellent rental home that suits your needs or help you find trustworthy and reliable tenants if you're looking to let. Newbury's Sales Manager is Beth Sharpe, and the team of valuers include Paul Hodgson, Paul Evans, Caroline Maddock, James Oldring and Edward Taylor, assisted by an ever-growing team of sales and administration staff. Our Lettings and Property Management departments are led by lettings manager Sian Cockerell, head of property management Anna Lyons, new business manager Laura Davenport and accounts manager Chloe Morey. Jo Woolley manages the group's Operations and Marketing functions.
Awards
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
Google5/5
GoogleThank you Anisha for your help! You are a very helpful and nice person :)
Agent replied · 2 October 2023
Thank you, Damian!
5/5
GoogleHave worked with Jones Robinson on several occasions and repeatedly the company, and every one of their staff, are unerringly professional, considerate and efficient . They are highly recommended for their skills in sales as well as purchasing and are always first go-to for anything property related.
Agent replied · 20 June 2024
Thank you, Jane! We really appreciate you posting this review.
5/5
GoogleLovely service. Anisha was enthusiastic, responsive and attentive, and Jude hosted a friendly and inviting viewing!
Agent replied · 19 September 2023
Thank you for posting this fabulous review, Adam!
5/5
GoogleExcellent service throughout our move. We specifically dealt with Paige who was always a great help.
Agent replied · 19 September 2023
Thank you for posting this review, Krishan!
5/5
GoogleLovely and friendly, Jo and Toyah were with me every step of the way with a mixture of professionalism and understanding. I'm overjoyed to have completed today and I couldn't have done it without them. First class
Agent replied
Thank you James - Jo and Toyah were delighted to be of help to you and will really appreciate your very kind comments!
5/5
GoogleBecky Cox has been extremely professional and helpful. She is prompt in her responses and follow ups. Just super efficient. Thanks Becky!!
Agent replied · 15 August 2023
Thank you, Sasha for posting this kind review! We really appreciate it!
5/5
Googleyes, had a lovely experience with your young admin Caitlin. Very helpful and extremely professional and had handled everything smoothly without complaint. Thank you Caitlin Mimi
Agent replied · 19 September 2023
Thank you, Andrew, Caitlin will love reading your feedback.
5/5
GoogleCaitlin is highly professional and very competent when dealing with any queries. She always makes you feel like she will help you as much as possible.
Agent replied · 19 September 2023
Thank you Sue, Caitlin will really appreciate your comments!
4/5
GoogleClaire was really helpful . She briefed the property details nicely and also arranged viewing for me . Overall it was a good customer experience .
Agent replied · 19 September 2023
Thank you for posting this kind review, Raja! Clare will love reading this!
5/5
GoogleSpoke to Harris from the Jones Robinson team and he was extremely helpful. He genuinely tried to understand what I was looking for but also made some additional suggestion which demonstrated good business acumen and great local knowledge. Thank you.
Agent replied
Thank you for your comments, that's super feedback about Harris, he will be delighted to hear that!
5/5
GoogleI have dealt with Jones Robinson for purchase of a property and my experience dealing with them has been stupendous. I have personally dealt with Paula Rudge. I am impressed with her follow up with … More
Agent replied
Thanks Rahul that's a great review for Paula, she has enjoyed helping you and will really appreciate your comments!
5/5
GoogleAnisha was very patient and understanding of my situation. Wonderful talking to her
Agent replied · 26 October 2023
Thank you for posting this kind review, Margaret! We really appreciate it!
5/5
GoogleHave recently sold my property through Jones Robinson and found them to be reliable, professional and friendly. Paula Rudge was particularly helpful guiding us through the process to exchange and completion 👍 …
Agent replied
Thank you Hayley, we appreciate you taking the time to post your review and Paula will be grateful to receive your feedback!
5/5
GoogleClaire Black was amazing. She made this whole experience stress free and very enjoyable. She went above and beyond 🙏👏👏 …
Agent replied · 8 August 2023
Thank you for posting kind review Lee! Clare will love reading your lovely feedback.
5/5
GoogleMarcus has been one of the best letting agents I’ve dealt with recently. Courteous and very professional!
Agent replied · 8 August 2023
João - thank you for posting this kind review for, Marcus!
5/5
GoogleSold rented and bought my house through Jones Robinson. Simply your best local Estate agent by mile. I can definitely recommend it. Many thanks to Caroline Maddock the Queen of Southbrook house at Newbury.
Agent replied
Thanks Mus - that's a great review! We really appreciate your kind words and Caroline will love your feedback!
5/5
GoogleHad my house sale through JR and the 'sales progression' by Paula was fabulous. She kept me updated, chased solicitors, buyer's buyers, and was brilliant at making sure the whole chain got over the line. Awesome!
Agent replied
Thanks for posting your review Barbara, it's so kind of you. Paula loved being of help!
5/5
GooglePaige was amazing in helping us find a new home, thank you for everything!
Agent replied · 19 September 2023
Thank you! Paige will love reading these kind comments.
5/5
GoogleThank you for your visit today Jude Buckley, rio was happy to meet you. You were very professional and friendly.
Agent replied · 19 September 2023
Maureen - thank you for taking the time to post this review! Jude has loved being of help!
5/5
GoogleWe had a viewing with Jude who was very friendly and helped us find our new home. Thanks Jude!
Agent replied · 19 September 2023
Thank you for taking the time to post this lovely review! Jude has loved being of help!
5/5
GoogleCaitlin was very kind in answering my questions and provided good guidance regarding our search for a new property.
Agent replied · 19 September 2023
Thank you for this kind review, Rafael - Caitlin has loved being of help!
5/5
GoogleJude was really friendly and was able to answer all the questions I had about the property i viewed.
Agent replied · 19 September 2023
Thanks for your review - Jude has loved being of help to you!
5/5
GoogleThank you Caitlin for your prompt response and advise on all my queries. I can definitely say that I had a very good experience today.
Agent replied · 19 September 2023
Thank you for posting this kind review, Anand! Caitlin will love reading this!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Jones Robinson Newbury
Has Jones Robinson won any awards?
Yes. Jones Robinson won Platinum in The Trusted Agent 2026 awards.
