Trusted Agent profile · Newbury · Berkshire
Verified
★★★★★
1,942 reviews across 2 platforms
118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
Part of Jones Robinson, see every office.
Jones Robinson's office in Newbury, Berkshire, at 118 Bartholomew Street, is rated 4.8 out of 5 across 1,942 reviews on two platforms, including 1,937 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Jones Robinson won in 2026.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
1/5
GoogleHad a chat with Lisa on Thursday, and I thought it was brilliant service and very professional at the time and then received an email later of a viewing without any details of time and house address but requesting to fill a review here for … More
Could you please send further details to me at jo.woolley@jonesrobinson.co.uk as we are unable to identify you and I would like to investigate this matter further. Thank you.
5/5
GoogleI have been using the property management service for a couple of years now, it provides a hassle free way of being a landlord. As an accidental landlord, this has allowed me to keep the property as an investment. Of course it comes at a … More
Thank you Cam, we are so pleased to read your feedback, Lucy and the property management team really appreciate you posting a review for them!
5/5
GoogleSelling during a pandemic and trying to beat the March 31st deadline was never going to be easy but from James arriving to value our home to handing the key into the office for the purchaser to collect, the Team could not be faulted. Once … More
Thank you so much for your very kind words - we really appreciate it, and James and Caroline will certainly be thrilled to read your comments! We have enjoyed being of help and hope we can help again in the future.
4/5
GoogleI sold my house throughJones Robinson. I have to say I was not overly impressed by the sales team although perhaps this was due to the current pandemic. I was quite disappointed apart from with a lovely lady called Karen who did some of the … More
Thank you for your comments Tricia which I will relay to the sales team. Karen and Caroline will very much appreciate your feedback!
5/5
GoogleI was very impressed with the sales team led by Beth. During the sale of my house, I received regular feedback and was kept up to date with progress. Once the sale had been achieved, Paula took over and she also kept in regular contact. … More
Thank you Hilary, we really appreciate you taking the time to post a review for our Newbury sales team - Beth and Paula will be thrilled to read your feedback and loved being of help!
1/5
GoogleFinally got my property back from Jones Robinson, as well as leaving the heating on for six months in an empty property without my knowledge meaning a cost to me just shy of £700 I've just discovered that my tenants have had no heating (the … More
We are obviously very disappointed to read your comments and will review your feedback with our property management department.
5/5
GoogleHad a telephone conversation with Marcus this morning. Beyond helpful with showing me other properties that matched the criteria myself and my partner described. Very personable & chatty, thank you so much !
Jasmine - thank you for taking the time to post this kind review! Marcus will love reading your comments.
5/5
GoogleJude from Jones Robinson hosted a viewing of a beautiful property for me and was very professional, friendly and informative. I would happily recommend.
Thank you for posting the kind recommendation, Chris. Jude has loved being of help.
5/5
GooglePaula at Jones Robinson is brilliant. Professional, passionate, reliable, tenacious and knowledgeable, everything you want and need when looking at buying or renting a property. I would absolutely trust Paula with this process every time. Outstanding in what she does!
Lisa, thank you for taking the time to post this fabulous review for Paula! She will love reading this!
5/5
GoogleAbsolutely faultless service provided by all the team at Jones Robinson, from our initial viewing with Karen, who was particularly accommodating and very knowledgeable, through Paul who has been acting on the legal side, but primarily from … More
Thanks so much Jon, this a great review and we really appreciate your feedback! Karen, Paul and Tayler will be so pleased to read your kind words.
5/5
GoogleI acquired a property recently through Jones Robinson and was impressed with their overall professionalism from start to finish. A special shout-out for Paula. She was involved in following the deal through and was particularly helpful by … More
Thank you so much for your comments, Graham! Paula will really appreciate your comments!
5/5
GoogleGood experience with Paula and Caroline at JR - professional, informative and considerate throughout sale of our house. Happy to recommend.
Nicki - thank you for posting this recommendation for Paula and Caroline!
5/5
GoogleHad quite a good experience with the jones robinson team ,especially caitlin,so friendly,so helpful,taking you through every detail,a true proffesional who knows what customer care and satisfaction is all about,deserves more than 5 stars ,thumbes up caitlin
Thank you for taking the time to post this lovely review, Edward! Caitlin will be thrilled to read this!
5/5
GoogleBecky robinson was fantastic over the phone !, very lovely to talk to and super quick and efficient at her job !, great lady !
Thank you for posting this kind review, Leon! Becky has loved being of help.
5/5
GoogleI viewed four properties today , Rachel Crayton conducted the tour and I have to say she was extremely helpful, pleasant and professional. Thank you very much Rachel .
Thank you for posting this kind review, Robert! Rachel has loved being of help.
5/5
GoogleMy queries were responded to quickly and in a businesslike way. A breath of fresh air in an industry where, often- the buyer is subjected to a merry go round, and plays second fiddle. Buyer with only 500k to spend.
Thank you for your 5 star review, Clive. We are pleased we meet your expectations!
5/5
GoogleI found 2 properties today which I wanted to view, I sent in my request and within minutes had a call from Clare Black who walked me through the properties and booked me in, she was super friendly and helpful!
Thanks Ben! We really appreciate you taking the time to post this lovely feedback! Clare will be delighted to read this!
5/5
GoogleProfessional service from the Lettings agent Marcus and Lucy. Helped us finding a place and kept us informed about the steps throughout. Went out of their way to ensure we are booked for a viewing, very professional and personal service.
Thank you for posting this lovely review, Nazat! Marcus and Lucy will be thrilled to see your kind comments!
5/5
GoogleMe and my wife had a viewing with Vincent from Jones Robinson Estate Agents who was very kind and informative during the tour. He had all the information ready and was also helping us understand the general life the area.
Thanks Dominik, we really appreciate you taking the time to post these kind comments, Vincent will love reading your feedback!
5/5
GoogleSold a property for the first time with Jones Robinson Newbury. It turned out to be a very complex and time consuming sale for various reasons but their sales progression team (in particular, Paula) was outstanding in keeping all parties up to date and chasing where needed. Outstanding service and would highly recommend.
Thank you for posting this review, Daniel, which Google have now published. Paula will be delighted to read your comments and we really appreciate the feedback!
5/5
GoogleFantastic experience with Caitlin at Jones Robinson Estate Agents today. She was unbelievably attentive and helpful while supporting myself and my partner with our property search. First estate agent across the entire time we have been … More
Thank you, Lisa, for taking the time to post this! Caitlin will be delighted to read these comments.
5/5
GooglePaige helped me through the process smoothly. She is very helpful and proactive to solve any queries. All the best Paige and once again thanks for all your effort.
Thank you, Abhishek! Paige has loved being of help.
5/5
GoogleToyah and Joanne were absolutely fabulous, highly recommended
Thank you so much for your comments, we really appreciate it! Jo Woolley
5/5
GoogleAlways a pleasure when Jude Buckley visits for the house inspections! She always makes the experience as enjoyable as it can possibly be! From Kenny and Sam x
Thank you, Kenny, for taking the time to post this review for Jude!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
At Jones Robinson, estate agents in Newbury, we value your home. That simple phrase has two meanings for us. Of course, we value your home, as in we’ll come and tell you how much it’s worth. However, at Jones Robinson Estate Agents we also value your home, we realise how much it means to you. After all, it’s probably your most valuable asset. Located in the heart of Newbury, David Jones and Charles Robinson joined forces in 1998 and opened our estate agents branch in Bartholomew Street with just 7 staff and a handful of properties. Paul Hodgson also joined in 1998 and was made director in 2004. During the past 21 years the company has grown in stature to over 60 members of staff and five offices across West Berkshire, Wiltshire and Oxfordshire. As leading Newbury estate agents, our expert and friendly team are on hand to help whether you're looking to buy or sell. If you're keen to sell, our expert estate agents will help you to achieve the best price for your home and will be on hand to help you through every step of the process. If you're looking for a letting agent in Newbury, we can help you find an excellent rental home that suits your needs or help you find trustworthy and reliable tenants if you're looking to let. Newbury's Sales Manager is Beth Sharpe, and the team of valuers include Paul Hodgson, Paul Evans, Caroline Maddock, James Oldring and Edward Taylor, assisted by an ever-growing team of sales and administration staff. Our Lettings and Property Management departments are led by lettings manager Sian Cockerell, head of property management Anna Lyons, new business manager Laura Davenport and accounts manager Chloe Morey. Jo Woolley manages the group's Operations and Marketing functions.
Tell us what you need and we'll pass your enquiry to Jones Robinson and up to three other top-rated agents near Newbury.
Want every enquiry from this page to come to you only? Upgrade to View Agents
Yes. Jones Robinson won Platinum in The Trusted Agent 2026 awards.
