Trusted Agent profile · Newbury · Berkshire
Verified
★★★★★
1,942 reviews across 2 platforms
118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
Part of Jones Robinson, see every office.
Jones Robinson's office in Newbury, Berkshire, at 118 Bartholomew Street, is rated 4.8 out of 5 across 1,942 reviews on two platforms, including 1,937 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Jones Robinson won in 2026.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
5/5
GoogleHaving been looking for a rental property due to work commitments we were becoming a little overwhelmed by the process until we found a property with Jones Robinson. Lisa P assisted us superbly throughout and within a week had viewed and … More
Thanks Dawn, that's such brilliant feedback - Lisa will be so pleased to read your comments!
1/5
GoogleThey are charging £649 as a 'tenancy set up charge' When I compared this against other local agents this is more than double what most charge for a comparable property (triple what some charge) Shame that I had to turn down renting a house I like because of unjustifiably high letting agent fees.
We are obviously disappointed to receive your feedback, Mr Smith. Our Lettings Director, Joel Osbourne, would be very happy to speak to you and his DDI is 01635 275019.
5/5
GoogleVery pleased with Jones Robinson in the recent sale of our house. Michael and team were a pleasure to work with. They combined professionalism and personal touch. Everything felt under control. I would work with them again.
5/5
GoogleHave begun a new tenancy process with Rhian Venning as our main point of contact - pleased to say the process gas been very smooth despite hiccups in the referencing process, not caused by Jones Robinson. Would definitely recommend them as … More
Thank you Benjamin, we really appreciate you taking the time to post a review for Rhian on our Lettings team - she is very happy to be of help!
5/5
GoogleMoving house remains one of the most stressful things, add a hectic work schedule in the NHS during a global pandemic and it's almost off the scale. Jones Robinson's Paula Rudge however made it manageable, putting in hours of time and … More
Thanks so much for your kind words, Liz, we really hope your move goes well - Paula and Ed loved being of help! And we are, of course, grateful to you and your NHS colleagues for all your hard work at this difficult time.
5/5
GoogleI really had a great experience with Anisha. I couldn't recommend her more! She was very professional and are just great person to take care of my all need.
Henrick - thank you for taking the time to post this lovely recommendation for Anisha! She has loved being of help!
2/5
GoogleFirst time Im renting from this agency. The offers are almost the best and the flats are nice for the price, Although I had my worst experience with them. I arranged my first viewing on 24/09/2020 at 10:15 and they confirmed my viewing by email. The night before my viewing I called the agent and I asked her if she is 100% coming for viewing and I even explained that I come from another city and will be on the way around 3 hours to get there. I took a day off work and went all the way to Newbury but no agent was there!!!! I called the agency and the agent only apologized that they forgot to email me and cancel the appointment since someone else took the flat. I was literally crying on the way home. I had lots of things to do at work. I lost lots of money buying ticket to Newbury, taking a day off work, plus the energy I wasted. It is really inconsiderate and irresponsible not being bothered to even email and cancel an appointment. Specially because I emphasized that I came from a far city. After that I found good offers in the website and I went and viewed a couple of other properties. This time my agent was quite helpful. Although when I called her and asked her if she can speed up the procedure since it’s getting too late, she answered that she is in a rush and has lots of things to do and can’t do this faster only because I’m in a rush, the concept in fair enough but the way she talked was a bit rude and not appropriate. In general the offers this agency has, are good but the staff are not as professional as they should be. I think if u find the same offer in any other agency, definitely go for the other one.
5/5
GoogleThe service provided my Jones Robinson was exceptional. During a very difficult time Poppy made the whole experience of finding a new home and moving into it a stress free process. I can't thank her enough. Regards Paul
5/5
GoogleJust amazing to deal with, we had a tight timeframe to work with but everyone was just amazing to deal with, chasing up when needed and allowing us to by our 1st house. … More
Darren, this is a lovely review thank you for taking the time to post this for Paula.
5/5
GooglePaula, you're dedication local knowledge are second to none! Thank you so much for your help !
Thank you for posting this kind review!
5/5
GoogleJude Buckley arrived early also explain in detail of the property and show me around the property .
Thank you, Oluwadamilare. We really appreciate it!
5/5
GoogleI would highly recommend Jones Robinson - they provided a flawless service in the buying process (just over 4 months). They were always available and quick to cater to our various needs and challenges, being very proactive to move things … More
Thank you Joshua, we are so grateful for your review - Mollie, Beth and Nicky will all be thrilled to read your feedback!
5/5
GoogleJones Robinson have been extremely helpful & patient with my elderly dad and the selling of his house. Although the sale isn't yet finalised , Paula Rudge has dealt with every aspect in a kind & thorough way. The sale is not an easy one … More
Thank you Donna, Paula will really appreciate this feedback and is working hard to get you exchanged as soon as possible!
5/5
GoogleI would like thank all of the team at Jones Robinson. In particular, Amber and Mollie who were on hand to help me with paper work during lock down. They have been so helpful throughout the process and I would have been really stuck without … More
Thank you for your comments Jayne, we are so grateful. Paula, Amber and Mollie will be delighted to read your feedback and were very pleased to be of help!
5/5
GoogleClare black has been absolutely fantastic in helping me find a property to rent and helping get through the paper work, she managed to get me a house to rent in just over a week.
Thank you, James for leaving this kind review! Clare will be delighted to read these comments!
5/5
GoogleI received excellent service from Paul Hodgson, when dealing with the initial negotiations for my property purchase with Jones Robinson. I also received fantastic service from Paula Rudge, throughout the months of … More
Thanks Amy - that's super feedback for Paul and Paula - we really appreciate you taking the time to post a review!
5/5
GoogleThe entire process with Jones Robinson has been faultless, from start to finish. From James Oldring putting our property on the market and helping to drive viewings, Mollie in the office keeping us constantly up to date with the next … More
Thank you both for this fantastic review - we really do appreciate it! James, Mollie and Caroline will be thrilled to read your feedback!
5/5
GoogleHugely impressed. When considering how to market our house, we considered using a low-cost online agent, but decided in the end to use a traditional High Street agent - we suspected we'd need their expertise to chase the transaction through … More
Adrian, we are so pleased you have taken the time to post this fabulous review, it's wonderful to read! Paul and Caroline will be absolutely chuffed and were very pleased to be of help! We hope your move goes smoothly and look forward to being of service again in the future.
5/5
GoogleI post this review having started a purchase through Jones Robinson that through no fault of theirs sadly became one which could not proceed. However, Jo was about the most professional agent I have ever dealt with. She was friendly, … More
That's very kind of you to post a review, Richard, and we are sorry your transaction did not proceed - Jo will really appreciate your comments!
5/5
GooglePaula Rudge helped us with purchasing our house. She was the only person who tried to arrange everything quickly and understandably for us. We had better contact with her than with our lawyers. It was she who contributed to the … More
Thank you Jolanta, this is great feedback for Paula, she will be so pleased and loved being of help to you!
5/5
GoogleI can't rate Becky enough - attentive, understanding and supportive during a stressful time. A very approachable and client-centred approach. Thank you.
Thank you for posting this kind review, Sophie. Becky will love reading these kind comments.
5/5
GoogleThe service was very professional from valuation to exchange of contracts. Although there were challenges along the way (which were not the fault of Jones Robinson) Caroline Maddock worked hard to get every thing sorted out as quickly as possible. I would certainly use them again.
Thank you Nicola, we really appreciate you taking the time to post a review for us - Caroline loved being of help!
5/5
GoogleIt was a pleasure to have a viewing of the property with Jude Buckley. She answered all our questions professionally and was very attentive and helpful. Thank you very much!
Thank you for posting this review, Andrii! We really appreciate it!
1/5
GoogleOur dealings with one of the directors and share holders of this branch regarding a property was appalling. We found him to be rude, pushing and belittling. Our offer was rejected (disappointing but these things happen) on a property being … More
Sarah, I have spoken to the director involved who is very sorry to hear that you are so upset about your conversation with him over six months ago regarding your offer. The agent who valued your property in August last year, however, was not the same member of staff and indeed left our employment shortly after. We hope you will reconsider using us in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
At Jones Robinson, estate agents in Newbury, we value your home. That simple phrase has two meanings for us. Of course, we value your home, as in we’ll come and tell you how much it’s worth. However, at Jones Robinson Estate Agents we also value your home, we realise how much it means to you. After all, it’s probably your most valuable asset. Located in the heart of Newbury, David Jones and Charles Robinson joined forces in 1998 and opened our estate agents branch in Bartholomew Street with just 7 staff and a handful of properties. Paul Hodgson also joined in 1998 and was made director in 2004. During the past 21 years the company has grown in stature to over 60 members of staff and five offices across West Berkshire, Wiltshire and Oxfordshire. As leading Newbury estate agents, our expert and friendly team are on hand to help whether you're looking to buy or sell. If you're keen to sell, our expert estate agents will help you to achieve the best price for your home and will be on hand to help you through every step of the process. If you're looking for a letting agent in Newbury, we can help you find an excellent rental home that suits your needs or help you find trustworthy and reliable tenants if you're looking to let. Newbury's Sales Manager is Beth Sharpe, and the team of valuers include Paul Hodgson, Paul Evans, Caroline Maddock, James Oldring and Edward Taylor, assisted by an ever-growing team of sales and administration staff. Our Lettings and Property Management departments are led by lettings manager Sian Cockerell, head of property management Anna Lyons, new business manager Laura Davenport and accounts manager Chloe Morey. Jo Woolley manages the group's Operations and Marketing functions.
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Yes. Jones Robinson won Platinum in The Trusted Agent 2026 awards.
