Trusted Agent profile · Newbury · Berkshire
Verified
★★★★★
1,942 reviews across 1 platform
118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
Part of Jones Robinson, see every office.
Jones Robinson's office in Newbury, Berkshire, at 118 Bartholomew Street, is rated 4.8 out of 5 across 1,942 reviews on 1 platform, including 1,937 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Jones Robinson won in 2026. See how it compares with other estate agents in Newbury.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
4/5
GoogleGreat customer service. Spoke with Clare Black and she was able to organise viewings on short notice while also recommending similar properities to the decription I had provided her in no time at all.
Thank you for your review - Clare will love reading your comments!
5/5
GoogleThe team at Jones Robinson were fantastic and helped the process run very smoothly. Both Clare Black and Lucy Cook have been a great help with communication and I would highly recommend the company.
Thank you Liam, Clare and Lucy will be so pleased to read your feedback!
5/5
GoogleIt’s true to say that a great business is built on the strength of its foundations - just like any good building. A strong business is supported from the bottom up by amazing staff. The team at Jones Robinson are the strongest foundations … More
THANK YOU! This is such a fabulous review, Lou, it's so kind of you to post your feedback, we really do appreciate your comments!
4/5
GoogleI dealt with Alex Harrison from Jones Robinson for a deposit return on a rental property. He was polite and professional at all contact and gave me a reference for a new tenancy application. … More
5/5
Googlemy family is looking for an apartment in Newbury. Contacting the agency, Clare Black contacted us very promptly. We have received answers to our questions. Very friendly and professional. thanks.
Thank you for posting this lovely review, Irina!
5/5
GoogleJones robinson estate agents: Caitlin Fitzgerald.she is a very friendly lady who does her job very well and fast. thank you very much. and good luck in your life👍 …
Thank you, Sedat for posting this lovely review for Caitlin! She will love reading this!
1/5
GoogleJust wish if I could give 0 stat. A very irresponsible and ignorant staff with no respect to people’s lives or circumstances. After arranging a viewing, and came over 3 hours travel time they managed (Lucy) to rent the place to someone else … More
We are obviously disappointed to read your comments, however, on checking with our Lettings department, we have processed a full refund of your holding deposit today, we have not charged you for the referencing and we are unable to comment regarding the landlord's decision. As you will see from our many other legitimate reviews, our staff are certainly not as you describe.
5/5
GoogleI cannot thank or recommend Jo and Toyah at the Newbury branch enough!!! If you want to be in safe hands - call them. I have gone through, over time, both a purchase and sale through these wonderful ladies. As an ex-agent I have been so … More
What lovely comments, Clare thank you so much, we really do appreciate it!
5/5
GoogleJames valued my property and advised how it would be marketed, what to expect during the sale, as well as an overview of the Company. He is friendly and professional! … More
Thank you, Nadine, we really appreciate you taking the time to post a review for James and Paula they were delighted to be of help!
5/5
GoogleI had the pleasure of dealing with both Beth and Paula in the sale of my clients house. From the inset I found both of them very professional, friendly, and … More
Thank you, Ashley, we really appreciate your kind recommendation! Beth and Paula will be delighted to read your feedback!
5/5
GoogleMy partner and I recently bought a property, for the first time in this country, via Jones Robinson, and I must admit their staff did their part to simplify what initially seemed like a daunting and overwhelming task. … More
Thank you Marios, that's such a lovely review - Mr Hodgson, Miss Maddock and Miss Fell will absolutely love reading your feedback! We hope you enjoy your new home!
5/5
GoogleWe have been buying a property through Jones Robinson. From planning viewings to exchange - the process has been dealt with really well. Our buying process has been looked after by Paula Rudge. Weekly communication has been reassuring, … More
Thank you Sophie, we really appreciate your feedback - Paula will be so grateful!
1/5
GoogleWhen we first moved to our flat we had to dedicate 2 whole days to clean it as especially under the beds and in the bathroom and toilet the cleaning service that Jones Robinson supposedly employed had proved anything else than professional. …
I'm afraid we are unable to comment on your review George, as we cannot trace your record from the name given here. If you would like to email lucy.saunders@jonesrobinson.co.uk and provide further details we are happy to investigate the matter for you.
5/5
GoogleClare from Jones Robinson Estate Agents Newbury shall help you to find suitable home for you. Her guidance & inputs are so much helpful. Keep up the good work!!!
Prasad - thank you for posting this kind review for Clare! We really appreciate it!
5/5
Googleexcellent service, and Staff was very friendly, I met Caitlin and she was very supportive and caring. She listened carefully and tried to get the best matching property based on my requirements
Abdullah, thank for posting this kind review! Caitlin will be thrilled to read these kind comments!
5/5
GoogleWe were very happy with our dealings with Caroline Maddock who maintained good relationships with both ourselves and the buyer and identified the causes of delays during conveyancing and removed the blockages so we could proceed to Exchange … More
Thanks Bob, so pleased to hear this, Caroline will really appreciate your feedback!
5/5
GoogleI rang Jones Robinson and spoke to the very helpful Becky. I feel confident she will be able to find me somewhere to live.
Thank you for posting this kind review, Ivan!
5/5
GoogleWe dealt with many people at Jones Robinson Newbury during our property purchase and each one was helpful, knowledgeable and professional. They set a high standard for how estate agents should operate.
Thank you for posting these lovely words, Michael! We really appreciate it!
5/5
GoogleThe staff at Jones Robinson have been great; easy to get hold of and very helpful. Paula in particular has been so on top of everything and the sale only went through in time because of her chasing all of the parties involved. Thank you!
Thanks Lauren, we are really grateful for your comments! Paula is delighted you have taken the time to post a review for her.
5/5
GoogleSpent some time talking with Marcus at Jones Robinson, who was extremely helpful in finding the right property for me, going above and beyond to offer me great a service. … More
Thank you Alexander, we really appreciate you taking the time to post a review for Marcus - he will be so grateful!
5/5
GoogleDespite having a dreadful conveyancing experience from the Buyer's solicitors (Edwards Willoby & Loch, Rickmansworth) who were totally terrible - unresponsive, unprofessional and untrustworthy), Paula, at Jones Robinson, Newbury, was … More
Thank you Amanda, Paula will be thrilled to read your feedback and we really appreciate you taking the time to post a review for us!
5/5
GoogleAll good and helpful Caroline Is a very nice and easy person to deal with.
Thank you for posting this review, Neil. Caroline has loved being of help.
5/5
GoogleThe selling of properties has changed so much over the years, that the friendly support and professionalism from the JR team really made the difference in guiding me through the process. Thank you.
Thank you for leaving a lovely review, Hannah! It greatly appreciated!
5/5
GoogleI've just started looking for a rental property in the Newbury area. Marcus Wenczek, from Jones Robinson, is very polite and knowledgeable and is hopefully going to help me find a suitable one.
Thank you, Tony for taking the time to leave a kind review for Marcus!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
At Jones Robinson, estate agents in Newbury, we value your home. That simple phrase has two meanings for us. Of course, we value your home, as in we’ll come and tell you how much it’s worth. However, at Jones Robinson Estate Agents we also value your home, we realise how much it means to you. After all, it’s probably your most valuable asset. Located in the heart of Newbury, David Jones and Charles Robinson joined forces in 1998 and opened our estate agents branch in Bartholomew Street with just 7 staff and a handful of properties. Paul Hodgson also joined in 1998 and was made director in 2004. During the past 21 years the company has grown in stature to over 60 members of staff and five offices across West Berkshire, Wiltshire and Oxfordshire. As leading Newbury estate agents, our expert and friendly team are on hand to help whether you're looking to buy or sell. If you're keen to sell, our expert estate agents will help you to achieve the best price for your home and will be on hand to help you through every step of the process. If you're looking for a letting agent in Newbury, we can help you find an excellent rental home that suits your needs or help you find trustworthy and reliable tenants if you're looking to let. Newbury's Sales Manager is Beth Sharpe, and the team of valuers include Paul Hodgson, Paul Evans, Caroline Maddock, James Oldring and Edward Taylor, assisted by an ever-growing team of sales and administration staff. Our Lettings and Property Management departments are led by lettings manager Sian Cockerell, head of property management Anna Lyons, new business manager Laura Davenport and accounts manager Chloe Morey. Jo Woolley manages the group's Operations and Marketing functions.
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Yes. Jones Robinson won Platinum in The Trusted Agent 2026 awards.
