5/5
GoogleHello , I just had a call with Lisa Perowne for like 10 minutes ! OMG she is amazing , i … More
Agent replied · 19 September 2023
What a lovely review for Lisa, Andreea - thank you so much, she will love reading your feedback!
Trusted Agent profile · Newbury · Berkshire
Verified
Jones Robinson Newbury reviews
★★★★★
1,935 reviews across 2 platforms
118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
Part of Jones Robinson, see every office.
Jones Robinson's office in Newbury, Berkshire, at 118 Bartholomew Street, is rated 4.8 out of 5 across 1,935 reviews on two platforms, including 1,930 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Jones Robinson won in 2026.
1,930
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5
Reviews on The Trusted Agent
This office
945
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers2 reviews
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buyers2 reviews
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Tenants1 review
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
About Jones Robinson Newbury
At Jones Robinson, estate agents in Newbury, we value your home. That simple phrase has two meanings for us. Of course, we value your home, as in we’ll come and tell you how much it’s worth. However, at Jones Robinson Estate Agents we also value your home, we realise how much it means to you. After all, it’s probably your most valuable asset. Located in the heart of Newbury, David Jones and Charles Robinson joined forces in 1998 and opened our estate agents branch in Bartholomew Street with just 7 staff and a handful of properties. Paul Hodgson also joined in 1998 and was made director in 2004. During the past 21 years the company has grown in stature to over 60 members of staff and five offices across West Berkshire, Wiltshire and Oxfordshire. As leading Newbury estate agents, our expert and friendly team are on hand to help whether you're looking to buy or sell. If you're keen to sell, our expert estate agents will help you to achieve the best price for your home and will be on hand to help you through every step of the process. If you're looking for a letting agent in Newbury, we can help you find an excellent rental home that suits your needs or help you find trustworthy and reliable tenants if you're looking to let. Newbury's Sales Manager is Beth Sharpe, and the team of valuers include Paul Hodgson, Paul Evans, Caroline Maddock, James Oldring and Edward Taylor, assisted by an ever-growing team of sales and administration staff. Our Lettings and Property Management departments are led by lettings manager Sian Cockerell, head of property management Anna Lyons, new business manager Laura Davenport and accounts manager Chloe Morey. Jo Woolley manages the group's Operations and Marketing functions.
Awards
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
Google5/5
GoogleRhian at the Newbury office thank you for showing me around the property at Gordon Road and Greenham mill..you very into details and interactive..keep the good work.
Agent replied
Thank you for posting a review for Rhian, Daniel, she will really appreciate it!
5/5
GoogleExcellent, couldn’t ask for more, really helpful in every aspect of my purchase. Always someone friendly and polite to speak to whenever I had a query. Top marks. Would definitely recommend.
Agent replied
Thank you for your feedback, Andy, we really appreciate your comments!
5/5
GoogleJude Buckley, she is very kind and helpful. Thank you.
Agent replied · 19 September 2023
Thank you, Nilton! Jude will love reading your kind comments.
5/5
GoogleI have been dealing with Clare Black. She is very helpful and responds quickly. Well done!
Agent replied · 19 September 2023
Thank you Andrea, Clare will be delighted to read your comments!
5/5
GoogleLisa could not have been more helpful when helping me search for a new accommodation. She is very patient and swift in replying to queries.
Agent replied
Thank you Kaim, we really appreciate you taking the time to post a review for Lisa, she will be absolutely delighted!
5/5
GoogleHad a house price done by James, absolutely fantastic service. Had clearly done his research prior to appointment and knew the area and market well. … More
Agent replied
James, thank you for taking the time to post your comments, we really do appreciate it and are very much looking forward to being of service!
5/5
Googlewe have been very happy with the treatment and help we have had from jones robinson and would quite happily use them again and recommend them to others. without hesitation.
Agent replied
Thank you so much for your comments Rose, we are very happy to have been of service!
5/5
GoogleJude did well today. I am pleased with her service
Agent replied · 19 September 2023
Thank you, Lord!
5/5
GoogleAfter many tortuous hours Toyah waded through Covid and multiple chain related issues to finally secure the sale of my property. Great diligence and thoroughly professional throughout
Agent replied
Ah thanks Gary, that's a great review for Toyah, she will really appreciate it and, of course, is glad to get you exchanged yesterday!
5/5
GoogleI bought my house through Jones Robinson and they were the first ones I went to for selling it. … More
Agent replied
Thank you Samantha, we really appreciate you taking the time to post a review for our lovely Lambourn ladies, they will be chuffed to read your feedback!
5/5
GoogleAnna Lyons from Jones Robinson’s rental department couldn’t have been more professional or helpful over the period of time she was responsible for managing the letting of our property in Highclere.
Agent replied
Thank you so much for taking the time to comment, Sally, we really do appreciate it.
5/5
GoogleThe staff have all been very friendly and the advise good . We had a lot of viewings very quickly and sold our house in no time.Thank you all.
Agent replied
Thank you for your comments Richard, we are delighted to have been of service!
5/5
GoogleHave to say these people are professional! Very helpful, very knowledgeable and honest.. which can't be said for every estate agent in the town.! Thanks, great job Martin Burgess
Agent replied
Thanks for your comments Martin, we're delighted to receive your feedback!
5/5
GoogleSian and freyea have been great in sorting me out a tenant. Quick response, always reply to my calls, good advice and very professional. Thank you.
Agent replied
Thank you Kathy, that's lovely feedback for our Newbury lettings team, Sian and Freyea will certainly appreciate you taking the time to post your review!
4/5
GooglePaula Rudge had been extremely helpful when purchasing our first home. Very professional and kept us informed every step of the way,
Agent replied
Thank you so much for this review, Tiana! Paula was delighted to be of help and will appreciate your feedback!
5/5
GoogleIt was a pleasure to welcome Jo Schedler to my home. She was professional and caring. Her professional knowledge was insightful and informative. Thank you
Agent replied
Thank you Hannah, we really do appreciate your comments and Jo will be so grateful to read your review!
5/5
GoogleFor 10+ years Jones Robinson has managed a let property for us, mostly through the offices of Charlotte Moore and Anna Lyons. … More
Agent replied
Ross, thank you so much for taking the time to post this review, Charlotte and Anna will be delighted to read your feedback!
5/5
GoogleGreat service, very positive experience all throughout. From the professional team special mention goes to Paula and Ed for their customer focus and dedication.
Agent replied
Thank you so much for this review, Levente - Paula and Ed will be delighted to read your feedback and enjoyed working with you!
5/5
Googlevery pleased with the service we have received from Micheal Page of Jones Robinson Newbury very efficient and extremely helpful. and thanks again for perfect job ,
Agent replied
Robert, many thanks for taking the time to post your comments. Michael will be delighted to read your feedback!
5/5
GoogleGreat and timely updates from Paula on progress of my purchase, and many thanks for helping it go through in a relatively short timescale
Agent replied
Thanks Andy, we really appreciate your feedback and Paula will be so pleased to read your comments. We hope your move goes well next week!
5/5
GoogleNot Stephen, but Rachel [?!] I just wanted to leave a review to commend the service I received as a first … More
Agent replied · 15 August 2023
Rachel - THANK YOU so so much for this amazing feedback! It's great that you took the time to post this review, we really do appreciate it and the staff you mention will be delighted to read your comments. We hope to be able to help you again in the future!
5/5
GoogleHappy customer! Since the beginning of March we have been dealing with Jones Robinson as first … More
Agent replied
Thank you Abigail, this is great feedback to receive - Paula will be so pleased to read your comments!
2/5
GoogleCommunication wasn't very good and the "personal" feel was definitely lacking. I would recommend using other, more local, estate agents that would actually appreciate your business.
Agent replied
We are naturally disappointed to receive your feedback, Mr Chun, particularly as our records indicate we kept in touch with you regularly. We take negative comments very seriously indeed and I will relay your comments to the members of staff who you were in contact with. I can assure you we never take our customers' business for granted and I'm sorry that you felt we did not provide our usual high level of customer service on this occasion. I hope you have now settled into your new home and wish you well for the future. Jo Woolley
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Jones Robinson Newbury
Has Jones Robinson won any awards?
Yes. In The Trusted Agent 2026 awards: Jones Robinson, Newbury won Platinum; Jones Robinson, Devizes won Platinum; Jones Robinson, Marlborough won Gold; Jones Robinson, Lambourn won Trusted Agent.
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Tell us what you need and we'll pass your enquiry to Jones Robinson and up to three other top-rated agents near Newbury.
