5/5
GoogleFantastic service and communication with us throughout the process of buying our first house. Always kept us up to date and helped with any issues that arose.
Trusted Agent profile · Newbury · Berkshire
Verified
Jones Robinson Newbury reviews
★★★★★
1,935 reviews across 2 platforms
118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
Part of Jones Robinson, see every office.
Jones Robinson's office in Newbury, Berkshire, at 118 Bartholomew Street, is rated 4.8 out of 5 across 1,935 reviews on two platforms, including 1,930 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Jones Robinson won in 2026.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers2 reviews
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buyers2 reviews
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Tenants1 review
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
About Jones Robinson Newbury
At Jones Robinson, estate agents in Newbury, we value your home. That simple phrase has two meanings for us. Of course, we value your home, as in we’ll come and tell you how much it’s worth. However, at Jones Robinson Estate Agents we also value your home, we realise how much it means to you. After all, it’s probably your most valuable asset. Located in the heart of Newbury, David Jones and Charles Robinson joined forces in 1998 and opened our estate agents branch in Bartholomew Street with just 7 staff and a handful of properties. Paul Hodgson also joined in 1998 and was made director in 2004. During the past 21 years the company has grown in stature to over 60 members of staff and five offices across West Berkshire, Wiltshire and Oxfordshire. As leading Newbury estate agents, our expert and friendly team are on hand to help whether you're looking to buy or sell. If you're keen to sell, our expert estate agents will help you to achieve the best price for your home and will be on hand to help you through every step of the process. If you're looking for a letting agent in Newbury, we can help you find an excellent rental home that suits your needs or help you find trustworthy and reliable tenants if you're looking to let. Newbury's Sales Manager is Beth Sharpe, and the team of valuers include Paul Hodgson, Paul Evans, Caroline Maddock, James Oldring and Edward Taylor, assisted by an ever-growing team of sales and administration staff. Our Lettings and Property Management departments are led by lettings manager Sian Cockerell, head of property management Anna Lyons, new business manager Laura Davenport and accounts manager Chloe Morey. Jo Woolley manages the group's Operations and Marketing functions.
Awards
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
Google5/5
GoogleThe quality of service is excellent and very friendly and helpful staff. Like Jones Robinson very much and will recommend to all friends.
5/5
GoogleVery grateful to Paula and Beth and their team for an outstanding, friendly service.
5/5
GoogleAbsolutely amazing ! Couldn't RATE you guys enough! All my questions were answered didn't waste my time completely honest would highly recommend!
5/5
GoogleVery helpful & efficient when we were looking for a property in Newbury. Highly recommended.
5/5
GoogleI have found Anna Lyons to be a conscientious letting manager who is always happy to help with any queries.
5/5
GoogleGreat service from start to finish with the help provided to purchase my first home. Thanks jones Robinson.
5/5
GoogleReally helpful and kept in contact throught the process of us renting our flat. Definitely recommend using Jones Robinson
5/5
GoogleFriendly staff, strictly follow the Covid Guidance, professional, strongly recommended.
5/5
GoogleGreat experience marketing my property with Jones Robinson and on subsequent viewings as well, I would highly recommend.
4/5
GoogleThe staff are approachable and helpful which is important for renting a property out and living overseas.
5/5
GooglePerfect Customer Service, Rachel help me through entire process of buying house smooth as possible. Highly recommended.
5/5
GoogleVery supportive, even though we were buying from them, not selling. Couldn't have asked for better service.
5/5
GoogleThank you Jones Robinson team, it's always good to see a good estate agent company which cares.
5/5
GoogleGood service from Karl and Toyah when purchasing my house. Issues with solicitors were dealt with according.
5/5
GoogleWorked swiftly on our behalf with good, clear communication at all stages. Highly recommend!
4/5
GoogleExcellent service, professional & helped guide us through our first purchase. Would definitely recommend.
5/5
GoogleAlways replied Good at chasing solicitors. Very helpful.
5/5
GoogleThank you Jones Robinson for a stress free experience! Would recommend this agency.
5/5
GoogleProfessional, friendly Estate Agents. Great communication and very informative. Highly Recommend.
5/5
GoogleAn excellent experience. Jo has been incredibly thorough, supportive and flexible.
5/5
GoogleExcellent communication, efficient well informed friendly staff. Would buy through them again.
5/5
GoogleThe history of the town would love to visit one day.
5/5
GoogleFriendly and professional service from Jones Robinson, highly recommended.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Jones Robinson Newbury
Has Jones Robinson won any awards?
Yes. In The Trusted Agent 2026 awards: Jones Robinson, Newbury won Platinum; Jones Robinson, Devizes won Platinum; Jones Robinson, Marlborough won Gold; Jones Robinson, Lambourn won Trusted Agent.
