Trusted Agent profile · Newbury · Berkshire
Verified
★★★★★
1,935 reviews across 2 platforms
118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
Part of Jones Robinson, see every office.
Jones Robinson's office in Newbury, Berkshire, at 118 Bartholomew Street, is rated 4.8 out of 5 across 1,935 reviews on two platforms, including 1,930 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Jones Robinson won in 2026.
1,930
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5
Reviews on The Trusted Agent
This office
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
At Jones Robinson, estate agents in Newbury, we value your home. That simple phrase has two meanings for us. Of course, we value your home, as in we’ll come and tell you how much it’s worth. However, at Jones Robinson Estate Agents we also value your home, we realise how much it means to you. After all, it’s probably your most valuable asset. Located in the heart of Newbury, David Jones and Charles Robinson joined forces in 1998 and opened our estate agents branch in Bartholomew Street with just 7 staff and a handful of properties. Paul Hodgson also joined in 1998 and was made director in 2004. During the past 21 years the company has grown in stature to over 60 members of staff and five offices across West Berkshire, Wiltshire and Oxfordshire. As leading Newbury estate agents, our expert and friendly team are on hand to help whether you're looking to buy or sell. If you're keen to sell, our expert estate agents will help you to achieve the best price for your home and will be on hand to help you through every step of the process. If you're looking for a letting agent in Newbury, we can help you find an excellent rental home that suits your needs or help you find trustworthy and reliable tenants if you're looking to let. Newbury's Sales Manager is Beth Sharpe, and the team of valuers include Paul Hodgson, Paul Evans, Caroline Maddock, James Oldring and Edward Taylor, assisted by an ever-growing team of sales and administration staff. Our Lettings and Property Management departments are led by lettings manager Sian Cockerell, head of property management Anna Lyons, new business manager Laura Davenport and accounts manager Chloe Morey. Jo Woolley manages the group's Operations and Marketing functions.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
5/5
GoogleHad a viewing with Rachel, she really gave us the time and space to walk around the property without being overly shadowed and did not rush us at all. Any questions she didn't specifically know on the day were followed up by the team a couple of hours later, so overall very good all round. Fingers crossed on this one!
Thank you for posting this kind review, Seb. Rachel has loved being of help.
5/5
GoogleAmazing Estate Agents - The day Caroline Wright visited I knew Jones Robinson would be the perfect choice to sell our property. The valuation and advice was excellent, they called about every viewing with quality feedback and within two weeks we'd received two asking price offers. Jones Robinson has not only been amazing from start to finish but Caroline went above & beyond to find the right buyer and even returned my calls after office hours. I'd highly recommend Jones Robinson and Caroline. They have allowed us to find our perfect forever home. We are so delighted. Thank you :-)
5/5
GoogleCaroline at Jones Robinson Estate Agents was friendly, helpful and professional. She made the potentially stressful experience of buying my first house incredibly smooth and easy. I am so grateful for all her hard work and would highly recommend Jones Robinson
Thank you Charlotte, it's so kind of you to post a review for us and Caroline will be absolutely delighted to read your feedback!
5/5
GoogleOurs was not the clear sailing transaction you would like to have. But JR's Ed Taylor managed to navigate us through and complete the purchase of our new home. Big thanks to him and the team for making our dream a reality!
Ah that's such lovely feedback, thank you so much for taking the trouble to post a review, Ed is chuffed to read your comments!
5/5
GoogleKate Johnson was very friendly, knowledgeable and professional, well done Kate 👍👍 …
Keith, thank you for posting this lovely review for Kate!
5/5
GooglePaula was great throughout our house purchasing process. Always very helpful and responsive.
Thank you for taking the time to post this lovely review, Simona!
4/5
GoogleWe've recently secured a rental through Jones Robinson Estate Agents, - everything has gone smoothly and has been handled professionally by all involved. Special thanks to Vanessa and Brittany for their patience with us in answering and dealing with all our queries!
Thanks Ryan, we really appreciate you taking the time to post a review for our lettings team and hope you are now settled in your new home!
5/5
GoogleI spoke to Caitlin yesterday to arrange a viewing for a property. She was very pleasant, and took her time to explain everything to me really well. So thank you, Caitlin.
Zafar, thank you posting this lovely review! Caitlin has loved being of help!
5/5
GoogleCaitlin was very helpful and friendly in arranging a viewing of a property in Newbury, would recommend using Jones Robinson - they have been consistently approachable in my dealings with them
Thank you for your very kind comments - Caitlin will be delighted to read your feedback!
5/5
GoogleJude was very helpful when showing us around a flat recently - she provided all of the information needed whilst letting us speak privately as well.
Thank you for posting this kind review for Jude! We really appreciate it!
5/5
GoogleEnquired a property and received almost immediate response. Anisha was lovely to speak to and very helpful.
Thank you for posting this lovely review, Jade! Anisha has loved being of help!
5/5
GoogleI met Jude Buckley today when she came to do an inspection of the property, I must say she was pleasant and friendly, we chatted while she carry on with her duties I must say she again she was excellent thumbs up Jude you got 5 stars from me 😘😘 …
Thank you for taking the time to post this really kind review, Elcitha! Jude has loved being of help.
5/5
GoogleAs a landlord I have found the team at Jones Robinson to be better than I could of hoped for. Lucy and Elle where very proactive at sorting any issues or queries quickly and concisely. They are both professional and easy to work with. A lot of estate agents promise the world but Jones Robinson actually deliver what they say they will.
Phil - thank you for posting the kind review for Lucy and Elle! We really appreciate it!
5/5
GoogleMet Jude Buckley today who performed our mid term tenancy check. She was really helpful and took time to answer our many questions. Thanks Jude!
Thank you for posting this kind review, Sarah! Jude has loved being of help!
5/5
GoogleClare Black has been really super helpful, even getting back to me on her day off, and always really friendly service. Would definitely recommend.
Thank you for posting this lovely review, Peter - Clare will love reading your kind comments!
5/5
GoogleI would just like to say a huge thankyou to James for getting us on the Market and sold. James is a genuine nice man and advised us along the way with his great knowledge. … More
Thank you Jo for taking the time to post this amazing review - we really appreciate it! James and Caroline were delighted to be of help!
5/5
GooglePaula was very helpful, kept in touch throughout the sales progression.
Thank you for taking the time to post this lovely review, July.
5/5
GooglePaula has been invaluable as we've navigated the home buying process!
Thank you, Michele. We really appreciate it!
4/5
GoogleWe just exchanged on a house today and were quite impressed by Paula Rudge and the way she kept in touch with us and our solicitor regularly throughout to make sure a timely and smooth completion. Thank you Paula.
Thank you Shohreh, we're so pleased you have exchanged today! Paula will really appreciate your kind words, she was delighted to be of help!
5/5
GoogleVery professional and thorough, friendly and considerate when inspecting the property
5/5
GoogleI have used Jones Robinson to let my property for the last two terms and both times the service provided has been first class from start to finish. The staff, in particular Laura, Vanessa and Sarah, were all extremely helpful, patient and committed. Highly recommend.
Thank you very much for your comments, we really appreciate you have taken the time to post this and we hope we can continue to help you in the future!
5/5
GoogleThanks Jones Robinson team for giving me the best (and hopefully ONLY) work experience week of my life! It's been really interesting seeing you all do your work. And hopefully I didn't get too much in your way. I want to thank Poppy, Laura, and Sian for giving me the idea of writing this, as well as being really nice to me while I was there. Thanks Lisa and James for also being super kind to me; you're both the nicest (and loudest) people I'll meet on the phone. Thanks Sara for giving me sooooo much letters to fold I gained paper cuts all over my fingers (no joke!). Thanks Karen for bringing me to other people's houses (especially to the home that had the ACTUAL Doctor Who sword prop (which was held and signed by David Tennent!)). Thanks Paul B for being, umm... Paul B (#CoolestEstateAgent). Thanks Sharon and Peter for reminding me that while I can have a boring job, I'm still entitled to smile once in a while. Thanks Alex for vacuuming under my chair. Thanks Charles for turning on the seat warmer for me in your car. Thanks Michael for NOT turning on the seat warmer for me in you car (my butt was already warm). THANK YOU ALL FOR BEING SO NICE AND HARDWORKING. I'M GLAD I DID END UP WITH YOU FOR WORK EXPERIENCE, AND IT'S AN EXPERIENCE I'M NEVER GONNA FORGET! P.S. It's funny how I was offered soooo many drinks. The second one person said "Hey David, want a drink?", I say no, then 60 seconds later the next person offers me a drink. And this would repeat all through the day. That shows how caring they are (some would say also annoying). But anyways thanks for asking.
5/5
GoogleAisha contacted me about a property I was interested in. She was very polite and professional on the phone. Unfortunately I could not view the property on the date she offered however she advised me that if the property is still available she will contact me next week to arrange . She was very helpful and I look forward to speaking to her again in my property search.
Katie - thank you for posting this review. Anisha will love reading your kind comments.
4/5
GoogleEd and Paula got my property listed & sold both quickly and efficiently. There were a few speed bumps on the way as you would expect, but we got there in the end and completed the sale in late January.
Thank you for taking the time to post a review for us, Ed and Paula will be so pleased to read your feedback!
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Yes. Jones Robinson won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll pass your enquiry to Jones Robinson and up to three other top-rated agents near Newbury.
