Trusted Agent profile · Newbury · Berkshire
Verified
★★★★★
1,935 reviews across 2 platforms
118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
Part of Jones Robinson, see every office.
Jones Robinson's office in Newbury, Berkshire, at 118 Bartholomew Street, is rated 4.8 out of 5 across 1,935 reviews on two platforms, including 1,930 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Jones Robinson won in 2026.
1,930
Reviews on Google
This office
5
Reviews on The Trusted Agent
This office
945
Reviews on allAgents
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
At Jones Robinson, estate agents in Newbury, we value your home. That simple phrase has two meanings for us. Of course, we value your home, as in we’ll come and tell you how much it’s worth. However, at Jones Robinson Estate Agents we also value your home, we realise how much it means to you. After all, it’s probably your most valuable asset. Located in the heart of Newbury, David Jones and Charles Robinson joined forces in 1998 and opened our estate agents branch in Bartholomew Street with just 7 staff and a handful of properties. Paul Hodgson also joined in 1998 and was made director in 2004. During the past 21 years the company has grown in stature to over 60 members of staff and five offices across West Berkshire, Wiltshire and Oxfordshire. As leading Newbury estate agents, our expert and friendly team are on hand to help whether you're looking to buy or sell. If you're keen to sell, our expert estate agents will help you to achieve the best price for your home and will be on hand to help you through every step of the process. If you're looking for a letting agent in Newbury, we can help you find an excellent rental home that suits your needs or help you find trustworthy and reliable tenants if you're looking to let. Newbury's Sales Manager is Beth Sharpe, and the team of valuers include Paul Hodgson, Paul Evans, Caroline Maddock, James Oldring and Edward Taylor, assisted by an ever-growing team of sales and administration staff. Our Lettings and Property Management departments are led by lettings manager Sian Cockerell, head of property management Anna Lyons, new business manager Laura Davenport and accounts manager Chloe Morey. Jo Woolley manages the group's Operations and Marketing functions.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
5/5
GoogleEnquired about property rentals and spoke to Becky. She was most helpful, very friendly, and reassuring. A pleasure to deal with. Thank you.
Thank you for taking the time to post this review, Susanne! Becky has loved being of help!
5/5
GoogleHad a really good experience from beginning to end. Paul, who showed us round our new property, was really helpful and nice. Paula was really good in terms of the completion of the property and went out of her way to help. … More
Ross, thank you very much for taking the time to post your review, we're so glad you were pleased, and Paul and Paula will appreciate your feedback!
5/5
GoogleWe have had a wonderful experience dealing with the team at Jones Robinson. Clare has been helpful, responsive and helped us to find a beautiful cottage to move to. … More
Thank you for your kind words, Clare will be delighted to read your feedback!
5/5
GoogleCalled Jones Robinson Estate Agent few days ago for interested property to rent, unfortunately that the property is not available anymore, but staff Lisa is super helpful and patiently to register information and find possible property for me. Thank you!
Thank you Julia, Lisa will really appreciate your comments!
5/5
GoogleBecky was lovely to speak to. Sympathetic to our predicament and efficient in organising a viewing.
Thank you for posting this kind review, Catherine! Becky has loved being of help.
5/5
GoogleAnisha was very professional and accommodating. I felt comfortable talking to her about my difficult circumstances.
Thank you for posting this review, Nancy! Anisha has loved being of help!
5/5
GoogleExcellent service from Beth, Paula and the team. They've always been very pro-active in chasing things up, and have been a pleasure to deal with. Would definitely recommend Jones Robinson to anyone.
Andrew, thank you for taking the time to leave this lovely recommendation! Beth & Paula will be delighted to read this!
5/5
GoogleI have recently purchased through Jones Robinson and have been extremely impressed with their professionalism and speed of response, even in these difficult times. Paula Rudge has been exceptional. She went above and beyond to ensure that … More
Thank you Catherine, that's such lovely feedback for Paula, she will be delighted to read your comments and we really appreciate the review!
5/5
GoogleTayler and the team at Jones Robinson were exceptional throughout my sale process. I will definitely use them again and would happily recommend their services.
Thank you for taking the time to post this kind recommendation, Sandy! Tayler and the team will reading your comments.
4/5
GoogleProperty purchase during the current Covid restrictions has inevitably been a somewhat tortuous undertaking; but Jones Robinson, and in particular Caroline Maddock, kept us informed of progress throughout and were always willing and pro-active in helping to move any log-jam in the process.
Thank you Graham, we very much appreciate you taking the time to post a review - Caroline was delighted to be of assistance!
5/5
GoogleCaitlin was very professional and acted quickly when I've made specific requests. My mind can be at ease, I wish to thank her for making my job relocation a lot easier.
Thank you for taking the time to post a review! Caitlin will love reading your comments!
5/5
GoogleThankyou to JR for a very attentive service, over the past couple of months. Vanessa kept us informed every step of the way, and has communicated efficiently and promptly at all times. Many thanks , JR, Newbury. … More
Thank you for taking the time to post a review, Samantha! Vanessa has loved being of help and will very much appreciate your feedback!
5/5
GoogleOur viewing was with Kate and she couldn't have been more helpful. Kate was a pleasure to deal with and had all the information we needed to make an offer!
Thank you, Richard, for taking the time to post these kind comments! We really appreciate it!
5/5
GoogleJones Robinson have been really helpful throughout sorting out our tenancy especially Vanessa who has been able to provide us with all information when required and making the process calm for us. Really great level of service definitely recommend this estate agent for either letting or buying.
Thanks Rachel, I'm so glad you were pleased with our lettings service. I know Vanessa will be delighted to see your feedback!
5/5
GoogleI spoke to Caitlin yesterday to arrange a viewing for a property. She was very pleasant, and took her time to explain everything to me really well. So thank you, Caitlin.
Thank you so much, we really appreciate your feedback - Jo and Toyah were so pleased to be able to help you again!
5/5
GoogleJude took the time to understand my specific requirements, preferences, and budget. She provided valuable insights and guidance, ensuring that I had a clear understanding of the market and available options. Her in-depth knowledge of the real estate industry was evident as she navigated through various properties, always keeping my best interests in mind.
Thank you for posting this review, Jishnu! We really appreciate it!
5/5
GoogleWe have recently purchased a house using Jones Robinson. We dealt both Paul and Paula - they were great to work with and made the process as easy as it can be. Paula was especially great at chasing and updating with solicitors
Thank you Phoebe, we're so glad to have been of help - Paul and Paula will really appreciate your feedback!
5/5
GoogleThe property viewing with Judy Bukley was professional, with prompt and detailed response to questions I posed. … More
Thank you for posting this kind review, Olufemi! Jude will love reading these kind comments.
5/5
GoogleMollie has been great in giving us details around our interest and sharing other properties around the price point we are comfortable with fingers crossed we might have our own house soon
Thank you so much for posting a review for Mollie, she will love reading your feedback!
5/5
GoogleHave interacted with many in JR and the recent experience of trying to let an apartment has been very good. Marcus Wenczek has been very professional and has always provided timely updates.
Thank you Vikas, Marcus has been very happy to help and will really appreciate your kind comments!
5/5
GooglePaula and all the Newbury team have been very efficient and helpful with my recent property purchase. Paula kept in contact regularly. Will definitely be using them to sell my other property.
Thank you so much Krissie, Paula will be really grateful to read your kind words!
5/5
GoogleExcellent service received from Caitlin! She is very dedicated to her work and walk the extra mile for her client. Thank you Caitlin!
Thank you, Shari! Caitlin has loved being of help.
5/5
GoogleTerrifically helpful people. I spoke to Clare their Consultant - really switched on and SO knowledgeable. Want the best Estate agent in Newbury? Call Jones Robinson and ask for Clare. Simple.
Jay, thank you for taking the time to post this fabulous review for Clare! She will love reading this!
5/5
GoogleExcellent service from the Jones Robinson team, especially Becky who has been my main point of contact! I will recommend them to anyone and use them again in the future!
Thank you, Josh, for posting this kind recommendation, we really appreciate it!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Jones Robinson, Newbury won Platinum; Jones Robinson, Devizes won Platinum; Jones Robinson, Marlborough won Gold; Jones Robinson, Lambourn won Trusted Agent.
Tell us what you need and we'll pass your enquiry to Jones Robinson and up to three other top-rated agents near Newbury.
