Trusted Agent profile · Newbury · Berkshire
Verified
★★★★★
1,935 reviews across 2 platforms
118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
Part of Jones Robinson, see every office.
Jones Robinson's office in Newbury, Berkshire, at 118 Bartholomew Street, is rated 4.8 out of 5 across 1,935 reviews on two platforms, including 1,930 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Jones Robinson won in 2026.
1,930
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This office
5
Reviews on The Trusted Agent
This office
945
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
At Jones Robinson, estate agents in Newbury, we value your home. That simple phrase has two meanings for us. Of course, we value your home, as in we’ll come and tell you how much it’s worth. However, at Jones Robinson Estate Agents we also value your home, we realise how much it means to you. After all, it’s probably your most valuable asset. Located in the heart of Newbury, David Jones and Charles Robinson joined forces in 1998 and opened our estate agents branch in Bartholomew Street with just 7 staff and a handful of properties. Paul Hodgson also joined in 1998 and was made director in 2004. During the past 21 years the company has grown in stature to over 60 members of staff and five offices across West Berkshire, Wiltshire and Oxfordshire. As leading Newbury estate agents, our expert and friendly team are on hand to help whether you're looking to buy or sell. If you're keen to sell, our expert estate agents will help you to achieve the best price for your home and will be on hand to help you through every step of the process. If you're looking for a letting agent in Newbury, we can help you find an excellent rental home that suits your needs or help you find trustworthy and reliable tenants if you're looking to let. Newbury's Sales Manager is Beth Sharpe, and the team of valuers include Paul Hodgson, Paul Evans, Caroline Maddock, James Oldring and Edward Taylor, assisted by an ever-growing team of sales and administration staff. Our Lettings and Property Management departments are led by lettings manager Sian Cockerell, head of property management Anna Lyons, new business manager Laura Davenport and accounts manager Chloe Morey. Jo Woolley manages the group's Operations and Marketing functions.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
5/5
GoogleI've seen a few estates agents recently and I can honestly say Carrie was by far the best. She was very helpful, honest, had a professional demeaner and spoke to me like … More
Thanks Rob, we are delighted to hear this! Carrie will be thrilled to read your feedback!
5/5
GoogleThe team at Jones Robinson are fantastic. As first time buyers, they were by our side the whole way through the process, offering professional and friendly service whenever we needed it. A big shout out to Beth S, Edward and Paula for handling our first property purchase. You have all been so helpful and committed to getting this over the line and you've put up with our incessant questions! We'd especially like to thank Paula. Her communication has been fantastic, and something I admired most was that although working part time, she was always on hand after her hours if we needed a question answered or some advice. So thank you once again, we can't fault your service and professionalism which I feel is second to none. I highly recommend using Jones Robinson, and will happily do so if we come to sell.
5/5
GoogleHaving phoned up to book a viewing for an apartment, Caitlin has been brilliant in getting me booked in quickly and making the process incredibly smooth and stress free. Thank you!
Amy - thank you for posting this review Caitlin! She has loved being of help!
5/5
GoogleBecky was a fantastic agent with my visit. She was well informed on the property and answered my queries.
Thank you for posting this kind review, Fraser!
5/5
GoogleMarcus was a well spoken agent of whom actively looked for rental properties within the Dicot and Newbury area for me and my Partner. Would recommend the branch given the experience with the lettings team.
Thanks Alex, Marcus will really appreciate your feedback!
5/5
GoogleWe have recently purchased a property through Jones Robinson and even in the midst of the current pandemic the process has been smoothly and super professionally managed by Paula Rudge and Paul Hodgson. Paula has been a complete STAR from … More
Thank you Rosa, that's lovely to hear! We appreciate you taking the time to post a review!
5/5
GoogleWhilst sadly the sale of our property did not go through, Jones Robinson were brilliant. All the staff we dealt with were friendly, helpful and communicated with us very well. Paul Hodgson was incredibly helpful and we will absolutely be … More
Thank you so much for your feedback, Kate - Paul will really appreciate your kind words and looks forward to helping you again in the future!
5/5
GoogleCaitlin was extremely professional and had very clear communication skills. I am building a good business relationship with this agency and have every confidence that they will find me what I am looking for.
Thank you Russ, this is lovely feedback! Caitlin will absolutely love reading your comments!
5/5
GoogleJames was brilliant very straight forward, always excellent communication would highly recommend to others selling property!
Thank you for posting this kind recommendation, Paul. James will reading these lovely comments.
5/5
GoogleRhian Venning was incredible at finding a property for me and was really helpful in the process of getting documentation sorted for moving into a new place, especially in such a short amount of time. I am really thankful and wish her the best!
Thank you Callum, Rhian will really appreciate your feedback! We hope you are happy in your new home!
5/5
GoogleMichael Page, from the Newbury office, has been exceptionally helpful throughout the sale of my flat. Friendly, professional and very thorough. Jones Robinson have provided exceptional service. 1 would also like to thank Wendy, Amber and James to mention but a few. The whole team have been marvellous.
Louise thanks so much for this lovely review, the team will be delighted to read your comments!
5/5
GoogleCaitlin was great, she kindly and politely was not just able to answer my queries but went above and beyond in providing further updates on properties that may appeal to me . … More
Dilveer, thank you for taking the time to leave such a lovely review! We really appreciate your kind comments.
5/5
GoogleElle has been helpful in liaising with our landlords and had responded promptly to the queries I've had since we moved into our rental property.
Caroline - thank you for posting this review! Elle has loved being of help.
5/5
GooglePaige was very professional and great to work with.She is a star,keep the standard and fly high
Joseph, thank you for taking the time to post this fabulous review.
5/5
GoogleBooking an appointment was incredibly easy thanks to Lisa and from entering the Newbury office, Marcus was very welcoming providing us with coffee and a very smooth experience to making an offer for a property.
Thank you for posting this kind review, Callum! Lisa and Marcus have loved to be of help!
5/5
GoogleIncredibly professional, accommodating and friendly. We recently moved in to our rental property and would like to sincerely thank Lucy and Vanessa for the fantastic jobs they have done over the past weeks. They have kept us fully informed … More
Thank you Emma, we really appreciate you taking the time time to post a review for our Lettings team - Lucy and Vanessa loved being of help and will be so proud to read your feedback!
5/5
GoogleI have had a fantastic experience buying my house with Jones Robinson. During the sale James and Mollie were a delight to deal with. However it was during the post-sales process that they really earned their fees. Caroline's excellent … More
Thank you Paul, we're so pleased to hear this! James, Mollie and Caroline loved being of help and are grateful for your kind words!
5/5
GoogleThroughout the whole process excellent service. From booking a viewing right through to agreeing and signing the tenancy everything was handled in a timely and professional way. Vanessa was particularly helpful in keeping me updated throughout the process. Excellent service all round. Thank you
Thank you Mark, we really appreciate you taking the time to post your feedback and hope you will be happy in your new home!
4/5
GoogleExcellent the experience was superb. Many thanks to Lucy, Page and the rest of the team
Thank you for posting this kind review, Charity!
5/5
GoogleGreat experience so far. James Oldring and the team have been really helpful, friendly and professional.
Thank you, Sameh! James will reading your kind comments!
5/5
GoogleJude Buckley was very friendly and did the inspection is a professional manner. Was a pleasure.
Thank you for posting this kind review, Robert! We really appreciate it!
5/5
GoogleI am really happy with the service that Jones Robinson have given us with the sale of our property. 2023 was a very challenging time for the house market and the staff at Jones Robinson gave us the support and reassurance that we need. I have no hesitation in recommending Jones Robinson to anyone selling or buying property in the Newbury and surrounding area.
Thankyou for taking the time to post this kind recommendation, Alan! We really appreciate it!
5/5
GoogleI only registered with Jones Robinson Estate Agents a few hours ago, and I'm already receiving property details closely matching my requirements. Many thanks to Clare Black for her efficiency and professionalism, great work! :)
Thank you Martin, this is fabulous feedback for Clare she will be absolutely thrilled to read your comments and loved being of help!
5/5
GoogleReally impressed with Mollie Gallimore as the first person I met from Jones Robinson. Immediate confidence that the sale would be in safe hands with her magic wand. Following through the sale with Paula Rudge who kept me up to speed with progress and was a calm voice when I felt all around was going pear shaped. I would highly recommend the company. Nothing ever felt too much trouble for either lady. Thank you!
Penny, thank you for taking the time to post this lovely recommendation! We really do appreciate it!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Jones Robinson, Newbury won Platinum; Jones Robinson, Devizes won Platinum; Jones Robinson, Marlborough won Gold; Jones Robinson, Lambourn won Trusted Agent.
Tell us what you need and we'll pass your enquiry to Jones Robinson and up to three other top-rated agents near Newbury.
