Trusted Agent profile · Newbury · Berkshire
Verified
★★★★★
1,935 reviews across 2 platforms
118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
Part of Jones Robinson, see every office.
Jones Robinson's office in Newbury, Berkshire, at 118 Bartholomew Street, is rated 4.8 out of 5 across 1,935 reviews on two platforms, including 1,930 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Jones Robinson won in 2026.
1,930
Reviews on Google
This office
5
Reviews on The Trusted Agent
This office
945
Reviews on allAgents
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
At Jones Robinson, estate agents in Newbury, we value your home. That simple phrase has two meanings for us. Of course, we value your home, as in we’ll come and tell you how much it’s worth. However, at Jones Robinson Estate Agents we also value your home, we realise how much it means to you. After all, it’s probably your most valuable asset. Located in the heart of Newbury, David Jones and Charles Robinson joined forces in 1998 and opened our estate agents branch in Bartholomew Street with just 7 staff and a handful of properties. Paul Hodgson also joined in 1998 and was made director in 2004. During the past 21 years the company has grown in stature to over 60 members of staff and five offices across West Berkshire, Wiltshire and Oxfordshire. As leading Newbury estate agents, our expert and friendly team are on hand to help whether you're looking to buy or sell. If you're keen to sell, our expert estate agents will help you to achieve the best price for your home and will be on hand to help you through every step of the process. If you're looking for a letting agent in Newbury, we can help you find an excellent rental home that suits your needs or help you find trustworthy and reliable tenants if you're looking to let. Newbury's Sales Manager is Beth Sharpe, and the team of valuers include Paul Hodgson, Paul Evans, Caroline Maddock, James Oldring and Edward Taylor, assisted by an ever-growing team of sales and administration staff. Our Lettings and Property Management departments are led by lettings manager Sian Cockerell, head of property management Anna Lyons, new business manager Laura Davenport and accounts manager Chloe Morey. Jo Woolley manages the group's Operations and Marketing functions.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
5/5
GoogleCarrie was fantastic at showing us around properties and really knew her stuff about the houses we viewed. It was no hassle for her to find out information and she also passed on good advice to us.
Thank you so much for these lovely comments, Ali - we really appreciate it, and Carrie will be absolutely thrilled to read your feedback!
3/5
GoogleDisappointed not very welcoming
Following your conversation with Clare, we understand that all areas of your Google review have now been resolved. Please don’t hesitate to get in touch if you require any further information
5/5
GoogleJude was accommodating of me running a little late and let me look round the flat in my own time, answering any questions I had, and providing me with further information
Thank you for taking the time to post this, Olivia! Jude has loved being of help!
5/5
GoogleIt was lovejy to meet Jude today,. She was very friendly and professional. Jude gave us minimal disruption while she carried out the landlord inspection. Thank you Jude 😊 …
Thank you for taking the time to post this review, Steph. Jude will love reading your kind comments!
5/5
GoogleWe've been renting a property via Jones Robinson for around two years and have always had positive interactions with staff, most notably our property manager Nikki who always handles our queries promptly and fairly, and Jude who is always very warm and friendly when completing our property inspections.
Thank you for taking the time to post this review, Kyle! Both Nikki and Jude have loved being of help.
5/5
GoogleClare Black has been absolutely incredible. She has gone above and beyond with assisting us on renting a property- especially as we both have such tight schedules! She really has accommodated to our needs. Would highly recommend!
Thank you, Holly for posting this delightful recommendation for Clare, we really appreciate it! She will be thrilled to read your kind comments!
5/5
GoogleCaitlin was very professional and helpful to arrange appointments to view houses in short notice. Her responsiveness to deal with our needs are very appreciated. Thank you Caitlin!
Thank you, Hicham! Caitlin will love reading your feedback.
5/5
GoogleI would not hesitate to recommend Jones Robinson. My brothers and I recently sold my late mother's house. James was always responsive and energetic in looking to secure the best possible sale at the same time as recognising that this was … More
Thank you so much for this lovely review! James, Caroline and Mollie will be so grateful and enjoyed working with you.
5/5
GoogleI highly recommend using Jones Robinson Newbury. I have used them several times over the years and Paul Evans has been great, really professional and I always value his opinion. Paula and the team were brilliant, they were always keeping us … More
Thanks Joanna, we very much appreciate you taking the time to post a review - Paul and Paula are so grateful! We look forward to helping you again in the future!
5/5
GoogleSean was very helpful when viewing a property, he waited a long time when we said we were going to be late (ended up in traffic on a 5 hour drive). Incredibly helpful and friendly.
Thank you, joseph for taking the time post this! Sean will be delighted to read your kind comments!
5/5
GoogleWe have only just started dealing with Jones Robinson but Jack was really helpful, informative and professional.
Thank you for posting this review, Luke! Jack has loved being of help.
4/5
GoogleAnisha was courteous and very bubbly in taking me through the properties available to me, also easy taking me through the registration process. Well done !
Laurence - thank you for posting this kind review for Anisha! She has loved being of help!
5/5
GoogleGreat experience with the letting agents especially Marcus Wenczek, Lucy Coombes sharing the relevant properties, arranging viewing, processing the offers with landlords, updating the results. Kudos to the viewing agent for her pleasant … More
Thank you, Visanth, for taking the time to post these comments! Marcus and Lucy will love reading this!
5/5
GoogleFrom the first point of contact. Clare has been exceptional at providing me with details of properties that would suit my needs, and I will hopefully secure something in the next couple of … More
Thank you, Conre, for taking the time to post this review. Clare has loved being of help and will be thrilled to read your feedback!
4/5
GoogleI’ve been Impressed with the service so far from Jones Robinson. Caitlin was extremely helpful and friendly when discussing my requirements, and the market. She was quick to secure a property viewing for me.
Thank you for posting these kind comments Jessica - Caitlin will be absolutely thrilled to read your feedback!
5/5
GoogleJude is a fantastic agent who was able to give us all the information we needed. She is friendly, knowledgeable and has an amazing singing voice!
Thank you for posting this review, Jude will love reading your kind comments.
5/5
GoogleAnisha was very helpful! A property that I wished to view was full however when I space became available she called me promptly. Thank you Anisha.
Thank you for taking the time to post this review, Jackie! Anisha will love reading these kind comments.
5/5
GooglePaula was instrumental in pushing our house purchase through. I believe we wouldn't have completed within our goal timescale without her. She chased for us and kept us informed at every stage of the process. Her energy and initiative were simply amazing. Thank you so much!
Thank you so much for this kind review Alexandra - Paula was delighted to be of help! Good luck in your new home!
5/5
GoogleI would like to take this chance to thank Marcus for his kindly help on the viewings, it’s about the hard work to manage 6 viewings within this same day. Much appreciated.
Thank you for posting this kind review for Marcus!
5/5
GoogleJames was great helping us sell not only one property but two! Excellent communication and service. Thanks James!
Eloise - thank you for posting this lovely review for James!
4/5
GoogleI’ve been Impressed with the service so far from Jones Robinson. Caitlin was extremely helpful and friendly when discussing my requirements, and the market. She was quick to secure a property viewing for me.
Thank you for posting these kind comments Jessica - Caitlin will be absolutely thrilled to read your feedback!
5/5
GoogleI have recently been enquiring about renting a property and Lisa Perone has been so kind and patient with me Nothing is too much trouble , and her compassionate nature is apparent in all she does
Andrea, this is lovely review! Thank you so much for tasking the time to post this for Lisa!
4/5
GoogleSpoke to Caitlin regarding booking a viewing for a property. Good communication and professional service. Answered any questions in a clear and concise manor. I would recommend her and would happily arrange viewing with her again.
Thank you, Andrew, Caitlin will very much appreciate your feedback!
5/5
GoogleSpoke to Mollie this morning from Jones and Robinson , she was so kind and professional throughout. She supported me with any questions I had and was extremely helpful. I also got some great mortgage advice!
Thank you Becca, that's great to hear - Mollie will really appreciate your feedback!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Jones Robinson, Newbury won Platinum; Jones Robinson, Devizes won Platinum; Jones Robinson, Marlborough won Gold; Jones Robinson, Lambourn won Trusted Agent.
Tell us what you need and we'll pass your enquiry to Jones Robinson and up to three other top-rated agents near Newbury.
