Trusted Agent profile · Newbury · Berkshire
Verified
★★★★★
1,935 reviews across 2 platforms
118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
Part of Jones Robinson, see every office.
Jones Robinson's office in Newbury, Berkshire, at 118 Bartholomew Street, is rated 4.8 out of 5 across 1,935 reviews on two platforms, including 1,930 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Jones Robinson won in 2026.
1,930
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This office
5
Reviews on The Trusted Agent
This office
945
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
At Jones Robinson, estate agents in Newbury, we value your home. That simple phrase has two meanings for us. Of course, we value your home, as in we’ll come and tell you how much it’s worth. However, at Jones Robinson Estate Agents we also value your home, we realise how much it means to you. After all, it’s probably your most valuable asset. Located in the heart of Newbury, David Jones and Charles Robinson joined forces in 1998 and opened our estate agents branch in Bartholomew Street with just 7 staff and a handful of properties. Paul Hodgson also joined in 1998 and was made director in 2004. During the past 21 years the company has grown in stature to over 60 members of staff and five offices across West Berkshire, Wiltshire and Oxfordshire. As leading Newbury estate agents, our expert and friendly team are on hand to help whether you're looking to buy or sell. If you're keen to sell, our expert estate agents will help you to achieve the best price for your home and will be on hand to help you through every step of the process. If you're looking for a letting agent in Newbury, we can help you find an excellent rental home that suits your needs or help you find trustworthy and reliable tenants if you're looking to let. Newbury's Sales Manager is Beth Sharpe, and the team of valuers include Paul Hodgson, Paul Evans, Caroline Maddock, James Oldring and Edward Taylor, assisted by an ever-growing team of sales and administration staff. Our Lettings and Property Management departments are led by lettings manager Sian Cockerell, head of property management Anna Lyons, new business manager Laura Davenport and accounts manager Chloe Morey. Jo Woolley manages the group's Operations and Marketing functions.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
5/5
GoogleI have just dealt with Lucy and Sian who were both lovely, friendly, helpful and always rang straight back if they missed my call. They've done an amazing job for me and I'm over the moon with the results. Thanks ladies, it's been a pleasure - and fun 😃 …
Thanks so much for posting your review, Lizz, which Google have now published. It's lovely feedback and the ladies will be delighted to read your comments!
5/5
GoogleNikki has recently taken over looking after my property and has made a very quick positive impression. She has already shown herself to be pro-active, considerate and that she cares about the level of service she provides. What’s more, she is an effective communicator, something I really appreciate and find quite rare these days.
Thank you for posting this kind review! Nikki has loved being of help and will love reading these kind comments.
5/5
GoogleI was very impressed with how organised and professional this agency was for our rental application. They seem to have very streamlined and efficient systems in place. Lucy Coombes and Vanessa Burgess were very helpful and responsive.
Thank you Andrew, we very much appreciate you taking the time to post a review for our lettings team - Lucy and Vanessa will love reading your feedback!
5/5
GoogleCurrently starting my journey of moving to the UK from Canada, and Caitlin from Jones Robinson Estate was the only UK Agent to call me personally on the phone. Excellent service thus far!
Thank you for posting this kind review, Rohaan! Caitlin has loved being of help!
5/5
GoogleThe team at Jones Robinson have been really good at getting my sale & purchase pushed through in difficult times. Especially Paul Evans for the initial work and Paula Rudge for her relentless chasing up. Also Amber and Mollie in the office were very helpful.
Thank you for your review Steve, we were delighted to be of assistance to you. Paul, Paula, Mollie and Amber will be so pleased to read your feedback!
5/5
GoogleHad a great experience with renting a flat in Newbury through them. Everyone involved was so helpful and lovely. I especially want to thank Lisa Perowne for being wonderful over the phone with everything from helping book viewings to making sure everything runs smoothly afterwards.
Thank you Zac, Lisa has loved being of help and will be delighted to read your comments!
5/5
GoogleI have just sold a house near Newbury. It took a long time due to covid and the collapse of a first sale as a result of it, and then some tricky problems in the chain on the second attempt. Jones Robinson, and especially Caroline Maddox and … More
Thank you Iain, that's such a lovely review for Caroline and James. they enjoyed helping you and hope to be able to help again in the future!
5/5
GoogleWe have just sold a house with Jones Robinson. The TLDR version is that this is a well led team of skilled and motivated people, who did a great job for us. Kate Ormond was our initial point of contact and she got the ball rolling before … More
This is absolutely fantastic feedback, Russell, thank you so much for taking the time to post this review, Kate, Beth, Nicky and Paula will all be thrilled with your comments!
5/5
GoogleBeth Sharpe and the team promised so much that we were expecting the best and they delivered. A real personal and professional team with great local knowledge. They were on the phones from the minute our house went live and as a … More
Fantastic feedback for our Newbury Sales team - thank you so much Mark! Beth will be thrilled to read your comments!
5/5
GoogleI've recently bought a property from Jones Robinson. Paula has been the main contact liaising with the vendor, the vendor's solicitors and my own solicitors. Paula has kept me up to date on during the whole process and has certainly been of … More
Thank you Leon, Paula will be absolutely delighted to read your feedback - she has loved being of help!
5/5
GoogleIt was brilliant! I would have to give you a 10/10. Jo was my main point of contact and so was Toyah to be honest. There is absolutely nothing to improve on as it was sold very quickly. We were kept up informed and it was all just very spot … More
Thank you so much for your kind words, Mr Clements, we really appreciate it and are pleased to have been of service.
5/5
GoogleSpoke to Sean. Very helpful, and he arranged a viewing for me at a convenient time. He also took details in order to send properties I may be interested in. Good phone manner and very professional.
Thank you, this is great to hear and we really appreciate you taking the time to post a review for Sean!
5/5
GoogleAbsolutely top notch service and advice form the whole team and especially Paul Evans who guided us through the whole sale process for our house and Caorline Maddock who managed the chain from start to finish. Would use them again without a … More
Thank you Antony, that's great feedback! Paul will be chuffed to read your comments and loved being of help. We look forward to assisting you again in the future!
5/5
GoogleJones Robinson Estate Agency is really professional with all their dealings. I was interacting with Caitlin regarding a property and she has been very helpful, patient in answering all my silly questions. Thank you so much Caitlin!
Thank you, Joy for leaving this kind review! Caitlin will be delighted to read these comments!
5/5
The Trusted AgentA Different Level
My experience of marketing our property and securing a great offer with Paul Hodgson at Jones Robinson, Newbury, in a very difficult time for us has been amazing. I cannot praise the level of professionalism, knowledge and compassion enough. There was always someone knowledgable on the end of the phone, and no answerphone messages blaming Covid - I only wish the agents I was trying to view properties with had been the same! I will use Jones Robinson again without hesitation and will recommend them to all my friends and family.
5/5
GoogleRecently I had a good experience with the Jones Robinson. The staff were really helpful. Much thanks to Elle Dobson for helping me sorting out my problems.
Thank you for taking the time to post this review, Sharooq! Marcus will love reading your kind comments.
5/5
GooglePaige is very efficient in communication and every aspect of her work. I would give her my highest recommendation.
Thank you for posting this lovely recommendation, Patience! We really appreciate it!
5/5
GoogleJude Buckley has been professional throughout her visits and has a great friendly approach. Excellent customer service 👌 …
Thank you for taking the time to post this lovely review, Pete! Jude will reading this!
5/5
GoogleI spoke with Lucy she is the most kindest professional person I have ever come across she went the extra mile to help me with renting my first property. Made it seem so simple and easy I can't thank her enough. I would recommend using this company especially Lucy.
Thank you for your kind words Raza, we are really grateful and so pleased you were happy with Lucy's service!
5/5
GoogleJudy was very professional and courteous and well informed about the development I viewed and I would like to thanks her for the opportunity to look around the properties. … More
Thank you for posting this review, Andrew! Jude will love reading your kind comments.
5/5
GoogleMarcus has been very helpful, I'm not very familiar with the area and moving for work, Marcus has done his best to keep me informed and has taken my preferences into account in finding me a property.
Thank you, Tom! We really appreciate you posting these kind comments!
5/5
GoogleCarrie was both professional and understanding. we are not the most easily pleased clients and have had nothing but help and patience from Carrie Jo and Toyah hopefully soon we will find what we are looking for
Thank you, Pat for posting this lovely review! Jo, Toyah and Carrie will love reading the kind comments!
5/5
GoogleClare has been a pleasure to speak with, she was very accommodating to my partner and I, trying to help us to arrange viewings around our difficult work schedules. Would definite recommend Jones Robbinson, and Clare !
Thank you Jade, that's very kind of you to post a review - Clare will be delighted to read your feedback!
5/5
GoogleI recently spoke to Clare Black about the possibility of renting a property. She was extremely helpfully and had lots of advice for us. Would definitely recommend Jones Robinson and Clare for all there help 👍 …
Thank you for posting this lovely review and recommendation Anthony! Clare will be thrilled to read this!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Jones Robinson, Newbury won Platinum; Jones Robinson, Devizes won Platinum; Jones Robinson, Marlborough won Gold; Jones Robinson, Lambourn won Trusted Agent.
Tell us what you need and we'll pass your enquiry to Jones Robinson and up to three other top-rated agents near Newbury.
