Trusted Agent profile · Newbury · Berkshire
Verified
★★★★★
1,935 reviews across 2 platforms
118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
Part of Jones Robinson, see every office.
Jones Robinson's office in Newbury, Berkshire, at 118 Bartholomew Street, is rated 4.8 out of 5 across 1,935 reviews on two platforms, including 1,930 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Jones Robinson won in 2026.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
At Jones Robinson, estate agents in Newbury, we value your home. That simple phrase has two meanings for us. Of course, we value your home, as in we’ll come and tell you how much it’s worth. However, at Jones Robinson Estate Agents we also value your home, we realise how much it means to you. After all, it’s probably your most valuable asset. Located in the heart of Newbury, David Jones and Charles Robinson joined forces in 1998 and opened our estate agents branch in Bartholomew Street with just 7 staff and a handful of properties. Paul Hodgson also joined in 1998 and was made director in 2004. During the past 21 years the company has grown in stature to over 60 members of staff and five offices across West Berkshire, Wiltshire and Oxfordshire. As leading Newbury estate agents, our expert and friendly team are on hand to help whether you're looking to buy or sell. If you're keen to sell, our expert estate agents will help you to achieve the best price for your home and will be on hand to help you through every step of the process. If you're looking for a letting agent in Newbury, we can help you find an excellent rental home that suits your needs or help you find trustworthy and reliable tenants if you're looking to let. Newbury's Sales Manager is Beth Sharpe, and the team of valuers include Paul Hodgson, Paul Evans, Caroline Maddock, James Oldring and Edward Taylor, assisted by an ever-growing team of sales and administration staff. Our Lettings and Property Management departments are led by lettings manager Sian Cockerell, head of property management Anna Lyons, new business manager Laura Davenport and accounts manager Chloe Morey. Jo Woolley manages the group's Operations and Marketing functions.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
5/5
GoogleI use this company to manage my property! I live 30 miles away, so needed a good managing agent! Chloe is brilliant, as was Kate before her! She just takes all the worry and stress out of managing the property! From finding a tennant, … More
Thank you so much Russ, Chloe will really appreciate this feedback and is very happy to be of help!
5/5
GoogleI was very impressed with the service levels & quality of staff. Caitlin was a huge help with my house hunt & i'd recommend both her & Jones Robinson if you're looking to buy in the Newbury area.
Thank you, Gerry! We really appreciate your kind recommendation for Caitlin!
5/5
GoogleLaura was fantastic, although we didn’t end up using the company due to property been rented to a friend in the end, she was efficient and new a lot about the surrounding are, will definitely be using them again for any other of our … More
Thank you Matthew we really appreciate your feedback - Laura was so happy to be of help!
5/5
GoogleThe team at Jones Robinson are fantastic. As first time buyers, they were by our side the whole way through the process, offering professional and friendly service whenever we needed it. A big shout out to Beth S, Edward and Paula for handling our first property purchase. You have all been so helpful and committed to getting this over the line and you've put up with our incessant questions! We'd especially like to thank Paula. Her communication has been fantastic, and something I admired most was that although working part time, she was always on hand after her hours if we needed a question answered or some advice. So thank you once again, we can't fault your service and professionalism which I feel is second to none. I highly recommend using Jones Robinson, and will happily do so if we come to sell.
5/5
GoogleFantastic service from both Paula and Beth right from the ‘get go’ they said that they would sell the property on my behalf and did ! The communication throughout the whole process was extremely professional with regular updates right to completion, have used Jones Robinson many times and would highly recommend them. Thanks David
What lovely feedback, David - thank you so much, we are so glad to have been of service. Paula and Beth will be delighted with you comments!
5/5
GoogleWe couldn't be happier with our decision to go with Jones Robinson. From the beginning all the staff have been so friendly and we have truly received an excellent service. Paul and James have both been wonderful, Paul in particular has been amazing and kept us sane throughout the process and provided us with constant updates which we have really appreciated. It's pricier than other companies but 100% worth it! Thank you!
Rebecca, thank you for taking the time to post this review. James and Paul will love reading these kind comments.
5/5
GoogleKate was very helpful, enthusiastic and knowledgeable. I felt really supported and engaged throughout the searching and viewing process so far. Thank you to Kate!
Thank you for posting this kind review, Dougie! Kate will love reading these kind comments!
5/5
GoogleBeen a great help during our time buying our house. Caitlin worked very hard for us over the weekend to make sure we had the best chance at getting our dream home! Update upon completion of our house: Paula and Beth have done an absolutely phenomenal job keeping touch and keeping us upto date throughout the whole process and chasing relentlessly to make sure things went through as smooth as possible. Really appreciate all your hard work and assistance!
Thank you for posting this lovely review, we really appreciate it, John! Caitlin, Paula and Beth will be so grateful for your kind comments.
5/5
GoogleWould like to thank Paul Hodgson for getting the sale agreed and Paula Rudge for all of her hard work and support seeing our house move through to completion. It must be very hard trying to keep the seller and buyer happy in a cheerful way, it was appreciated.
Thank you Ian, we really appreciate your comments and were extremely pleased to have been of service!
5/5
GoogleAfter expressing an interest in a property on a third party site, Caitlin was quick to get in touch and book in a viewing with us. She was efficient and polite even when there were issues with the line.
Thank you for your review Hollie - Caitlin was so pleased to be of help, hope we can find you something soon!
5/5
GoogleVincent Carlucci was friendly and attentive as he showed us around a property. He tried to answer any questions we raised, and if he couldn't do so immediately, those answers were forthcoming in a speedy email response. Would recommend.
Thank you for taking the time to post this recommendation Daryl. Vincent will be love reading this!
5/5
GoogleJude B was lovely throughout the property visit, friendly and very professional.
5/5
GoogleBecky at the Newbury branch was very helpful following a telephone enquiry I made to her and hopefully she will be able to find me the property i am looking for, thank you Becky
Karen - thank you posting this lovely review!
5/5
GoogleAnisha was very kind and allowed me to book the property viewing to my expectations. She was very professional and shared all details related to the property. Excellent service.
Thank you for posting this lovely review, Katie! We really appreciate it.
5/5
GoogleMarcus was quick to respond to my message and soon we were on the phone. Professional and efficient. Thanks again Marcus. I am looking forward to my viewing this Saturday.
Thank you for posting this review, Robert! Marcus has loved being of help!
5/5
GoogleJude was really friendly and accommodating when I went to view a property with her. She was informative and incredibly helpful. Jones Robinson has really good people. I would highly recommend.
Thank you for taking the time to post this lovely recommendation Chad!
5/5
GoogleI spoke with Rhian who was very informative and answered every single question I had about the property I was interested in! It was all very smooth and so quick! Rhian is amazing! Thank you so much for being so professional and helping the process go so smoothly!
Thank you Grace, it's very kind of you to post a review for Rhian, she will be absolutely delighted!
5/5
GoogleWould like to say a massive thank you to Paula for all the help and chasing she has done with our chain . Friendly , professional and our new saying is “ everyone needs a Paula “ ! Many thanks for all your hard work and highly recommend. Catherine Wells
Ah that's lovely feedback Catherine! Paula will be delighted to read your comments and we really appreciate you taking the time to post a review.
5/5
GoogleThank you Toyah and Jo for all of your hard work getting the house sold. I don't think there was much more that could have gone wrong / delayed the sale but you kept me informed and were so kind throughout. So glad and grateful that we've finally got there.
Thank you for taking the time to post a review, Lindsay, we're so grateful! Toyah and Jo really enjoyed working with you.
5/5
GoogleBecky was polite friendly and helpful whilst organising viewings for their properties.
Thank you, Katie. Becky has loved being of help!
4/5
GoogleClare Black has been a steadying influence on our search for a property to rent. In what is currently a frustrating market (from a tenants point of view) Providing a very efficient and pleasant approach. … More
Thank you Douglas, Clare will really appreciate your comments and will be working hard to try and find something suitable for you.
5/5
GoogleThanks Jon’s Robinson Newbury, from house viewing to communication and move in,every person in all processes is professional, enthusiastic and gentle. I am very impressed with this brand :)
Thank you for posting this lovely review, Hui!
5/5
GoogleAll the members of Jones Robins I met are very professional and friendly! Special thanks to Anisha who helped me arranged everything. Appreciated her timely response and dedicated service!
Thank you for posting this review, Tony! Anisha has loved being of help!
5/5
GoogleCaitlin has been absolutely brilliant! She’s worked around my awkward time schedule and accommodated to all my needs. Highly recommend, as this is my first time she’s covered all basis and made my experience extremely easy.
Macy, thank you for taking the time to post this kind recommendation! Caitlin will love reading this!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Jones Robinson, Newbury won Platinum; Jones Robinson, Devizes won Platinum; Jones Robinson, Marlborough won Gold; Jones Robinson, Lambourn won Trusted Agent.
Tell us what you need and we'll pass your enquiry to Jones Robinson and up to three other top-rated agents near Newbury.
