Trusted Agent profile · New Malden · Surrey

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Curchods New Malden reviews

4.7Platinum winner · 2026View award details

★★★★★ Excellent

517 reviews across 2 platforms

31 High Street, New Malden, Surrey, KT3 4BY

Part of Curchods, see every office.

Curchods's office in New Malden, Surrey, at 31 High Street, is rated 4.7 out of 5 across 517 reviews on two platforms, including 495 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.

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4.7 / 5

495

Reviews on Google

This office

The Trusted Agent logo

4.9 / 5

22

Reviews on The Trusted Agent

This office

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers12 reviews

4.9 / 5 My journey from start to finish selling my house with Curchods has been amazing. Stuart Baker has been brilliant throughout, from giving me a quote on my ...Anne, 3 June 2017Read all 12 from sellers

Buyers7 reviews

5.0 / 5 Lizzy made me feel like I was her only client, she was always at the end of phone or email and responded extremely quickly to my concerns or questions. Lizzy ...Stephen, 31 May 2016Read all 7 from buyers

About Curchods New Malden

Our estate agents in New Malden specialise in the sales and letting of residential properties in New Malden, Old Malden, Worcester Park, Wimbledon, the exclusive Coombe Hill private estate, and the surrounding villages. Whether you’re buying, selling, letting or renting in the local area, Curchods Estate Agents are the experts on your doorstep in New Malden. “I have been an estate agent for more than 35 years and since 1990 have been successfully selling properties in and around New Malden. I don’t believe that there is a more knowledgeable agent in town than me! In 2002 I opened Curchods New Malden office which quickly grew to become the leading agent in the area, offering outstanding customer service and a refreshing approach to selling homes, backed up by the area’s largest independent estate agent. I was born and brought up locally, still live in New Malden with my family and I am totally committed to this fantastic town. New Malden is a town with a rich history, and remarkably, it is one of only three towns worldwide to have produced three recipients of Great Britain’s highest military honor, the Victoria Cross.” Christopher Jakob, Partner at Curchods New Malden New Malden offers a unique blend of suburban peace, strong community spirit, and easy access to central London. Its cultural diversity, excellent schools, and range of local amenities make it an attractive choice for families, professionals, and retirees alike. Whether you’re looking for a place with great transport links, a vibrant food scene, or just a friendly and well-connected neighborhood, New Malden ticks all the boxes. Commuters will find New Malden well connected, with its railway station providing fast and frequent services to London Waterloo in under 25 minutes. Nearby stations such as Motspur Park and Raynes Park offer additional transport options. The area is also well served by bus routes, linking residents to Kingston, Wimbledon, and beyond. For those driving, the A3 provides a direct route into central London and out towards Surrey and the M25.

Awards

The Trusted Agent 2026 results for Curchods, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the New Malden office, from every platform, shown as written. First names only.

5/5

The Trusted Agent
Seller

SUPERB SERVICE

Stuart Baker and his team at the New Malden branch of Curchods provided an excellent service in the sale,of my home. They were professional, responsive, always available at the end of the phone line and I felt confident in their handling of my sale. Having marketed the property on my behalf, they soon found a suitable purchaser. Throughout the process, Stuart has maintained contact with me by regular phone calls - which is so reassuring and calming in what can be a stressful time. I would have no hesitation at all in recommending Stuart and his team - they do an excellent job. Thank you.

Michael · 25 November 2016

4/5

Google

The viewings and arrangements with Ruby and Chris were easy, the non rushed approach in the viewing was really good. They helped us navigate the tight timelines. Understandably, with a lot of queries going back and forth, Lisa, the sales progressor, helped us to keep things on schedule. Would recommend the services completely!

Mayuri · 28 June 2023

5/5

Google

We worked primarily with Rupert and Laura who provided an excellent service through from organising viewings to ensuring our purchase completed on time. Laura was instrumental in liaising and coordinating with the solicitors and estate …

Rob · 8 October 2021

Agent replied

Dear Rob Welcome to New Malden! I hope you are now settling into your new home? Very may thanks for your review and the kind comments you have made. Best regards Chris Jakob

5/5

Google

Had an excellent experience with selling my house with Curchods with Ruby, Will, Chris & the rest of team. Managed to sell my house within 2 weeks of going with them, then the entire process was made easy and was kept up to date throughout …

Paul · 8 October 2024

Agent replied · 23 August 2024

Dear Paul Thanks very much indeed for your kind review. We were delighted to step in and find you a quality buyer after your previous experience elsewhere. I hope you … More

5/5

Google

Awesome team at Curchods! Ruby was specifically helpful and guided us and helped us scoring our offer. Only can recommend!

Peter · 28 June 2023

Agent replied · 29 July 2023

Dear Peter Thank you for your lovely review. Ruby is particularly pleased. Best regards Chris Jakob

5/5

Google

Victoria is an excellent estate agent: very professional, friendly, working very hard to secure deals and always calling back for feedback after each visit. I would happily work with her again and would strongly recommend her as a sole agent!

Zahra · 17 September 2020

Agent replied

Dear Zahra What a lovely review. Victoria is delighted with your comments. Thank you. Chris

5/5

Google

We have been using Response IQ for a few months now and the results have been amazing.. Incoming calls to our call centre have increased by 50% just by implementing this simple tool. More calls = More revenue. One happy customer Thank you Response IQ

Vanessa · 29 May 2018

Agent replied · 29 May 2026

Thank you Vanessa, it's a pleasure working with all of you at Attraction World.

5/5

Google

Excellent service from very pleasant staff, especially Ruby.

Ann · 23 March 2024

Agent replied · 24 March 2024

Dear Ann So pleased that you ave finally got over the line. Very best of luck with the move. Chris

5/5

Google

A very big thank you to Chris Jacobs and his team for making the sale of my flat as stress free as possible. One slight hiccup that Chris sorted to the advantage of both parties.

Stephen · 16 September 2021

Agent replied

Dear Stephen Many thanks for your review, despite all and with your help, we got you over the line. All the best for the future Chris

5/5

Google

Fantastic service from start to finish. Great communication and was true to his word! Made selling our house stress free and easy. Highly recommend

Demi · 4 July 2025

Agent replied · 4 June 2026

I'm really pleased to hear the process felt smooth and stress-free for you, that’s always the goal. It was a pleasure helping you with the sale, and I truly appreciate the recommendation!

5/5

Google

Anthony is friendly, very professional and delivers exceptional results. Highly recommended.

Guy · 28 May 2025

5/5

Google

Having put my house on the market in the autumn of 2023 it proved to be a difficult time to sell. However, Curchods persevered with a huge number of viewings and finally, after one or two tentative offers from people who hadn't had offers …

Nicky · 16 September 2024

Agent replied · 16 September 2026

Dear Nicky We really appreciate your very kind review and thank you for highlighting Barbara. … More

5/5

Google

Despite a very protracted exchange due to solicitor incompetence further down the line, Rupert went above and beyond on a daily basis to establish what was the delay and how to proceed. Extremely friendly and patient advice was given every …

Elmlin · 8 October 2019

Agent replied

Dear Elmlin Many thanks for your review. Having worked with Rupert for a number of years, I … More

5/5

Google

Victoria is an excellent estate agent: very professional, friendly, working very hard to secure deals and always calling back for feedback after each visit. I would happily work with her again and would strongly recommend her as a sole agent!

Zahra · 8 February 2020

Agent replied

Dear Zahra What a lovely review. Victoria is delighted with your comments. Thank you. Chris

5/5

Google

I recently sold my flat through Curchods and I couldn't be happier with the service I received. From start to finish, the team were friendly, professional and supportive, and always had my best interests at heart. I want to give a special …

Romina · 8 October 2024

Agent replied · 22 October 2024

Dear Romina I really appreciate your fantastic review and in particular, your comments regarding Barbara and Will. … More

5/5

Google

An excellent team working hard to ensure that my house was sold with the minimum of issues, while staying on top of the whole process. A pleasure to work with them.

Mike · 23 March 2025

Agent replied · 27 April 2024

Thank you Mike for your review. It has been a pleasure helping you achieve your goal. Best regards Chris

1/5

Google

SCAMMERS!!! Switched my energy supplier without permission, sent emails at 2am in the morning with my bank details on a direct debit mandate from Rebel energy. How did they get hold of my bank details if not through fraudulent means. Ofgem needs to stop all your activities, before you cause more people distress.

Bami · 15 July 2025

5/5

Google

Victoria and the team at Curchods New Malden were helpful and pleasant throughout the stressful milestone of purchasing our first property. They responded to all of our questions swiftly and we were very pleased with the service received. Highly recommended.

Ross · 18 September 2019

Agent replied

Thank you so much for your very kind review. If we can help you in any way in the future please contact us. Chris Jakob

5/5

Google

We had a truly excellent experience buying our first home with Sonia's help from Curchods. It was by far the most reliable, helpful and efficient service we received on our journey. Whenever we had questions or things we were unsure about, …

Amy · 8 October 2024

Agent replied · 27 April 2024

Dear Amy Sonia is over the moon with your review as indeed am I. Thank you very much indeed. Chris

5/5

Google

Very professional and efficient service. Curchods dealt with the sale of my late parents home in a sensitive manner. Victoria Yates kept me informed of progress throughout the transaction. Would definitely recommend.

Jennie · 16 September 2021

Agent replied

Dear Jennie It has been a pleasure for us helping to steer you through the process at a very difficult time for you and your family.

5/5

Google

So impressed with the exceptional customer service and efficiency to get things done I had from Sonya & all sales team in KT area throughout my experience of buying my 1st property( only 2 months from first viewing to completion)…Am …

GM4 · 8 October 2024

Agent replied · 24 March 2024

Thank you so much for your very kind review. We all hop your are happy in your lovely new home. Kind regards Chris Jakob

5/5

The Trusted Agent
Seller

An excellent experience.

During a fairly stressful time, Lizzy was an incredible help in the process of selling our home. The important thing for us was that communication was of the highest standard, quick, efficient and polite. We really felt like our custom was valued and would recommend Lizzy to anyone selling their property. We also felt that Curchods had a better grasp of the market in our area compared to the other agents we spoke to.

Kartik · 28 March 2017

5/5

Google

Just exchanged on our first home, super thankful to Ruby and Will for both being super helpful and lovely through the whole process, making everything as easy as possible!

Elaine · 23 March 2025

Agent replied · 27 April 2024

Dear Elaine So kind of you to leave such a great review. Thank you. Chris

5/5

Google

We bought our house via Curchods New Malden and the team (Will and Laura) were extremely professional, helpfully and accommodating to all our requests. This made what can be a very stressful process run as smoothly as possible. We always felt we could pick up the phone and speak to Will or Laura which was very comforting

James · 28 June 2022

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Curchods New Malden

What do sellers say about Curchods New Malden?

12 reviews from sellers, rated 4.9 out of 5 on average. For example, Anne wrote: "My journey from start to finish selling my house with Curchods has been amazing. Stuart Baker has been brilliant throughout, from giving me a quote on my ..."

What do buyers say about Curchods New Malden?

7 reviews from buyers, rated 5.0 out of 5 on average. For example, Stephen wrote: "Lizzy made me feel like I was her only client, she was always at the end of phone or email and responded extremely quickly to my concerns or questions. Lizzy ..."

Has Curchods won any awards?

Yes. In The Trusted Agent 2026 awards: Curchods, New Malden won Platinum.

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