5/5
GoogleOur estate agent had Emzo Marketing to do our house photography, Anthony was very friendly guy, took great photos of the house. Can't recommend him highly enough
Trusted Agent profile · New Malden, Surrey
Verified
Curchods New Malden reviews
★★★★★
517 reviews across 2 platforms
31 High Street, New Malden, Surrey, KT3 4BY
Part of Curchods, see every office.
Curchods's office in New Malden, Surrey, at 31 High Street, is rated 4.7 out of 5 across 517 reviews on two platforms, including 495 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers12 reviews
My journey from start to finish selling my house with Curchods has been amazing. Stuart Baker has been brilliant throughout, from giving me a quote on my ...Read all 12 from sellers
Buyers7 reviews
Lizzy made me feel like I was her only client, she was always at the end of phone or email and responded extremely quickly to my concerns or questions. Lizzy ...Read all 7 from buyers
About Curchods New Malden
Our estate agents in New Malden specialise in the sales and letting of residential properties in New Malden, Old Malden, Worcester Park, Wimbledon, the exclusive Coombe Hill private estate, and the surrounding villages. Whether you’re buying, selling, letting or renting in the local area, Curchods Estate Agents are the experts on your doorstep in New Malden. “I have been an estate agent for more than 35 years and since 1990 have been successfully selling properties in and around New Malden. I don’t believe that there is a more knowledgeable agent in town than me! In 2002 I opened Curchods New Malden office which quickly grew to become the leading agent in the area, offering outstanding customer service and a refreshing approach to selling homes, backed up by the area’s largest independent estate agent. I was born and brought up locally, still live in New Malden with my family and I am totally committed to this fantastic town. New Malden is a town with a rich history, and remarkably, it is one of only three towns worldwide to have produced three recipients of Great Britain’s highest military honor, the Victoria Cross.” Christopher Jakob, Partner at Curchods New Malden New Malden offers a unique blend of suburban peace, strong community spirit, and easy access to central London. Its cultural diversity, excellent schools, and range of local amenities make it an attractive choice for families, professionals, and retirees alike. Whether you’re looking for a place with great transport links, a vibrant food scene, or just a friendly and well-connected neighborhood, New Malden ticks all the boxes. Commuters will find New Malden well connected, with its railway station providing fast and frequent services to London Waterloo in under 25 minutes. Nearby stations such as Motspur Park and Raynes Park offer additional transport options. The area is also well served by bus routes, linking residents to Kingston, Wimbledon, and beyond. For those driving, the A3 provides a direct route into central London and out towards Surrey and the M25.
Awards
The Trusted Agent 2026 results for Curchods, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the New Malden office, from every platform, shown as written. First names only.
Google5/5
GoogleTerry and Chris were very professional and kept us informed all the way through the process.
5/5
GoogleI recently sold my property using Curchods (New Malden branch) and the service I received, in particular from Barbara, was fantastic. She kept me updated throughout and was always available for any queries I had. I would highly recommend using Curchods when it comes to selling a property!
Agent replied · 27 April 2024
What a lovely review. Thank you very much indeed. I have passed on your comments to Barbara. Best regards Chris
5/5
GoogleBarbara Courpasson went above and beyond to assist us with our move. We would strongly recommend her to anyone wanting a personal service!
Agent replied · 24 March 2024
Thank you Ruben Barbara is delighted with your comments and thoroughly enjoyed helping you and your family move to your fabulous new home. … More
5/5
GoogleBarbara was energetic and helpful from day one, and guided us throughout the process with kindness and professionalism. Best estate agent experience ever!
Agent replied · 24 March 2024
Dear Stella Many thanks for taking the trouble to leave your review. I am so pleased by the comments you have made about Barbara. … More
5/5
GoogleWe've just purchased house with Curchods. I am particularly grateful to senior Negotiator Barbara Courpasson. She was very efficient and a great communicator, went above and beyond to ensure the the whole process goes smoothly. I would highly recommend her. Thank you!
5/5
GoogleExcellent product and customer service, I've worked with Response IQ for many years, and I would highly recommend them.
Agent replied · 29 May 2026
Thank you Arnold. We're very happy to read this.
5/5
GoogleThis is the second house Curchods New Malden has sold for us recently. Very please with the marketing and sales progression. Lots of viewing at the start and they found us a buyer quite quickly. Curchods offer the whole package. Always helpful. Thank you all so much.
Agent replied · 23 August 2024
Dear Rosemary Thank you so much for your review. It has been a great pleasure for all of us helping with you. … More
5/5
GoogleReally happy with the photographers who came by today to take photos of the house. Super professional and polite the whole time. They made a real effort to put everything back where it was if anything needed to be moved, which I really appreciated. Also just lovely people with great personalities, and they made me feel totally at ease throughout. Made the whole thing way less stressful than I expected!
1/5
GoogleNeed to cancel the £24 management fee because between these and better billing they don’t manage anything, bill in the winter was £202 fell to £177 no emails to explain or anything then 2 months leter we get an text form the council saying we owe them money, getting to the bottom of it itrria had “lost” our bill funnily enough we rang and they said we had to send it council saying they sent it to them, in the end ittria found it but wants us to pay it all in one go to clear the debit because of there mistake in this bad economical market, stopped replying to my emails asking for proof they paid our other bills because I’ve lost trust? Will only reply to my partner And then increasing our bill to to near £300 each our bill is more in the summer than in the winter and in an email explaining our bill brake down they contradict themselves saying we should use 3x more in the winter but our summer bill is more. In short don’t use the staff have tried but it’s seems the company management are useless
Agent replied · 15 July 2026
Dear Anthony, Please accept our apologies for the poor level of service you've received for our Bills Package service. We are looking into the matter and will come back to you within 48 hours. Kind regards, Ittria
1/5
GoogleWe used Ittria for utility notifcations and void period switches, commission was supposed to be paid to us as per our contract with them. Our portal showed what commission was due to us. I emailed them many times to request payment and they never got back to me. I also tried calling our accounts manager who stopped answering my calls. Very dishonest company! I requested the commission well in advance of ending my contract. Your reply is simply an excuse not to pay what is owed.
Agent replied · 15 July 2026
Dear Ailsa, Having reviewed our records from 2 years ago it shows that your company chose to terminate the contract due to challenges you were having with the data entry portal. Per the terms of the agreement if a contract is cancelled no further commissions are payable largely due to the fact that we continue to provide our free notifications services after contract termination for a period of time in order to avoid any operational issues for our clients. Kind regards, The Team at Ittria
5/5
GoogleCurchods have just sold our flat in New Malden. The whole process was efficient and they were very helpful in all aspects of the sale, they kept us updated at all times. I would have no doubt about recommending them to anyone else selling a property.
Agent replied · 10 December 2024
Dear David Your comments are much appreciated. Thank you. Chris Jakob
5/5
GoogleSimply put, I could not have purchased my house if it wasn't for the team at Curchods New Malden. Victoria and Laura were with me and my Husband every step of the way, from getting in touch with solicitors to giving us helpful advise and …
Agent replied
Dear Sharon Thank you very much for your extremely kind and positive review. I will pass on your comments to Laura and Victoria and wish you every happiness in your new home. Kind regards Chris Jakob
5/5
GoogleWe recently sold our house and bought our new one through Curchods and have been very happy with the service. Rupert and his team did a great job helping get the sale and purchase through, they’ve even gone the extra mile helping with a few …
Agent replied
Dear Stuart Thank you so much for your review. It has been a real pleasure for Rupert in helping you sell your house and find the home of your dreams. All the very best to you and your family for the future. Chris
5/5
GoogleVictoria and the team at Curchods were fantastic to work with. From the start, we felt they had a genuine interest in trying to help us sell our house and Victoria was readily available to offer advice and support when we needed her. She …
Agent replied
Dear Neil Thank you for this wonderful review. We are all delighted by your comments, especially Victoria, and are very pleased to have played are part. … More
5/5
GoogleSo glad we chose Curchods for our sale, from the moment Chris met us I knew we would get great service. His team are all excellent especially Rupert , and Laura who is a pleasure to …
Agent replied · 29 July 2023
Dear Angela Thank you so much for the fabulous review. We were delighted to help. Chris
5/5
GoogleWhen looking for a new property we noticed Curchods had a majority of the properties we liked. There is good sense aiming to buy and sell with the same agents so it made sense to list with them. Victoria and team helped us all though the …
Agent replied
Dear Krishan Thank you so much for your review. I am particularly pleased that we measured up to expectations and helped you on your journey to your fabulous new home. We all wish you and your family every happiness for the future. Chris
5/5
GoogleCurchods are an excellent organisation especially Barbara Courpasson. We started looking for our first house about a year ago. During this time we saw …
Agent replied · 24 March 2024
Thank you Dean Sorry it's taken me so long to acknowledge. I have mentioned this to Barbara who was delighted to read your review and wishes you all the very best for the future. Chris Jakob
5/5
GoogleWe recently had becky in to take pictures of our house ready to sell, and honestly the pictures look like something out of a magazine!!! Better than all our expectations. We are so so happy. Can’t recommend this company enough
3/5
GoogleHardest thing I find is that staff are only contactable by phone between 9:30am & 2:30pm. There is no emergency contact number on the website and not all FAQs answer questions. Sometimes you need to speak to someone. Other than that the staff are really helpful
5/5
GoogleAfter being unsuccessful selling our house with another local agent we went to Curchods as Chris kept in contact with me even though we initially didn’t go with him. The difference of experience was enlightening! …
Agent replied · 29 July 2023
Dear Gordon Thank you for your lovely review and kind comments. I trust that all is well now that you are back in Cornwall. Chris
5/5
GoogleOn behalf of Duncan Clarke I just wanted to thank Curchods and in particular Chris Jakob for guiding me through the sale of our property in New Malden. He made the process stress free and …
Agent replied · 29 July 2023
Dear Duncan & Camilo Thank you so much for your very kind review. It has been a great pleasure selling Duncan's family home. … More
5/5
GoogleThanks Chris Jakob and team for the fantastic service you’ve provided on our house purchase!
5/5
GoogleAnthony was very professional, polite and took some amazing photos - Very pleased with Emzo’s service and would highly recommend
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Curchods New Malden
What do sellers say about Curchods New Malden?
12 reviews from sellers, rated 4.9 out of 5 on average. For example, Anne wrote: "My journey from start to finish selling my house with Curchods has been amazing. Stuart Baker has been brilliant throughout, from giving me a quote on my ..."
What do buyers say about Curchods New Malden?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Stephen wrote: "Lizzy made me feel like I was her only client, she was always at the end of phone or email and responded extremely quickly to my concerns or questions. Lizzy ..."
Has Curchods won any awards?
Yes. In The Trusted Agent 2026 awards: Curchods, New Malden won Platinum.
