Trusted Agent profile · New Malden, Surrey
Verified
★★★★★
517 reviews across 2 platforms
31 High Street, New Malden, Surrey, KT3 4BY
Part of Curchods, see every office.
Curchods's office in New Malden, Surrey, at 31 High Street, is rated 4.7 out of 5 across 517 reviews on two platforms, including 495 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
My journey from start to finish selling my house with Curchods has been amazing. Stuart Baker has been brilliant throughout, from giving me a quote on my ...Read all 12 from sellers
Lizzy made me feel like I was her only client, she was always at the end of phone or email and responded extremely quickly to my concerns or questions. Lizzy ...Read all 7 from buyers
Our estate agents in New Malden specialise in the sales and letting of residential properties in New Malden, Old Malden, Worcester Park, Wimbledon, the exclusive Coombe Hill private estate, and the surrounding villages. Whether you’re buying, selling, letting or renting in the local area, Curchods Estate Agents are the experts on your doorstep in New Malden. “I have been an estate agent for more than 35 years and since 1990 have been successfully selling properties in and around New Malden. I don’t believe that there is a more knowledgeable agent in town than me! In 2002 I opened Curchods New Malden office which quickly grew to become the leading agent in the area, offering outstanding customer service and a refreshing approach to selling homes, backed up by the area’s largest independent estate agent. I was born and brought up locally, still live in New Malden with my family and I am totally committed to this fantastic town. New Malden is a town with a rich history, and remarkably, it is one of only three towns worldwide to have produced three recipients of Great Britain’s highest military honor, the Victoria Cross.” Christopher Jakob, Partner at Curchods New Malden New Malden offers a unique blend of suburban peace, strong community spirit, and easy access to central London. Its cultural diversity, excellent schools, and range of local amenities make it an attractive choice for families, professionals, and retirees alike. Whether you’re looking for a place with great transport links, a vibrant food scene, or just a friendly and well-connected neighborhood, New Malden ticks all the boxes. Commuters will find New Malden well connected, with its railway station providing fast and frequent services to London Waterloo in under 25 minutes. Nearby stations such as Motspur Park and Raynes Park offer additional transport options. The area is also well served by bus routes, linking residents to Kingston, Wimbledon, and beyond. For those driving, the A3 provides a direct route into central London and out towards Surrey and the M25.
The Trusted Agent 2026 results for Curchods, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the New Malden office, from every platform, shown as written. First names only.
5/5
GoogleA special shout out to Ruby at Cuchods. She really understood our property requirements and always contacted us about relevant properties. In comparison with other local agents she was by far the most engaging and proactive. We were so …
Thank you so much for this lovely review. Ruby is particularly humbled by your comments. All the very best in your new home. Chris Jakob
5/5
GoogleI worked with Will and Ruby. Ruby was very helpful in arranging viewings and transparent duing the offer process. …
Dear Cameron Very kind of you to leave such a review. Ruby and Will are very grateful. Best regards in your new home. Chris
5/5
GoogleFirst class service, Anthony was very thorough in checking the property and making sure he got the best possible pictures. It’s refreshing to have such cheerful friendly service. I would recommend Emzo without hesitation.
5/5
GoogleAnthony was our photographer for marketing our house and he was fantastic. So professional and thorough - a real eye for detail. Very happy with how the photos have turned out. Thank you Anthony.
5/5
GoogleI found Victoria and the whole team at Curchods to be very responsive and quick to help with any queries. Once we found a house that we wanted to purchase, Victoria and the team did everything they could to make things happen as quickly as possible and keep everyone in the loop.
Dear Sam Thank you so much for your review. I hope that you have settled in well in your lovely new home. … More
5/5
GoogleWe recently bought our property through Curchods - New Malden. We had excellent service, everything was going smoothly. Ruby and the team did a great job throughout the whole process.
Dear Anwa A great review. Thank you! and for highlighting Ruby in particular Best regards Chris Jakob
5/5
GoogleThe New Malden branch of Curchods are wonderful, everyone I dealt with was professional, helpful and friendly including Barbara and Ruby. Chris supported his team and came up with practical ideas when challenging issues arose. I have to call out Terry particularly though for his perseverance in getting the house sold. Thank you all!
Dear Jo Thank you so much for your terrific review which is very heartening to read. I am delighted that you felt that my teams efforts ensured that your home got sold. Best regards for the future. Chris
5/5
GoogleI would like to thank Rupert Matthews of Curchods New Malden. He provides top-notch customer service and was very prompt and honest in responding to my queries. Highly recommended.
Thank you again for taking the time to let us know how we did. Rupert is delighted with your review as indeed am I. Best regards Chris Jakob
5/5
GoogleRuby and her whole team were accommodating, understanding and most importantly, available. I felt I could receive an honest answer in a great time frame. I felt supported throughout. Thankyou Ruby
Thank you for your kind words Bonnie. I have let Ruby know who is delighted and hopes that move has gone well. Regards Chris
5/5
GoogleI recently took the decision to sell my house, Anthony from Emzo Marketing came round to take photos and prepare the floorplan etc. He was so kind and helpful, gave advice about how to get the best outcome for the photos, made suggestions on how to stage my home a little better and was extremely sensitive to my personal situation. I would also add that the photos are absolutely amazing! All in all an awesome service and I would absolutely recommend this service to anyone looking to sell this property.
5/5
GoogleWe bought a house through Curchods and the experience couldn't be better, Rupert was our first point of contact and he was very communicative and answered all our questions, then Laura picked up and she was very friendly and purely amazing through the process. Thank you so much for everything!
Dear Alin Thank you so much for your kind review. Both Rupert and Laura were delighted to help and are over the moon with your comments … More
5/5
GoogleFantastic experience with Ruby. We were buying a property that she was acting for and she was so great the whole time. Worked extra hard to make sure there was a good line of communication between us and keep things moving forward! We can't wait to move into our new home, thank you!!
Dear Cathi Many thanks for this amazing review. We're very proud of Ruby and am delighted that you were impressed too. Best regards Chris Jakob
5/5
GoogleIt has been a pleasure working with Victoria Yates at Curchod. It was a long journey for us to look for a right property. Victoria has been extremely helpful and professional from pre-sales to post completion. I can not praise her enough and the Curchods team in general. 5 stars for the service and experience.
Dear Hein Thank you so much for your review. I am delighted that you enjoyed the … More
5/5
GoogleWe had a fantastic experience buying with Curchods New Malden. Ruby is a fantastic Sales Negotiator. She has been really professional and helpful throughout our buying process.
Dear Ping Ping Thank you so much for your review and for your kind comments about Ruby. We know you will be very happy in your new home. … More
5/5
GoogleSonia from Curchods in New Malden was very helpful and helped me to find a right property within my budget. Process was easy and smooth. Highly recommended.
Dear Daniel Many thanks for your kind review. I've passed on your kind comments to Sonia who wishes you well with your new home. … More
5/5
GoogleChurchods New Malden were great. They kept our sale and purchase moving when it got sticky. Barbara Courpasson and Kevin Green were particularly helpful at every stage.
Dear Will Many thanks for your review. I have passed you comments on to Barbara and Kevin who are both grateful. I hope you are enjoying your new home. … More
4/5
GoogleWe have received an absolutely fantastic service by Ruby at Curchods estate agents. She is very prompt when it comes answering queries, getting things sorted and knowledgeable about the area and services available. …
Many thanks Rizwan. Best regards Chris Jakob
5/5
GoogleReally first rate service from the Curchods team in New Malden and in particular Rupert and Chris, who were both cheerful, friendly and helpful at all times (even in the face of my panic due to delays on the vendors side just before exchange!). Great support too from the Curchods Conveyancing team. Highly recommended.
Thank you for your very kind review. It has been an absolute pleasure helping you achieve your goal. Good luck with your move. Chris
5/5
GoogleElliot really gets how stressful moving can be and makes the whole thing feel so much easier. He’s approachable, easy to chat to, and always really quick to get back to you. You can tell he genuinely listens and wants to help!
Thank you for the kind words! I’m really glad I could help make things a bit easier for you, moving can be a lot, so it means a lot to hear that you felt supported throughout. Always here if you need anything else!
5/5
GoogleWe’d like to extend our heartfelt thanks to the wonderful Team at Curchods- New Malden for their outstanding support and guidance throughout the sale of our house. From start to finish, they were professional, attentive, and truly committed to achieving the best possible outcome for us. Thank you 🙏🏻 …
Dear Orly Thank you very much indeed for your very kind review. All the very best in your new home. Kind regards Chris Jakob
5/5
GoogleWe purchased through Curchods, especially with Terry’s wonderful support. It was a long and complicated process through which we had to closely coordinate with the seller and Terry’s been really helpful to get things moving forward and he’s been there whenever we needed his support. Great team to work with!
Thank you for your review. Terry was very pleased to work with you and get the deal over the line. Kind regards Chris Jakob
5/5
GoogleI would like to say a big thank you to Rupert and the rest of the team at Curchods. The New Malden office dealt with my sale/purchase and while there were many difficult obstacles Rupert dealt with the transaction brilliantly. I would strongly recommend Curchods to anyone selling or buying the area.
Dear Chris Very many thanks for your kind review and comments particularly regarding Rupert. We all hope you and your family are settling into your new home. Best regards Chris Jakob
5/5
GoogleI would like to say how pleased I was was with the curcholds team at new Malden for selling my property, they were friendly and efficient . Especially Laura who often went out of her way to make the sale easier by …
Dear Lesley Thank you so much for your kind review. It has been a pleasure helping you to sell your mother's property. … More
5/5
GoogleThank you to Anthony for his hard work and professionalism, and for a great set of photos to market our house. His attention to detail was excellent!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
12 reviews from sellers, rated 4.9 out of 5 on average. For example, Anne wrote: "My journey from start to finish selling my house with Curchods has been amazing. Stuart Baker has been brilliant throughout, from giving me a quote on my ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Stephen wrote: "Lizzy made me feel like I was her only client, she was always at the end of phone or email and responded extremely quickly to my concerns or questions. Lizzy ..."
Yes. In The Trusted Agent 2026 awards: Curchods, New Malden won Platinum.
