Trusted Agent profile · New Malden, Surrey
Verified
★★★★★
517 reviews across 2 platforms
31 High Street, New Malden, Surrey, KT3 4BY
Part of Curchods, see every office.
Curchods's office in New Malden, Surrey, at 31 High Street, is rated 4.7 out of 5 across 517 reviews on two platforms, including 495 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
My journey from start to finish selling my house with Curchods has been amazing. Stuart Baker has been brilliant throughout, from giving me a quote on my ...Read all 12 from sellers
Lizzy made me feel like I was her only client, she was always at the end of phone or email and responded extremely quickly to my concerns or questions. Lizzy ...Read all 7 from buyers
Our estate agents in New Malden specialise in the sales and letting of residential properties in New Malden, Old Malden, Worcester Park, Wimbledon, the exclusive Coombe Hill private estate, and the surrounding villages. Whether you’re buying, selling, letting or renting in the local area, Curchods Estate Agents are the experts on your doorstep in New Malden. “I have been an estate agent for more than 35 years and since 1990 have been successfully selling properties in and around New Malden. I don’t believe that there is a more knowledgeable agent in town than me! In 2002 I opened Curchods New Malden office which quickly grew to become the leading agent in the area, offering outstanding customer service and a refreshing approach to selling homes, backed up by the area’s largest independent estate agent. I was born and brought up locally, still live in New Malden with my family and I am totally committed to this fantastic town. New Malden is a town with a rich history, and remarkably, it is one of only three towns worldwide to have produced three recipients of Great Britain’s highest military honor, the Victoria Cross.” Christopher Jakob, Partner at Curchods New Malden New Malden offers a unique blend of suburban peace, strong community spirit, and easy access to central London. Its cultural diversity, excellent schools, and range of local amenities make it an attractive choice for families, professionals, and retirees alike. Whether you’re looking for a place with great transport links, a vibrant food scene, or just a friendly and well-connected neighborhood, New Malden ticks all the boxes. Commuters will find New Malden well connected, with its railway station providing fast and frequent services to London Waterloo in under 25 minutes. Nearby stations such as Motspur Park and Raynes Park offer additional transport options. The area is also well served by bus routes, linking residents to Kingston, Wimbledon, and beyond. For those driving, the A3 provides a direct route into central London and out towards Surrey and the M25.
The Trusted Agent 2026 results for Curchods, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the New Malden office, from every platform, shown as written. First names only.
4/5
GoogleOverall I’ve had a good experience with this letting agency, viewing process and background checks are relatively smooth at the start of the tenancy and the house is well decorated. Monthly rent is a bit on the expensive side for what you …
Hi Beth, Thank you for your feedback. We’re glad to hear you had a smooth start and are … More
5/5
GoogleChris Jakob and team at Curchods were truly exceptional during our house purchase process. Never once did they not return our calls, they showed thorough understanding and communicated correctly with all parties in the chain. Highly professional, experienced and attentive service from all, Thank You!
Dear Vas Very many thanks indeed for your very kind review. It certainly has been a journey getting to exchange of contracts and it will be worthwhile in the end when … More
5/5
GoogleHighly recommend Curchods New Malden. All the agents were very knowledgeable, supportive, enthusiastic, productive and communicative every step of the way. Most importantly professional, transparent and trustworthy. Definitely one of the top agency provides the best property purchase/selling experience in London.
Dear Kathy Thank you for your positive review! We are thrilled to hear that our team at Curchods New Malden provided you with a top-notch property buying/selling experience. We strive to be knowledgeable, supportive, enthusiastic, and transparent for each and every client. Best of luck with your move. Chris J
4/5
GoogleWe had a very good experience with Curchods. Ruby was very helpful throughout out the process from fist viewing up until completion.
Thank you very much for your review and kind comments. Regards Chris
5/5
GoogleWe were lucky to have Barbara as our agent and she helped us find our forever family home within our first viewing! She was friendly, approachable and gave us all the information that we needed to make the one of the biggest decisions of our lives. Thank you Barbara and team for making it happen :)
Thank you for your extremely kind review. Barbara is extremely grateful as indeed we all are. I know it was a bit of a roller-coaster getting to the final conclusion, however, now you have achieved your goal we all wish you and your family the very best in your new home. Chris
5/5
GoogleGreat experience working with Elliot! He was professional, responsive, and made the whole selling process smooth and stress-free. His knowledge and dedication really stood out. Highly recommend!
Really appreciate the kind words Jamie, thank you! Glad I could help make the sale smooth and stress free
5/5
GoogleThank you so much Anthony for the photos of my property. You were a pleasure to chat with and extremely professional in your role. You knew how to capture the best shots and were so polite and courteous. I would highly recommend Anthony at Emzo Marketing 👍😊
1/5
GoogleExperts in creating delays. We are the buyers of a property being sold using this company and for 4 months all they have achieved is to ignore all parties involved, including their own client despite daily chases. Even when the issue was …
Unfortunately, as clearly stated in your review you are not a client of our firm and so we are unable to comment.
5/5
GoogleExcellent experience throughout our purchase. Particular mention of Barbara who is always responsive, happy to guide and assist. Highly recommended.
Thank you so much for your kind words! Barbara found it a pleasure working with you and we are thrilled to hear that Barbara provided excellent service. Very best of luck with your new home. Chris Jakob.
5/5
GoogleEveryone should use ResponseIQ if growing their business is of importance! We’ve seen conversion rates on website visitors increase which frankly means more revenue for our business. The interface is slick and the backend provides lots of useful insights. We’re considered experts within our industry and know a thing or two about marketing. We did not think this could add another positive layer but it has. Our support manager, Lauren is incredible! Full of knowledge and help when required and we consider her an extension of our team. She’s also one of the most lovely people you’ll probably deal with in your working day. Highly recommended for all businesses!
Great feedback for us Leon, thank you. Goes without saying our partnership is equally positive and highly appreciated by us.
5/5
GoogleA Big Thank You to Ruby, Will & Curchods for Their Wonderful Help! We moved to our new house in July, and we want to express our gratitude to Ruby …
Dear Dhanya Thank you so much for your wonderful review and in particular your comments about Ruby. I am sure you will be very happy in your new home. … More
5/5
GoogleWe were lucky to have Barbara as our agent and she helped us find our forever family home within our first viewing! She was friendly, approachable and gave us all the information that we needed to make the one of the biggest decisions of our lives. Thank you Barbara and team for making it happen :)
Thank you for your extremely kind review. Barbara is extremely grateful as indeed we all are. I know it was a bit of a roller-coaster getting to the final conclusion, however, now you have achieved your goal we all wish you and your family the very best in your new home. Chris
5/5
GoogleI have recently sold a property with Curchods and Rupert was excellent managing the process in particular liaising with myself and the buyers I am extremely grateful for all is help
5/5
GoogleHaving known Dean for many years, I can attest to his unwavering integrity and professionalism. He is a highly driven individual who consistently delivers on his commitments with both transparency and dedication."
Thank you so much for the incredibly kind words. Having known you for many years, your recommendation means the world to me. Thank you for your continued trust and support over the years
5/5
GoogleHighly Recommended. Shout out to Edie Thompson for being helpful and patient.
1/5
GoogleZero stars for this company. They notified rebel energy that i wanted to switch to them, gave them my name , address, phone number and bank details. The first I knew about this was when my bank told me a new direct debit had been set up for rebel energy ??? Luckily i cancelled the direct debit and Octopus energy (my current provider) blocked the switch. Ittria did all of this without my permission and will not answer my question HOW DID YOU GET MY DETAILS & HOW DARE YOU HAVE THE AUDACITY TO SWITCH ME TO A NEW PROVIDER WITHOUT MY PERMISSION. I suspect Ittria claimed a finders fee from rebel energy. THIS COMPANY HAS BREACHED DATA PROTECTION AND ARE DISHONEST. AVOID THEM AT ALL COSTS. THEY ARE UNSCRUPULOUS SCAMMERS. To Ittria. You wont find me because the account isnt in my name.
Dear Ms Taylor, I'm sorry to hear of the problems you've had with regard to your utilities. I'm afraid we can't find your details on our database from your name alone in order to resolve the matter. Would you mind sending your address details to contact@ittria.co.uk and we'll look into what has happened and come back to you directly. Kind regards, The Ittria Team
5/5
GoogleChris and Rupert at Curchods have been absolutely brilliant to deal with. Chris handled the auction of my mother's house and although we were a bit skeptical at first about auction, the whole process was painless and the end result was really positive. I highly recommend Curchods and would use them again in a heartbeat.
Dear Kerry It's very kind of you leaving such a lovely glowing review. Thank you very much. Best regards Chris
5/5
GoogleOur agent used Emzo Marekting to take photos of our property prior to marketing. Anthony was friendly and very professional, with a strong eye for detail and took some really great photos of our home. Thanks again Emzo and Anthony!
5/5
GoogleReally professional work from Evan. The pictures of our house came out really well especially as the light quality was very poor. Good job!
Thank you for your fantastic review. We will be sure to pass the feedback on to Evan!
5/5
GoogleVictoria Yates and Laura Taylor from Curchods (New Malden ) provided an extraordinary and excellent service for our recent purchase. Victoria really cared about the Curchods clients which is fantastic! During the final process, Laura helped us immensely. Special thanks to Victoria for getting an offer on the same day from our generous sellers! We would highly recommend Curchods for the future.
Dear Magal Thank you so much for taking the trouble to post this review. Wishing you all the best for the future. Chris Jakob
5/5
GoogleBarbara was extremely helpful and responsive throughout in our recent house purchase which went through quickly and smoothly.
5/5
GoogleWe recently had Emzo Marketing to photograph our property for the estate agent to produce a brochure ready for sale. Emma was friendly and professional and the quality of the photos were excellent. We would definitely recommend them.
5/5
GoogleDear Sonia and Chris and your team. Thank you so much Chris for your sage advice on marketing and to Sonia for …
Dear James & Susan We are overwhelmed by your fantastic review Thank you very much indeed for your very kind comments. … More
1/5
GoogleHow can another company take information that your banking details and share it with a different company like rebel energy and then try and scam you out of money? At least rebel energy was actually listening to me and help me and actually removed my direct debit before payment went out and actually emailed me this information unlike this company setting up pass over my information and the bank details to set up a direct debit in the first place. This company is terrible and obviously doing fraudulent activity sharing peoples banking information
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
12 reviews from sellers, rated 4.9 out of 5 on average. For example, Anne wrote: "My journey from start to finish selling my house with Curchods has been amazing. Stuart Baker has been brilliant throughout, from giving me a quote on my ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Stephen wrote: "Lizzy made me feel like I was her only client, she was always at the end of phone or email and responded extremely quickly to my concerns or questions. Lizzy ..."
Yes. In The Trusted Agent 2026 awards: Curchods, New Malden won Platinum.
Send Curchods New Malden a message.
