Trusted Agent profile · New Malden, Surrey
Verified
★★★★★
517 reviews across 2 platforms
31 High Street, New Malden, Surrey, KT3 4BY
Part of Curchods, see every office.
Curchods's office in New Malden, Surrey, at 31 High Street, is rated 4.7 out of 5 across 517 reviews on two platforms, including 495 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
My journey from start to finish selling my house with Curchods has been amazing. Stuart Baker has been brilliant throughout, from giving me a quote on my ...Read all 12 from sellers
Lizzy made me feel like I was her only client, she was always at the end of phone or email and responded extremely quickly to my concerns or questions. Lizzy ...Read all 7 from buyers
Our estate agents in New Malden specialise in the sales and letting of residential properties in New Malden, Old Malden, Worcester Park, Wimbledon, the exclusive Coombe Hill private estate, and the surrounding villages. Whether you’re buying, selling, letting or renting in the local area, Curchods Estate Agents are the experts on your doorstep in New Malden. “I have been an estate agent for more than 35 years and since 1990 have been successfully selling properties in and around New Malden. I don’t believe that there is a more knowledgeable agent in town than me! In 2002 I opened Curchods New Malden office which quickly grew to become the leading agent in the area, offering outstanding customer service and a refreshing approach to selling homes, backed up by the area’s largest independent estate agent. I was born and brought up locally, still live in New Malden with my family and I am totally committed to this fantastic town. New Malden is a town with a rich history, and remarkably, it is one of only three towns worldwide to have produced three recipients of Great Britain’s highest military honor, the Victoria Cross.” Christopher Jakob, Partner at Curchods New Malden New Malden offers a unique blend of suburban peace, strong community spirit, and easy access to central London. Its cultural diversity, excellent schools, and range of local amenities make it an attractive choice for families, professionals, and retirees alike. Whether you’re looking for a place with great transport links, a vibrant food scene, or just a friendly and well-connected neighborhood, New Malden ticks all the boxes. Commuters will find New Malden well connected, with its railway station providing fast and frequent services to London Waterloo in under 25 minutes. Nearby stations such as Motspur Park and Raynes Park offer additional transport options. The area is also well served by bus routes, linking residents to Kingston, Wimbledon, and beyond. For those driving, the A3 provides a direct route into central London and out towards Surrey and the M25.
The Trusted Agent 2026 results for Curchods, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the New Malden office, from every platform, shown as written. First names only.
5/5
GoogleRuby was a fantastic agent to deal with, super responsive, friendly and informative. She was incredibly helpful and proactive without being pushy and overall a pleasure to work with.
Thank you for sharing your positive experience with Ruby! We're glad to hear that her responsive and friendly service made your experience with us a pleasure. We'll be sure to pass along your compliments to her. Best regards Chris
5/5
GoogleWe have just bought our first home though this branch of Curchods. We dealt with Phoebe throughout and it was an exceedingly positive experience. Phoebe was flexible with the viewings, provided advice and support throughout …
5/5
GoogleCurchods customer service was exceptional throughout the purchase of my property. Ruby went above and beyond to ensure I understood the process and felt supported through the journey; her honest and professional approach is refreshing. I wouldn't hesitate to recommend.
Many thanks Kayleigh and in particular for highlighting Ruby. I will pass on your comments and we all wish you every happiness in your new home. Best regards Chris
5/5
GoogleDean offered a personal and professional service that we have not found with other mainstream companies. His marketing was exceptional. He was easy to talk too and willingly offered different ideas and solutions. His advice and feedback was both informative and instant and we can't recommend him highly enough.
Thank you so much for the kind words! I’m thrilled to hear that you enjoyed the marketing approach and felt supported throughout the process. I always strive to provide a more tailored, personal service than the bigger firms, so it means a lot to know that I made a difference for you. It was a pleasure working together
5/5
GoogleWe had an excellent experience working with Barbara and the Sales team at Curchods New Malden. Barbara was friendly, helpful, communicated well and was professional throughout. Curchods are a local estate agent you can trust to go that extra distance.
Dear Jane Many thanks for your lovely review. I know that Barbara in particular thoroughly enjoyed helping you in your clients search for a home in the area and looks … More
5/5
GoogleI have been renting with LondonShared for two years, the agency and its property manager Tiaan Smith have been absolutely impeccable in making this experience as good as it can be. Swift repairs, regular checks, always ready to help. I highly recommend.
Hi Priam. We are so glad to hear that your experience has been nothing short of impeccable. Tiaan will be thrilled to hear your kind words. We hope you have many more happy years with us! Best, The London Shared Team
5/5
GoogleHaving bought and sold many properties in the past 40 years my experience with estate agents has not been great. However, Curchods has renewed my faith in this profession. Barbara Courpasson provided an excellent service, and without her help I don't think our purchase would have got across the line. She provided good, timely communication, understood our needs and was able to negotiate successfully on our behalf. Would recommend 100%
Dear Martin To read such a heartwarming review makes it all worthwhile. Many thanks Chris Jakob
5/5
GoogleWe purchased our first property through Curchods. Completed the purchase process in less than six weeks!! Kudo to Barbara for her outstanding service and professionalism in dealing the transaction, keeping us updated regularly on the progress and following up on both sides to achieve the progress and complete the transaction ahead of schedule. The team is quite responsive and will definitely recommend others to go with Curchods New Malden team,
Dear Satish Thank you so much for this wonderful review and for your positive comments about Barbara. It was a pleasure to hand over the keys to you and your family. Kind regards Chris Jakob
5/5
GoogleThank you to Chris, Barbara and the team for selling our New Malden home. A truly seamless, stress free experience from start to finish and so quick! Less than 3 months from start to finish. Thank you once again.
Dear Clare Thank you so much for your very kind revue. I trust you are now settling in to your new home. … More
5/5
GoogleI’ve known Dean as a neighbour for 8 years. In our neighbourhood, he friendly, honest, and knowledgeable about the local area. He is the kind of person who goes the extra mile without being asked, and I have no doubt he will bring that same level of dedication and integrity to his clients.
Dear Paul, Thank you so much for your kind words! We're thrilled to hear that you’ve experienced my dedication and expertise firsthand. I strive to provide an exceptional service, and it's wonderful to know that it reflects in our community relationships. We appreciate your support and look forward to continuing to serve our clients with the same level of commitment. Best regards, Dean
5/5
GoogleThe staff were incredibly helpful and supportive at each stage of the process. Ruby is a star. I would highly recommend Curchods.
Thank you for your kind words! We take great pride in providing excellent support and service to our customers. We'll make sure to pass along your praise to Ruby. It was a pleasure working with you and we appreciate your recommendation of Curchods. Chris
5/5
GoogleWe recently bought our house through Curchods New Malden and Rupert was great at keeping us informed throughout the buying process! If we decide to sell in the future, we will be contacting Curchods.
Dear Katie Thank you very much for your fine review. I have passed on your kind comments to Rupert who is very grateful. Best regards Chris
5/5
GoogleReally impressed with Anthony, the photographer we had from emzo marketing. We are selling 2 properties and Anthony also photographed my partners house. The pictures were amazing and the house sold to the first viewer for full asking price. He has just photographed my property and I was totally impressed again with his experience and professionalism. I am excited to see the pictures as I really feel having the right photos makes the world of difference. Thanks so much 😊
5/5
GoogleThe whole team at Curchods New Malden are incredibly professional and helpful with my search for a home. I viewed a number of properties over the course of a challenging year with the help of Victoria and Will. Unlike other agencies, all the properties that they suggested were great matches for what I was looking for. After finding the right one, Victoria and Laura ensured that everything went smoothly to completion despite many potential set backs along the chain. I also ended up using their Mortgage services where Vinny was extremely knowledgeable and helpful, along with Gemma, in ensuring a smooth purchase. Thank you all, and I won't hesitate at all in recommending them!
Dear Krishna Many thanks for our fabulous review which I have shared with all involved. All the best for the New Year Chris Jakob
5/5
GoogleWe had a wonderful experience dealing with Curchods New Malden, for our property purchase through them. Since it was our first home purchase, so we were obviously more concerned about the finer details about the property. Ms. Victoria Yates (of Curchods New Malden) understood that well and managed to find a house in our desired location, and provided us with all information in a very transparent manner. She understood our requirements and ensured that we are well satisfied before we decide to purchase this property. I must mention that Ms. Victoria was very kind to accommodate us every time we requested her for viewing the property (multiple-times actually). During the purchase, Curchods team (Ms. Victoria, Ms. Laura Taylor and Ms. Jane Wood) ensured to make the process going through smoothly. The entire transaction - from sales to completion, was very professionally handled by the team. Thank you Team Curchods New Malden. I would surely recommend them to any of my friends.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Shadab Team Curchods are delighted to receive your comments. Wishing you every happiness in your new home. Chris Jakob
5/5
GoogleWhat can I say, I have moved so many times, so have gave experienced several property photographers. Zoe is the best I have experienced. Not only informative , but an absolute joy . She really knows her job and is a delight. I would give her 11 out of 10 . But definitely a 5 star x
5/5
GoogleGemma was prompt, professional and very efficient in taking and presenting the photos and floor plans of my house. Very strongly recommended.
5/5
GoogleI can highly recommend Claire Cox and this company they were totally informative and extremely helpful would recommend them to family and friends
5/5
GooglePerfect from start to finish with our recent property purchase. Sonia has been a clear communicator throughout and gone over and above to make sure that we hit our planned completion date. All calls and emails responded to in a timely manner from the entire team. Highly recommended and special thanks to Sonia, a real star 😊 …
Dear Gary Thank you very much indeed for your wonderful review. Sonia is also very grateful. We hope you are enjoying your new home. … More
5/5
GoogleEdie was brilliant. Our house sale fell through twice before being eventually sold, but Edie was always quick to respond to any queries we had and did her utmost to speed up the process where she could.
5/5
GoogleHarrison Scott of A Conveyancing has been superb throughout the whole process. Quick to answer any questions, friendly and very helpful. I would definitely use again as he made a very stressful house move go smoothly . Thank you ☺️
5/5
GoogleWe would like to highly recommend Barbara Courpasson and Simon Labrow from Curchods for their professionalism and help in a friendly way for us to buy our new house and get the mortgage done. It is a long journey for the first time buyer …
Dear Maurice Thank you so much for this excellent review. I have passed on your kind comments to Barbara and Simon. … More
5/5
GoogleAbsolutely amazing service from start to finish. Edie went above and beyond to help sell my old property. Would highly recommend this service. Very professional and quick to find solutions to any issues that arose. Would definitely use again.
5/5
GoogleRupert and Barbara were excellent with the sale of my late Uncle’s property and even managed to hold the chain together for just over a year whilst awaiting probate. Very impressive
Diana Thank you for your review and kind comments. We knew the buyers had the right motivation to stick with it. … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Curchods's New Malden office has 517 reviews across two platforms: 495 on Google, 22 on View Agents.
Curchods New Malden is rated 4.7 out of 5 across all 517 reviews, and 4.7 out of 5 on Google from 495 reviews.
12 reviews from sellers, rated 4.9 out of 5 on average. For example, Anne wrote: "My journey from start to finish selling my house with Curchods has been amazing. Stuart Baker has been brilliant throughout, from giving me a quote on my ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Stephen wrote: "Lizzy made me feel like I was her only client, she was always at the end of phone or email and responded extremely quickly to my concerns or questions. Lizzy ..."
Yes. In The Trusted Agent 2026 awards: Curchods, New Malden won Platinum.
Curchods New Malden, 31 High Street, New Malden, Surrey, KT3 4BY.
