Trusted Agent profile · New Malden · Surrey

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Curchods New Malden reviews

★★★★★ Excellent

517 reviews across 2 platforms

31 High Street, New Malden, Surrey, KT3 4BY

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Curchods's office in New Malden, Surrey, at 31 High Street, is rated 4.7 out of 5 across 517 reviews on two platforms, including 495 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.

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4.7 / 5

495

Reviews on Google

This office

The Trusted Agent logo

4.9 / 5

22

Reviews on The Trusted Agent

This office

Reviews may appear on more than one platform.

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

About Curchods New Malden

Our estate agents in New Malden specialise in the sales and letting of residential properties in New Malden, Old Malden, Worcester Park, Wimbledon, the exclusive Coombe Hill private estate, and the surrounding villages. Whether you’re buying, selling, letting or renting in the local area, Curchods Estate Agents are the experts on your doorstep in New Malden. “I have been an estate agent for more than 35 years and since 1990 have been successfully selling properties in and around New Malden. I don’t believe that there is a more knowledgeable agent in town than me! In 2002 I opened Curchods New Malden office which quickly grew to become the leading agent in the area, offering outstanding customer service and a refreshing approach to selling homes, backed up by the area’s largest independent estate agent. I was born and brought up locally, still live in New Malden with my family and I am totally committed to this fantastic town. New Malden is a town with a rich history, and remarkably, it is one of only three towns worldwide to have produced three recipients of Great Britain’s highest military honor, the Victoria Cross.” Christopher Jakob, Partner at Curchods New Malden New Malden offers a unique blend of suburban peace, strong community spirit, and easy access to central London. Its cultural diversity, excellent schools, and range of local amenities make it an attractive choice for families, professionals, and retirees alike. Whether you’re looking for a place with great transport links, a vibrant food scene, or just a friendly and well-connected neighborhood, New Malden ticks all the boxes. Commuters will find New Malden well connected, with its railway station providing fast and frequent services to London Waterloo in under 25 minutes. Nearby stations such as Motspur Park and Raynes Park offer additional transport options. The area is also well served by bus routes, linking residents to Kingston, Wimbledon, and beyond. For those driving, the A3 provides a direct route into central London and out towards Surrey and the M25.

Awards

The Trusted Agent 2026 results for Curchods, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the New Malden office, from every platform, shown as written. First names only.

5/5

Google

UPDATE 2019-10-16: After also sending another email to chase up, we received the outstanding document today. UPDATE 2019-10-15: We’ve exchanged now but we find the Mortgage service actually not as great as my previous comment. Had a problem with their client portal, asked the guy, not having any response back yet, it’s been A WEEK now. We feel like being ignored after the deal is done. Original: We find Curchod a good agent. Victoria from the sales team has been very helpful, provided lots of useful info while we search. And we decided to use Vinny’s mortgage service as he knows his stuff well and has been very patient with all our questions.

Haoyang · 29 July 2019

Agent replied

Dear Haoyang, Thank you for posting this excellent review about my colleagues Victoria and Vinny. Both will be delighted to continue helping you. Chris Jakob

5/5

Google

Rupert and his team were very supportive throughout the whole process. They were always responsive and very professional. Highly recommend them for the service.

Cheol · 16 September 2021

Agent replied

Dear Mr Kim I have passed on you comments to Rupert who is delighted with your review and … More

5/5

Google

Curchods New Malden were professional and helpful throughout the buying process. They were honest and great communicators. We would not hesitate to recommend them.

Jo · 16 September 2021

Agent replied

Dear Jo Many thanks for your kind review. I hope that you and your family are enjoying you lovely new home and especially the fabulous garden. All the very best Chris

5/5

Google

We had an amazing experience with Barbara and Chris who found the house for us with the responsive and professional service provided.

Christy · 23 March 2025

Agent replied · 23 August 2024

Dear Christy I really appreciate your lovely review. I have also passed this on to Barbara. Thank you again and we hope you enjoy living in your new home for many years to … More

5/5

Google

My estate agent used Emzo Marketing for our property brochure and the pictures were amazing. We had previously been on the market with another agent and the difference in the photographs were staggering. I had comments from friends on how …

Sam · 28 May 2024

Agent replied · 28 May 2026

Thank you for your kind words Sam, it’s really appreciated.

5/5

Google

Curchods in New Malden helped me with the purchase of my property. They were incredibly helpful in getting updates from along my chain and ensured that my vendor stuck with me during a drawn out legal process. The also helped me sort some of the issues that came up with my survey. Most of all they were very flexible with viewing the house and they didn’t mind at all when I had various appointments with tradespeople at the property. After the sale had gone through, my agent Anthony Bradley even checked up on me to make sure I had settled in OK. The service I received was excellent and they couldn’t have done more to help me.

Kate · 10 December 2018

Agent replied

Kate, Thank you so much for your very kind comments. Our job isn't just about finding buyers for the homes we market, it's also about being there to help and guide with everything else that happens in between and beyond. Anthony was also delighted by your review and he, like me, wish you years of happiness in your new home. Best regards Chris Jakob.

4/5

Google

Professional service from Curchods thank you Laura with the house sale, Victoria you were kind, understanding to our family situation we thank you.

Kaz · 16 September 2021

Agent replied

Thank you so much for your review. I am delighted that you were pleased with the way Victoria and Laura handled your sale. Best wishes Chris Jakob

5/5

Google

Jane changed our opinion of solicitors, amazing. 100% recommend.

Danny · 18 May 2026

5/5

Google

We are delighted with the photos of our property taken by Gemma, the service was quickly arranged and they pulled the stops out to choose a sunny day. The shots show our property beautifully Gemma certainly knows how to take stunning pictures. Thank you

Jac · 28 June 2025

5/5

Google

The Curchods team at New Malden delivered an absolutely outstanding service. No question was left unanswered, nothing was too much trouble and they went over and above all expectations to ensure that everything went smoothly. Cannot recommend highly enough. A thoroughly professional service.

Boston · 23 March 2024

Agent replied · 29 July 2023

Thank you so much for your terrific review. All the best Chris

5/5

Google

Curchods are one of many estate agents in New Malden, but they set themselves apart with a superb level of service and fantastic results. Rupert, Lisa and the rest of the team are great, brilliantly easy to work with, and they get the job done with minimal fuss but maximum results. HIGHLY recommended. Thanks Curchods!

Slab · 30 May 2023

Agent replied · 29 July 2023

Thank you so much for your very positive and kind review. Rupert and Lisa are particularly heartened by your comments. Best regards Chris Jakob

5/5

Google

Excellent photos, on time, unobtrusive and polite photographer. Heartily recommend.

Anne · 28 April 2026

5/5

Google

Great customer service from Curchods, they managed to secure a good price for my property and everything went smoothly.

Christine · 23 March 2025

Agent replied · 24 March 2026

Dear Christine Very many thanks for your review. I'm so pleased that the sale went through smoothly and confirm the the new owners are very excited too. … More

5/5

Google

Victoria went far and above what you would expect from an estate agent in order to resolve issues and achieve successful sales/purchase, and kept us informed throughout.

Sophie · 9 March 2020

Agent replied

Dear Sophie Many thanks for your review. Victoria is delighted to read this as indeed am I. I hope that you and Toni are enjoying your new home. Chris

5/5

Google

We had the pleasure of meeting Anthony last week, and he did an amazing job with our house listing photographs and floor plans. He was incredibly friendly, professional, and patient with our dogs, which we really appreciated. A kind and talented man - highly recommend!

Bernie · 28 May 2025

5/5

Google

Response IQ, is a fantastic company that looks after my company, but at the same time creates a user friendly platform for our customers. The pricing structure is very reasonable and fits around us being a seasonal business.

Jonathan · 29 May 2024

Agent replied · 29 May 2026

Thank you Jonathan for your kind words

5/5

Google

The service and support given to us by the Curchods team was exceptional throughout our sale and purchase. Highly efficient and professional as well as personable and trustworthy. We would go no where else if we move on in the future.

Mr · 23 March 2024

Agent replied · 26 August 2023

Thank you very much for your fantastic review. It's been an absolute pleasure for me and my team helping you move....again! All the very best to you and your family. Chris

5/5

Google

Churchods went the extra mile to help me get my deal over the line in time for SDR. …

Guy · 8 October 2021

Agent replied

Dear Guy Many thanks for your kind comments. It has been a pleasure helping yo and we wish you all the very best in your new home. Chris

5/5

Google

Excellent service. Sonia + team got the best possible price for our sale, honest and fair. They looked after us and the buyer throughout the process. We were very impressed and would not have managed this without them. Highly recommend.

N · 23 March 2024

Agent replied · 24 March 2024

Many thanks indeed for your review. We were delighted to handle your sale and we are delighted that you were impressed with our service. Best regards Chris Jakob

4/5

The Trusted Agent
Seller

Great professional and helpful service

We had a difficult time selling our house through no fault of Curchods but due instead to chains breaking at difficult times. Throughout, the staff at Curchods New Malden kept us informed of developments and were generally proactive in progressing and resolving issues. Our third and final sale was successful and we would recommend Curchods as a local agent when selling.

Tony · 30 May 2017

5/5

Google

A very pleasant experience from beginning to end in what can often be very stressful. Staff were always amenable & more than happy to resolve any issues in the process. I would thoroughly recommend Curchods New Malden to anyone.

Tom · 23 March 2024

Agent replied · 24 March 2024

Thank you Tom for your very kind review. We all hope the move went well and that you settle in soon to your new home. Best regards Chris and everyone at Curchods New Malden.

5/5

Google

Very helpful and accommodating. All queries dealt with promptly and no question was left unanswered.

Jola · 23 March 2025

Agent replied · 24 March 2026

Thank you very much for your review. I hope everything works out with your acquisition. Regards Chris

5/5

Google

Barbara from Curchods was extremely helpful throughout our search and purchase of our new home.

Maya · 23 March 2025

Agent replied · 22 October 2024

Dear Maya Thank you very much for your review. Barbara was delighted to help you buy your new home and we all hope that you are now settling in. … More

1/5

Google

Very terrible conveyancing service. I had to project manage the whole process to get anywhere. Not recommended guys

Sam · 18 January 2026

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Curchods New Malden

What do sellers say about Curchods New Malden?

12 reviews from sellers, rated 4.9 out of 5 on average. For example, Anne wrote: "My journey from start to finish selling my house with Curchods has been amazing. Stuart Baker has been brilliant throughout, from giving me a quote on my ..."

What do buyers say about Curchods New Malden?

7 reviews from buyers, rated 5.0 out of 5 on average. For example, Stephen wrote: "Lizzy made me feel like I was her only client, she was always at the end of phone or email and responded extremely quickly to my concerns or questions. Lizzy ..."

Has Curchods won any awards?

Yes. In The Trusted Agent 2026 awards: Curchods, New Malden won Platinum.

Want Curchods New Malden to help?

Send Curchods New Malden a message.

What do you need help with?

Curchods New Malden will use your details to contact you about this. See our privacy notice.

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