5/5
GoogleEmzo marketing ltd . Handled the photography for our house sale . Anthony came was very professional , great attention to detail , photos are absolutely amazing , highly recommend , great guy .
Trusted Agent profile · New Malden, Surrey
Verified
Curchods New Malden reviews
★★★★★
517 reviews across 2 platforms
31 High Street, New Malden, Surrey, KT3 4BY
Part of Curchods, see every office.
Curchods's office in New Malden, Surrey, at 31 High Street, is rated 4.7 out of 5 across 517 reviews on two platforms, including 495 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers12 reviews
My journey from start to finish selling my house with Curchods has been amazing. Stuart Baker has been brilliant throughout, from giving me a quote on my ...Read all 12 from sellers
Buyers7 reviews
Lizzy made me feel like I was her only client, she was always at the end of phone or email and responded extremely quickly to my concerns or questions. Lizzy ...Read all 7 from buyers
About Curchods New Malden
Our estate agents in New Malden specialise in the sales and letting of residential properties in New Malden, Old Malden, Worcester Park, Wimbledon, the exclusive Coombe Hill private estate, and the surrounding villages. Whether you’re buying, selling, letting or renting in the local area, Curchods Estate Agents are the experts on your doorstep in New Malden. “I have been an estate agent for more than 35 years and since 1990 have been successfully selling properties in and around New Malden. I don’t believe that there is a more knowledgeable agent in town than me! In 2002 I opened Curchods New Malden office which quickly grew to become the leading agent in the area, offering outstanding customer service and a refreshing approach to selling homes, backed up by the area’s largest independent estate agent. I was born and brought up locally, still live in New Malden with my family and I am totally committed to this fantastic town. New Malden is a town with a rich history, and remarkably, it is one of only three towns worldwide to have produced three recipients of Great Britain’s highest military honor, the Victoria Cross.” Christopher Jakob, Partner at Curchods New Malden New Malden offers a unique blend of suburban peace, strong community spirit, and easy access to central London. Its cultural diversity, excellent schools, and range of local amenities make it an attractive choice for families, professionals, and retirees alike. Whether you’re looking for a place with great transport links, a vibrant food scene, or just a friendly and well-connected neighborhood, New Malden ticks all the boxes. Commuters will find New Malden well connected, with its railway station providing fast and frequent services to London Waterloo in under 25 minutes. Nearby stations such as Motspur Park and Raynes Park offer additional transport options. The area is also well served by bus routes, linking residents to Kingston, Wimbledon, and beyond. For those driving, the A3 provides a direct route into central London and out towards Surrey and the M25.
Awards
The Trusted Agent 2026 results for Curchods, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the New Malden office, from every platform, shown as written. First names only.
Google5/5
GoogleKept updated throughout the sale of our house. Prompt action and professional. Thank you
5/5
GoogleJust sold our house through Curchods and want to thank Chris, Victoria and all the team for all their help. The service was completely professional from start to finish. Victoria was hard working, enthusiastic, efficient, friendly and patient throughout the sale ensuring it all went smoothly.
1/5
GoogleWebsite is not efficient
Agent replied · 29 July 2023
Dear Elaine Thank you for your review and for alerting me of deficiencies in our website. Please can you give me call on 020 8942 8887 so we can discuss the issues you have experienced. Chris Jakob
5/5
GoogleWe purchased a property via Curchods and they understood well my desire for a fast process which Chris, Rupert and Laura achieved with seamless collaboration. From the beginning when our offer was accepted to the end when we picked up the keys they were professional and friendly. Would not hesitate to recommend.
Agent replied · 29 July 2023
Thank you Daniel for your great review. I hope you and your family are settling in to your new home Chris
5/5
GoogleVictoria and Laura did everything they could to get our sale through within the stamp duty exemption. If they hadn’t been so proactive and gone to such lengths to see this through, we wouldn’t be sitting here in our beautiful house. If you want something done, this is the place to go especially if speed is key.
Agent replied
Dear Antonia Many thanks for your lovely review. Your comments underline how dedicated and determined my team are to ensure a deal goes through in the face of adversity during a very stressful period in the home moving business. Thanks you again Chris Jakob
5/5
GoogleOur estate agent chose Emzo Marketing to take the photos of our house. Anthony did a fantastic job, his attention to detail and exacting standards shine out in the quality of his work.
1/5
GoogleI was not given all the keys of the flat I bought and was told the owner would do some work that needed doing but that was not done.
Agent replied · 24 March 2024
Dear Noemie I'm really saddened to read this review and apologise for the inconvenience caused.. I am aware that Sonia had agreed with the seller that he would carry out certain repairs, however, unfortunately he emigrated to Australia … More
5/5
GoogleFrom the day we placed the house on the market , there was regular feedback about viewings and feedback from prospective buyers . House sold faster than we anticipated and again we were kept fully informed of progress of sale through to exchange and completion . Delighted to recommend the team at New Malden branch .
Agent replied
Dear Tom Thank you for your very kind comments. It has been an absolute pleasure dealing with you over the years. Chris Jakob
5/5
GoogleExceptional service, couldn’t be happier
5/5
GoogleSuper friendly lady who came across very professional and approachable. The photos are spectacular and really showcase the best of our house - taken on a very dull day, they are brilliant!
5/5
GoogleTotally recommend ResponseIQ for any business that cares about efficiency, giving customers flexibility and choice over contact methods and making sure that opportunities aren’t wasted and customers actually get that call they were promised. Ignore the other stupid comments - it’s the brands that use their software that define how it is used to service their clients.
Agent replied · 29 May 2026
Thank you Mathew, we look forward to continuing to work together.
5/5
GoogleI had the pleasure of being assisted by Rupert and Kevin for the purchase of my first home. They were always friendly and easily reached for any questions, big or small. They helped us every little step of the way and can not recommend them enough! You're in goods hands with Curchods, New Malden.
Agent replied
Dear Meechok Thank you so much for your very positive review. Reviews like this are very heartening to read. Rupert and Kevin wish you every happiness for the future in your new home.
5/5
GoogleMy search over the last 18 months has been long and drawn out, and I've had to deal with lots of terrible estate agents. However Curchods went the extra mile, and I would highly recommend them to anyone searching for a new property.
Agent replied · 29 July 2023
Dear Paul Very many thanks for your lovely review. I wish you every happiness in your new home. Best regards Chris
5/5
GoogleWe dealt with a few other companies when looking for a house to purchase and Curchods was by far the kindest and most helpful. This was our first time buying a house in the UK and Rupert was very patient in explaining how things worked. He …
5/5
View AgentsVery Professional service
I would like to say thank you to everyone involved in the sale of my late uncles house..I would recommend curchods if you are having problems selling your property.I as kept informed every step of the way.A big thank you to Anthony Bradley and also Jane Stone.
5/5
GoogleI have recently bought a house in New Malden and Curchods amazing team made it possible. It has been so easy to deal with Victoria, Rupert and the team, they are very professional from start to finish. Every step of the way they promptly …
5/5
GoogleWe brought our property through them in 2014 and felt we had a good experience with them so when selling the same property this year, 2023 we didn’t hesitate to use them again. …
Agent replied · 29 July 2023
Dear Andrew Many thanks for your very kind review. Very best of luck to you in your move to pastures new. … More
5/5
GoogleProfessional, experienced, helpful,
Agent replied · 23 August 2024
Thank you very much for your review. Regards Chris
1/5
GoogleFraudulently switched my utility account and they have now cost me time and money. I have now reported them.
Agent replied · 15 July 2026
Dear Howard, We're sorry to hear the issue regarding your utilities. Would you mind logging a support ticket at https://www.ittria.co.uk/contact-us/ and a member of our team will resolve the matter for you including any compensation owing. Kind regards, Ittria
5/5
GoogleVictoria from Churchods was absolutely brilliant! Service that we received from her, even as the buyers was exceptional - she was warm, considerate, very clear in her communication and made sure that she was always on top of any …
5/5
GoogleVictoria has been so helpful with our property purchase. Excellent service.
Agent replied
Dear Emma, Many thanks for your review and in particular highlighting the excellent service received from Victoria. It has certainly been a journey and I know that … More
5/5
GoogleBoth Victoria Yates and Laura are consummate professionals and handled a very difficult chain. Without Victoria chasing the link below her assiduously and providing constant feedback to the rest of the chain this would have collapsed and so many people would have been let down - five star performance all round!
Agent replied
Thank you for your kind words. They mean a lot particularly to Laura and Victoria. Kind regards Chris Jakob
5/5
GoogleWe have been working with Barbara for a few weeks, and she's dedicate to her work, kind, and always very responsive to our questions and emails. We thought the experience was very good, and we would give her a five-stars. However, Curchods …
Agent replied · 29 July 2023
Dear Diane Very many thanks for your kind review. Barbara has only been with us for a few months and I have seen how dedicated and personable she is. It is marvellous … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Curchods New Malden
What do sellers say about Curchods New Malden?
12 reviews from sellers, rated 4.9 out of 5 on average. For example, Anne wrote: "My journey from start to finish selling my house with Curchods has been amazing. Stuart Baker has been brilliant throughout, from giving me a quote on my ..."
What do buyers say about Curchods New Malden?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Stephen wrote: "Lizzy made me feel like I was her only client, she was always at the end of phone or email and responded extremely quickly to my concerns or questions. Lizzy ..."
Has Curchods won any awards?
Yes. In The Trusted Agent 2026 awards: Curchods, New Malden won Platinum.
