Trusted Agent profile · New Malden, Surrey
Verified
★★★★★
517 reviews across 2 platforms
31 High Street, New Malden, Surrey, KT3 4BY
Part of Curchods, see every office.
Curchods's office in New Malden, Surrey, at 31 High Street, is rated 4.7 out of 5 across 517 reviews on two platforms, including 495 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
My journey from start to finish selling my house with Curchods has been amazing. Stuart Baker has been brilliant throughout, from giving me a quote on my ...Read all 12 from sellers
Lizzy made me feel like I was her only client, she was always at the end of phone or email and responded extremely quickly to my concerns or questions. Lizzy ...Read all 7 from buyers
Our estate agents in New Malden specialise in the sales and letting of residential properties in New Malden, Old Malden, Worcester Park, Wimbledon, the exclusive Coombe Hill private estate, and the surrounding villages. Whether you’re buying, selling, letting or renting in the local area, Curchods Estate Agents are the experts on your doorstep in New Malden. “I have been an estate agent for more than 35 years and since 1990 have been successfully selling properties in and around New Malden. I don’t believe that there is a more knowledgeable agent in town than me! In 2002 I opened Curchods New Malden office which quickly grew to become the leading agent in the area, offering outstanding customer service and a refreshing approach to selling homes, backed up by the area’s largest independent estate agent. I was born and brought up locally, still live in New Malden with my family and I am totally committed to this fantastic town. New Malden is a town with a rich history, and remarkably, it is one of only three towns worldwide to have produced three recipients of Great Britain’s highest military honor, the Victoria Cross.” Christopher Jakob, Partner at Curchods New Malden New Malden offers a unique blend of suburban peace, strong community spirit, and easy access to central London. Its cultural diversity, excellent schools, and range of local amenities make it an attractive choice for families, professionals, and retirees alike. Whether you’re looking for a place with great transport links, a vibrant food scene, or just a friendly and well-connected neighborhood, New Malden ticks all the boxes. Commuters will find New Malden well connected, with its railway station providing fast and frequent services to London Waterloo in under 25 minutes. Nearby stations such as Motspur Park and Raynes Park offer additional transport options. The area is also well served by bus routes, linking residents to Kingston, Wimbledon, and beyond. For those driving, the A3 provides a direct route into central London and out towards Surrey and the M25.
The Trusted Agent 2026 results for Curchods, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the New Malden office, from every platform, shown as written. First names only.
5/5
GoogleWe purchased a house through Curchods and was please with the professionalism and attention provided. Especially by Victoria and Laura who were extremely helpful when there were some difficulties along the chain and done all they could to make sure to help get the purchase through.
Dear Wing Lau Many thanks for your review. I know that Laura and Victoria were both delighted to help see the deal through. Best regards in your new home. Chris Jakob
5/5
GoogleExcellent photographers who really captured this Georgian farmhouse its grounds and interior very well indeed. Also very nice people. Happy to recommend!
5/5
GoogleExcellent photo's from Anthony Hazelden of Emzo Marketing. He worked quickly, efficiently and helped us with the whole process. Top marks !
5/5
GoogleVery proactive and helpful team. 100% recommending Barbara and Ruby! Thank you very much!
5/5
GoogleI was absolutely delighted with the end to end service received from the whole team at Curchods New Malden when I sold my late father's house. From the initial consultation, through photography, listing, viewings, negotiation and …
Dear Ian Thank you so much for your very kind review. We were all delighted to help you along the journey at what must have been a difficult time, with all the associated memories of your family home. All the very best for the future and thank you again for your business. Chris Jakob
5/5
GoogleBoth Victoria and Laura are very friendly and helpful. They always keeping us up to date with the latest information when possible. I am pleased to work with this branch, highly recommended to anyone if there is a chance.
Thank you Ming for your review and for your business. Best regards Chris Jakob
5/5
GoogleWhen I wanted to sell my house, I actually received a recommendation about Curchods (New Malden) from my friend who is working in the property industry. He said he thinks Curchods is the best in selling the property. I now know why he …
Dear Kahee Thank you so much for your wonderful review. I am so pleased that the sale has been completed and that you have been impressed with our service. Chris
5/5
GoogleWe have been using ResponseIQ with our clients over the last few months and we have noticed a large increase in inquires into our clients businesses. It makes it quick and easy for someone to call the business and customers have also commented on how effective it is! Great service and support too!
Thank you for your kind words, Ben. We're very happy we can help and look forward to moving forward with you in the future!
5/5
GoogleI recently used Curchods to help me sell my house in New Malden. From the very beginning they were extremely professional but also provided a very personal service. The house was marketed very well and they found a buyer for me very …
Dear Sheila Many thanks for your very positive review. Very much appreciated and looking forward to assisting you on the next plan. … More
5/5
GoogleAn estate agent from a neighbouring locality recommended me to instruct Chris as he told me he was “Mr New Malden”. Chris and his Team lost no time in finding a buyer but unfortunately the sale failed. This happened several times but …
Dear Pam Many thanks for your lovely review. It has been a pleasure helping you sell your property over the past year. I am delighted that we got there in the end. All the very best for the future Chris Jakob - 'Mr New Malden'
5/5
GoogleFrom the initial probate valuation meeting, to the eventual sale of my house, I have had nothing but a good experiences with Curchods. After an inital buyer fell through, through no fault of the agents, the hard work of Victoria Yates and …
Dear Ian Many thanks for your fantastic review. This past few months has been a challenge for all of us, however, the sale has now gone through and you have fond memories of growing up in a much loved family home. All the best for the future, Chris Jakob
5/5
GoogleWe recently bought our house through Curchods and were impressed with the level of care and attention the team provided us, especially as we were not 'their clients'. A particular call out goes to Will and Laura, who held our hands through …
Dear Emily Thank you so much for your very kind review. We all hope that you are settling into your lovely new home. All the best for the future. Chris Jakob
5/5
View AgentsExcellent, always available and friendly.
Lizzy made me feel like I was her only client, she was always at the end of phone or email and responded extremely quickly to my concerns or questions. Lizzy made a stressful situation very relaxing and reassuring.
5/5
GoogleWe are absolutely thrilled with the photos Anthony Hazelden took of our property. We could not recommend him enough!
5/5
GoogleAt short notice this company produced really first rate results in a highly sympathetic manner. Very good value for money, the quality of all their reports is most professional, and will definitely assist in achieving best presentation of our property for sale. Highly Recommend
5/5
GoogleLaura and Victoria did everything they could to turn the complicated and stressful process of home buying into pleasant experience. Wish my lawyers (all three of them over the last 6 months) were as good as Churchods!
Dear Krisztian Congratulations on achieving the purchase of your first home. Your persistence is admirable. Thank you for your kind comments, both Laura and Victoria were … More
5/5
GoogleAs first time buyers, we have had a great experience with Curchods during our recent purchase. We were regularly updated by Kevin (New Malden branch) throughout the process and he did an amazing job of bringing all parties together. All the …
Dear Evie What a lovely review. Thank you. Thank you for your very kind comments, … More
5/5
GoogleI chose Curchods’ to market my late mother’s house as they were a local firm. From the outset their service was friendly, professional and highly efficient. When Chris first visited, in the midst of the COVID pandemic, a couple of months …
Dear Karen I am delighted to read your review. Thank you very much indeed. It has been an absolute pleasure for Victoria and I to help sell your late mother's home and I am therefore so pleased to read your review. Victoria and I wish you all the very best for the future. Chris
5/5
GoogleCurchods new malden dealt with the sale of my matrimonial home : it was at time a difficult journey but at all times they acted professionally and quickly resulting in a great sale at a great price , would recommend to anybody
Thank you Robert I'm sure the move will go well and that you will be very happy in your new home. Regards Chris
1/5
GoogleVery poor experience, extremely poor. No sense of customer service, the behavior was very rude, I instead of being helpful and supportive for resolving my problem the associate started screaming and he hung up on me.
Kushal, At Ittria, we reviewed our records, and cannot confirm that there was a recent interaction with our customer service team or a service provided with one of our products through letting agents; could I please request that you contact our customer service team at https://www.ittria.co.uk/contact-us/ and provide your contact information so we can confirm the context of your complaint. Thank you
1/5
GoogleRefuse to delete my data. All emails bounce back. I have reported them to ICO.
5/5
GoogleI would like to commend Curchods (New Malden) for a professional and personalised service in marketing the sale of my late parents home in the Groves area. Having researched their performance via Get Agent and submitted an enquiry to a …
Dear Neil Thank you so much for taking the trouble to leave such a positive review. As a team we work hard to get things right so it is particularly heart warming to read your review. Thank you again and best wishes to you and your family. Chris Jakob
5/5
GoogleWe instructed Curchods New Malden to sell my mothers property and from the outset we were impressed with the number of viewings they generated. Communication was always clear and Victoria Yates managed to secure us a buyer who fitted our …
Thank you Tom I am delighted you instructed us to sell your mother's home and very pleased that our service met expectations. … More
5/5
GoogleQuality service for photography, Floor Plans and Energy Performance Certificate. Would not hesitate to recommend to others.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
12 reviews from sellers, rated 4.9 out of 5 on average. For example, Anne wrote: "My journey from start to finish selling my house with Curchods has been amazing. Stuart Baker has been brilliant throughout, from giving me a quote on my ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Stephen wrote: "Lizzy made me feel like I was her only client, she was always at the end of phone or email and responded extremely quickly to my concerns or questions. Lizzy ..."
Yes. In The Trusted Agent 2026 awards: Curchods, New Malden won Platinum.
