Trusted Agent profile · New Malden · Surrey
Verified
★★★★★
517 reviews across 2 platforms
31 High Street, New Malden, Surrey, KT3 4BY
Part of Curchods, see every office.
Curchods's office in New Malden, Surrey, at 31 High Street, is rated 4.7 out of 5 across 517 reviews on two platforms, including 495 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
My journey from start to finish selling my house with Curchods has been amazing. Stuart Baker has been brilliant throughout, from giving me a quote on my ...Read all 12 from sellers
Lizzy made me feel like I was her only client, she was always at the end of phone or email and responded extremely quickly to my concerns or questions. Lizzy ...Read all 7 from buyers
Our estate agents in New Malden specialise in the sales and letting of residential properties in New Malden, Old Malden, Worcester Park, Wimbledon, the exclusive Coombe Hill private estate, and the surrounding villages. Whether you’re buying, selling, letting or renting in the local area, Curchods Estate Agents are the experts on your doorstep in New Malden. “I have been an estate agent for more than 35 years and since 1990 have been successfully selling properties in and around New Malden. I don’t believe that there is a more knowledgeable agent in town than me! In 2002 I opened Curchods New Malden office which quickly grew to become the leading agent in the area, offering outstanding customer service and a refreshing approach to selling homes, backed up by the area’s largest independent estate agent. I was born and brought up locally, still live in New Malden with my family and I am totally committed to this fantastic town. New Malden is a town with a rich history, and remarkably, it is one of only three towns worldwide to have produced three recipients of Great Britain’s highest military honor, the Victoria Cross.” Christopher Jakob, Partner at Curchods New Malden New Malden offers a unique blend of suburban peace, strong community spirit, and easy access to central London. Its cultural diversity, excellent schools, and range of local amenities make it an attractive choice for families, professionals, and retirees alike. Whether you’re looking for a place with great transport links, a vibrant food scene, or just a friendly and well-connected neighborhood, New Malden ticks all the boxes. Commuters will find New Malden well connected, with its railway station providing fast and frequent services to London Waterloo in under 25 minutes. Nearby stations such as Motspur Park and Raynes Park offer additional transport options. The area is also well served by bus routes, linking residents to Kingston, Wimbledon, and beyond. For those driving, the A3 provides a direct route into central London and out towards Surrey and the M25.
The Trusted Agent 2026 results for Curchods, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the New Malden office, from every platform, shown as written. First names only.
5/5
GoogleThanks to Victoria's hard work at Curchods, I managed to exchange contract yesterday. It had been a stressful process particularly given the lockdown in between. But Victoria held the group together and very responsive to the issues. Highly recommended. Andy
5/5
GoogleWe are delighted with the service Emzo provided. Incredibly efficient, polite and professional. The photos of our home and garden look amazing! Thank you. Would definitely recommend.
5/5
GoogleOverall, Curchods provided a very good service. Their initial marketing was all fine but it was after the sale agreed stage that they really provided a good service. We had a whole series of problems with our buyers (not of Curchod's making) and Victoria in particular worked very hard to hold the upward chain together.
Dear Steve Thank you so much for your review. I'm sure that your move up north has finally gone well and we all wish you the very best for the future. … More
5/5
GoogleWe've used ResponseIQ for a few months now and it's been an excellent asset to our lead generation efforts. Total leads have gone up and clients respond very well to the speed of callbacks we're now able to deliver. Customer Service is excellent, extremely quick, friendly and helpful. I have and will continue to recommend ResonseIQ to other relevant businesses.
We really appreciate your feedback Sam. Love working with yourself and contributing to the success of the ITC portfolio!
1/5
GoogleThey've closed down.
1/5
GoogleCalled them to sort couple of things out, got the feeling person “helping” me really didn’t want to work, was very rude.
5/5
GoogleThis is the third time we have used the services of Curchods over the years and again we have been very happy with the service received. They understood our priorities and respected them, kept us regularly updated and as always were …
Dear Clare Many thanks for your very positive review. It has been a pleasure helping the sale go through at what I know has been a difficult time. … More
5/5
GoogleI had an outstanding experience with Ruby at Curchods throughout my property search and purchase experience. She went above and beyond to assist with my challenging needs and requirements. …
Thank you so much for your very kind review. I am delighted by the comments you have made about Ruby. Best regards Chris Jakob
3/5
GoogleMarketing of the flat was very slow, hardly anyone in the first 4 months. But once a vendor was found the sales progression manager, Laura, was absolutely fantastic and worked really hard to push through a problematic sale. I would give her 5 stars.
Dear Teresa I'm so pleased hat the sale finally went through. Selling flats has been very difficult over the Covid period. … More
5/5
GoogleI received excellent professional service from Mr Chris Jakob when reviewing and discussing our requirements for selling our property. All appointments were punctual and service, each step of the way, was courteous and caring. We had an unbelievably quick offer and sale and hopefully the rest will proceed smoothly.
Dear Gerri Many thanks for you kind review. I really appreciate your comments. Chris
5/5
GoogleOverall, Curchods provided a very good service. Their initial marketing was all fine but it was after the sale agreed stage that they really provided a good service. We had a whole series of problems with our buyers (not of Curchod's making) and Victoria in particular worked very hard to hold the upward chain together.
Dear Steve Thank you so much for your review. I'm sure that your move up north has finally gone well and we all wish you the very best for the future. Chris
5/5
GoogleThe whole team at Curchods New Malden are incredibly professional and helpful with my search for a home. I viewed a number of properties over the course of a challenging year with the help of Victoria and Will. Unlike other agencies, all …
Dear Krishna Many thanks for our fabulous review which I have shared with all involved. All the best for the New Year Chris Jakob
5/5
GoogleThanks Barbara and highly recommended.
5/5
GoogleLaura Taylor and Rupert Matthew’s have been amazing with the purchase of our new house, they were very professional and always helpful and available to explain any of our questions they made buying a new house seem easy with the dedication and passion they have for there jobs.
Dear Kamran Very many thanks for your fabulous review. Laura and Rupert both take their … More
5/5
GoogleFollowing a very dispiriting performance from other major estate agents, Curchods provided the sort of professional service that we had always hoped for. For various reasons, the property was not an easy one to sell but they persisted and …
Thank you so much for your fabulous review. I trust everything has gone well with your move? Best regards Chris Jakob
5/5
GoogleWhat a great team at Curchods!.. Chris Jakob at the helm is hugely knowledgeable and very professional. I was really impressed by the portfolio that was put together to market my property. The pictures, layout and description were much …
Dear Mandi Thank you so much for your magnificent 5 star review. Words like yours prove our efforts are worthwhile and give all of us inspiration. Thank you again and good luck for the future. Chris
5/5
GoogleWe recently bought our new house through Curchods which came with a number of issues lower down in the chain which made the transaction somewhat problematic. I can categorically say that without Victoria and Laura managing the entire chain …
Thank you so much for your fabulous review. I am sure you and you family will have many years enjoyment in your new home. Best regards Chris Jakob
5/5
GoogleReally impressed. Anthony took some lovely photos of our house ready to put on the market. He was friendly and very professional 😊 …
5/5
GoogleWe chose Curchods in New Malden for the sale of our house because they were the estate agent managing the sale of the property when we sold it and we had found then the service and the people to be very professional. Once again, they have …
Dear Daniel Thank you so much for your positive review. It has been a great experience for … More
5/5
GoogleVery professional and friendly service and absolutely amazing photos!
5/5
GoogleWe were very happy with the service provided by Victoria and the team at Curchods. Victoria went above and beyond to help find our new family home. We would definitely recommend.
5/5
GoogleWe've bought and sold our current family home through Curchods. We can only emphasise on our experience with them and give them a 5 star rating. Chris and Victoria have been superb in dealing with our transaction and everything has worked out in the end. Trust them with your property. You won't be sorry
Dear David, Thank you so much for your review. We are always delighted to help. Chris
5/5
GoogleAnthony came to our house to do our epc and photographs. He did a wonderful job, so I would definitely recommend this company.
5/5
GoogleI have just sold my 3 bedroom house in New Malden through Curchods and I would highly recommend them to anyone planning to sell their home. …
Dear Rachael Thank you very much indeed for you superb review. It's great to read how we lived up to your expectations and I particularly welcome the comments about Rupert … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
12 reviews from sellers, rated 4.9 out of 5 on average. For example, Anne wrote: "My journey from start to finish selling my house with Curchods has been amazing. Stuart Baker has been brilliant throughout, from giving me a quote on my ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Stephen wrote: "Lizzy made me feel like I was her only client, she was always at the end of phone or email and responded extremely quickly to my concerns or questions. Lizzy ..."
Yes. In The Trusted Agent 2026 awards: Curchods, New Malden won Platinum.
