5/5
TrustpilotExcellent customer service
Stewart was open and honest in his valuation, advice and support. He is generous with his time and we appreciated his experience, prompt responses and excellent communication.
Trusted Agent profile · Muswell Hill
Verified
Martyn Gerrard Muswell Hill reviews
★★★★★
2,334 reviews across 4 platforms
300 Muswell Hill Broadway, N10 2QR
Part of Martyn Gerrard, see every office.
Martyn Gerrard's office in Muswell Hill, at 300 Muswell Hill Broadway, is rated 4.7 out of 5 across 2,334 reviews on four platforms, including 455 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
455
Reviews on Google
This office
3
Reviews on Facebook
Business-wide
1,770
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Muswell Hill office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotAn exceptional service
An exceptional service. I bought a property through Martyn Gerrard in Muswell Hill and the Agent (Glenn Lewis) went above and beyond in every instance. He always returned calls promptly, flagged any potential sticking points early and worked tirelessly to find solutions. His efforts saved me significant amounts of time and money. Thank you.
4/5
Google(1 of 2) Posting two reviews following the recent purchase of our property from someone using Martyn Gerrard, this one refers to Glenn Lewis, one of the sales negotiators. We found him to be helpful, pushing along what was at times a difficult and slow process. He's a nice bloke and we certainly found him to be fair and supportive through the purchase.
5/5
GoogleI had a FANTASTIC experience from the team at Martyn Gerrard. They were superbly efficient and effective in renting out my house within 5 days of asking them! They kept me informed throughout and responded to my questions and requests within minutes! I couldn't be happier. Special thanks to Thekla Constantinou who went beyond the call of duty to help and support. Thank you!
5/5
TrustpilotAn amazing experience with Martyn Gerrard.
Shuhan and Scott were incredibly hardworking, responsive to any questions or problems we had during the sale. They are extremely knowledgable and at every stage would keep us informed and in the loop. I’d thoroughly recommend Martyn Gerrard if you are buying or selling your property.
5/5
TrustpilotDealt with Pan & Sophie on Lettings
Dealt with Pan & Sophie on Lettings. They were extremely knowledgeable & helpful. Helped me all the way through to letting my property, making it stress free.Would definitely use them again.
5/5
TrustpilotI would highly recommend Martyn Gerrard…
I would highly recommend Martyn Gerrard to the people around me! Great service, sincere advice, swift response- Mr Umit Shah is a fantastic real estate professional to work with.
5/5
TrustpilotErthan was just amazing
Erthan was just amazing. He helped me chose the right flat and got on with the process straight away. He kept on top of everything and he was just so speedy with it all. After 6 days I got my flat and I honestly can’t think him enough.
5/5
TrustpilotGreat experience with Fatmir Dedei
Huge thanks to Fatmir Dedei @ Martyn Gerrard on the excellent and professional service in the property renting process. Fatmir is extremely responsive and informative, and guide us through the process step by step with lots of patience. Will definitely ask for his help again in our future property hunt!
5/5
GoogleAnthony was so helpful and supportive. Moving house is stressful and meeting someone who can hold these emotions for a moment is a gem of a skill! Thank you
5/5
TrustpilotNathan is beyond wonderful
Nathan is beyond wonderful. He’s very helpful, communicative and transparent. He makes it feel personal which I appreciate.
5/5
TrustpilotKevin is our agent and he is really…
Kevin is our agent and he is really responsive and helpful, this makes our rental process very smooth. We really appreciate that he got in on a Sunday morning to pass us the keys
5/5
TrustpilotI was very pleased to talk to Mr
I was very pleased to talk to Mr. Suraj Depala MARLA yesterday, he was really nice and very helpful.Thank you so much Nouha
5/5
TrustpilotKevin was such a helpful guy.
Kevin was such a helpful guy.I would recommend Martyn Gerrard.
Agent replied · 18 September 2023
Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotAmazing service
Good afternoon,I just wanted to say thank you for sending us as dedicated person as, Afina Shalos.She showed genuine interest in learning details about our property so she could answer the buyers' questions.She keeps us well-informed about any updates.In my line of work, I come across many real estate agents from different companies.I must say, many of them should learn from Afina how to represent the company well and show the property in the best way possible.Again, thank you very much.
5/5
TrustpilotI had the pleasure of working with…
I had the pleasure of working with Stefi during my recent property search, and I couldn't be more satisfied with the level of service and expertise she provided. I highly recommend her. Thanks Stefi
5/5
TrustpilotThank Declan for finding me a property
Thank Declan for finding me a property. Great to deal with
Agent replied · 18 September 2023
Dear Adam. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service.
5/5
TrustpilotFantastic experience
Fantastic experience working with Maryn Gerrard, especially after being massively disappointed by working with a national estate agents (initials BE) just before. Realistic, honest valuation. Imaginative, detailed and effective marketing sold my flat within a fortnight. Friendly and supportive help during an unnecessarily long sales process (not down to them). Would recommend Martyn Gerrard (specifically Stewart, James and Declan) to anyone and, as a general principle) use a locally-focused eastate agents!
1/5
TrustpilotAs as Landlord Avoid this agent at all…
As as Landlord Avoid this agent at all cost, or you will be out of pocket. Lots nice lies to get you sucked into their contract, insurance if need will come though regularly if need which means nothing at the end of the day. Do NOT trust their zero deposit with flat fair as it dose not come though with the full amount. I had them Martyn Gerrard manage my property, from the first months the tenant didn't pay this continue until the tenant did a runner before the court date, their efforts to recover this were none exist throughout the time the tenancy /squatting. Yet they were quick to take their fee when the was the rare insurance pay out, that I had to keep chasing because they didn't from their end. When there was issues with the property for maintenance and I asked them to organise a drain engineer, I was told to google it and organise my self as thats all they would be doing. The were late on promised inspections. Very slow at responding to email. All I can say is just dont put your self what I went though and just avoid them
5/5
GoogleHave been purchasing a flat through Daniel Millett at this office for the last couple of months. He has been endlessly helpful in facilitating the necessary contact with the sellers and their solicitors etc, and has gone out of his way to keep me updated and to provide helpful suggestions. Would happily recommend this office and Daniel in particular to anyone.
5/5
TrustpilotI am writing to express my sincere thanks to yasemin yilmaz…
I am writing to express my sincere gratitude for the outstanding service provided by yasemin yilmaz in assisting me with the recent letting of my property. From the very beginning, yasemin yilmaz was incredibly helpful, patient, and professional. She took the time to understand my needs and expectations, and she kept me informed throughout the entire process.yasemin yilmaz was particularly helpful in explaining each step of the letting process in a clear and concise manner. She ensured that I fully understood all the paperwork and answered all questionsyasemin yilmaz was also consistently available whenever I needed her assistance. She responded to my calls and emails promptly and always made herself available to meet in person or to answer any questions I had. Her responsiveness and dedication were truly exceptional.Thanks to yasemin yilmaz's expertise and dedication, the letting of my property was a seamless and stress-free experience. She found suitable tenants quickly and efficiently, and she handled all the necessary paperwork and negotiations flawlessly. I was impressed with her ability to navigate the complexities of the letting process and ensure a smooth transaction.I highly recommend yasemin yilmaz to anyone seeking a knowledgeable, professional, and dedicated real estate agent. Her commitment to client satisfaction is evident in her outstanding service.
5/5
TrustpilotResponsive and helpful
I have not completed yet, but so far Jay has been very responsive and helpful in progressing my transaction. Hoping this will ensure everything goes smoothly till the end🤞.
5/5
GoogleHave been using Martyn Gerrard for a number of years now, and they never disappoint, Andy manages a great team and a great office, and offers the best knowledge and expertise of the Muswell Hill Market. Rented my flat very quickly in a challenging market and found me great tenants. Thank you to the Muswell Hill Lettings team!
5/5
TrustpilotCouldn't recommend more
I was a first-time buyer and was supported by Ben from Martyn Gerrard throughout the whole process. He gave me the first viewing of the property and was honest and transparent throughout. He always responded to my questions very quickly and went above and beyond to help the sale go through - it was very stressful at times and he helped reassure any issues. I couldn't have done it without him and really appreciate his efforts!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
The Trusted Agent 2026 results for Martyn Gerrard, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Martyn Gerrard Muswell Hill won awards at EA Masters in two years, most recently 2022.
EA Masters winner in two years: 2021, 2022.
EA Masters by year, 2021 to 2022
2022 1 Gold EA Masters 2022 winners
- Branch Gold Award (1)EA Masters 2022
- Muswell Hill
2021 1 Gold EA Masters 2021 winners
- Branch Gold Award (1)EA Masters 2021
- Muswell Hill
Source: EA Masters winners lists, as published, linked by year.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers15 reviews
After we had experienced issues with a previous agency, Heran was really helpful in taking over and helping us find a buyer (and then another buyer after the ...Read all 15 from sellers
Buyers27 reviews
Brilliant experience. I had been looking for a flat for some time in the Alexandra Palace area and was beginning to despair after 3 failed purchase attempts. A ...Read all 27 from buyers
Landlords20 reviews
Andy has helped me so much with letting my property. Having never done it before I required a lot of assistance (and explanation) and he has always been ...Read all 20 from landlords
Tenants37 reviews
We were very lucky to have the charming Andy as our agent when looking for a rental. As we had been living abroad over the last 10 years we did not tick all the ...Read all 37 from tenants
About Martyn Gerrard Muswell Hill
Established in 1964 Martyn Gerrard Estate Agents is one of the largest independent estate agents in the North and North West London. We have 10 branches in all of the primary locations where the more prestigious properties are to be found. The Board of Directors have collectively over 120 years of experience in the North London property market. We are incredibly proud to have celebrated our 50th birthday in 2014.
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Questions about Martyn Gerrard Muswell Hill
What do sellers say about Martyn Gerrard Muswell Hill?
15 reviews from sellers, rated 4.9 out of 5 on average. For example, Dan wrote: "After we had experienced issues with a previous agency, Heran was really helpful in taking over and helping us find a buyer (and then another buyer after the ..."
What do buyers say about Martyn Gerrard Muswell Hill?
27 reviews from buyers, rated 4.9 out of 5 on average. For example, Mary wrote: "Brilliant experience. I had been looking for a flat for some time in the Alexandra Palace area and was beginning to despair after 3 failed purchase attempts. A ..."
What do landlords say about Martyn Gerrard Muswell Hill?
20 reviews from landlords, rated 5.0 out of 5 on average. For example, Lucy wrote: "Andy has helped me so much with letting my property. Having never done it before I required a lot of assistance (and explanation) and he has always been ..."
What do tenants say about Martyn Gerrard Muswell Hill?
37 reviews from tenants, rated 4.9 out of 5 on average. For example, Elizabeth wrote: "We were very lucky to have the charming Andy as our agent when looking for a rental. As we had been living abroad over the last 10 years we did not tick all the ..."
Has Martyn Gerrard won any awards?
Yes. Martyn Gerrard Muswell Hill won Trusted Agent in The Trusted Agent 2026 awards. It also won Gold for Best Estate Agent Guide 2023 Gold Award, Muswell Hill branch at EA Masters 2022, and 1 other industry award since 2021.
