Trusted Agent profile · Muswell Hill
Verified
★★★★★
2,334 reviews across 4 platforms
300 Muswell Hill Broadway, N10 2QR
Part of Martyn Gerrard, see every office.
Martyn Gerrard's office in Muswell Hill, at 300 Muswell Hill Broadway, is rated 4.7 out of 5 across 2,334 reviews on four platforms, including 455 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
455
Reviews on Google
This office
3
Reviews on Facebook
Business-wide
1,770
Reviews on Trustpilot
Business-wide
Every review we hold for the Muswell Hill office, from every platform, shown as written. First names only.
5/5
TrustpilotPleasant experience from start to end
Pleasant experience from start to end. Had a viewing arranged for a property and was dealt with professionally. Easy to contact via email and quick responses. Offer accepted and progressed quickly. Although offer did not go through, was probably the best customer service and professionalism I have experienced from an estate agent, particularly Declan Morgan from whetstone office who we dealt with predominantly.
5/5
GoogleGlenn Lewis at Martyn Gerrard gave us the best service. Glenn took time to get to know us, understood what we needed and successfully did everything to make sure we got the property we were looking for. Glenn is very positive in his outlook and well informed. He gave confidence to us throughout the property search and purchase processPositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotThanks Declan for the valuation on my…
Thanks Declan for the valuation on my home. I found you to be very honest and professional
Dear Ardit, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Our Whetstone office wishes you the best of luck and looks forward to working with you again in the future.
5/5
TrustpilotFatmir Dedei is very responsible at…
Fatmir Dedei is very responsible at work and promptly responds to customer inquiries.
Dear Lei, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again.
5/5
TrustpilotStewart and his team were fantastic…
Stewart and his team were fantastic with my sale. Great communication throughout the process cannot recommend highly enough!
Dear Ronak. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Our Whetstone office wishes you the best of luck and looks forward to working with you in the future.
5/5
TrustpilotAbby was excellent to work with during…
Abby was excellent to work with during our property search
Dear Sam, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service.We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotExcellent
We have worked closely with Amy Willerton as part of Martyn Gerrard's support of our local primary school. She is an absolute pleasure to work with: prompt, organised, kind and helpful, always happy to share her knowledge and ideas. We feel so lucky to have her as our main POC and she's an asset to the company. The rest of the team have also been so wonderful and their support for the local community is exceptional.
4/5
TrustpilotGreat Service
Emily Steer was very cordial throughout and quite patient in understanding our anxiety and needs as a 1st time buyer. She also arranged multiple visits for us and managed her calendar to suit our requirements. Thanks to you Emily! :-)
1/5
TrustpilotThey had not keeping their word on time…
They had not keeping their word on time to gave the property. Even they are not organised, they are respecting money rather than you as human. In the end gabbling the money for nothing. So upsetting to be treated like this.
Hi Hana, we have investigated further and believe you are the lady who wanted to rent a property through us in Finchley. As you know you weren't willing or able to provide the documentation we needed to progress the references, which meant the rental couldn't proceed.
5/5
TrustpilotStewart and the team
Stewart and the team have been brilliant from start to finish, couldnt reccommend more highly! Thank you!
Dear Viraj. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Our Whetstone office wishes you the best of luck and looks forward to working with you again in the future.
4/5
TrustpilotDealing with Afina was a joy…
House buying and selling is always stressful but the experience was made so much nicer thanks to dealing with Afina. She was so giving with her time and was always available to ask questions. On the times Afina wasn’t there I dealt with other team members but I didn’t warm to their manner in the same way as Afina. Thank you for making the last 8 months of rollercoaster slightly more bearable and thankyou for you support. Katie
5/5
TrustpilotVery nice staff team
The company felt very easy to work with. Fast answers and great availability. Antony showed me around a few houses and gave me a very professional tour of everything.Whilst I know I can be a bit of a painful person to deal with, I was treated with respect and great attitude. Definitely an experience to remember, I would highly recommend this company.I would also like to say thanks to everyone who made what I thought to be a very challenging and difficult decision into a pleasant and fun experience.
5/5
TrustpilotAnthony Spittle is a real professional
His approach in finding me tenants and leading me through the process by which we signed them up was reassuringly efficient and stress free. I wouldn't hesitate to recommend him.
5/5
GoogleI'd like to thank MG and especially Anthony Whyte and the manager Andy for helping us find the best flat. Although we were very picky they stood up to the challenge and they gave us what we wanted. I highly recommend MG Muswell hill since we are talking for professionals. Again thanks a lot MG, Anthony and Andy. Thanks for giving me a nice and cozy house.
5/5
TrustpilotAbby Duffin was great!
Abby Duffin was great. Always helpful and polite - and good at pushing the deal forward.
Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotConsistently great service!
MG has been sourcing tenants for me for almost 10 years now! Not only do they source good tenants, they also manage them well. Zoe Sophocles in particular has been a great help in negotiating very good deals when renewing tenancy agreements. I would highly recommend working with her as she is very methodical and practical in finding mutually beneficial solutions.
Thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
4/5
TrustpilotGlenn was a 'go the extra mile' guy
Glenn was a 'go the extra mile' guy. He made an effort to understand what kind of property I wanted and to show me properties that he thought would fit my criteria and some. He helped me to work out exactly what I did want and, once I had found a property, to secure a purchase. He was helpful and approachable.
5/5
TrustpilotMarc Brahams and his team( great service)
Marc Brahams and his team have offered us as new landlords a professional and courteous service. From day one they have displayed their expert knowledge and have kept us informed at every stage. We have had a very positive reaction from the whole team, and they have delivered at every stage.A thoroughly professional service, delivered by a friendly, knowledgeable and helpful team.Highly recommended
5/5
GoogleAmanda Walker was really helpful and supportive throughout. Thank you so much for all your help.
Dear Esther. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Our Muswell Hill office wishes you the best of luck and looks forward to working with you again in the future.
5/5
GoogleMartyn Gerrard were really helpful, professional and provided a top class service for our house sale. Daniel Ruszel was especially dynamic, warm, friendly and informative and was continuously engaged with the process. Thanks again Daniel! Rowland and Jay also deserve a star mention for their involvement and support with the process.
5/5
TrustpilotFatmir has been excellent all the way…
Fatmir has been excellent all the way through our recent house hunt. He’s listened to what we needed and found us properties that really suited us. He’s extremely responsive over emails and incredibly efficient. I can’t recommend him highly enough!
5/5
TrustpilotKind and helpful agent
We visited two different properties offered to let by this agency and the agent who dealt with us was very kind, attentive and patient. We have had several negative experiences until now with other agencies, so it was really refreshing to have someone so helpful when viewing a property.During the viewing he guided us through the house and answered all of our questions with patience and care.I wish more agents were like him!
5/5
TrustpilotGreat service, straight open communication and results achieved
Martyn Gerrard, and in particular Andreas and Raj from the team were fantastic in our house sale. They were professional and persisted to get the right interest, and buyers for our house. We had listed under joint agents and they far out performed the other agency in terms of professionalism, communication and client care.
5/5
TrustpilotGreat service from MG
Great service from MG. I want to thank Oliver, he was very proffesional, helpful and efficient. He did a great job showcasing the places and was very patient in answering my questions. I really appreciate his commitment in finding my new home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Martyn Gerrard, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Martyn Gerrard Muswell Hill won awards at EA Masters in two years, most recently 2022.
EA Masters winner in two years: 2021, 2022.
EA Masters by year, 2021 to 20222022 1 Gold EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
After we had experienced issues with a previous agency, Heran was really helpful in taking over and helping us find a buyer (and then another buyer after the ...Read all 15 from sellers
Brilliant experience. I had been looking for a flat for some time in the Alexandra Palace area and was beginning to despair after 3 failed purchase attempts. A ...Read all 27 from buyers
Andy has helped me so much with letting my property. Having never done it before I required a lot of assistance (and explanation) and he has always been ...Read all 20 from landlords
We were very lucky to have the charming Andy as our agent when looking for a rental. As we had been living abroad over the last 10 years we did not tick all the ...Read all 37 from tenants
Established in 1964 Martyn Gerrard Estate Agents is one of the largest independent estate agents in the North and North West London. We have 10 branches in all of the primary locations where the more prestigious properties are to be found. The Board of Directors have collectively over 120 years of experience in the North London property market. We are incredibly proud to have celebrated our 50th birthday in 2014.
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15 reviews from sellers, rated 4.9 out of 5 on average. For example, Dan wrote: "After we had experienced issues with a previous agency, Heran was really helpful in taking over and helping us find a buyer (and then another buyer after the ..."
27 reviews from buyers, rated 4.9 out of 5 on average. For example, Mary wrote: "Brilliant experience. I had been looking for a flat for some time in the Alexandra Palace area and was beginning to despair after 3 failed purchase attempts. A ..."
20 reviews from landlords, rated 5.0 out of 5 on average. For example, Lucy wrote: "Andy has helped me so much with letting my property. Having never done it before I required a lot of assistance (and explanation) and he has always been ..."
37 reviews from tenants, rated 4.9 out of 5 on average. For example, Elizabeth wrote: "We were very lucky to have the charming Andy as our agent when looking for a rental. As we had been living abroad over the last 10 years we did not tick all the ..."
Yes. Martyn Gerrard Muswell Hill won Trusted Agent in The Trusted Agent 2026 awards. It also won Gold for Best Estate Agent Guide 2023 Gold Award, Muswell Hill branch at EA Masters 2022, and 1 other industry award since 2021.
